Royal Station Hotel

Hotels
•
Cairn Hotel Group
8.2 (413 reviews)
Neville Street, Newcastle-upon-Tyne, England, NE1 5DH , Newcastle-upon-Tyne , GB
+44 191 232 0781

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Facilities

Meeting rooms
Fitness facilities
Free WiFi
24-hour front desk
Luggage storage
Sauna
Concierge service
Steam room
Elevator
Fitness facilities
See all facilities

Review Highlights

Pros:
Friendly staff
Good food
Clean common areas
Cons:
Room cleanliness issues
Uncomfortable room
Inaccessible amenities for disabled guests

Categories

Cleanliness
7.03
The toilet in one room was reported as filthy, and dust was found in the accommodation.
Service
9.5
Staff were described as accommodating and helpful, with specific praise for members who assisted.
Location
9.04
The hotel was chosen for its proximity to the train station, which is a plus for many guests.
Room Quality
6.99
Issues were noted regarding room size, temperature control, uncomfortable mattress, and cleanliness.
Amenities
8.02
The swimming pool was closed during the stay, and overall amenities only received mixed feedback.
Value for Money
7.48
Some guests felt that the cost did not justify the quality experienced, especially with issues in room assignments.
Food and Beverage
9.03
Positive mentions of the food quality, especially during breakfast and Christmas dinner.
Overall Experience
8.5
Overall experience varied widely; positive stays contrasted with significant complaints.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-06 22:51

Property Description

Experience the perfect blend of comfort and convenience at Royal Station Hotel, your home away from home in the heart of Newcastle-upon-Tyne.

Recreational Bliss
Unwind in our wonderful indoor pool or rejuvenate in the sauna. Stay fit in our fully equipped fitness center, making it easy to keep your wellness routine while away from home.

Culinary Delights
Savor exquisite meals at Empire Bistro or take advantage of our convenient room service. Start your day with our hearty buffet breakfast, crafted to energize you for your adventures.

Modern Comforts
Relax in our 145 well-appointed guestrooms, featuring complimentary Wi-Fi, flat-screen TVs, and refrigerators. Your comfort is our priority with ensuite bathrooms stocked with complimentary toiletries and hair dryers.

Don’t miss out on an unforgettable stay—book your room at Royal Station Hotel today!

Important information:

  • Parking height restrictions apply.
  • Contactless check-out is available.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: NCL

Property Policies

  • Pets

    Pets not allowed

  • Pets

    Service animals are exempt from fees/restrictions

  • General

    Events/parties allowed

  • Children and extra beds

    No rollaway/extra beds available

  • Check-in & Check-out

    Contactless check-out is available

See all policies

Location

Guest Reviews

8.2
Based on 413 reviews
Cleanliness: 7.03
Service: 9.5
Location: 9.04
Room Quality: 6.99
Amenities: 8.02
Value for Money: 7.48
Food and Beverage: 9.03
Overall Experience: 8.5
K
Kay • couple • gb
1
Robbed
Pros:

Property was fab

Cons:

I didn’t like the fact I was told my holding fee would be paid instantly after check out to now be told it’s 10 working days how many clients have this establishment robbed people of said holding fees disgusting:

2026-07-25 • via Nuitee
M
MARK • solo_traveller • gb
6
Decent hotel
Pros:

Good location, room was fair, I didn’t use any of the facilities so cannot comment further !

2026-07-25 • via Nuitee
S
Steve • couple • im
7
I like the staff. I’ve stayed here umpteen times since the 1980’s - but it’s unlikely I’ll be going back
Pros:

Great staff

Cons:

The shower didn’t work
The WiFi didn’t work and I had to be switched to a different internal channel
Whenever I book via Booking.com nowadays I always get put into a room on the first floor far removed from the lobby area

2026-07-25 • via Nuitee
D
Doug • couple • gb
7
Disappointing.Travel by train (it is the station hotel after all!)
Pros:

A lovely heritage hotel in a superb location, a bit down at heel in the room and no air-conditioning, but the weather has been a bit challenging especially for Newcastle, I would stay again if they sorted out their parking.

Cons:

An absolutely terrible parking partner, they have 'outsourced' this to some company that seems to struggle with the concept of a 24-hour clock. I paid for parking until 12 midday on the day of departure but they translated this to 12 midnight so when I was asleep they kindly sent a message saying I had only 15 minutes of parking left! I am sure lots of hotel guests leave their accommodation at midnight! Be very careful if you park there. Spoilt our visit.

2026-07-25 • via Nuitee
L
Lee • solo_traveller • gb
8
Pros:

Fast check in with the touch screen in the lobby.. Clean room

Cons:

Bed a tad small

2026-07-25 • via Nuitee
K
Kay • family_with_children • gb
8
Very enjoyable and the small problems dealt with promptly by lovely staff.
Pros:

Food was very good but it was the service given by staff, especially reception, that was excellent - so helpful and obliging.
My mattress was very hard and my hips and shoulders hurt after sleeping on it but reception sent up another duvet for me to put over it to sleep on. Job done; perfect nights sleep.!

Cons:

Hardness of mattress and smallish room for a twin

2026-07-25 • via Nuitee
L
Linda • solo_traveller • gb
8
Excellent
Pros:

Very friendly staff and clean and tidy hotel,next door to station made it very easy to get to quickly

2026-07-25 • via Nuitee
T
T • solo_traveller • gb
5
2026-07-25 • via Nuitee
• extended_group • fr
8
2026-07-25 • via Nuitee
D
DAVID • extended_group • gb
9
Excellent weekend stay for races 👏
Pros:

Location near to town and station

Cons:

Nothing

2026-07-25 • via Nuitee
G
gclmb • solo_traveller • nl
10
A very nice place t stay!
Pros:

Location, directly beside the main station. We had expected some noise from the railway, but no, none at all.
The room was very spacious. The staff friendly and competent.
A good choice of breakfast.

Cons:

Nothing.

2026-07-25 • via Nuitee
B
BEATTIE • solo_traveller • gb
10
Pros:

A great stay

Cons:

Not a thing

2026-07-25 • via Nuitee
R
Rosemary Kay • solo_traveller • gb
10
2026-07-25 • via Nuitee
J
Jane • solo_traveller • gb
7
2026-07-25 • via Nuitee
R
Ross • solo_traveller • gb
9
Very central, quiet..
Pros:

Cool !

Cons:

Nothing

2026-07-25 • via Nuitee
N
nadine • solo_traveller • gb
8
2026-07-25 • via Nuitee
G
Gavin • solo_traveller • gb
5
Back to the dark ages.
Pros:

The fact it was in the Station for train to and from.

Cons:

£50 refundable deposit...still have no clue why?
No towels in room, when supplied, given a dirty grey, ripped "leisure centre" towel, what member of staff actually thought it was acceptable to put this in my room!!!?? No shower for me.
Breakfast shocking at 9am...food obv lying for hours and no refreshing of items (cooked). All meat items hard and cold.
Never again.

2026-07-25 • via Nuitee
P
Peter • solo_traveller • gb
5
2026-07-25 • via Nuitee
J
Janet • solo_traveller • gb
8
Great stay
Pros:

Breakfast had a good selection it's a pity the pastries aren't warm.

2026-07-24 • via Nuitee
I
Ian • solo_traveller • gb
8
2026-07-24 • via Nuitee