The Westin Philadelphia

Hotels
•
Marriott Hotels & Resorts
8.4 (331 reviews)
99 South 17 Street , Philadelphia , US
+1 215-563-1600

listing image 1
Show all photos
Paid
Children allowed

Facilities

WiFi available
Parking
Non-smoking rooms
Air conditioning
Fitness center
24-hour front desk
Restaurant
Room service
Business center
Pets allowed
See all facilities

Review Highlights

Pros:
Fantastic downtown location
Comfortable beds / nice rooms
Friendly and helpful staff (many mentions)
Good gym / fitness facilities
Quiet and convenient for events and transit
Cons:
Cleanliness issues (bedding, carpets, possible insufficient deep cleaning)
Inconsistent or rude front desk service for some guests
Aging property feels tired; bathrooms and carpets may need renovation
Billing errors and slow resolution (valet charge example)
Breakfast / F&B seen as not worth the extra cost

Categories

Cleanliness
6.8
Multiple reviews note bedding issues (down clumping), old carpets with hair, and rooms not being deep-cleaned; one guest reported a rash and an early checkout over cleanliness concerns.
Service
8.6
Mixed but generally strong: several guests praised staff as incredible, friendly and helpful, though others reported rude or unresponsive front desk interactions and inconsistent service depending on staff member.
Location
9.8
Consistently praised as a fantastic downtown location, very walkable to restaurants, shops and Market Street; frequent reason guests choose the property.
Room Quality
8.3
Rooms and decor are frequently described as nice and comfortable (beds often called comfy), but some guests note aging bathrooms, carpets and overly soft mattresses that suggest the property is becoming tired.
Amenities
9.2
Gym and high-quality fitness facilities were highlighted, plus a coffee corner; amenities are viewed positively overall.
Value for Money
7.2
Concerns raised about billing errors (erroneous valet charges) and breakfast not being worth the supplement; slow or messy resolution of billing issues lowered perceived value.
Food and Beverage
7.5
Breakfast was specifically criticized as not worth adding and there were issues with who was included; limited praise for F&B in reviews.
Overall Experience
9.8
Many repeat guests and numerous positive mentions of location, friendly staff and comfortable stays create a strong overall experience despite cleanliness and aging-property concerns.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:46

Property Description

Luxurious Accommodations
Experience the blend of comfort and style in our newly renovated guest rooms featuring contemporary design and luxurious bedding.

Premium Amenities
Enjoy access to our fully equipped fitness center and indulge in delicious American cuisine at Lea Restaurant, all while taking in stunning city skyline views from select rooms.

Central Location
Located in the heart of downtown Philadelphia, our hotel provides easy access to iconic landmarks, museums, theaters, and shopping, making it the perfect base for your city exploration.

Book now for an unforgettable stay at the Westin Philadelphia and immerse yourself in the best of this historic city.

Important information:

Dogs up to 25 lbs are allowed.

Upon check-in photo identification and credit card are required. All special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
In the event of an early departure, the property will charge you the full amount for your stay.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: PHL

Location

Guest Reviews

8.4
Based on 331 reviews
Cleanliness: 6.8
Service: 8.6
Location: 9.8
Room Quality: 8.3
Amenities: 9.2
Value for Money: 7.2
Food and Beverage: 7.5
Overall Experience: 9.8
R
Rachael • couple • us
10
Staff was incredible. Catered to your every need efficiently and effectively.
Pros:

Accommodations were lovely.

Cons:

N/A

2026-10-29 • via Nuitee
S
steven • couple • us
7
Decent
Pros:

The bed was comfortable. The room was nice size.

Cons:

Difficulty connecting to the Wi-Fi. Unresolved by Property staff.

2026-10-26 • via Nuitee
C
Carla • couple • au
7
Great location in downtown area
Pros:

Fantastic location in downtown

Cons:

Bed is way too soft, property needs an upgrade.

