Homewood Suites by Hilton Windsor Locks Hartford

Hotels
•
Homewood Suites by Hilton
7.7 (195 reviews)
65 Ella Grasso Turnpike , Windsor Locks , US
+1 860-627-8463

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Free
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
See all facilities

Review Highlights

Pros:
Good location
Friendly/helpful staff
Free breakfast and coffee
Spacious rooms with kitchen area (for some rooms)
On-site cookout option / other amenities
Cons:
Significant cleanliness issues (dirty bathrooms, odors, insects, soiled bedding)
Room problems: leaks, faulty window causing injury, poor pull-out bed
Breakfast meat selection criticized; occasional coffee dispenser shortages
Housekeeping interruptions and some overcrowding on property

Categories

Cleanliness
5
Multiple guests reported dirty bathrooms, lingering odors ('smelled sooo bad' / cat smell), insects, soiled bedding and pubic hair in one room; one guest also noted a generally clean property elsewhere — overall mixed to below-average cleanliness.
Service
9
Staff frequently praised (helpful/‘so sweet’/‘staff where awesome’); maintenance assisted with key/card issues. Some service lapses noted (front desk indifferent about leaks, housekeeping knocking early) but overall service sentiment is strongly positive.
Location
9
Location was explicitly called out as 'nice' by guests and appears to be a clear positive in multiple reviews.
Room Quality
5
Rooms described as spacious with kitchen areas by some, but many issues reported: bad smells, dirty bathrooms, poor pull-out bedding, ceiling leaks, and a faulty window that caused injury — overall mixed/mediocre room quality.
Amenities
8.5
Strong amenity set noted: free breakfast, coffee available, small cookout area, kitchen spaces; some negatives (basketball court complaint, coffee dispensers running low) but amenities are generally a positive.
Value for Money
7.7
Not directly discussed in reviews; assigned the target overall rating.
Food and Beverage
8.5
Breakfast repeatedly praised (good/free), though multiple guests criticized limited/poor meat selection and occasional coffee shortages — generally positive with specific complaints.
Overall Experience
8.9
Mixed overall: several guests describe memorable, positive stays (staff, breakfast, location), while others report significant issues (cleanliness, leaks, injuries). Net impression leans positive but inconsistent.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:06

Property Description

Convenient Location
Located minutes from Bradley International Airport and near major motorways, the Homewood Suites Hartford/Windsor Locks offers easy access to key attractions like Millbrook Golf Course and the Hartford Civic Center.

Spacious Suites with Full Kitchens
Enjoy the comfort of spacious accommodations with full kitchens, perfect for longer stays or those who prefer home-cooked meals. Stay connected with complimentary wireless internet throughout the hotel.

Amenities for a Relaxing Stay
Indulge in the convenience of an on-site convenience store, fitness centre, and outdoor pool. Start your day with a complimentary hot breakfast buffet and unwind in the evening with a free reception.

Experience comfort and convenience at Homewood Suites Hartford/Windsor Locks. Book your stay now for a memorable trip.

Important information:

Upon check-in photo identification and credit card are required. All special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges.

Please note that Evening Reception is offered only every Wednesday by the Property.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Swimming pool: Closed from Mon, Sep 7, 2026 until Mon, May 24, 2027
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: HFD

Location

Guest Reviews

7.7
Based on 195 reviews
Cleanliness: 5
Service: 9
Location: 9
Room Quality: 5
Amenities: 8.5
Value for Money: 7.7
Food and Beverage: 8.5
Overall Experience: 8.9
M
Macneil • couple • us
10
2026-10-29 • via Nuitee
M
Macneil • couple • us
10
2026-10-29 • via Nuitee
M
Mary-Makeba • extended_group • us
4
Pros:

Location was nice .

Cons:

Rooms need to be cleaned better. 1st room the bathroom was dirty and second room smelled sooo bad. Like cat..

2026-10-26 • via Nuitee
A
Alfie • solo_traveller • ae
7
Memorable
Pros:

Breakfast and staff!

Cons:

N/a

2026-10-23 • via Nuitee
V
Valerie • family_with_children • us
10
Beautiful would stay anytime
Pros:

Breakfast was good rooms nice spacious kitchen area loved

Cons:

Breakfast was good but meat selection could of been better chopped pork @ every breakfast not good

2026-10-10 • via Nuitee
E
Emily • family_with_children • us
10
2026-09-10 • via Nuitee
E
Edwin E. • solo_traveller • us
10
2026-08-23 • via Nuitee
C
Crystal Bryan • solo_traveller • us
10
Pros:

Love how they have free breakfast and coffee out for you all night the employee is so sweet and they talk to you like family I will definitely be back soon.and love have you can have your own small cookout.

