Paid
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Air conditioning
Swimming pool
24-hour front desk
Restaurant
Room service
Heating
Family rooms
See all facilities

Review Highlights

Pros:
Excellent location
Attentive service
Variety in breakfast
Cons:
Cleanliness issues
Small room sizes

Categories

Cleanliness
7.68
Some reviews mention issues with cleanliness in rooms.
Service
9.15
Staff is often described as attentive and friendly.
Location
9.19
Multiple reviews praise the excellent location of the hotel.
Room Quality
8.14
Rooms are noted as comfortable but occasionally small.
Amenities
8.67
Amenities are generally good, but there are occasional issues with the bathroom.
Value for Money
8.13
Mixed feelings about pricing; service should uphold standards.
Food and Beverage
9.18
Food, especially breakfast, receives positive feedback.
Overall Experience
8.65
Overall, guests express a positive experience with minor complaints.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-11 22:44

Property Description

Luxurious Accommodations in Madrid's Salamanca District

Exclusive "The Level" Services
Indulge in the ultimate luxury with private access to The Level Lounge, offering premium drinks and snacks in an elegant setting. Enjoy personalized services like private check-in, buffet breakfast, and superior amenities.

Culinary Delights and Fitness
Start your day with a varied buffet breakfast and savor modern cuisine at the Arado Restaurant. Stay active at the fully-equipped gym or host successful events in our 11 meeting rooms.

Convenient Location and Access
With metro stations nearby and easy access to the city center and major motorways, exploring Madrid is a breeze. Don't miss the chance to experience luxury and convenience at Melia Madrid Serrano.

Important information:

All cots are subject to availability.

Please note, when booking more than 9 rooms, different policies and additional supplements may apply.

Please note that guests must present the credit card used to make the reservation on arrival.

The hotel has air conditioning or heating depending on the season.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Swimming pool: Closed from Wed, Sep 16, 2026 until Thu, Dec 31, 2026
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: MAD

Location

Guest Reviews

8.6
Based on 4081 reviews
Cleanliness: 7.68
Service: 9.15
Location: 9.19
Room Quality: 8.14
Amenities: 8.67
Value for Money: 8.13
Food and Beverage: 9.18
Overall Experience: 8.65
A
Alonso • extended_group • cl
8
Excelente alternativa! Oportunidades de mejora.
Pros:

Las instalaciones todas de primer nivel. Muy buena atención y servicio de todo el staff.

Cons:

No nos gustó el momento no la forma en que desmontan los comedores al momento de terminar el horario en que se sirve el desayuno. En esta instancia me encontré de vacaciones en familia por lo tanto es bastante lógico que no nos despertaremos ni levantaremos a las 06:00 am. Por lo tanto bajamos a desayunar a diario 30 o 20 minutos antes del horario de término que es a las 10:30. No obstante, el personal comienza a desmontar todo, antes de la hora de término de atención. Se sugiere dejar una ventana de al menos 30 minutos para dejar que la gente termine de desayunar y no sentirte echado del lugar o quedar con la sensación de que estás incomodando. Fue bastante desagradable esta situación durante nuestra estadía completa de 4 noches.

2026-10-31 • via Nuitee
A
ANDRES • solo_traveller • cl
9
Serrano en la mejor ubicación
Pros:

Lindo, moderno y cómodo. La ubicación inmejorable, el Serrano pero no encima del ruido sino a dos cuadras

Cons:

Todo me gusto

2026-10-31 • via Nuitee
F
Furkan • couple • tr
9
2026-10-31 • via Nuitee
M
Marat • couple • kz
10
2026-10-30 • via Nuitee
A
Ana Isabel • solo_traveller • es
9
2026-10-30 • via Nuitee
L
LUIS FERNANDO • couple • pe
10
2026-10-29 • via Nuitee
R
ROBERTO • extended_group • mx
10
Escala agradable en Madrid, ya regresare con mas tiempo y planes a esta bella ciudad
Pros:

Desayuno puntual y muy completo

Cons:

la bañera esta un poco incomoda con un vidrio que solo cubre una parte de la misma

2026-10-29 • via Nuitee
S
Sólyom • family_with_children • hu
9
2026-10-28 • via Nuitee
S
sansinena • couple • ar
9
Muy buena
Pros:

Todo

Cons:

Nada

2026-10-28 • via Nuitee
E
Edilson • solo_traveller • br
10
2026-10-28 • via Nuitee
M
MARCIS • solo_traveller • lv
9
2026-10-26 • via Nuitee
M
Macias • couple • us
9
2026-10-24 • via Nuitee
A
Ana lucia • solo_traveller • co
10
Excelente.
Pros:

Ubicación, limpieza, desayuno, amabilidad del personal.

Cons:

Todo me gustó.

2026-10-24 • via Nuitee
N
Nicolás • solo_traveller • es
10
2026-10-22 • via Nuitee
L
Luis • extended_group • mx
10
Pros:

Excelente tamaño y el.piso 7 muy bueno

2026-10-22 • via Nuitee
A
Anibal • couple • cl
7
2026-10-21 • via Nuitee
J
Javier • couple • pe
8
2026-10-21 • via Nuitee
T
Teresa • extended_group • es
10
Pros:

Muy bien situado

2026-10-19 • via Nuitee
T
teresa • extended_group • br
9
Pros:

Achei o café da manhã ótimo, o staff muito atencioso, a localização excelente e gostei muto do bar do hotel. Cheguei tarde um dia e precisei fazer uma refeição rápida, o hamburguer estava ótimo.

Cons:

Nada, talvez o deslocamento do elevador ao quarto, um pouco sinuoso. Nada demais. O tamanho do quarto é bom, mas poderia ser um pouco maior. Eu não tinha vista...

2026-10-19 • via Nuitee
T
Theodosis • couple • gr
7
2026-10-18 • via Nuitee