The Omnia

Amazing modern design - in every detail, very good location directly above Bahnhofstrasse, very nice staff

We stayed at the Omnia based on TripAdvisor ratings, and enjoyed every aspect of this beautiful boutique hotel. Even though it is steps from the Zermatt shopping and restaurant areas, the thoughtful layout and elegant interior make the hotel feel like a mountain retreat. We started with a welcoming drink on a terrace overlooking the Matterhorn, and throughout the rest of our stay found the staff to be helpful and the rooms quiet. The breakfast buffet was delicious, with a selection of fruits, cheeses, breads supplemented with the ability to order hot items from the menu. The room was a bit on the pricy side, but the amenities and services make it a worthwhile choice for Zermatt.

Our 3 days in Zermatt at The Omnia was one of the highlights of our Swiss vacation! Neither ourselves nor our teenagers wanted to leave! The care started even before we arrived, a personal email inquiry into our arrival, preferences, dinner reservations, and an offer to pick us up from the train station in their electric car. If you do anything please have dinner in the restaurant. It was one of our best meals on the trip.
On the day we arrived, we walked out of the train station to Nuno and his little vehicle that whisked us away to the hotel, into a mountain passage with an elevator that takes you to the main floor. Here we were greeted, taken to the outdoor patio, offered a beverage, adults had bubbly and the kids had hot chocolate with a mountain of marshmallows. With our bubbly came snacks etc. One of the most welcoming check ins we've ever experienced. We relaxed and finished our drinks, headed back to the entry where we were given a tour of the property and our room key. Waiting for us in the room were delicious muffins and apples! And to my spouses delight a decanter of bourbon for us to enjoy, all included. We enjoyed daily the most scrumptious breakfast....think eggs benny with smoked salmon or any omelet you can imagine. The croissants were the best we've ever eaten including in France. Chia puddings, freshly squeezed juices, bubbly...fresh fruit it was incredible. And included! From the moment we stepped onto the property which only has about 30 rooms, everyone knows who you are, you are not a room number you are their guest and treated so lovely. Every question or request was greeted with a desire to fulfill your wish. I have never experienced this level of care in a hotel in my life. And In a location that was directly in the town and could not be better.

The rooms are timeless, modern, yet warm, beautiful white oak and leather. Best linens and mattress for a wonderful nights rest and a most incredible balcony. We didn't have a view of the matterhorn but it literally didn't matter. Everything is gorgeous to see! We all enjoyed the pool and became quite obsessed with the four sauna experiences you can enjoy! I usually name the people who go above and beyond in a review, but at The Omnia the list would be too long. It's everyone! When we arrived home we received a personalized message from the Hotel Director, well done, the hotel is truly a Masterclass in how to treat your guest. Thank you for the best time...truth be told I spent the rest of our trip in Switzerland telling everyone who would listen how amazing you are!!

PS for anyone who has read this far, we have stayed in many hotels, palaces etc what The Omnia do well is they make you feel truly special, it's not pretension or snooty, it's warm and welcoming and so loving.

I had wanted to visit Zermatt for many, many years. I researched extensively into which hotel might best for our needs and wants and I was always drawn back the The Omnia. We couldn’t have been happier with our choice. We took the Glacier Express from St.Moritz to Zermatt and were picked up in the Omnia’s blue electric vehicle which transported us to the hotel. Arriving at the hotel itself is an experience in itself as it is reminiscent of a James Bond movie, secret tunnels and all. The hotel’s location in Zermatt is perfect. The hotel is also
so beautifully designed. Upon arrrival we were so very warmly greeted by Managing Director, Christian Eckert with a welcome drink. The warmth of the hotel was palpable. Our room/suite was exquisitely appointed with incredible attention to every detail, beautiful linens, very ample closest space, and wonderful treats. It also had the most amazing views of the Matterhorn. The best thing about the Omnia is the exemplary staff. They are all absolutely fabulous and obviously delight in connecting with and helping their guests. They were all down to a person warm, knowledgeable, professional and so accommodating. Lorena and Lars were just so gracious and helped us immensely with questions about things to do in Zermatt and helping us with our Swiss Travel Pass. Helena, Simon and Torben were so very helpful too.
The breakfasts were out of this world with buffet items and à la carte items to order. Annemarie was our server most days and she was just delightful as were Sandra, Cornelia and Sonja.
We also had an incredible dinner at the Omnia served with great aplomb by Cédric and other staff. The chef even came out to speak to us.
The housekeeping both day and evening service was impeccable as well. Rita and all the staff were all so competent and so very gracious.
I wish I could remember the names of everyone we interacted with. To a person they were all just wonderful. I cannot say enough about our amazing stay at The Omnia and I couldn’t recommend The Omnia more highly. The Omnia is every thing a hotel should be attentive, beautiful, inviting, professional, seamless, warm and so very welcoming. If you want to create memories to last a lifetime I encourage you to book a stay at the Omnia in Zermatt. We are just longing to go back.

