Embassy Suites Syracuse

Hotels
•
Embassy Suites Hotels
8.4 (574 reviews)
6646 Old Collamer Road , East Syracuse , us

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Free
Children allowed

Facilities

Offsite parking discounted rates available
Parking
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Family rooms
Lift / Elevator
Luggage storage
Express check-in/check-out
See all facilities

Review Highlights

Pros:
Great location
Friendly staff
Comfortable rooms
Good breakfast
Cons:
Cleanliness issues
Rude staff
Slow service

Categories

Cleanliness
7.81
Numerous mentions of dirty rooms and common areas.
Service
9.28
Friendly staff and positive interactions overall.
Location
7.82
Downtown area without many eating options, but convenient for the airport.
Room Quality
8.27
Comfortable and modern rooms, although some issues noted.
Amenities
8.6
Good breakfast and meeting areas, but needing more variety in beverages.
Value for Money
8.26
Complaints about value for high price, noted sloppiness.
Food and Beverage
8.51
Good breakfast but limited drink options.
Overall Experience
8.68
Overall a pleasant stay with some areas for improvement.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-16 02:39

Property Description

Convenient Location and Amenities
Located just 15 minutes from downtown Syracuse and Syracuse University, Embassy Suites Syracuse offers the perfect blend of convenience and comfort. Each suite boasts a fully equipped kitchen, ideal for both short and extended stays.

On-Site Dining and Leisure Facilities
Indulge in a delicious grab-and-go breakfast or savor American cuisine at The Eterie. Unwind in the indoor pool with a spa bath or stay active at the gym. Guests can also enjoy a complimentary evening reception on select weekdays.

Business and Convenience
With free WiFi, a business center, and spacious work desks in every suite, Embassy Suites Syracuse caters to both leisure and business travelers. Laundry facilities, a convenience store, and free access to the gym ensure a stress-free stay.

Book your stay at Embassy Suites Syracuse now for a seamless and enjoyable experience!

Important information:

The manager's reception is on Mondays through Thursdays.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: SYR

Property Policies

  • Parking

    Free public parking is possible on site (reservation is not needed).

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

  • Pets

    Pets are not allowed.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

Location

Property Accessibility

Total Disability Score: 50
Public Area
  • Ramp: No
  • Entrance Leveled: No
  • Pet Friendly: No
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: No
  • Restaurant Wheelchair Accessible: No
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
Show all accessibility features

Guest Reviews

8.4
Based on 574 reviews
Cleanliness: 7.81
Service: 9.28
Location: 7.82
Room Quality: 8.27
Amenities: 8.6
Value for Money: 8.26
Food and Beverage: 8.51
Overall Experience: 8.68
R
richard • solo_traveller • us
1
Terrible management. Never stay here
Pros:

Good location

Cons:

Lousy service

2026-05-23 • via Nuitee
K
Keondra • couple • us
1
First of all, the bathroom was not very clean. There was hair in the bathtub and on the fixtures, and the toilet was als
Pros:

I really liked the lady who checked me out. She was very friendly.

Cons:

Everything else.

2026-05-22 • via Nuitee
H
Heather • couple • us
10
Pros:

Breakfast and comfort in the room

Cons:

The horrible roundabout near the hotel. I use roundabouts all the time. The one by the hotel is awful and dangerous.

2026-05-10 • via Nuitee
E
Erica • family_with_children • us
10
Lovely stay. Perfect for graduation
Pros:

The front desk woman on check in was absolutely wonderful. Really enjoyed our stay. Very well appointed property.

Cons:

Nothing

2026-05-09 • via Nuitee
M
Minela • family_with_children • us
1
2026-05-02 • via Nuitee
E
Elizabeth • family_with_children • us
5
It was ok.
Pros:

Very pretty hotel and friendly staff. The breakfast was great!

Cons:

We got a room with a sofa bed. The couch had completley ripped cushions, when I opened the sofa bed to put the sheets on the protector that was on there was covered in hair, and crumbs it was filthy. We did not even let our daughter sleep in in it. We all had to sleep in the king size bed. I was very upset as we paid for that type of room because of the extra bed. it was very disappointing. I did tell the front desk and got no response . That is also frustrating.

2026-04-30 • via Nuitee
S
souhir • solo_traveller • ca
10
2026-04-29 • via Nuitee
D
Daphney • solo_traveller • us
8
Pros:

The staff and the cleanliness

Cons:

Pool was out of order and was not posted on website or notified prior to stay

2026-04-27 • via Nuitee
C
Christopher • couple • us
9
Comfortable stay
Pros:

How clean and friendly the staff were.

Cons:

N/A

2026-04-26 • via Nuitee
J
jason • solo_traveller • us
10
It was perfect
Pros:

Excellent

2026-04-25 • via Nuitee
F
Falco • extended_group • us
2
This hotel was very disappointing and unsafe.
Pros:

The staff was nice.

Cons:

At the price point of this hotel room we were not at all impressed or satisfied. We did not have the best experience with the facilities. The hotel advertised having a pool, they even included that it had a pool in the confirmation email, the pool is closed. They do not have air conditioning, the lobby restaurant and our room were uncomfortably warm. We were locked out of the hotel on the back patio and not able to get out of the fenced area because it was locked and the door leading back into the hotel was not working. We had to call the front desk to come let us in, and they didn't believe us, I insisted they come and let us in- they were aware that the door was broken and said they were waiting on parts, and they did not know the gate was locked - fire hazard. The room was not clean, and had many obvious broken & stained items in our room; the bathtub did not drain, the water pressure in the shower was very low and the shower head leaked, the mirror and several picture frames were broken, the couch and carpet were badly stained so much we did not want to sit on it. There was a light outside of our window that shined brightly in all night, as we had to crack open the window because we were so hot and did not have climate control. The drapes were not hung properly and did not slide easily to close. The beds were very soft and unsupportive, the side lamp on the table could not be used because the cord did not reach the outlet. None of the outlets were GFI. This hotel is a facilities nightmare - I do not recommend it.

2026-04-20 • via Nuitee
B
Bethany • solo_traveller • us
7
Family Friendly
Pros:

The hotel room was clean and roomy. The breakfast was delicious with lots of choices for our family of 5. Every interaction with staff was exceptional.

Cons:

There was a heat wave and the air conditioning was not working in the entire hotel. Otherwise everything was great!

2026-04-17 • via Nuitee
L
LUCHESSI • family_with_children • ca
10
2026-04-10 • via Nuitee
A
Alma • family_with_children • us
10
2026-04-06 • via Nuitee
L
LUCHESSI • family_with_children • ca
10
2026-04-02 • via Nuitee
K
Kenneth • solo_traveller • us
9
2026-04-02 • via Nuitee
E
Erin • family_with_children • us
6
2026-03-29 • via Nuitee
L
Leslie • couple • us
10
2026-03-29 • via Nuitee
R
Renee • couple • us
7
Decent comfortable clean
Pros:

Was clean and maintained

Cons:

Didn’t like when I booked I wasn’t told the pool was permanently closed chose this because of a pool

2026-03-24 • via Nuitee
M
Marcia • extended_group • us
8
Pros:

breakfast, manager reception

2026-03-16 • via Nuitee