Embassy Suites by Hilton Phoenix Downtown North

Hotels
•
Embassy Suites Hotels
8.9 (586 reviews)
10 East Thomas Road , Phoenix , US
+1 602-222-1111

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Paid
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Restaurant
See all facilities

Review Highlights

Pros:
Friendly, helpful staff
Clean and comfortable rooms
Good breakfast / fresh omelettes
Convenient location
Pleasant overall atmosphere
Complimentary aperitif / good value tariff
Cons:
Unexpected parking fees / parking access issues
At least one report of room not being cleaned
Some rooms are dark / need better lamps
Noise issues (fans, hallway, toilet)
Pool described as small

Categories

Cleanliness
8.7
Many guests praised cleanliness (clean rooms, buffet area kept neat), though one report noted a room was not cleaned the following day and occasional noise-related housekeeping issues.
Service
9.4
Consistently excellent staff feedback: outstanding, welcoming front desk, accommodating restaurant staff who prepared a late meal, and repeatedly described as friendly and helpful.
Location
8.8
Multiple mentions of a very convenient, central location (near downtown/concert venues); some negative impact from parking access/fees that lessen the location benefit for some guests.
Room Quality
8.6
Rooms frequently described as spacious, comfortable and attractive; a few issues reported (broken fridge, dark lighting in some rooms, occasional hallway/fan noise).
Amenities
8.7
Positive mentions of breakfast buffet, cocktail hour, heated pool and complimentary aperitif; minor negatives include a small pool and use of plastic cups at reception.
Value for Money
8.4
Generally perceived as good value (favorable tariff and included aperitif noted), but unexpected parking fees and towing rules reduced perceived value for some guests.
Food and Beverage
9.3
Strong praise for food: great meals, freshly made omelettes, attentive restaurant staff and good breakfast offerings; overall very positive F&B sentiment.
Overall Experience
9.3
Majority of reviews report a great stay and intent to return, citing friendly staff, cleanliness and convenience; a few isolated service/parking/room issues did not outweigh positive experiences.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:06

Property Description

Luxurious Atrium and Indoor Pool
The Embassy Suites by Hilton Phoenix Downtown North boasts a stunning atrium, inviting guests to relax in a lush and elegant setting. The indoor pool provides the perfect spot for a refreshing swim or a leisurely soak, offering a tranquil escape in the heart of the city.

Delicious Dining Options
Indulge in a culinary experience at the Great American Grill, serving up delectable dishes for breakfast, lunch, and dinner. For a more laid-back atmosphere, the Atrium Lounge offers a selection of beers and cocktails, along with entertainment options like billiards and a dartboard.

Convenient Amenities and Services
From the 24-hour front desk to the well-equipped fitness centre, the Embassy Suites ensures that guests have everything they need for a comfortable stay. With a gift shop on-site, you can easily pick up souvenirs or essentials during your visit.

Book your stay at Embassy Suites by Hilton Phoenix Downtown North for a luxurious and convenient experience in the heart of Phoenix.

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: PHX

Location

Guest Reviews

8.9
Based on 586 reviews
Cleanliness: 8.7
Service: 9.4
Location: 8.8
Room Quality: 8.6
Amenities: 8.7
Value for Money: 8.4
Food and Beverage: 9.3
Overall Experience: 9.3
E
Elizabeth • extended_group • us
4
Basically parking was a headache and room was not cleaned next day
Pros:

Na

Cons:

My room was not cleaned the following day.

2026-10-27 • via Nuitee
G
Guarino • couple • uy
8
2026-10-25 • via Nuitee
B
Bermejo • family_with_children • us
10
Pros:

All

2026-10-19 • via Nuitee
D
Denise • solo_traveller • us
9
2026-10-17 • via Nuitee
M
Mindy • family_with_children • us
8
2026-10-15 • via Nuitee
R
Raymond • solo_traveller • us
10
2026-10-12 • via Nuitee
P
perez • family_with_children • mx
9
2026-10-07 • via Nuitee
C
Carlos • solo_traveller • us
10
2026-10-07 • via Nuitee
J
John • family_with_children • us
10
Pros:

Everything!

Cons:

Everything!

2026-09-18 • via Nuitee
M
Michela • solo_traveller • us
10
Pros:

Really no bad experiences, we've stayed multiple times.

2026-09-15 • via Nuitee
P
Patrick • couple • us
10
2026-09-15 • via Nuitee
R
rosie • couple • us
2
2026-09-15 • via Nuitee
D
Donna • couple • us
10
Pros:

Everything

Cons:

Nothing

2026-09-14 • via Nuitee
C
Cassell • solo_traveller • us
10
GREAT PEOPLE, OUTSTANDING SERVICE
Pros:

Outstanding service and staff. The front desk was so welcoming. I arrived late and the restaurant staff (who were closing) were gracious enough to still prepare me a meal. They were so nice. The food was great. The room was so comfortable.

Cons:

I loved everything about this hotel.

2026-09-13 • via Nuitee
E
Eboni • solo_traveller • us
10
2026-09-11 • via Nuitee
E
Erin • couple • us
10
2026-09-07 • via Nuitee
S
Shanel • family_with_children • us
9
Pros:

The room was spacious and clean. The buffet area for breakfast was kept clean and neat

Cons:

The manager reception used plastic cups that cheapen the overall feel of the reception

2026-09-07 • via Nuitee
P
Pamela • couple • us
7
Kind of disappointed
Pros:

Late check out breakfast clean room

Cons:

Fridge did not work foos dod mot stay cold, huge fans blowing the carpet outside my door 9pm running toilet all night,

2026-09-07 • via Nuitee
A
Arlette • couple • us
10
Excelente
2026-09-06 • via Nuitee
J
Judith • couple • us
9
2026-09-05 • via Nuitee