Hilton London Euston

Overall, it was a good experience. The service quality was good, and the team was cordial, courteous, and helpful.

However, accessibility at the hotel entrance needs improvement. There is no ramp to reach the split-level entrance, which made it difficult to bring the luggage in.

Additionally, vehicles cannot stop or park directly in front of the hotel entrance due to the lack of space. Pick-up and drop-off are only possible across the road or near the adjacent Hilton building, which can be inconvenient, particularly when travelling with luggage.

The reception staff - when we booked in and when we left our luggage on the last day, it felt like we were an inconvenience. I've stayed at a few Hilton Hotels and this was the worst staff I have experienced.

Nothing

I Chose this Hotel since i have visited 2 or 3 times a few years ago, and found it very nice, and the staff was pleasant and kind.
There was an Excellent gym as well back then.
This time though, i did not feel welcome, and the staff seemed indifferent and even tried to avoid contact.
When we got back to the Hotel after a day out, we used to be greeted with a welcome back, and the staff was genuinely interested in how we where, and if everything was OK.
The beautiful Gym was not there anymore, and instead there was a small, not very well equipped room, that quickly got crowded.
On the plus side, it was nice to see the Headwaiter at the Morning Buffet - Sadly cannot remember his name - was still employed at the Hotel.
He was as usual kind and Serviceminded - just as we remember the Hotel from earlier.

N/A

I booked two (Superior Family Room) for one night. We arrived at the hotel quite late, We were four adults and were extremely tired after travelling.
we were allocated Room 124 and Room 429, which were different in terms of size, layout, and facilities, despite both being booked under the same room category.
Room 124 had proper central air conditioning, which worked perfectly well.
Room 429 had an under-window air-conditioning unit, which was not working.
What made the situation even more disappointing was that the hotel appeared to be already aware of the cooling problem, as the room had been provided with both a standing electric fan and a portable air-conditioning unit. The portable AC had a large exhaust hose running across the room and out through the window. The entire arrangement looked improvised and was certainly not what I would expect to find in a Hilton hotel in London.
To make matters worse, the portable air conditioner did not work either. A member of staff came to the room and personally attempted to operate it but was unable to get it working.
I therefore requested that Room 429 be replaced. Unfortunately, the hotel declined my request on the grounds that there were no other rooms available.
As a result, we had no reasonable alternative but to give up Room 429 completely. The four of us stayed in Room 124, and Room 429 was returned to the hotel immediately and was not used.
I requested a full refund for Room 429, as the room could not reasonably be used and the hotel was unable to provide a suitable replacement. Unfortunately, my request was declined, and I was offered a refund of only 40% of the room rate.
I did not consider this to be a fair resolution. However, given how late it was and how exhausted we were after travelling, I accepted the 40% refund at the time simply because I was too tired to continue discussing the matter that night.

We had to change rooms twice, first because the air conditioning was not working and second the room did not have a bath