Best Western Hartford Hotel and Suites

Hotels
•
Best Western
8 (969 reviews)
185 Brainard Road , Hartford , us
+1 860-525-1000

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Free
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
See all facilities

Review Highlights

Pros:
Friendly and knowledgeable staff
Clean rooms
Good location
Cons:
Bugs in room
Bad smell in lobby
Inconsistencies in amenities

Categories

Cleanliness
6.96
Several mentions of bugs and unclean conditions in rooms.
Service
8.93
Overall positive experiences highlighted with friendly and knowledgeable staff.
Location
8.47
Convenient location mentioned in multiple reviews, despite some mentions of distance from airport.
Room Quality
7.92
Mixed reviews on room comfort, with some stating it was comfortable while others noted issues with the mattress.
Amenities
8.95
Good amenities such as in-room coffee and cleanliness were highlighted.
Value for Money
7.91
Fair pricing was mentioned positively alongside the size of rooms.
Food and Beverage
6.96
Breakfast quality received mixed reviews, some found it lacking.
Overall Experience
7.93
General satisfaction was noted, despite a few specific complaints.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 15:31

Property Description

Convenient Location
Located near Hartford attractions and major freeways, the hotel offers easy access to the city's highlights and beyond.

Comfortable Accommodations
Each guest room is equipped with essential amenities like a microwave, refrigerator, and cable TV, ensuring a cozy stay for all visitors.

Leisure and Wellness Options
Guests can kickstart their day with a complimentary breakfast or a workout at the fitness center. The seasonal outdoor pool provides a refreshing escape during warmer months.

Book now to experience the perfect blend of convenience, comfort, and leisure at the Best Western Hartford Hotel and Suites.

Important information:

Please note that the outdoor pool is open from the last week of May through the first Monday in September every year. This may vary based on weather. For specific open and close dates, please contact the property.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: BDL

Location

Property Accessibility

Total Disability Score: 50.57
Public Area
  • Ramp: No
  • Entrance Leveled: Yes
  • Pet Friendly: No
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: Yes
  • Restaurant Wheelchair Accessible: Yes
Elevator
  • Elevator Audio Signals: Yes
  • Elevator Braille Numbers: Yes
  • Elevator Contrasting Buttons: Yes
  • Elevator Visual Signs: Yes
Show all accessibility features

Guest Reviews

8
Based on 969 reviews
Cleanliness: 6.96
Service: 8.93
Location: 8.47
Room Quality: 7.92
Amenities: 8.95
Value for Money: 7.91
Food and Beverage: 6.96
Overall Experience: 7.93
D
Dawn • couple • us
7
Ok for what we paid for and the three nights
Pros:

Price

Cons:

Woman doing the breakfast was not pleasant. Asked for something and she said there was no more with a clear visible box in site. Mold in room very dark not pleasant. Smell of rooms was not great either.. laundry staff not pleasant when asking for towels they would star at you tried to give an even exchange and could not even get it back in return. One woman walked into room with no communication to hand two towels to four people. No face cloths. Front hotel staff the two men amazing went above and beyond.

2026-08-29 • via Nuitee
L
Lesley • family_with_children • nl
7
Aardig hotel voor een overnachting
Pros:

Het was een ruime schone kamer

Cons:

Ontbijt is niet heel goed en het hotel ligt naast het vliegveld

2026-08-26 • via Nuitee
F
Farabi • couple • tr
8
2026-08-22 • via Nuitee
J
JoAnna • solo_traveller • us
8
Overall, it was a good hotel for the price we paid. I would stay here again.
Pros:

Our room was clean. The breakfast was good - typical hotel breakfast, with eggs, sausage, bagels, etc. staff was very friendly and helpful.

Cons:

N/A

2026-08-18 • via Nuitee
J
Juan • couple • us
7
An average stay that could be improved with friendlier customer service
Pros:

The hotel was fine overall. The room was comfortable and everything was generally okay.

Cons:

The staff at the front desk were not very friendly or welcoming. I think the hotel should focus more on customer service and have staff who are warmer and more courteous with guests.

2026-08-17 • via Nuitee
H
Hector • couple • us
10
2026-08-17 • via Nuitee
S
Sarah • couple • us
2
The only good thing about the hotel was how comfortable the mattress was.
Pros:

Location to highway

Cons:

The room smelled, the bathroom was dirty, the staff was unfriendly.

2026-08-16 • via Nuitee
M
Mariangela • solo_traveller • de
7
Ok for a couple of nights
Pros:

Price and breakfast

Cons:

Bathroom: No fan, worn-out
Carpet: Dirty and felt always humid
Pictures in Booking.com seemed far better than what we found

2026-08-16 • via Nuitee
S
Steven • solo_traveller • us
8
Pros:

Comfortable and affordable

Cons:

Toilet wasn't flushing properly, need more water pressure in toilet.

2026-08-15 • via Nuitee
C
Casey • family_with_children • us
7
2026-08-11 • via Nuitee
C
Clara • couple • us
7
2026-08-10 • via Nuitee
E
Elsenboss-Smith • solo_traveller • us
7
It was upsetting to see a dead body being removed
Pros:

Everything was ok.

Cons:

Still haven't received $100 Deposit refund. I was alone and left the room immaculate. Please expedite this refund.
I really need the return of the Deposit

2026-08-10 • via Nuitee
J
Jose • solo_traveller • us
7
Stay over to attend a party near
Pros:

Was close to everything

Cons:

Only thing will recommend is the ac unit in my room wasn’t strong enough to cool off the room

2026-08-10 • via Nuitee
M
Mariely • solo_traveller • us
8
2026-08-09 • via Nuitee
S
Sonya • solo_traveller • us
4
2026-08-07 • via Nuitee
J
Jerrad • couple • us
2
Would never stay there again. Feel bad for some of the staff, they were good people.
Pros:

Close to location of event

Cons:

Ghetto people staying there. Trash all over parking lot. Had a fight breakout in the middle of the night between a black couple screaming and yelling. In the morning another black couple had a fight in the lobby. Ghetto trash.

2026-08-06 • via Nuitee
E
Elvin • couple • us
7
2026-08-06 • via Nuitee
S
Susan • family_with_children • us
7
I appreciated the patience of staff putting up with young children very excited to be with cousins,
Pros:

I have some food allergies, and therefore usually need to bring my own food items when I stay in a hotel. That did not turn out well.

Cons:

Because I need to bring my own food items due to food allergies, I depend upon the refrigerator in my room. Therefore, I was very disappointed when my second day, I opened my refrigerator to find everything frozen solid, and some of my food items are not easily replaced. I reported this when it was discovered, and was told that any reimbursement was up to the management. I checked out yesterday, and wait to hear back from the management.

2026-08-04 • via Nuitee
G
Gertrudes • solo_traveller • us
7
Pros:

Beds were comfortable. Breakfast was good.

Cons:

The location.

2026-08-04 • via Nuitee
L
Laszlo • couple • hu
9
Szuper ár-érték arány
Pros:

Modern és tiszta berendezés a szobában, kulturált környezet a folyosón és a reggelizőtérben. Kényelmes ágy, és egy közepes reggeli az árban.

Cons:

Az épület környéke, bezárt raktárak és egy marihuánabolt

2026-08-03 • via Nuitee