2026-10-23 • via Nuitee
A
Autumn • solo_traveller • us
8
2026-10-15 • via Nuitee
J
Jinyi • couple • kr
6
Pros:

위치가 좋음

Cons:

1.헤븐리 침구라고 하는데, 다운이 다 뭉쳐 있어서 촉감이 좋지 않음.
2.오래된 카펫에 머리카락 등이 남아 청소가 제대로 되지 않은 느낌
3. 직원에 따른 친절도 차이가 너무 심함. 전화를 했을 때 거의 대부분 “잘 안들린다” “너가 뭐라고 하는지 모르겠다“며 전화를 끊어버림. 고객의 얘기를 들을 의지가 있는지 의심스러웠음. 하지만, 어느 남자 직원분은 매사 친절하게 응대해 줌. 개인적 편차가 크고, 반 이상이 불친절함.

2026-10-07 • via Nuitee
S
Shannon • couple • us
10
2026-09-14 • via Nuitee
B
B • solo_traveller • us
8
2026-09-12 • via Nuitee
C
Carlos • solo_traveller • us
7
2026-09-07 • via Nuitee
B
BARRY • solo_traveller • us
10
Pros:

Quiet clean great location to resturants and subway. Our go to place to stay over for concerts and Eagles games

2026-09-07 • via Nuitee
E
Ehud • solo_traveller • il
8
2026-09-05 • via Nuitee
M
Marija • couple • hr
2
2026-08-28 • via Nuitee
T
tanagogo1 • Business • Marlow, Buckinghamshire, England
6
Getting tired now - yawn
Pros:

I’ve been coming to the Westin for over five years now. This remains an excellent hotel if being close to Market Street is important, but tbh it has become increasingly tired over the years. It’s time for a renovation to update the bathrooms, carpet and the general feel of the place.

2026-08-27 • via Tripadvisor
A
Angela • couple • bm
9
2026-08-25 • via Nuitee
J
Joshua • couple • us
9
Pros:

The decor was great. Nice rooms. Great environment. My wife and I went to the Shane Gillis show and then spent the next day shopping. The hotel location is great. Very walkable to lots of restaurants and shops.

2026-08-14 • via Nuitee
M
Margot • couple • us
8
2026-08-09 • via Nuitee
M
MATTHIEU • family_with_children • fr
9
2026-07-17 • via Nuitee
S
SHMUEL • family_with_children • il
9
מלון טוב. במיקום טוב. לא הייתי מזמין שוב.
Pros:

מיקום מנצח. חדר כושר ברמה גבוה. נקי מיטות נוחות מאוד. פינת קפה עד 10 בבוקר.

Cons:

להיכנס למלון צריך לעלות עם מעלית ללובי. ארוחת בוקר מיותרת לא שווה להוסיף. הרבה טעויות. הוזמן בבוקינג כולל ספה נפתחת אחרי התעקשות החליפו חדר לספה נפתחת. הוזמן בבוקינג כולל ארוחת בוקר אחרי התערבות של בוקינג נתנו לנו רק לזוג ארוחת בוקר הילד לא נכלל בארוחת בוקר -ממש מאכזבים. גם החדר לא היה מוכן בזמן רק
אחרי 15:00 נאלצנו לחכות צוות קבלה לא מאיר פנים. לא בבקרים ולא בשלב קבלה והחזרת חדרים.

2026-07-08 • via Nuitee
M
Mike • family_with_children • us
10
2026-06-29 • via Nuitee
R
Roshan • couple • us
3
I just wished we had a better thoroughly cleaned room and sheets
Pros:

The staff was friendly, helpful and welcoming

Cons:

The rooms need to be cleaned better. My 9 month old developed an extremely bad rash and we decided to check out early. Not sure if the rooms were deep cleaned enough.

2026-06-23 • via Nuitee
K
Kathryn • couple • us
10
2026-06-15 • via Nuitee