DoubleTree by Hilton Hotel Jacksonville Riverfront

Hotels
•
Doubletree by Hilton
7.2 (1307 reviews)
1201 Riverplace Boulevard , Jacksonville , us

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Children allowed

Facilities

Fitness facilities (surcharge)
Parking
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Terrace
Lift / Elevator
Luggage storage
Express check-in/check-out
See all facilities

Review Highlights

Pros:
Beautiful lobby
Helpful staff
Cons:
Filthy rooms
Outdated facilities

Categories

Cleanliness
4.91
Multiple comments highlight filthy carpets, dirty tubs, and a general lack of cleanliness.
Service
9.88
Though there were some issues, many reviews praised the helpfulness of the staff.
Location
7.92
The location was convenient for some, but not ideal for others aiming to reach nearby attractions.
Room Quality
5.87
Rooms were described as outdated and poorly maintained with rust and scuff marks.
Amenities
9.9
The bar service received some positive remarks, but overall amenities were lacking.
Value for Money
7.36
Given the conditions, many felt the hotel did not provide good value for the price paid.
Food and Beverage
6.91
Breakfast quality was described as disappointing, not meeting expectations.
Overall Experience
4.88
The overall sentiment expressed disappointment and a lack of desire to return.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-09 18:34

Property Description

Luxurious Amenities

Set in the historic San Marco District of Jacksonville, this completely non-smoking Florida hotel offers a luxurious experience with riverfront views and upscale suites featuring hot tubs and refrigerators.

Dining Excellence

Guests can indulge in a culinary journey with on-site dining options ranging from breakfast at St. John's Provision Company to fine cuisine at Ruth's Chris Steak House. Enjoy speciality coffees at The Lounge and experience top-notch service.

Convenient Location

Located just minutes away from popular attractions like the Museum of Science and History and the Museum of Contemporary Art, DoubleTree by Hilton Jacksonville Riverfront, FL provides the perfect blend of relaxation and exploration.

Book now for an unforgettable stay at DoubleTree by Hilton Jacksonville Riverfront, FL.

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: JAX

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are not allowed.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 3 years old stay for free when using an available cot.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

  • Parking

    Public parking is possible on site (reservation is not possible) and costs USD 20 per day.

Location

Guest Reviews

7.2
Based on 1307 reviews
Cleanliness: 4.91
Service: 9.88
Location: 7.92
Room Quality: 5.87
Amenities: 9.9
Value for Money: 7.36
Food and Beverage: 6.91
Overall Experience: 4.88
J
Jackson • solo_traveller • us
8
2026-06-21 • via Nuitee
C
carol • solo_traveller • us
10
Pros:

Riverfront Was Beautiful

2026-06-16 • via Nuitee
T
Tomasz • extended_group • pl
3
2026-06-15 • via Nuitee
S
Shanice • solo_traveller • us
9
2026-06-12 • via Nuitee
L
Lim • solo_traveller • sg
6
Pros:

The location and staff.

Cons:

The house keeping staff at level 9 on Sunday was abit rude.

2026-06-07 • via Nuitee
B
Bonnie • couple • us
9
I will definitely come back. The staff were very friendly.
Pros:

It was a perfect location for my stay.

Cons:

I couldn’t stay longer 😊

2026-06-03 • via Nuitee
D
Daria • couple • us
1
Pros:

By my mistake I forgot my item in the room and after I was speaking with a management they said that cleaning service didn’t found anything. But I checking all my bags is there was nothing so it’s seems that they stole it

2026-06-03 • via Nuitee
R
Randy • solo_traveller • us
1
Pros:

Location and setup

Cons:

Broken shower door, broken closet door, broken sliding glass door to balcony, paint chipping off walls in bedroom, the pool is poorly maintained alot of trash and debris in the bottom of the pool, water damage in alot of areas throughout hotel, outlets loose and worn

2026-06-01 • via Nuitee
P
Pinckney • couple • us
7
The stay was pleasant.
Pros:

Location

Cons:

The rooms and bathrooms were out dated.

2026-06-01 • via Nuitee
K
Kecia • couple • us
8
It was really relaxing.
Pros:

Location

Cons:

No microwave or refrigerator in the room for the price I paid. I requested a room on the river side and I didn’t get it.

