Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Non-smoking rooms
Fitness center
Swimming pool
24-hour front desk
Restaurant
Room service
Heating
See all facilities

Review Highlights

Pros:
Incredible service
Amazing location

Categories

Cleanliness
10
Immaculate cleanliness of the hotel.
Service
10
Every staff member was warm, kind, helpful, and accommodating.
Location
10
View overlooking the magical village of Zermatt.
Room Quality
10
Incredible room with double fire places, sauna, and wooden bath tub.
Amenities
10
Spa and pool used every day.
Value for Money
10
Reliable quality and service year in and year out.
Food and Beverage
10
Breakfasts and dinners deserve at least one Michelin star.
Overall Experience
10
An unforgettable stay that exceeded expectations.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 20:56

Property Description

Luxurious Mountain Retreat

Nestled on a rock high above central Zermatt, The Omnia offers a unique escape accessed through a tunnel and elevator.

Fine Dining and Relaxation

Indulge in exquisite international cuisine made from fresh seasonal ingredients at the restaurant or terrace. Unwind by the fireplace with an espresso after dinner.

Spa Treatments and Modern Elegance

Pamper yourself with rejuvenating spa treatments after a day in the mountain air. Each unit boasts elegant modern design, varying layouts, and private balconies.

To experience the ultimate blend of luxury and serenity, book your stay at The Omnia now.

Important information:

Please note that Zermatt is a car-free village. You can park your car in Täsch (indoor parking) and continue to Zermatt by train or taxi.

Please note that construction work is going on nearby from 01/06/2025 to 30/10/2029 and some rooms may be affected by noise.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM

Property Policies

  • Groups

    When booking more than 5 rooms, different policies and additional supplements may apply.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Parking

    No parking available.

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 0 years old stay for free when using an existing bed.
    Children up to and including 8 years old stay for free when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

Location

Guest Reviews

10
Based on 436 reviews
Cleanliness: 10
Service: 10
Location: 10
Room Quality: 10
Amenities: 10
Value for Money: 10
Food and Beverage: 10
Overall Experience: 10
E
Evgeny • couple • ae
10
2026-07-18 • via Nuitee
Y
YOON • couple • kr
9
2026-07-17 • via Nuitee
S
SkiSpaTravel • Couples • Edwards, Colorado
10
Simple, luxury with exceptional service in the heart of Zermatt!
Pros:

This is a simple yet luxury hotel in the heart of Zermatt, but quietly away from the action as you walk through a cave and ride an elevator a few floors up to reach the lobby. You are just minutes away from the train station, gornergratbahn,, sunnegga funicular and many restaurants. They will pick you up directly from the train station in an adorable little car to help with luggGe. Welcome drinks and breakfast were included. Breakfast included ability to order À la carte main courses and include a great selection of fruits, yogurts and breads. Our room was comfortable elegance with a balcony overlooking Zermatt. We used the pool and hot tub which was a quiet sanctuary with views of the Matterhorn. The only downfall is there is no AC and we happened to be there in the heat of the summer.

2026-07-16 • via Tripadvisor
D
Danilo • extended_group • br
10
An unforgettable stay , truly exceptional!
Pros:

Our stay at The Omnia exceeded every expectation. From the moment you arrive through the hotel’s unique entrance carved into the rock, you realize this is a very special place. The entire experience is thoughtfully designed and unlike any other hotel we’ve stayed at.

The welcome drink with the breathtaking view of the Matterhorn was a wonderful way to begin our stay. The complimentary snacks available throughout the day in the lounge were a thoughtful touch and greatly appreciated.

Our room was spacious, elegant, extremely comfortable, and impeccably maintained. The spa area is simply outstanding, peaceful, beautifully designed, and an experience not to be missed after a day exploring Zermatt.

Breakfast deserves special recognition. It is generous, with an excellent selection of fresh, high-quality products, including made-to-order dishes. Everything was delicious and beautifully presented.

Most importantly, the service was exceptional. Every member of the staff was genuinely warm, attentive, professional, and always eager to help. Unfortunately, the only name I remember is Lorene, who was wonderful, but every single staff member contributed to making our stay truly memorable.

The Omnia is a hotel that fully meets the expectations of guests seeking the highest standards of luxury, comfort, and hospitality. Every detail reflects excellence.

We would return without hesitation and highly recommend it to anyone visiting Zermatt. It was, without a doubt, one of the best hotel experiences we have ever had.

