Embassy Suites by Hilton Phoenix Downtown North

Hotels
•
Embassy Suites Hotels
9 (823 reviews)
10 East Thomas Road , Phoenix , US
+1 602-222-1111

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Paid
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Restaurant
See all facilities

Review Highlights

Pros:
Great location
Exceptional breakfast
Helpful staff
Cons:
Cleanliness concerns
Issues with room quality
Parking fees

Categories

Cleanliness
8.25
Filthy carpet and mildew in bathroom; needs attention.
Service
9.75
Majority of staff described as helpful and welcoming, despite some minor issues.
Location
9.75
Location was frequently praised, convenient for various activities.
Room Quality
7.75
Reports of small, worn-out rooms with old mattresses.
Amenities
9.25
Heated pool and complimentary breakfast were appreciated.
Value for Money
8.75
Mixed feelings; some felt the quality didn't justify the price.
Food and Beverage
9.25
Breakfast received generally positive reviews, though some found it lacking.
Overall Experience
9.25
Positive experiences outweighed negatives, but some issues affected stay.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 02:21

Property Description

Luxurious Atrium and Indoor Pool
The Embassy Suites by Hilton Phoenix Downtown North boasts a stunning atrium, inviting guests to relax in a lush and elegant setting. The indoor pool provides the perfect spot for a refreshing swim or a leisurely soak, offering a tranquil escape in the heart of the city.

Delicious Dining Options
Indulge in a culinary experience at the Great American Grill, serving up delectable dishes for breakfast, lunch, and dinner. For a more laid-back atmosphere, the Atrium Lounge offers a selection of beers and cocktails, along with entertainment options like billiards and a dartboard.

Convenient Amenities and Services
From the 24-hour front desk to the well-equipped fitness centre, the Embassy Suites ensures that guests have everything they need for a comfortable stay. With a gift shop on-site, you can easily pick up souvenirs or essentials during your visit.

Book your stay at Embassy Suites by Hilton Phoenix Downtown North for a luxurious and convenient experience in the heart of Phoenix.

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: PHX

Location

Guest Reviews

9
Based on 823 reviews
Cleanliness: 8.25
Service: 9.75
Location: 9.75
Room Quality: 7.75
Amenities: 9.25
Value for Money: 8.75
Food and Beverage: 9.25
Overall Experience: 9.25
J
John • family_with_children • us
10
Pros:

Everything!

Cons:

Everything!

2026-09-18 • via Nuitee
P
Patrick • couple • us
10
2026-09-15 • via Nuitee
M
Michela • solo_traveller • us
10
Pros:

Really no bad experiences, we've stayed multiple times.

2026-09-15 • via Nuitee
R
rosie • couple • us
2
2026-09-15 • via Nuitee
D
Donna • couple • us
10
Pros:

Everything

Cons:

Nothing

2026-09-14 • via Nuitee
C
Cassell • solo_traveller • us
10
GREAT PEOPLE, OUTSTANDING SERVICE
Pros:

Outstanding service and staff. The front desk was so welcoming. I arrived late and the restaurant staff (who were closing) were gracious enough to still prepare me a meal. They were so nice. The food was great. The room was so comfortable.

Cons:

I loved everything about this hotel.

2026-09-13 • via Nuitee
E
Eboni • solo_traveller • us
10
2026-09-11 • via Nuitee
S
Shanel • family_with_children • us
9
Pros:

The room was spacious and clean. The buffet area for breakfast was kept clean and neat

Cons:

The manager reception used plastic cups that cheapen the overall feel of the reception

2026-09-07 • via Nuitee
P
Pamela • couple • us
7
Kind of disappointed
Pros:

Late check out breakfast clean room

Cons:

Fridge did not work foos dod mot stay cold, huge fans blowing the carpet outside my door 9pm running toilet all night,

2026-09-07 • via Nuitee
E
Erin • couple • us
10
2026-09-07 • via Nuitee
A
Arlette • couple • us
10
Excelente
2026-09-06 • via Nuitee
J
Judith • couple • us
9
2026-09-05 • via Nuitee
P
Peter • couple • de
9
2026-09-05 • via Nuitee
L
Loleta • family_with_children • us
8
2026-09-04 • via Nuitee
J
Juan Restrepo • couple • co
10
2026-09-04 • via Nuitee
M
Mary • solo_traveller • us
8
Worked well for us—again, staff was excelllent
Pros:

Very convenient for us, easy parking, staff was excellent

Cons:

Needs a refresh

2026-09-03 • via Nuitee
J
Jonathan • couple • us
9
2026-09-01 • via Nuitee
E
Eddie • couple • us
10
2026-09-01 • via Nuitee
A
Angelica • couple • us
10
enjoyed the trip
Pros:

This location was so nice and convenient.

Cons:

I liked everything

2026-08-28 • via Nuitee
C
Carolina • family_with_children • us
10
2026-08-28 • via Nuitee