James Cook Hotel Grand Chancellor

Hotels
8.4 (9618 reviews)
147 The Terrace , Wellington , nz
+64 4 499 9500

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Paid
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
24-hour front desk
Restaurant
Room service
Heating
See all facilities

Review Highlights

Pros:
Great location
Excellent service
Good breakfast
Cons:
Cleanliness issues
Basic room quality
High parking costs

Categories

Cleanliness
7.86
Several mentions of cleanliness issues, including hair left in the room.
Service
9.33
Excellent service staff and prompt assistance.
Location
9.37
Great location, easy access to city.
Room Quality
7.32
Basic room quality with some dissatisfaction regarding views and comfort.
Amenities
8.35
Some amenities were good, but limited restaurant options mentioned.
Value for Money
7.31
Concerns raised about the high cost relative to the room quality.
Food and Beverage
8.86
Good breakfast with positive remarks but limited food options noted.
Overall Experience
8.83
Overall average experience with certain aspects standing out positively.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 09:53

Property Description

Luxurious Accommodation
James Cook Hotel offers fully refurbished Executive King or Twin Rooms, providing a comfortable stay with modern amenities such as air conditioning, free WiFi, and stunning city or harbour views.

Convenient Location
Situated in the heart of Wellington, guests can easily explore popular attractions like Cuba Street and Courtenay Place within a short walk. Direct elevator access to Lambton Quay makes shopping and sightseeing a breeze.

Dining with a View
Indulge in delicious buffet or à la carte dining at the 17th-floor Whitby’s Restaurant and Bar while enjoying panoramic harbour views. For a more casual experience, Sojourn Café offers a contemporary menu with live piano music to elevate your dining experience.

Experience luxury and convenience at James Cook Hotel - book now for an unforgettable stay!

Important information:

Please note that there is a 1.64% charge when you pay with a Visa, Mastercard or JCB credit card or prepayment with debit card.
Please note that there is a 3.35% charge when you pay with an American Express credit card or prepayment with debit card.

Please note that James Cook Hotel Grand Chancellor requires a credit card imprint or a NZD $100 per night cash/credit card deposit upon check in to cover any incidental charges. If using a debit card or cash, the total cost of the reservation is payable upon check in, plus the bond.

Please note that nonrefundable reservations will be charged at the time of booking.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: WLG

Location

Guest Reviews

8.4
Based on 9618 reviews
Cleanliness: 7.86
Service: 9.33
Location: 9.37
Room Quality: 7.32
Amenities: 8.35
Value for Money: 7.31
Food and Beverage: 8.86
Overall Experience: 8.83
S
Shiyi • family_with_children • nz
8
2026-08-22 • via Nuitee
R
Rebekah • couple • nz
10
Pros:

Everything

Cons:

Nothing

2026-08-21 • via Nuitee
N
neil • family_with_children • nz
9
it was Awsome
Pros:

location and service friendly staff awsome samoan cleaner lady.

Cons:

nothing

2026-08-21 • via Nuitee
J
John • solo_traveller • nz
9
2026-08-21 • via Nuitee
R
Rebecca • couple • nz
8
2026-08-21 • via Nuitee
J
Jeanette • solo_traveller • nz
9
Great location!
Pros:

Handy having a carpark right next door and lift access to Lambton Quay. Easy access to get on the motorway and travel north or south. The room service was excellent.

Cons:

Quite a slow wait for dinner at the restaurant but the meal was delicious.

2026-08-20 • via Nuitee
J
Joyce • family_with_children • nz
7
Lovely, close to town, service was outstanding.
Pros:

Close to town. Own entry elevator to Quay Street

Cons:

Bathroom - Smelt like urine.

2026-08-20 • via Nuitee
R
Rachel • solo_traveller • nz
9
2026-08-20 • via Nuitee
D
dye • solo_traveller • nz
7
2026-08-20 • via Nuitee
J
John • couple • nz
8
Central. Comfortable
Pros:

Central and comfortable

Cons:

No decent coffee in the rooms

2026-08-20 • via Nuitee
D
Dannella • solo_traveller • nz
9
2026-08-19 • via Nuitee
P
Paul • couple • nz
7
Good location, above average room size and comfortable beds, clean and good value
Pros:

Location and size of rooms

Cons:

The wait time to use lift down to Lambton Quay

2026-08-19 • via Nuitee
P
Prince • solo_traveller • nz
6
Cons:

Old room had to pay parking not mentioned in listing dirty bathroom 40 dollar for 3 bottles of water

2026-08-19 • via Nuitee
L
Leah • family_with_children • nz
9
We really enjoyed our stay. Would stay again.
Pros:

Was close to the Main Street of Wellington

Cons:

The restaurant was outdated and expensive

2026-08-19 • via Nuitee
C
Cath • couple • au
10
2026-08-18 • via Nuitee
L
Louisa • couple • nz
8
2026-08-17 • via Nuitee
B
Brenda • family_with_children • nz
8
Great location. Room was comfortable, restaurant had great food
Pros:

N/A

Cons:

Had some trouble using key access to room

2026-08-17 • via Nuitee
J
Janice • solo_traveller • nz
8
2026-08-17 • via Nuitee
J
Jude • extended_group • nz
10
2026-08-17 • via Nuitee
I
Inoka • couple • au
3
Terrible experience. Would not be planning another stay at this hotel. Very poor facilities and service in comparison to
Pros:

Not sure

Cons:

1. There was no water in the rooms. Was told by reception, hotel doesn’t provide water and expect people to drink water from the bathroom tap. Ordered water from kitchen by reception but water did not arrive at all. After waiting hours, I had to order food from kitchen and order water at the same time and water finally arrived with the room service ordered food hours after first requesting water from reception shortly after arrival.
2. Was not informed carpark was closed after certain time and had to walk down multiple floors, wearing high heels, injury and after having attended a parent’s funeral. TERRIBLE experience and terrible communication at check in.

2026-08-17 • via Nuitee