Paid
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Air conditioning
Swimming pool
24-hour front desk
Restaurant
Room service
Heating
Family rooms
See all facilities

Review Highlights

Pros:
Excellent location
Attentive service
Variety in breakfast
Cons:
Cleanliness issues
Small room sizes

Categories

Cleanliness
7.68
Some reviews mention issues with cleanliness in rooms.
Service
9.15
Staff is often described as attentive and friendly.
Location
9.19
Multiple reviews praise the excellent location of the hotel.
Room Quality
8.14
Rooms are noted as comfortable but occasionally small.
Amenities
8.67
Amenities are generally good, but there are occasional issues with the bathroom.
Value for Money
8.13
Mixed feelings about pricing; service should uphold standards.
Food and Beverage
9.18
Food, especially breakfast, receives positive feedback.
Overall Experience
8.65
Overall, guests express a positive experience with minor complaints.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-11 22:44

Property Description

Luxurious Accommodations in Madrid's Salamanca District

Exclusive "The Level" Services
Indulge in the ultimate luxury with private access to The Level Lounge, offering premium drinks and snacks in an elegant setting. Enjoy personalized services like private check-in, buffet breakfast, and superior amenities.

Culinary Delights and Fitness
Start your day with a varied buffet breakfast and savor modern cuisine at the Arado Restaurant. Stay active at the fully-equipped gym or host successful events in our 11 meeting rooms.

Convenient Location and Access
With metro stations nearby and easy access to the city center and major motorways, exploring Madrid is a breeze. Don't miss the chance to experience luxury and convenience at Melia Madrid Serrano.

Important information:

All cots are subject to availability.

Please note, when booking more than 9 rooms, different policies and additional supplements may apply.

Please note that guests must present the credit card used to make the reservation on arrival.

The hotel has air conditioning or heating depending on the season.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Swimming pool: Closed from Wed, Sep 16, 2026 until Thu, Dec 31, 2026
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: MAD

Location

Guest Reviews

8.6
Based on 4081 reviews
Cleanliness: 7.68
Service: 9.15
Location: 9.19
Room Quality: 8.14
Amenities: 8.67
Value for Money: 8.13
Food and Beverage: 9.18
Overall Experience: 8.65
G
Gon • solo_traveller • es
8
2026-09-19 • via Nuitee
C
Carlos • couple • es
10
2026-09-19 • via Nuitee
P
Paola Andrea • couple • es
9
Muy buena
2026-09-19 • via Nuitee
J
Julio • couple • br
3
Não foi bom
Pros:

Nada

Cons:

Atendimento

2026-09-19 • via Nuitee
M
Malak • couple • eg
10
2026-09-19 • via Nuitee
M
MERCEDES • extended_group • ar
10
2026-09-18 • via Nuitee
I
Iddo • couple • gb
6
Pros:

Location

Cons:

Don’t clean room properly
staff rude
Room not as advertised
Cluttered and not spacious

2026-09-18 • via Nuitee
S
Santiago • solo_traveller • co
8
2026-09-17 • via Nuitee
J
Jose Alfonso • solo_traveller • mx
9
2026-09-17 • via Nuitee
M
MERCEDES • solo_traveller • ar
10
En la mejor zona de Madrid, comodidad y excelente servicio
Pros:

La ubicación, el desayuno, las habitaciones renovadas y cómodas

Cons:

Los ascensores suelen tardar al estar lleno el hotel

2026-09-16 • via Nuitee
A
andres • family_with_children • us
8
2026-09-16 • via Nuitee
J
Jose Antonio • solo_traveller • es
10
2026-09-16 • via Nuitee
I
Ishita • couple • ae
10
2026-09-15 • via Nuitee
D
Denise • couple • pt
10
2026-09-15 • via Nuitee
L
LAURA • family_with_children • es
9
2026-09-15 • via Nuitee
H
Hala • couple • lb
7
2026-09-14 • via Nuitee
H
Hicks • solo_traveller • us
10
2026-09-14 • via Nuitee
M
Michele • solo_traveller • gb
10
2026-09-13 • via Nuitee
A
AleFigueroa • solo_traveller • mx
9
2026-09-13 • via Nuitee
M
mildred • solo_traveller • ve
10
2026-09-13 • via Nuitee