Embassy Suites by Hilton San Rafael at Marin Center

Hotels
•
Embassy Suites Hotels
8.3 (967 reviews)
101 McInnis Parkway , San Rafael , US
+1 415-499-9222

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Paid
Children allowed

Facilities

Fitness facilities
WiFi available
Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Restaurant
Room service
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Review Highlights

Pros:
Attentive staff
Spacious and modern rooms
Cons:
Cleanliness issues
Additional fees for amenities

Categories

Cleanliness
7.59
There were multiple mentions of cleanliness issues, including dirty areas under furniture and unclean bathroom floors.
Service
9.06
Several reviews highlighted the attentiveness of staff, especially in maintenance and breakfast service.
Location
8.6
Reviews praised the quiet location and proximity to local attractions.
Room Quality
8.55
Most reviews commented positively on the room comfort and modern decor, despite some specific complaints.
Amenities
8.08
Amenities were generally well received, although some guests mentioned additional fees and limitations.
Value for Money
8.04
Some guests found the hotel slightly expensive compared to the offered services, particularly regarding parking fees.
Food and Beverage
8.09
Breakfast was generally appreciated but with some organization issues noted.
Overall Experience
8.36
The overall experience was positive despite some issues with cleanliness and service in specific instances.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-06 01:29

Property Description

Luxurious Two-Room Suites

Nestled north of the iconic San Francisco Golden Gate Bridge, our San Rafael all-suite hotel offers a relaxing stay in spacious two-room suites. Enjoy the convenience of being adjacent to Northgate Mall and the Marin County Civic Center, perfectly situated between wine country and San Francisco.

Complimentary Dining Experiences

Indulge in a variety of dining options at our hotel, from the upscale and social setting of Red Oak Craft Bar and Rotisserie to the comfort of Marin Comfort Kitchen, celebrating grilled cheese with local artisan breads and cheeses. For a quick bite or souvenir shopping, visit E'Terie 24-Hour Market stocked with freshly prepared options and national snack brands.

Convenient Amenities

With 363 self-parking spaces, including oversized and bus parking, parking is a breeze at our hotel. Guests can also enjoy a free made-to-order breakfast and Evening Reception with a selection of beverages and snacks. Book your stay now for a perfect blend of luxury and convenience!

Important information:

Upon check-in photo identification and credit card are required. All special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: SFO

Location

Property Accessibility

Public Area
  • Ramp: Yes
  • Entrance Door Width: 82
  • Entrance Leveled: Yes
  • Pet Friendly: Yes
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: Yes
  • Restaurant Wheelchair Accessible: Yes
Elevator
  • Elevator Audio Signals: Yes
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
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Guest Reviews

8.3
Based on 967 reviews
Cleanliness: 7.59
Service: 9.06
Location: 8.6
Room Quality: 8.55
Amenities: 8.08
Value for Money: 8.04
Food and Beverage: 8.09
Overall Experience: 8.36
J
Janet • couple • us
10
Hidden Gem
Pros:

Fantastic rooms-clean & spacious. Great vibe in the community areas. Extremely friendly staff who are very efficient.

2026-09-19 • via Nuitee
F
Felipe • family_with_children • us
9
2026-09-14 • via Nuitee
C
Charlotte • solo_traveller • us
9
2026-09-13 • via Nuitee
O
Oscar • extended_group • us
10
Love the stay, love the room, love the breakfast
Pros:

Great location

Cons:

N A

2026-09-12 • via Nuitee
F
Francisco • couple • us
8
Pero todo es muy lindo los trabajadores son muy amables
Pros:

Es muy limpio

Cons:

El baño al momento de dejar correr el agua tiene mucho ruido .la TV de la sala no está funcionando

2026-09-08 • via Nuitee
J
Joliannah • couple • us
7
2026-09-08 • via Nuitee
F
Francisco • couple • us
9
Pros:

Todo son muy amables

Cons:

El toilet es ruidoso al dejar correr el agua 2 la TV de la sala no prende

2026-09-08 • via Nuitee
E
Emanuel • family_with_children • us
10
2026-09-07 • via Nuitee
S
Shana • solo_traveller • us
8
Pros:

The happy hour was great. Bartender was so nice and took good care of my family

Cons:

The sheets had holes the pull out couch was not comfortable at all

2026-09-04 • via Nuitee
H
Howard • solo_traveller • us
8
For the very expensive area of San Rafael, it was a pretty reasonable price.
Pros:

The first few nights all was well. 4th floor. There, there was a prolonged noise- sort of a engine(?) or vacuum cleaner(?) or pump? humming. Definitely not a car. Went on a while, then stopped and then started again. No idea if it was there during the day, since it was not in the room but it

Cons:

Everything else was ok. Surprisingly quiet, Good location. Gash in the wall next to the shower needs repaired

2026-09-03 • via Nuitee
A
Antonietta • couple • us
3
This place needs a good maintanance and upgrade of the room and a deep cleaning.
Pros:

Location and quiet and breakfast.

