Embassy Suites Syracuse

Hotels
•
Embassy Suites Hotels
7.8 (433 reviews)
6646 Old Collamer Road , East Syracuse , US
+1 315-446-3200

listing image 1
Show all photos
Free
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
24-hour front desk
Restaurant
Business center
See all facilities

Review Highlights

Pros:
Friendly, helpful staff
Strong breakfast/omelettes
Spacious rooms with separate living areas
Convenient location near interstate/campus
Comfortable beds; fridge & microwave available
Unique design and bar
Cons:
Pool closed/under construction
Multiple maintenance issues (broken doors, shower, vents, low toilet, AC problems)
Cleaning problems (blood stains, items left by previous guests, inconsistent housekeeping)
Traffic/construction noise
Some worn room furnishings (pillows, carpets)
Occasional shortages of towels/toilet paper

Categories

Cleanliness
6.6
Mixed. Several guests reported cleaning lapses (blood stains, beer cans left by previous guests, floors and bathrooms not vacuumed, toilet overflows), though other guests described rooms as very clean.
Service
8.8
Strongly positive. Staff repeatedly described as friendly, polite and helpful; breakfast/omelette chef praised; staff offered free cancellation when the pool was closed.
Location
8.4
Positive. Multiple mentions of a convenient location near the interstate and campus, though some guests experienced traffic noise.
Room Quality
7
Mixed. Rooms are spacious with separated living areas and comfortable beds, but multiple maintenance issues reported (broken door, shower/handle problems, low toilet, loose vents, worn pillows, AC failure).
Amenities
7.2
Mixed to slightly negative. Good on breakfast and bar/unique design, but the pool was closed/under construction for many guests which reduced amenity value.
Value for Money
7.8
Generally positive. Several guests called it great value and comfortable, though some felt compensation should have been offered for significant problems.
Food and Beverage
8.2
Positive for breakfast (omelettes frequently praised); mixed for dinner/other items with some complaints about dinner quality and specific items.
Overall Experience
8.4
Generally positive overall — many guests enjoyed the staff, large rooms and breakfast — but experience was impacted for some by construction, pool closure, maintenance and cleanliness issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:05

Property Description

Convenient Location and Amenities
Located just 15 minutes from downtown Syracuse and Syracuse University, Embassy Suites Syracuse offers the perfect blend of convenience and comfort. Each suite boasts a fully equipped kitchen, ideal for both short and extended stays.

On-Site Dining and Leisure Facilities
Indulge in a delicious grab-and-go breakfast or savor American cuisine at The Eterie. Unwind in the indoor pool with a spa bath or stay active at the gym. Guests can also enjoy a complimentary evening reception on select weekdays.

Business and Convenience
With free WiFi, a business center, and spacious work desks in every suite, Embassy Suites Syracuse caters to both leisure and business travelers. Laundry facilities, a convenience store, and free access to the gym ensure a stress-free stay.

Book your stay at Embassy Suites Syracuse now for a seamless and enjoyable experience!

Important information:

The manager's reception is on Mondays through Thursdays.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: SYR

Location

Property Accessibility

Total Disability Score: 50
Public Area
  • Ramp: No
  • Entrance Leveled: No
  • Pet Friendly: No
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: No
  • Restaurant Wheelchair Accessible: No
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
Show all accessibility features

Guest Reviews

7.8
Based on 433 reviews
Cleanliness: 6.6
Service: 8.8
Location: 8.4
Room Quality: 7
Amenities: 7.2
Value for Money: 7.8
Food and Beverage: 8.2
Overall Experience: 8.4
T
Tamaki • family_with_children • us
10
My favorite hotel brand in Syracuse - but be careful where you book, there are two locations!
Pros:

The hotel setup is beautiful, clean room with nice amenities. Staff was kind and the extras such as complimentary drinks and breakfast (breakfast is great btw) really make this a good deal.

Cons:

Pool is now closed at this location.

