Embassy Suites by Hilton Phoenix Downtown North

Hotels
•
Embassy Suites Hotels
9 (764 reviews)
10 East Thomas Road , Phoenix , us

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Children allowed
Pets allowed

Facilities

Electric bicycle charging station
Fitness facilities (surcharge)
Parking
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Room service
Pets allowed
Lift / Elevator
See all facilities

Review Highlights

Pros:
Great location
Exceptional breakfast
Helpful staff
Cons:
Cleanliness concerns
Issues with room quality
Parking fees

Categories

Cleanliness
8.25
Filthy carpet and mildew in bathroom; needs attention.
Service
9.75
Majority of staff described as helpful and welcoming, despite some minor issues.
Location
9.75
Location was frequently praised, convenient for various activities.
Room Quality
7.75
Reports of small, worn-out rooms with old mattresses.
Amenities
9.25
Heated pool and complimentary breakfast were appreciated.
Value for Money
8.75
Mixed feelings; some felt the quality didn't justify the price.
Food and Beverage
9.25
Breakfast received generally positive reviews, though some found it lacking.
Overall Experience
9.25
Positive experiences outweighed negatives, but some issues affected stay.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 02:21

Property Description

Luxurious Atrium and Indoor Pool
The Embassy Suites by Hilton Phoenix Downtown North boasts a stunning atrium, inviting guests to relax in a lush and elegant setting. The indoor pool provides the perfect spot for a refreshing swim or a leisurely soak, offering a tranquil escape in the heart of the city.

Delicious Dining Options
Indulge in a culinary experience at the Great American Grill, serving up delectable dishes for breakfast, lunch, and dinner. For a more laid-back atmosphere, the Atrium Lounge offers a selection of beers and cocktails, along with entertainment options like billiards and a dartboard.

Convenient Amenities and Services
From the 24-hour front desk to the well-equipped fitness centre, the Embassy Suites ensures that guests have everything they need for a comfortable stay. With a gift shop on-site, you can easily pick up souvenirs or essentials during your visit.

Book your stay at Embassy Suites by Hilton Phoenix Downtown North for a luxurious and convenient experience in the heart of Phoenix.

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: PHX

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 0 years old stay for free when using an available cot.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

  • Pets

    Pets are allowed. Charges may be applicable.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

  • Parking

    Public parking is possible at a location nearby (reservation is not possible) and costs USD 28 per day.

Location

Guest Reviews

9
Based on 764 reviews
Cleanliness: 8.25
Service: 9.75
Location: 9.75
Room Quality: 7.75
Amenities: 9.25
Value for Money: 8.75
Food and Beverage: 9.25
Overall Experience: 9.25
P
peter • family_with_children • us
8
2026-05-12 • via Nuitee
D
D'Ann • family_with_children • us
10
2026-05-08 • via Nuitee
A
Alex • solo_traveller • us
8
2026-05-04 • via Nuitee
O
Olvera • family_with_children • us
10
2026-05-03 • via Nuitee
O
Olvera • extended_group • us
10
2026-05-03 • via Nuitee
S
Stephany • solo_traveller • us
10
2026-04-27 • via Nuitee
B
Bryanne • family_with_children • us
1
Shitty
Pros:

It was a clean property

Cons:

They had a gas leak had to evacuate us. Fire Dept was there 4pm they didn’t call text to tell us we were evacuating until 1130 at night.

We were told we would be moved to an upgraded Hilton property. Instead, we were first sent to the wrong hotel. After finally being redirected, the room we received was not an upgrade, but a downgrade.

I am a single mother traveling with two children. After an already stressful situation, we arrived late only to find there were not adequate sleeping accommodations. One of my children had to sleep on the floor using hotel bedding, and we did not get settled until approximately 2:00 AM.

I have attached photos to show the conditions we were left with. This is not what any guest should experience, especially after being displaced and reassured we would be taken care of.

I work hard to provide my children with meaningful vacations, and this situation was both disappointing and exhausting. The compensation offered does not reflect the level of inconvenience, stress, and lack of proper accommodations we experienced.

2026-04-24 • via Nuitee
B
Baylee • couple • us
10
2026-04-23 • via Nuitee
K
Kendra • solo_traveller • us
10
Exceptional
Pros:

Clean and beautiful

Cons:

Lots of poop in dog walking area and other grass areas not cleaned up! I brought my dogs (Great Danes) and always picked up their poop!

2026-04-15 • via Nuitee
T
Tiffany • family_with_children • us
10
2026-04-09 • via Nuitee
C
Carissa • couple • us
10
Pros:

No

2026-04-03 • via Nuitee
B
Bernardo • family_with_children • us
1
2026-03-24 • via Nuitee
L
Lee • extended_group • ph
1
Hotel shut down
Pros:

The Fire Department closed them down due to gas leak. So I didn't stay there. No prior notification before arriving. They paid for one night at another hotel, not their sister property. We had to find sleeping arrangements for the second night. The staff that met me in the lobby was polite and professional. Since I prepaid, she informed me they will need to contact the third party booking company regarding the cancelation.

Cons:

My rating is not fair, since there wasn't an "N/A" face.

2026-03-23 • via Nuitee
L
Lisa • couple • us
10
Recommend and will stay again.
Pros:

The hot breakfast, bar, and restaurant was fantastic.

Cons:

Nothing. Enjoyed our stay.

2026-03-16 • via Nuitee
R
Roberto • family_with_children • us
10
Pros:

The hotel was clean and the staff were friendly

2026-03-06 • via Nuitee
D
Dusty • couple • us
3
2026-03-05 • via Nuitee
E
ERNESTO • couple • us
5
Not Worth what they charge
Cons:

the AC did not work very well, and the room had a bad smell

2026-03-05 • via Nuitee
M
Maya • extended_group • us
10
2026-02-25 • via Nuitee
K
Kenneth • family_with_children • us
10
2026-02-24 • via Nuitee
D
Dianne • couple • us
10
2026-02-23 • via Nuitee