Cons:

Cleanliness, needs a lot of maintanance, lack of staff in particular to clean the restaurant and bar area. Food was left on tables by the bar till next morning AMD beyond. Bedding’s was old and wrinkled.

2026-08-31 • via Nuitee
G
Georgina • extended_group • us
8
PRICEY, BUT LOCATION IS GOOD
Pros:

BREAKFAST

Cons:

PAYING FOR PARKING

2026-08-31 • via Nuitee
J
John • couple • us
9
Will definitely stay at another Hilton
Pros:

I love the location and also the full breakfast

Cons:

The bed.

2026-08-30 • via Nuitee
B
Bernard • couple • ie
9
Besides the issue at the bar, it’s a really nice hotel to stay at.
Pros:

A really nice hotel to stay in. The rooms are very comfortable and spacious. Would stay here again.

Cons:

I would recommend not charging drinks at the bar to your room. Bought two drinks, paid $34(expensive) but was charged $50. My problem, as I never queried the extra charge but just be wary if you stay here.

2026-08-28 • via Nuitee
L
Lesley • family_with_children • us
9
Great room configurations for families
2026-08-25 • via Nuitee
D
Daniel • couple • us
9
2026-08-16 • via Nuitee
P
Phaedra • couple • us
8
Overall a great place and value for money. Love the walking opportunity next door by the lake!
Pros:

Close to our meetings, lovely breakfast offerings and extra snacks and drinks in the afternoon were a godsend on some long days!

Cons:

Not sure why there needs to be a parking fee and our room wasn’t ready until long after the check in - the parking fee was returned for our 5 night stay because of that.

2026-08-11 • via Nuitee
T
tuesdayt2025 • Couples
2
Do Not Recommend
Pros:

Our check-in alone was a disaster. We arrived at 4pm during a system outage and were asked for our phone number and then sit in the lobby and wait for a call — over an hour passed with no call, while other guests were greeted with a glass of wine and checked in manually ahead of us. When we saw this happening and inquired, we were told that we didn't need to do anything else and to continue waiting. We finally asked again and then were told to get into the growing line to fill out a form and that they didn't know what we were referring to regarding them asking for our number and being told to wait in the lobby. We were eventually checked-in manually. When we expressed our frustration (not about the outage but about their lack of communication), they offered us a $40 restaurant credit as an apology. It has been over two weeks, and we still have not received this credit to our account, despite asking upon check-out. We were told that someone would reach out to us (shockingly, nobody has done so).

The room itself was in serious need of a deep clean. There was dirty silverware on the floor in the hallway near several rooms, and food debris that looked like it had been there for days. The restaurant wasn't much better — the chairs were sticky, and the booth benches had visible food caked in the seams.

Between the check-in ordeal and the cleanliness issues throughout the property, this was by far the worst hotel stay I've had. I wouldn't recommend it.

2026-08-10 • via Tripadvisor
J
James • couple • us
10
Good facility and nice room and breakfast.
Pros:

The reception desk was very friendly and helpful and the facilities were clean and modern. The room size was great. Access to the property from the highway was good. The breakfast was much better than most hotels. The reception with two free drinks was a nice touch. Fortunately, there was onsite restaurant to have dinner, since the hotel is not near any other eating locations.

Cons:

The parking spaces were small even for a small car. Unless you have a car the hotel is not near any grocery or restaurants. The swimming pool was closed for part of the time we stayed.

2026-08-10 • via Nuitee
B
Blake • family_with_children • us
7
My stay was ok but not great.
Pros:

The property was close to the freeway and to getting where we wanted to go. I like the couch and desk area when you first walk into the room.

Cons:

The staff could have been a little bit nicer and I upstanding. The floors in the hotel could have been cleaner. The room was dusty. More staff should have been clearing the happy hour plates and trash from tables so other guests could sit. Suggestions would be to have the happy hour drink menu displayed for alcoholic and non alcoholic beverages.

2026-08-10 • via Nuitee