The Park Hotel London

Hotels
•
Westmont Hospitality Canada
8.8 (1032 reviews)
242 Pall Mall Street , London , ca
+1 519-642-4444

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Children allowed
Pets allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
24-hour front desk
Room service
Business center
See all facilities

Review Highlights

Pros:
Clean, modern look
Friendly staff
Cons:
Limited parking options
Staff interactions could improve

Categories

Cleanliness
8.58
Guests appreciated the cleanliness of the hotel but mentioned some issues with dirty sheets.
Service
8.95
Some staff were friendly, but there were also complaints about the front desk staff's lack of warmth.
Location
9.29
Excellent location with easy access to many restaurants.
Room Quality
8.74
Rooms were reported as spacious and modern with a comfortable king-size bed.
Amenities
8.27
Highlighted the lack of additional amenities like a pool or sauna, which disappointed some guests.
Value for Money
8.83
Considered good value for the price but with additional costs like parking and breakfast limitations.
Food and Beverage
8.68
Breakfast had limited variety but was generally enjoyed.
Overall Experience
9.05
Overall, many guests expressed positive feelings about their stays.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-16 03:43

Property Description

Luxurious All-Suite Hotel in Downtown London, Ontario

Suite Perks
Indulge in the convenience of free WiFi, a flat-screen TV, microwave, refrigerator, and iPod docking station in every suite. Start your day right with a complimentary grab-and-go breakfast.

Fitness and Business Amenities
Stay on top of your fitness routine with our well-equipped Fitness Room. Need to work? Our business centre has you covered with a computer, printer, and charging stations. Plus, enjoy 24-hour guest services and an on-site market.

Nearby Attractions
Explore the city with ease - Victoria Park, London Convention Centre, Grand Theatre, and Budweiser Gardens are all just a stone's throw away.

Experience comfort and convenience at its finest - book your stay now!

Important information:

Pre-paid credit cards and debit cards cannot be used to guarantee a reservation. A credit card is required when booking.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: YXU

Property Policies

  • Parking

    Private parking is possible on site (reservation is not needed) and costs CAD 32 per day.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

  • Pets

    Pets are allowed. Charges may be applicable.

Location

Property Accessibility

Total Disability Score: 35.71
Public Area
  • Ramp: No
  • Entrance Leveled: No
  • Pet Friendly: No
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: No
  • Restaurant Wheelchair Accessible: No
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
Show all accessibility features

Guest Reviews

8.8
Based on 1032 reviews
Cleanliness: 8.58
Service: 8.95
Location: 9.29
Room Quality: 8.74
Amenities: 8.27
Value for Money: 8.83
Food and Beverage: 8.68
Overall Experience: 9.05
Y
Yana • couple • ca
10
2026-07-20 • via Nuitee
O
Octavia • solo_traveller • ca
10
Will definitely stay at again
Pros:

Absolutely loved our stay at the park hotel. Comfortable bed, clean building, safe area and safe underground parking.
Loved the bathroom design and lay out of the room

Cons:

The breakfast was alright but pretty much just toast or cereal but the muffins were delicious

2026-07-19 • via Nuitee
M
Mouncef • solo_traveller • us
10
Pros:

Great one-night stop on our road trip. The Lifestyle Suite with two queens and a sofa bed was spacious and comfortable for our family of five. Convenient location and easy check-in.

2026-07-19 • via Nuitee
L
Laura • solo_traveller • ca
9
2026-07-17 • via Nuitee
B
Branda • family_with_children • ca
9
Very comfortable
Pros:

Good location

Cons:

Paying for parking

2026-07-16 • via Nuitee
P
Patricia • couple • us
2
Lousy
Cons:

The noise from the two bars next door was unbelievable. I will never stay at this hotel again. The loud pounding music did not end until 2:30 am.

2026-07-16 • via Nuitee
B
Brent • family_with_children • ca
9
2026-07-09 • via Nuitee
M
Mari • solo_traveller • ca
8
Would have considered returning here up until the additional charges were applied. I will be more cautious when looking
Pros:

It was clean and spacious with an extra sitting room included. Enjoyed the breakfast. It was a bonus to have it included in the price of the stay.

Cons:

The extra undisclosed charges are a real bummer. There really was no deal in the end. No real advantage for booking online. I HATE Surprises and looked like a fool in front of my friends. I will need to absorb the additional costs to boot!! Shame on you guys for being so deceiving. Just blows the value out of the water!! Turns a great stay into a shady one!!

2026-07-07 • via Nuitee
S
Said • family_with_children • ca
1
2026-07-06 • via Nuitee
M
Michaela • extended_group • ca
10
Pros:

Parking was exceptional. Every staff member we spoke to was very helpful as well.

Cons:

Not having a hot breakfast was not great. We were looking forward to warm eggs and just having cold hard boiled eggs was not great.

2026-06-29 • via Nuitee
T
terry • couple • gb
10
2026-06-21 • via Nuitee
N
Nikhila • couple • in
8
2026-06-19 • via Nuitee
A
Acebo • couple • ca
10
2026-06-17 • via Nuitee
J
Jessica • couple • ca
9
Spacious rooms
Pros:

Big suite rooms — good continental breakfast — good location

Cons:

Slow check in but not a big deal

2026-06-14 • via Nuitee
G
Giovanni • couple • ca
8
A very nice hotel situated in close proximity to many amenities including some great bars and restaurants.
Pros:

The location
The room size

Cons:

Shower pressure and shower area were poor
No clock radio

2026-06-13 • via Nuitee
A
AnnMarie • extended_group • ca
9
Comfortable stay in a convenient location.
Pros:

Perfectly located near Richmond hot spots especially for western graduation ceremony. Convenient and decent breakfast

Cons:

Underground Parking is expensive whereas I think above ground may have been free?

2026-06-12 • via Nuitee
B
Bernardo • couple • ca
10
2026-06-11 • via Nuitee
T
Trace • extended_group • ca
8
Adequate
Pros:

location

Cons:

nothing special about the suite - pullout bed is SUPER uncomfortable!

2026-06-11 • via Nuitee
M
Mariana • couple • ar
10
Pros:

Simplemente Excelente! Todo muy limpio y habitación amplio. El servicio al cliente excepcional. Con todo lo que uno necesita para una estadía cómoda y confortable. Además variedad para comer el en desayuno.

Cons:

N/A

2026-06-08 • via Nuitee
G
Gerrit • family_with_children • ca
8
2026-05-29 • via Nuitee