What a distinctive hotel “you all are”.

OMNIA feels so luxurious and so homely at the same time. It is a proper experience of what a holiday should feel like.

A big congratulations for what you have all created there, it is a complete joy and I know hospitality is not an easy business to run.

A deep thank you from London and I hope to have the opportunity to visit you all in the near future.

This is a simple yet luxury hotel in the heart of Zermatt, but quietly away from the action as you walk through a cave and ride an elevator a few floors up to reach the lobby. You are just minutes away from the train station, gornergratbahn,, sunnegga funicular and many restaurants. They will pick you up directly from the train station in an adorable little car to help with luggGe. Welcome drinks and breakfast were included. Breakfast included ability to order À la carte main courses and include a great selection of fruits, yogurts and breads. Our room was comfortable elegance with a balcony overlooking Zermatt. We used the pool and hot tub which was a quiet sanctuary with views of the Matterhorn. The only downfall is there is no AC and we happened to be there in the heat of the summer.

Our stay at The Omnia exceeded every expectation. From the moment you arrive through the hotel’s unique entrance carved into the rock, you realize this is a very special place. The entire experience is thoughtfully designed and unlike any other hotel we’ve stayed at.

The welcome drink with the breathtaking view of the Matterhorn was a wonderful way to begin our stay. The complimentary snacks available throughout the day in the lounge were a thoughtful touch and greatly appreciated.

Our room was spacious, elegant, extremely comfortable, and impeccably maintained. The spa area is simply outstanding, peaceful, beautifully designed, and an experience not to be missed after a day exploring Zermatt.

Breakfast deserves special recognition. It is generous, with an excellent selection of fresh, high-quality products, including made-to-order dishes. Everything was delicious and beautifully presented.

Most importantly, the service was exceptional. Every member of the staff was genuinely warm, attentive, professional, and always eager to help. Unfortunately, the only name I remember is Lorene, who was wonderful, but every single staff member contributed to making our stay truly memorable.

The Omnia is a hotel that fully meets the expectations of guests seeking the highest standards of luxury, comfort, and hospitality. Every detail reflects excellence.

We would return without hesitation and highly recommend it to anyone visiting Zermatt. It was, without a doubt, one of the best hotel experiences we have ever had.

Truly the most magical stop of our honeymoon! The staff at the Omnia were welcoming and incredibly helpful, scheduling restaurant recommendations and making sure our every need was met. The entrance through the cave made visiting town easy while also making the hotel feel like a secluded and peaceful hideaway (and it felt like something out of a James Bond movie!)

Everything about our stay at The OMNIA was great. It’s a beautiful place in a perfect setting with lovely, clean rooms, a stunning restaurant with excellent food—but the most impressive factor was the level of service. Every single staff member was genuinely friendly, helpful, and went out of their way to make sure we were getting the most from our visit. We loved it!

This is a lovely place to stay with lovely service, accommodations, views, and amenities. We had a corner suite with (non-Matterhorn) mountain views. The suite was well-appointed, quiet, and quite large with 2 bathrooms and a very large living/dining area. The beds were heavenly. There were several other little extras like treats when we arrived, turndown service with chocolates, etc. The included breakfast buffet was excellent. We enjoyed the pool and outdoor hottub as well. The porter drove us to/from the train station, easily accommodating our delayed arrival (due to the French train strike). Note: the arrival tunnel is fun to go through!

Hotel maravilhoso! Tudo perfeito!

La habitación, la vista, la amabilidad y vocación de servicio de todo el personal.
Se nota que es un personal que recibe entrenamiento y claramente quien lo lidera sabe de hotelería.

Juste parfait. Du début à la fin. Du petit déjeuner au coucher. De la première piste de ski à l après ski. Un must.