Kimpton Saint George Hotel by IHG

Nice spacious rooms, wonderful style and and an easy-going atmosphere

Hotel was well kept. Staff very friendly and helpful

I don’t know why there are so many reviews singing the praises of this hotel. It’s fine, but it’s not luxury and it’s not family friendly. Sure, families can stay there and they have an offering of a breast milk fridge which seems random considering they don’t offer even basics for families, but that’s as far as it goes.

There is no children’s menu in the restaurant or room service, and very little / next to nothing that young children could eat from the main menu - and the desserts (all 3 of them) are only suitable for adults or teenage children (not even the option for just ice cream).

I’m used to children’s toiletries in bathrooms at truly family-friendly hotels. Nothing at the Kimpton.

I requested a cot for my 1 year old when booking - arrived to find no cot, so had to call down (obviously resolvable but annoying). And my daughter absolutely detested the cot - we stay in hotels across the world frequently and we’ve never had a problem before. This cot was small and metal? So whenever she’d roll and touch the metal in the night, she’d wake as it was cold and loud to the touch (and it looked like a tiny prison). She usually wakes once a night - she woke double figure times at the Kimpton. And the mattress was the kind that makes a rustling noise every time she moved, which also woke her (these may sound minor, but I’ve honestly never had this problem before and it resulted in the worst sleep for us all, which isn’t what you want from a “luxury, family-friendly” hotel).

Next up, upon entering the room and finding no cot, I also discovered the bins hadn’t been emptied from the previous occupants! Again, never experienced this before and was v surprised. It made me pay attention to the cleanliness of the room and it was not great. There were black hairs around the sink and on the bathroom floor, and fingerprints on the mirror. I had called the reception to ask for the missing cot and told them the bins had not been emptied - when housekeeping came, the lady seemed surprised that I’d want the bin emptied? No apology, or anything like that. It was bizarre. Also, the bed cushions were on the floor and the screw in plug was just left in the bath. It looked like our room hadn’t finished being serviced (and there was no turndown service).

And the in-room coffee and tea is awful - there are only paper cups (bad for the environment, and not luxury) and the minibar was empty where I’d expect chilled water and fresh milk. Oh, and not a biscuit (cookie) to be found - you even get this in budget hotels?

The decor and furniture in the room is dated, worn down, and needs a refresh (we stayed in 1 bed suite).

So yes, overall I’m pretty unimpressed and most definitely wouldn’t return (full stop, but definitely not as a family with young children).

Great location, excellent amenities and fantastic staff. The room was beautiful, the staff are friendly and immediately responsive, the food at the Fortunate Fox is wonderful, and I really enjoyed the coffee and muffins available in the mornings, and the complimentary wine offered during Happy Hour. Parking is on site with in and out privileges. I will definitely stay here again!

Pub downstairs was great, good food too, great staff in pub.

We ordered the breakfast for the first time slot 8-8:30 as we planned to be out at 9:15. At 8:35 when we called down we were told " it was coming" it arrived at 8:45. Cold, and disappointing on timing.

Love this place, Clean friendly and easy to get around town from here. Great Bar and Restaurant, The Fox.Everthing we asked for was taken care of quickly. They were under renovations and any inconvenience was taken care of before it happened.

I filled this out earlier

Canas muy cómodas, excelente ubicación y el hotel muy lindo, también estuvo muy rico el restaurante

I stayed at the Kimpton Saint George for a couple of nights, and overall it was a very pleasant stay. The location is extremely convenient, both for getting around on foot and by public transport: there are plenty of bars, restaurants, and shops just a short walk away.
The front desk staff may not have been the warmest or most outgoing, but I interacted with them so little that it wasn’t really a major issue. Check-in was very quick and efficient but somewhat impersonal, but as an IHG Diamond Elite member we were pleasantly upgraded to a one-bedroom suite, which was truly comfortable and incredibly spacious.
The hotel is new and well maintained, although in my opinion it lacks a bit of a luxury feel, both in the common areas and in the rooms. The large suite felt a little sparse, with somewhat of a Crate & Barrel showroom vibe. Compared to the rest of the suite, the bathroom felt slightly undersized, and the walk-in shower placed literally right next to the bathtub wasn’t the most practical setup. The bed was extremely comfortable and the room temperature was perfect, which I had actually been a little concerned about after reading other reviews.
The reserved parking underneath the hotel was excellent, with convenient dedicated spaces for IHG Diamond Elite members. Complimentary morning coffee in the lobby and the Social Hour from 5 to 6 PM were nice touches, just like at other Kimpton properties. Breakfast at The Fortunate Fox was fine, though nothing particularly memorable.
I didn’t like finding the minibar completely empty, and I would have appreciated at least a couple of bottles of water in the room. There was a Nespresso machine available (although the used capsules were not replaced during turndown service), but it was disappointing to find paper cups for coffee instead of proper ceramic cups, something I would expect at a Holiday Inn, not at a Kimpton.
If it hadn’t been for a few details that, perhaps wrongly, I personally take for granted at hotels in this category, I probably would have given this stay a perfect score.