Best Western Glenview - Chicagoland Inn and Suites

Hotels
•
Best Western
8.8 (712 reviews)
4514 West Lake Avenue , Glenview , US

Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
24-hour front desk
Business center
Heating
See all facilities

Review Highlights

Pros:
Friendly staff
Great location
Good breakfast
Cons:
Cleanliness issues
Inadequate response from customer service

Categories

Cleanliness
7.94
Sheets had visible stains; a used towel was found under furniture.
Service
9.41
Friendly staff; some challenges with customer service were noted.
Location
9.45
Centrally located with many restaurants nearby; excellent for needed destinations.
Room Quality
8.4
Rooms were clean and big; some complaints about room assignments.
Amenities
8.43
Good breakfast selection but could use some improvements on cleanliness.
Value for Money
8.89
Everything felt worth the price, but some amenities were lacking.
Food and Beverage
8.94
Breakfast choices were good; some suggestions for improvement noted.
Overall Experience
8.91
Overall good experience, with minor issues that could be improved.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-09 19:19

Property Description

Convenient Location and Modern Amenities

Located just 12 km from O’Hare International Airport, ESTIA Hotel Suites Glenview offers free Wi-Fi, continental breakfast, and comfortable rooms equipped with a flat-screen TV and refrigerator.

Fitness Center and Exceptional Services

Guests can enjoy the convenience of a fitness center, 24-hour front desk, meeting facilities, dry cleaning, and laundry services at Glenview Best Western Plus.

Nearby Attractions and Free Parking

Explore The Glen Club and Kohl Children's Museum, both just 3.5 km away from the hotel. Enjoy the added benefit of free parking during your stay.

Book now for a relaxing and convenient stay at ESTIA Hotel Suites Glenview.

Important information:

Upon check-in photo identification and credit card is required. All special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: ORD

Location

Guest Reviews

8.8
Based on 712 reviews
Cleanliness: 7.94
Service: 9.41
Location: 9.45
Room Quality: 8.4
Amenities: 8.43
Value for Money: 8.89
Food and Beverage: 8.94
Overall Experience: 8.91
F
fouad • solo_traveller • us
10
Pros:

Great Hospitality Great Service Great Staff KEEP UP THE GOOD WORK

Cons:

The Breakfast was excellent and clean
The room was clean the housekeepers and front desk were polite

2026-09-15 • via Nuitee
I
Igor • solo_traveller • il
5
Cons:

Окно не открывается нет возможности проветрить.
Завтрак-день сурка

2026-09-15 • via Nuitee
C
Christine • solo_traveller • us
2
Cons:

It was gross…from the furniture to the breakfast

2026-09-14 • via Nuitee
G
Gabor Bauer • solo_traveller • hu
9
2026-09-07 • via Nuitee
A
Allie • solo_traveller • us
1
Cheap
Pros:

Nothing

Cons:

Everything

2026-09-06 • via Nuitee
S
Sarbjit • family_with_children • ca
9
2026-09-02 • via Nuitee
T
Taiwo • couple • us
1
2026-08-31 • via Nuitee
S
Soua • family_with_children • us
1
2026-08-30 • via Nuitee
K
Katherine • couple • us
1
Terrible
Pros:

I guess you could say the room itself was nice and spacious, but it smelled really bad because the bathroom smell smelled bad and I had to keep the bathroom door closed at all times.

Cons:

There was only one towel in the room for bathing when I went to get another towel I was met with an attitude. Upon check and I confirmed that I was to have a late checkout then on the day of checkout at 11 AM I was locked out of my room and was told that they had no record of a late checkout and if I needed more than 45 minutes I needed to pay for an extra day which unfortunately I had to do. I had to pay for a whole entire other day to stay an additional 2 1/2 hours so that I could finish some work and prepare myself to leave without having to stress myself. This is definitely not the first time I’ve ever stayed in a hotel and I’ve been given deals in the past and the most I’ve ever had to pay for a late checkout was half price paying a full entire day for 2 1/2 extra hours was ridiculous. I was also feeling very pressured about having to pay that amount and when I asked if there was anybody, I could see, I was told that there was nobody available and that the person who was there needed the money immediately because she was going off shift for her birthday and her traveling to New York and she had to get it done before she left

2026-08-26 • via Nuitee
J
Joshua • couple • us
1
Never use booking again.
Pros:

Booking.com and the guy at the front desk ruined my experience and cost me money. I will not be using booking or this hotel again.
Booking says pay cash at the property. Property in fact does not accept cash. Guy at the front desk was rude. We called for early check in at 2pm. Lady on the phone said that was no issue. Guy at the front desk didn’t let a single person check in until 3:00 on the dot. So a line of 15 plus people all trying to check in at once.

I tried calling customer service day of for booking but the hold time were incredibly long. Overall horrible experience. I want my money back.

Cons:

0 out of 100

2026-08-26 • via Nuitee
D
Daniel • solo_traveller • us
10
Cubs Game
Pros:

The location was perfect, the room was large and comfotable with two Queen Beds and two televisions.

2026-08-18 • via Nuitee
M
Madan • couple • us
6
Cons:

The ac was finicky and the room stayed humid with a slight odor throughout. The bathroom entrance was very tight.

2026-08-17 • via Nuitee
S
Suzanne • couple • us
8
Good Value
Pros:

Hotel was clean and staff were friendly. Location was fantastic for a wedding at Redfield Estate.

Cons:

The bed was very uncomfortable. I never received a reply to my message on the app.

2026-08-13 • via Nuitee
F
François • solo_traveller • fr
5
Pros:

Pas grand chose

Cons:

Petit déjeuner pas de qualité et toujours pareil.
Emplacement de l’hôtel pas incroyable.
La douche pas pratique.

2026-08-10 • via Nuitee
J
Jose Pablo • solo_traveller • pa
10
Puede mejorar
Pros:

Buen espacio en la habitación, estaba bastante cómodo

Cons:

El personal, cuando llegue me atendió un señor muy grosero

2026-08-07 • via Nuitee
D
Dmitrii • family_with_children • ru
10
2026-08-05 • via Nuitee
M
Mark • couple • us
5
Meh
Pros:

Had to stay here due to cancellation of flight. Got price gouged egregiously. This is America

Cons:

3 huge flies in my room when I arrived at midnight exhausted

2026-08-02 • via Nuitee
A
Anthony • couple • us
5
2026-08-02 • via Nuitee
E
Evdoxia • solo_traveller • gr
9
2026-07-19 • via Nuitee
P
Petra • extended_group • de
8
2026-07-14 • via Nuitee