2026-06-01 • via Nuitee
M
matthewhH2296QY • Business
2
Disgrace to the Hilton brand
Pros:

Hands down the worst Hilton hotel I have ever stayed in. Everything is worn out, stained, dirty, rusted, you name it . The desk staff stated after we asked to change rooms that “yes are rooms are tired”. The bathrooms are rusty and no matter what you would do to clean them it would not matter. The furniture is worn out, the mattress feels like it was run over by a truck. The carpet looks like it is the same carpet from the 1970,s. If work did not make me stay here I would have left immediately. Avoid this hotel at all cost.

2026-05-31 • via Tripadvisor
S
Smith2009Raleigh_NC • Couples • Palm Coast, Florida
6
Will Never Stay Here Again
Pros:

As a diamond member, we were upgraded to a riverfront room but that’s the only pro to this hotel. Our room was so outdated and dirty. There was actually a dirty tennis ball on the floor, so guessing never vacuumed and the carpet was filthy. The sink in the bathroom didn’t drain, the bathtub was patched up, guessing to cover cracks.
The night we got there I had a cheese quesadilla with onions and peppers. I couldn’t even find the cheese. Looked like it was lightly sprayed on. Hardly any peppers or onions. My husband had the cheesesteak, which he said was good and the fries were very good. Next morning I ordered two scrambled eggs and an English Muffin. The eggs were watery and served in what looked like a square bowl that you would serve peanuts or some kind of snack in. The waitress saw this and brought me out a plate. The eggs were definitely undercooked. I didn’t eat them. Anyway, I was very disappointed in the hotel, especially since it was a Hilton Brand hotel. Will look for a better hotel the next time we’re in Jacksonville.

2026-05-31 • via Tripadvisor
E
E1940NHteresaw • Family
10
Great experience
Pros:

Great experience, people are friendly

2026-05-31 • via Tripadvisor
T
Tara • couple • us
7
Outdated & overpriced.
Pros:

The front lobby was nice.

Cons:

The bathroom was outdated & run down!! The carpet was stained & looked old & dirty. The AC units so old it rattled loudly the entire stay. We posted $170 unacceptable!

2026-05-30 • via Nuitee
M
Mark • couple • us
8
Nice stay
Pros:

Close to my venue. Great valet service

Cons:

It’s a bit dated. Rooms need updating and repairs

2026-05-28 • via Nuitee
T
Trail231074 • Family
6
Doubletree Hilton in Jacksonville fla
Pros:

Was disappointed for not having a microwave or small fridge in room, a bathtub ring in bathroom, and not so clean carpet in room.

2026-05-26 • via Tripadvisor
J
Jeffery Collins • solo_traveller • us
6
Pros:

The location

2026-05-25 • via Nuitee
R
ruthpU6859IA • Couples • Lutz, Florida
6
Hotel is in need a full rehab but it has a great location
Pros:

Nice location on the river. If it wasn't for the location, and staff they would have gotten a 1 or 2. The hotel was run down and and needs a full rehab. Mattress had a divit, breakfast buffet that was 20.00 had old rubber eggs, grits were gone as well as the gravy for the biscuits. The staff in the restaurant were nice asked if we wanted coffees to go.

2026-05-24 • via Tripadvisor
K
KiawahBest • Couples • Kiawah Island, South Carolina
2
Absolutely awful….don’t stay here
Pros:

I am actually shocked how dirty and unkept this hotel is upon a one night visit. Usually a Double Tree is as decent place to stay. Rom carpet, walls, bathroom , even elevators were all disgusting. I’ve travelled the world and it’s probably the worse place I’ve ever stayed.

2026-05-22 • via Tripadvisor
M
Myriam • extended_group • de
7
Gute Lage, aber man muss wissen, dass es nicht ganz neu istund die Zimmer ohne Kühlschrank sind
Pros:

Der Pool und die Lage

Cons:

Kein Kühlschrank
Und schreckliche alte Teppiche mit Flecken
Alles etwas in die Jahre gekommen
Sehr schade, es war mal eine Bar am Pool und man sieht, dass das Hotel mal toll war

2026-05-21 • via Nuitee