2026-08-18 • via Nuitee
M
Megan • family_with_children • us
10
2026-08-13 • via Nuitee
Z
Zorian • solo_traveller • us
10
Pros:

La limpieza

2026-08-08 • via Nuitee
K
Kevin • family_with_children • us
5
Stay was ok probably won’t stay again
Pros:

Needs some updating

Cons:

Basketball court

2026-08-02 • via Nuitee
J
Jordyn • couple • us
5
2026-07-25 • via Nuitee
N
Nick • solo_traveller • us
5
2026-07-09 • via Nuitee
A
Angela • couple • us
1
Pros:

Property clean staff where awesome but it was over populated and I was hurt on the property due to a faulty window

Cons:

I was injured by a window on the property

2026-07-06 • via Nuitee
P
patrickmR8206CS • Family
2
The Hotel of Questionable Hospitality: A Ballad of Bugs, Buckets & Broken Promises
Pros:

We checked in with hope and luggage in tow,
But the key card machine had decided, “No.”
No keys to hand out, no magical swipe—
The maintenance man became our room-access type.

We opened the door with excitement and cheer,
Then noticed some roommates already were here.
Not family, not friends, not guests we’d invite…
Just insects who’d checked in before us that night.

The bathroom, alas, brought another surprise—
Pubic hair decorating walls before our eyes.
I’ve heard of unique art and creative décor…
But that’s not the accent wall I was looking for.

The pull-out bed promised a comfortable night,
Its bedding, however, looked far from alright.
Fresh linens were clearly on permanent leave—
Not exactly the luxury one hopes to receive.

Then came the bathroom’s own indoor rain,
Two ceiling leaks doing their best to entertain.
One filled the bathtub, which seemed almost planned,
The other just puddled itself on the land.

I mentioned the leaks when I picked up my key,
Now that the machine worked sufficiently.
The front desk replied with remarkable ease,
As though indoor waterfalls happened with breeze.

Each breakfast I dreamed of a hot cup of joe,
But the coffee dispensers preferred running low.
Three mornings, ten minutes (or longer) I’d wait—
Apparently caffeine arrives fashionably late.

At 8:40 one morning came knock after knock,
The maid seemed determined to race the clock.
“Do Not Disturb” hung plain as could be…
Perhaps it was written in invisible ink to she.

Checkout day offered an encore, of course—
At 10:42 there came knocking with force.
The sign still was hanging, checkout still noon,
But apparently housekeeping wanted us gone soon.

So here’s to a stay I’ll never forget,
Though “restful vacation” we certainly didn’t get.
We came seeking comfort, relaxation, and bliss…
Instead we got stress with a side of whatever this is.

If hotels were graded on memorable tales,
This one would earn honors for epic fails.
Thanks for the stories—we’ve plenty to tell…
Next time, we’d prefer a hotel over… well… an adventure.

2026-07-04 • via Tripadvisor
J
Josette • couple • us
4
2026-06-21 • via Nuitee
E
Ebony • couple • us
10
2026-04-02 • via Nuitee
M
Maureen • family_with_children • us
3
Ok
Pros:

Wasn’t there for breakfast

Cons:

Our room was very close to a group of pot smoking people. The door continually opened to the outside where all of them hung out and smoked. The smell filtering into our room

2026-03-20 • via Nuitee
A
astevencece • Couples
6
NO AIRPORT SHUTTLE DESPITE PROMOTING IT ON THEIR WEBSITE!
Pros:

Let me be brief. Hotel advertises a complimentary airport shuttle. They no longer offer that service though the hotel website continues to promote it That is DECEPTIVE. This hotel also places a TWO HUNDRED FIFTY DOLLAR hold on your credit card for 'incidentals' That is absolutely ridiculous. What the hotel is really using the $250 for is a security deposit to protect themselves should people decide to 'party' in the rooms there. As a Hilton Silver Honors member I would definitely not return to this property. There are better choices in the area.

2026-03-14 • via Tripadvisor
S
Sandra • solo_traveller • us
7
ODD LAYOUT MAKES FOR UNEASY STAY
Pros:

Room was large and comfortable. Nicely laid out. Breakfast was very good.

Cons:

The hotel is a series of 6 buildings (3 stories tall) running back from main check in. I was in building 6 which meant walking all that way (in and out of others) on a cold, rainy morning for breakfast. Defintiely not a grab and go back to your room situation. I ended up driving my car up to main building. Probably would not stay again simply because of layout.

2026-03-13 • via Nuitee