Penn Harris Hotel Harrisburg, Trademark by Wyndham

Room still had privious guests belongings in it. Toilet would not flush. Had to call maintenence for then once. Last night there I left at 3am because of music blasting for hours. Not happy

NA

There were some elderly folks with mobility problems that had to stay on the third floor. I assisted one with luggage.

I would have liked a microwave in the room since I am traveling for work

I was charged $25 dollars for “incidentals” after I already paid for my stay.

Staff took forever to check us in. The rooms were not cleaned well. Found other people's items and trash in room. Complained to who was at desk and not much happened. Also the person above us played loud music from 8pm to 2am. We complained multiple times and finally gave up and checked out at 150am. Toilet kept clogging also.

Computers were down check in was horrible no elevators to the second floor thankfully we got on the first floor very very noisy hotel would never stay there again

The cards needed reprogrammed everyday and the shower did not drain.

how long check-in took we waiting almost 30+ min to even get to front desk even with pre-check in done
pillows were not comfortable at all

No elevator and hallway was smell smoke for other guest.

Terrible check in experience! Poor customer service at front desk! I tried checking in at 2:20 (40 min early) as i arrived to town earlier than expected. Front desk guy said the computers were down so no one could check in, as well that they do not let anyone check in early on weekends. Ok, i asked when i should return and he said ‘3:00.’ I asked what would happen if i return at 3:00 and the computers were still down and he said ‘i have no idea, i have only worked here 2 weeks.’ I returned at 5:15pm. huge group of people in lobby wanting to check in but there was a sign at the desk that said ‘i stepped away, be back in 10 min’. After 10 min, still no one so i left again. i returned around 6pm and there was one person checking in at the desk. While i was waiting behind this person, some guests asked if i would take their photo. I took their picture and turned around to the desk to see the sign that said ‘i stepped away, back in 10 min’…. at this point i was SO frustrated! I was waiting in line… And the person just walked away. They were gone for more than 10 minutes and during that time I tried calling the front desk. The phone rang and rang and rang and nobody would answer. Now a group of people were starting to come in behind me wanting to check in. Maintenance staff in the lobby could not speak English and we were trying to get them to figure out how to get somebody at the desk to come back to the desk. Nobody could help us. Finally the front desk lady came back and I asked where she went. She said she went to the restroom… I was very upset.
I then checked in. She did not ask for a photo ID. When i arrived to my room, it smelled SO bad! like rotting damp carpet. I did try calling the front desk to let them know, but my room phone didn’t work. So I just opened the window and decided to live with it. Terrible experience!

I believe the desk staff should have been more at the desk to wait on customers so they didn’t have to stand there and wait for lengthy times