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Facilities
Property facilities
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WiFi available
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Free WiFi
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Parking
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Non-smoking rooms
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Air conditioning
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Fitness center
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24-hour front desk
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Restaurant
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Room service
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Heating
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Family rooms
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Lift / Elevator
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Laundry
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Luggage storage
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Safety deposit box
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Bar
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Fax/photocopying
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Tour desk
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Facilities for disabled guests
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Ironing service
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Meeting/banquet facilities
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Dry cleaning
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Babysitting/child services
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Non-smoking throughout
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Daily housekeeping
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Designated smoking area
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Accessible parking
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Parking garage
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Concierge service
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Special diet menus - on request
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Wheelchair accessible
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Kid meals
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Coffee Shop on site
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Staff adhere to local safety protocols
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Laundry washed per local authority guidelines
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Guest rooms disinfected between stays
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Cleaning standards that are effective against Coronavirus
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Physical distancing rules followed
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Hand sanitizer in guest room and key areas
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Cashless payment available
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Fire extinguishers
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First aid kit available
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Sanitized tableware & silverware
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Invoice provided
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Guests can opt-out any cleaning services during stay
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Smoke alarms
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Food delivered to guest room
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CCTV in common areas
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24-hour security
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Key card access
Review Highlights
Categories
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Property Description
Luxurious Accommodation
James Cook Hotel offers fully refurbished Executive King or Twin Rooms, providing a comfortable stay with modern amenities such as air conditioning, free WiFi, and stunning city or harbour views.
Convenient Location
Situated in the heart of Wellington, guests can easily explore popular attractions like Cuba Street and Courtenay Place within a short walk. Direct elevator access to Lambton Quay makes shopping and sightseeing a breeze.
Dining with a View
Indulge in delicious buffet or à la carte dining at the 17th-floor Whitby’s Restaurant and Bar while enjoying panoramic harbour views. For a more casual experience, Sojourn Café offers a contemporary menu with live piano music to elevate your dining experience.
Experience luxury and convenience at James Cook Hotel - book now for an unforgettable stay!
Please note that there is a 1.64% charge when you pay with a Visa, Mastercard or JCB credit card or prepayment with debit card.
Please note that there is a 3.35% charge when you pay with an American Express credit card or prepayment with debit card.
Please note that James Cook Hotel Grand Chancellor requires a credit card imprint or a NZD $100 per night cash/credit card deposit upon check in to cover any incidental charges. If using a debit card or cash, the total cost of the reservation is payable upon check in, plus the bond.
Please note that nonrefundable reservations will be charged at the time of booking.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.
Property Policies
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Groups
When booking more than 4 rooms, different policies and additional supplements may apply.
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Internet
WiFi is available in all areas and is free of charge.
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Pets
Pets are not allowed.
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Children and extra bed policy
Children of any age are allowed.
Children up to and including 2 years old stay for free when using an available cot.
People no matter the age stay for NZD 50 per person per night when using an available extra bed.
Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay. -
Parking
Public parking is possible on site (reservation is not needed) and costs NZD 30 per day.
Location
Guest Reviews
Good location. Very friendly staff
Rooms are very out dated and mine wasn’t clean, dirt in the bathroom and crumbs inside the bed sheets
늦게 도착했는데, 정말 친절하게 안내를 해줬고, 아침에도 나와서 캠퍼밴을 출차하는데 많은 도움을 줬습니다. 조식제공도 좋았고, 직원의 친절은 최고 였습니다. 작은 체구의 동양 젊은 친구 였습니다. 이름은 모르겠으나 감사합니다.
The room was okay. It was quiet for a downtown Wellington Hotel.
Location is superb.
The facilities were either never opened, or not staffed.
Lobby bathrooms are locked and in desperate need of fixing. Organising parking for our stay was a bit of a hassle. However previously it was seamless.
Reception excellent but busy.
Great size room.
Not enough staff on at reception, they were pushed hard by a large group of people, I and others had a long wait to be dealt with.
Room1404 toilet was not cleaned properly
Staff is very helpful .
All good,
It started with the reception staff and there professional and helpful manor along with the upmost friendliness
Secondly the restaurant staff could not be faulted there friendliness when we arrived for breakfast the quality and selection of food available
Thirdly the ability of the chef could not be faulted and not enough could be said about the quality of his work
Our stay was not long enough
Great beds and pillows
Car park was INSANELY small. We didn’t have a big car and we had to manover into it very carefully and passengers had to get out first. Very frustrating especially after a big day of driving. Lifts are pretty confusing too. Seen alot of new guest walking around to all the lifts trying to figure out which set they needed to access their room. The front staff gift you a run down but honestly they talk so quickly that I didn’t get even half of what she was saying
As always the check in and out were seamless.
The location for us is ideal for proximity to family and ease of parking.
Friendly helpful staff
Nothing
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