James Cook Hotel Grand Chancellor

Hotels
8.4 (9681 reviews)
147 The Terrace , Wellington , NZ
+64 4 499 9500

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Paid
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
24-hour front desk
Restaurant
Room service
Heating
See all facilities

Review Highlights

Pros:
Great location
Excellent service
Good breakfast
Cons:
Cleanliness issues
Basic room quality
High parking costs

Categories

Cleanliness
7.86
Several mentions of cleanliness issues, including hair left in the room.
Service
9.33
Excellent service staff and prompt assistance.
Location
9.37
Great location, easy access to city.
Room Quality
7.32
Basic room quality with some dissatisfaction regarding views and comfort.
Amenities
8.35
Some amenities were good, but limited restaurant options mentioned.
Value for Money
7.31
Concerns raised about the high cost relative to the room quality.
Food and Beverage
8.86
Good breakfast with positive remarks but limited food options noted.
Overall Experience
8.83
Overall average experience with certain aspects standing out positively.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 09:53

Property Description

Luxurious Accommodation
James Cook Hotel offers fully refurbished Executive King or Twin Rooms, providing a comfortable stay with modern amenities such as air conditioning, free WiFi, and stunning city or harbour views.

Convenient Location
Situated in the heart of Wellington, guests can easily explore popular attractions like Cuba Street and Courtenay Place within a short walk. Direct elevator access to Lambton Quay makes shopping and sightseeing a breeze.

Dining with a View
Indulge in delicious buffet or à la carte dining at the 17th-floor Whitby’s Restaurant and Bar while enjoying panoramic harbour views. For a more casual experience, Sojourn Café offers a contemporary menu with live piano music to elevate your dining experience.

Experience luxury and convenience at James Cook Hotel - book now for an unforgettable stay!

Important information:

Please note that there is a 1.64% charge when you pay with a Visa, Mastercard or JCB credit card or prepayment with debit card.
Please note that there is a 3.35% charge when you pay with an American Express credit card or prepayment with debit card.

Please note that James Cook Hotel Grand Chancellor requires a credit card imprint or a NZD $100 per night cash/credit card deposit upon check in to cover any incidental charges. If using a debit card or cash, the total cost of the reservation is payable upon check in, plus the bond.

Please note that nonrefundable reservations will be charged at the time of booking.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: WLG

Location

Guest Reviews

8.4
Based on 9681 reviews
Cleanliness: 7.86
Service: 9.33
Location: 9.37
Room Quality: 7.32
Amenities: 8.35
Value for Money: 7.31
Food and Beverage: 8.86
Overall Experience: 8.83
R
Ron and Linda • solo_traveller • nz
8
A friendly, comfortable hotel for our fab few days in Wellington
Pros:

Great location, comfortable bed and good shower, friendly and helpful staff

Cons:

The bathroom needed an extractor fan

2026-09-19 • via Nuitee
J
Julia • couple • nz
6
Despite great location wouldn’t stay again
Pros:

Location is excellent, easy access to Lambton Quay.

Cons:

Inward facing room. Had to keep curtains pulled as you look directly into room opposite. Can’t see outside from room. Outdated bathroom, small shower over bath. Aircon is sooo loud had to tirn off to sleep :(

2026-09-19 • via Nuitee
H
Hannah • couple • nz
8
Convenient location with everything we needed
Pros:

Great location, comfortable room

Cons:

Quite expensive for what it is

2026-09-19 • via Nuitee
J
Jean • solo_traveller • nz
9
2026-09-19 • via Nuitee
J
Jenny • couple • nz
10
Very nice room
Pros:

Central city

Cons:

N:a

2026-09-19 • via Nuitee
H
Holly • family_with_children • nz
10
Pros:

Location great next to chemist and supermarket close walk to wharf

2026-09-19 • via Nuitee
S
Susan • extended_group • nz
8
2026-09-19 • via Nuitee
M
Marg • solo_traveller • nz
6
Pros:

Location and the beds

Cons:

The checkin experience was slow and not a great welcome to the property.
The bathroom needs a refurbishment, very old shower and toilet cistern not functioning as it should.
Very noisy side of the building not helped by a window that didn't seal properly. Windows also needed a clean.

2026-09-18 • via Nuitee
A
Ashley • couple • nz
10
Wonderful hotel
Pros:

Such a beautiful hotel, and customer service team is so friendly. It’s very convenient that you can take the lift straight into the city.

Cons:

The parking can be a little tricky but for most part it’s manageable. There was a bit of mould in the bathroom, the silicon most probably needs to be changed in that corner of the shower.

2026-09-18 • via Nuitee
O
Olivia • couple • nz
10
Cons:

Very noisy children next door running up and down the corridor at night and early in the morning

2026-09-18 • via Nuitee
V
vagabonder • solo_traveller • au
10
2026-09-17 • via Nuitee
D
Deborah • family_with_children • nz
7
2026-09-17 • via Nuitee
C
Cheree • extended_group • nz
7
Overall the hotel facilities were good
2026-09-16 • via Nuitee
C
Char • couple • nz
10
2026-09-16 • via Nuitee
D
Dunn • solo_traveller • nz
10
2026-09-16 • via Nuitee
C
Cherie • solo_traveller • nz
8
2026-09-16 • via Nuitee
F
Frank • solo_traveller • au
9
Pros:

Excellent location

Cons:

No bedside on one side of the beds

2026-09-16 • via Nuitee
S
Sandi • solo_traveller • nz
10
Pros:

Loved the upgrade room was lovely

2026-09-15 • via Nuitee
C
Cheryl • solo_traveller • au
10
2026-09-15 • via Nuitee
R
Robert • solo_traveller • nz
6
Pros:

The location.
Breakfast very good.
The staff acted very professionally when one of our group left a telephone in the dining room. Thank you

Cons:

The lifts were a little confusing. Our bathroom set up was odd and very dated.
I had to rehang part of the curtains.

2026-09-15 • via Nuitee