The Park Hotel London

Hotels
•
Westmont Hospitality Canada
8.8 (1012 reviews)
242 Pall Mall Street , London , ca

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Children allowed
Pets allowed

Facilities

Electric bicycle charging station
Fitness facilities (surcharge)
Parking
Non-smoking rooms
Air conditioning
Room service
Pets allowed
Lift / Elevator
Luggage storage
Fax/photocopying
See all facilities

Review Highlights

Pros:
Clean, modern look
Friendly staff
Cons:
Limited parking options
Staff interactions could improve

Categories

Cleanliness
8.58
Guests appreciated the cleanliness of the hotel but mentioned some issues with dirty sheets.
Service
8.95
Some staff were friendly, but there were also complaints about the front desk staff's lack of warmth.
Location
9.29
Excellent location with easy access to many restaurants.
Room Quality
8.74
Rooms were reported as spacious and modern with a comfortable king-size bed.
Amenities
8.27
Highlighted the lack of additional amenities like a pool or sauna, which disappointed some guests.
Value for Money
8.83
Considered good value for the price but with additional costs like parking and breakfast limitations.
Food and Beverage
8.68
Breakfast had limited variety but was generally enjoyed.
Overall Experience
9.05
Overall, many guests expressed positive feelings about their stays.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-16 03:43

Property Description

Luxurious All-Suite Hotel in Downtown London, Ontario

Suite Perks
Indulge in the convenience of free WiFi, a flat-screen TV, microwave, refrigerator, and iPod docking station in every suite. Start your day right with a complimentary grab-and-go breakfast.

Fitness and Business Amenities
Stay on top of your fitness routine with our well-equipped Fitness Room. Need to work? Our business centre has you covered with a computer, printer, and charging stations. Plus, enjoy 24-hour guest services and an on-site market.

Nearby Attractions
Explore the city with ease - Victoria Park, London Convention Centre, Grand Theatre, and Budweiser Gardens are all just a stone's throw away.

Experience comfort and convenience at its finest - book your stay now!

Important information:

Pre-paid credit cards and debit cards cannot be used to guarantee a reservation. A credit card is required when booking.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: YXU

Property Policies

  • Parking

    Private parking is possible on site (reservation is not needed) and costs CAD 32 per day.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

  • Pets

    Pets are allowed. Charges may be applicable.

Location

Property Accessibility

Total Disability Score: 35.71
Public Area
  • Ramp: No
  • Entrance Leveled: No
  • Pet Friendly: No
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: No
  • Restaurant Wheelchair Accessible: No
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
Show all accessibility features

Guest Reviews

8.8
Based on 1012 reviews
Cleanliness: 8.58
Service: 8.95
Location: 9.29
Room Quality: 8.74
Amenities: 8.27
Value for Money: 8.83
Food and Beverage: 8.68
Overall Experience: 9.05
A
Arthur • extended_group • ca
9
2026-05-19 • via Nuitee
D
DiSerio • couple • ca
10
2026-05-17 • via Nuitee
J
Jennifer • couple • ca
9
It was very comfortable, quiet, and overall very pleasant.
Pros:

Very clean, good location, great staff, nice sized room. Good breakfast

2026-05-14 • via Nuitee
F
Fiona • solo_traveller • ca
8
Pros:

The room was awesome. Loved the separate seating area
Complimentary breakfast

Cons:

Breakfast room was not cleared. Lot's of dirty tables. There were large groups of teams at breakfast before us . Staff not able to keep up.

2026-05-13 • via Nuitee
A
Andrey • family_with_children • ca
8
Hotel is okay For 1-2 days stay
Pros:

The area is good, clean, but not quiet. Hotel is old, and needs some repair. Scratches on the floor , old bathtub. Breakfast was for 5 from 10

Cons:

Breakfast. Noisy at night

2026-05-11 • via Nuitee
P
P7145HVdonnam • Family • Punta Cana, La Altagracia Province, Dominican Republic
10
Very pleasant stay!
Pros:

Very nice hotel. Seems to be well maintained and found it very clean.

Staff, friendly and helpful.

We had a lovely room with ability to close the bedroom off for privacy and quiet. The windows opened a little bit, so it was very nice for fresh air.

Parking was great, but had an additional cost. Continental breakfast didn’t open till 7:00, which was too late for me as I had an appointment at that time.

Lots of restaurants in the area. Room service was from one of the local restaurants and food was great but had a six dollar delivery charge
which is a bit steep for room service.

Overall, I really great stay and we will definitely choose this hotel again

2026-05-09 • via Tripadvisor
K
kevork • couple • ca
6
2026-05-09 • via Nuitee
I
Irina • solo_traveller • ca
10
2026-05-08 • via Nuitee
C
Corvettelil • Couples
10
Very good experience, except the parking and third party fee.
Pros:

My husband and I weren't sure if we should stay at this hotel due to some negative reviews. Well we were pleasantly surprised and what a great experience we had. Our room was a large suite with the most comfortable bed and wonderful bedding. We are avid travelers and so glad we stayed at this hotel. Breakfast was also very good with a wide variety of muffins, bagels, pastry croissants yogurt and good coffee. They even had fruit, cheese, Ham and hard boiled eggs. The only negative thing that there is a $35 parking fee, 3rd party fee (hotel.com) for $15, plus a tax. They should not have charged me a 3rd party fee.

2026-05-07 • via Tripadvisor
S
Stewart • couple • ca
8
Comfortable and very good value
Pros:

Room was large, clean and comfortable. An issue with the payment got resolved easily and courteously with the front desk.

Cons:

Two small plastic cups in the room, instead of glasses.

2026-05-07 • via Nuitee
A
Annette • solo_traveller • ca
8
2026-05-05 • via Nuitee
K
Kerry • couple • ca
10
Pros:

Clean and close to everything

2026-05-05 • via Nuitee
T
Teresa • couple • ca
9
2026-05-04 • via Nuitee
K
Kimberly • family_with_children • ca
10
Wold stay there again.
Pros:

Breakfast was effective . The facilities were great. The comfort of the room was excellent and staff were friendly. Would use the hotel again for sure.

Cons:

Nothing

2026-04-27 • via Nuitee
B
Bailey-Stewart • solo_traveller • ca
9
Clean and comfy. Great spot, parks and good restaurants near by.
Pros:

I like the overall cleanliness and amenities.
Staff were very friendly and accommodating.
The fridge was roomy. Beds were great. Breakfast had variety and had lots of spots to sit. There were two tvs which in the pictures only shows one so that was a nice surprise. I like how all the doors were functioning. Also felt like adjoining rooms.

Cons:

The pull out couch was not very comfortable. Felt all the springs and it was stained. But everything else was great.

2026-04-26 • via Nuitee
A
Agnes • family_with_children • ca
7
2026-04-22 • via Nuitee
M
Maurice • couple • ca
7
2026-04-20 • via Nuitee
B
Brian • solo_traveller • ca
9
Pros:

For the most part the stay was excellent.

Cons:

The continental breakfast. Would rather see scrambled eggs rather than hard boiled.

2026-04-20 • via Nuitee
J
Justin • couple • ca
8
2026-04-16 • via Nuitee
W
William • solo_traveller • ca
10
2026-04-14 • via Nuitee