2026-11-03 • via Nuitee
N
Nichole • couple • us
4
Staff friendly room should have been checked in advance for it not working
Pros:

The room was separated which I liked

Cons:

We had to switch rooms due to the toilet not working and the damage to the wall and the bathroom and I feel like I should have been offered a free night stay or a discount

2026-10-20 • via Nuitee
E
Elizabeth • family_with_children • us
9
Great value
Pros:

Clean. Great value. Comfortable room.

Cons:

A bit further from campus but an easy drive.

2026-10-19 • via Nuitee
D
Deborah • couple • us
6
2026-10-19 • via Nuitee
S
Sheri • family_with_children • us
10
2026-10-17 • via Nuitee
C
Chris • family_with_children • ca
9
Aside from the construction noise and lack of pool, everything else was excellent.
Pros:

Very unique design, great staff and the bar in the middle was awesome!!!

Cons:

After we checked in, there was loud construction and work going on beside our room for about 4 hours. The pool was also completely under construction.

2026-10-11 • via Nuitee
K
Ken • solo_traveller • us
9
Nicehotel in a convenient location
Pros:

Convenient location. Large room, helpful staff. Great breakfast.

Cons:

Traffic noise

2026-10-08 • via Nuitee
F
Fuszara • family_with_children • us
10
loved it
Pros:

excellent omlette chef; very courteous staff

Cons:

toilet was very low

2026-09-14 • via Nuitee
B
Bernadette • solo_traveller • us
9
Pros:

The size of the rooms..the comfortableness for visiting with other family from other rooms

Cons:

One room the door was broken and didnt close right so was given another room that had a toilet ovetflow after one normal flush..all the other rooms we had were fine

2026-09-14 • via Nuitee
T
Tejas • family_with_children • us
10
2026-09-13 • via Nuitee
A
Anne • solo_traveller • us
8
2026-09-09 • via Nuitee
D
Danny • couple • us
1
2026-09-08 • via Nuitee
C
CH • solo_traveller • us
9
Pros:

I like the bedroom and living room areas of the room. The building and elevators were gorgeous inside

Cons:

The shower needed to be fixed water coming from the turn handle to turn the shower on. The street lamp outside despite there being blinds.

2026-09-05 • via Nuitee
R
Rebecca • family_with_children • us
5
Pros:

The staff was very friendly. The room was clean and beds were nice. The breakfast was good.

Cons:

The pool is closed since January 2026. They offered to let me cancel my reservation for free though to try another Embassy Suites in Syracuse. The food for dinner was not very good.

2026-08-31 • via Nuitee
J
Julie • family_with_children • us
9
Satisfied
Pros:

Warm and cozy
Staff members are polite and helpful.

Cons:

The floors and the bathroom could have been cleaned and vacuumed better.
We did not have enough towels and toilet paper, we had to ask at the front desk.

2026-08-24 • via Nuitee
J
Jamie • extended_group • us
10
Pros:

Very clean very quiet very nice

2026-08-18 • via Nuitee
S
staceyc16 • Family
6
Good location but hotel is looking a little tired
Pros:

The hotel is in a great location just off the interstate. Check in was smooth and the front desk staff were very friendly and helpful. Hotel and room were clean, however the hotel is starting to look tired and could use a refresh. The return air vent in our room was only screwed in with one screw and the second screw was hanging by a thread. The bathroom lights around the mirror were starting to fall off at the bottom of the mirror. Some minor stains on the carpet. Bed was comfy but the pillows weren't in the best of shape and could be replaced. Over all we would stay here again if we were in the area as the hotel was clean and offered a very nice breakfast.

2026-08-16 • via Tripadvisor
T
TMT ESQ • solo_traveller • us
8
Stay for the Omlettes!
Pros:

The omlettes, comfortable bed, fridge & microwave.

Cons:

Pork sausage and the 2 empty beer cans left in our room by the previous guests. Cleaning staff did not do a good job. We didn't check in until after 9pm, so were disappointed that the room wasn't thoroughly cleaned.

2026-08-15 • via Nuitee
E
Errick • couple • us
10
2026-08-14 • via Nuitee
C
Courtney • family_with_children • us
8
Cons:

Pull out couch was uncomfortable but everything else was fine. Thanks for the stay!

2026-08-09 • via Nuitee