2026-07-08 • via Nuitee
M
M5988XRkyliem • Couples
10
Magical honeymoon stop
Pros:

Truly the most magical stop of our honeymoon! The staff at the Omnia were welcoming and incredibly helpful, scheduling restaurant recommendations and making sure our every need was met. The entrance through the cave made visiting town easy while also making the hotel feel like a secluded and peaceful hideaway (and it felt like something out of a James Bond movie!)

2026-06-30 • via Tripadvisor
D
deborahwS1173OE • Couples • Ann Arbor, Michigan
10
Perfect in every way
Pros:

Everything about our stay at The OMNIA was great. It’s a beautiful place in a perfect setting with lovely, clean rooms, a stunning restaurant with excellent food—but the most impressive factor was the level of service. Every single staff member was genuinely friendly, helpful, and went out of their way to make sure we were getting the most from our visit. We loved it!

2026-06-26 • via Tripadvisor
L
LK • couple • us
10
Our nicest stay on our trip
Pros:

This is a lovely place to stay with lovely service, accommodations, views, and amenities. We had a corner suite with (non-Matterhorn) mountain views. The suite was well-appointed, quiet, and quite large with 2 bathrooms and a very large living/dining area. The beds were heavenly. There were several other little extras like treats when we arrived, turndown service with chocolates, etc. The included breakfast buffet was excellent. We enjoyed the pool and outdoor hottub as well. The porter drove us to/from the train station, easily accommodating our delayed arrival (due to the French train strike). Note: the arrival tunnel is fun to go through!

Cons:

Nothing!

2026-06-23 • via Nuitee
Y
Yonggong • couple • us
9
2026-06-15 • via Nuitee
D
Diana • couple • pt
10
Maravilhosa!
Pros:

Hotel maravilhoso! Tudo perfeito!

Cons:

Nada podia ter sido melhor! Todos os pormenores são pensados ao detalhe. Maravilhoso.

2026-06-13 • via Nuitee
J
John • couple • us
6
2026-06-12 • via Nuitee
J
Jaime • solo_traveller • cl
8
Personal eficiente en un hotel acogedor y con atención al detalle.
Pros:

La habitación, la vista, la amabilidad y vocación de servicio de todo el personal.
Se nota que es un personal que recibe entrenamiento y claramente quien lo lidera sabe de hotelería.

Cons:

Falta mejorar la variedad del desayuno y quizás modernizar el sistema de la llave, cambiar a chapas eléctricas seria una buena opción.

2026-05-01 • via Nuitee
S
Sabine • couple • ch
10
2026-04-14 • via Nuitee
S
Sattam • couple • sa
10
2026-04-12 • via Nuitee
A
Alexandre • solo_traveller • ch
10
Pros:

Juste parfait. Du début à la fin. Du petit déjeuner au coucher. De la première piste de ski à l après ski. Un must.

2026-04-03 • via Nuitee
S
Sandra • couple • ch
10
2026-03-28 • via Nuitee
R
Raymond • extended_group • us
9
2026-03-10 • via Nuitee
I
Iting • couple • tw
10
2026-03-08 • via Nuitee
I
Iting • couple • tw
10
2026-03-08 • via Nuitee
D
De Sousa • couple • ch
10
2026-03-07 • via Nuitee
L
LaPetiteTutu • Couples • Lutry, Canton of Vaud
10
Extraordinary!
Pros:

My husband and I travel quite often and have had the privilege of staying in many wonderful hotels around the world. Yet our stay at The Omnia was truly exceptional.

We came to Zermatt to celebrate my birthday, and the entire team made the occasion incredibly special. From the moment we arrived, we felt genuinely welcomed and cared for. Walking into our beautiful corner room with its exceptional view was already a highlight — and the birthday balloons waiting for me made the moment even more memorable.

Everything felt seamless from beginning to end. The transfer from the train station was perfectly organized and made our arrival completely effortless. Throughout our stay, the attention to detail and the warmth of the staff were remarkable — it truly felt like every guest was personally looked after.

The restaurant experience also deserves special mention. The tasting menu surely deserves a Michelin star. I was also very impressed that the main tasting menu is vegetarian, with the option to add fish or meat. The team kindly accommodated different menus at our table — vegetarian for me and meat for my husband — something many restaurants hesitate to do.

What impressed us most was not only the beauty of the hotel, but the people behind it. The service was thoughtful, warm, and incredibly professional.

This was not simply great service — it was extraordinary.

We are already looking forward to returning.

2026-03-04 • via Tripadvisor