Royal Station Hotel- Part of the Cairn Collection

Hotels
8.2 (14607 reviews)
Neville Street , Newcastle upon Tyne , GB

Paid
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Non-smoking rooms
Fitness center
Swimming pool
24-hour front desk
Restaurant
Room service
See all facilities

Review Highlights

Pros:
Friendly staff
Good food
Clean common areas
Cons:
Room cleanliness issues
Uncomfortable room
Inaccessible amenities for disabled guests

Categories

Cleanliness
7.03
The toilet in one room was reported as filthy, and dust was found in the accommodation.
Service
9.5
Staff were described as accommodating and helpful, with specific praise for members who assisted.
Location
9.04
The hotel was chosen for its proximity to the train station, which is a plus for many guests.
Room Quality
6.99
Issues were noted regarding room size, temperature control, uncomfortable mattress, and cleanliness.
Amenities
8.02
The swimming pool was closed during the stay, and overall amenities only received mixed feedback.
Value for Money
7.48
Some guests felt that the cost did not justify the quality experienced, especially with issues in room assignments.
Food and Beverage
9.03
Positive mentions of the food quality, especially during breakfast and Christmas dinner.
Overall Experience
8.5
Overall experience varied widely; positive stays contrasted with significant complaints.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-06 22:51

Property Description

Classic Elegance with Modern Comforts
Step into the Royal Station Hotel, a blend of traditional charm and contemporary sophistication. Explore Newcastle with ease from our centrally located property.

Grade I Listed Building with Modern Amenities
Immerse yourself in the rich history of our grade I listed building while indulging in modern conveniences like complimentary Wi-Fi and flat-screen TVs.

Convenient Location and Leisure Facilities
Discover the vibrant quayside and cultural hotspots just a stroll away. With Newcastle's transport hub nearby, venture out effortlessly. After a day of sightseeing, relax in the swimming pool, sauna, or fitness centre.

Book now to experience a harmonious blend of history and luxury at the Royal Station Hotel.

Important information:

This is a nonsmoking hotel. Guests are advised that the same card used to make the booking will be required to take the payment.

The card used to make the booking has to be presented upon check-in.

Leisure Club opening hours are as follows: Monday to Friday, 07:00 until 21:15, Saturday, 09:00 until 17.15 and Sunday 08:00 until 15:!5. Please note last entry into the Leisure Club will be 30 minutes prior to closing time. The Leisure Club will be closed Christmas Day, Boxing Day and New Years Day.

For Bank Holiday and Christmas opening and closing times, please contact the hotel direct.

Stag parties and groups at weekend: please contact the hotel after your booking has been made, as a security deposit is required.

Different policies and additional supplements apply when booking for 6 or more guests.

If the reservation is to be charged to a company or business card, the company or business must send an email to the hotel direct as confirmation of payment.

Please note that this property only accepts service dogs.

Guests under the age of 18 need to be accompanied by a parent or guardian.


Please be advised that the Leisure Club is available on to guests complimentary on a first come, first served basis so may not always be available at certain time during these hours.

Please note our leisure club will run on reduced hours over the Christmas and New Year period as follows: Christmas Eve, Boxing Day, New Years Eve, New Years Day - opening times will be 09:00 until 17:15. All leisure facilities will be closed on Christmas Day.Parking is subject to availability due to limited spaces.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: NCL

Location

Guest Reviews

8.2
Based on 14607 reviews
Cleanliness: 7.03
Service: 9.5
Location: 9.04
Room Quality: 6.99
Amenities: 8.02
Value for Money: 7.48
Food and Beverage: 9.03
Overall Experience: 8.5
S
Smart • extended_group • gb
8
Comfortable and friendly
Pros:

N/A

Cons:

Bins being emptied outside early am

2026-10-17 • via Nuitee
R
robert • solo_traveller • gb
10
Pros:

Excellent location and service from the staff was superb.

2026-10-17 • via Nuitee
M
Mcewen • family_with_children • gb
6
Pros:

Lovely hotel and Central for train station, staff were friendly and helpful.

Cons:

Rooms were far to hot and the TV in our room kept losing the signal which with a teenager there meant nothing to watch in the evening.

2026-10-17 • via Nuitee
D
Daniel • family_with_children • gb
9
2026-10-17 • via Nuitee
D
David • solo_traveller • gb
9
2026-10-17 • via Nuitee
C
Carole • solo_traveller • gb
10
Relaxing stay that wasn’t long enough
Pros:

Quite close to the station and the city’s amenities. Comfortable room , lovely bathroom , plenty of towels in the room

2026-10-17 • via Nuitee
G
Geoff • extended_group • gb
8
2026-10-17 • via Nuitee
H
Hutchy • family_with_children • gb
8
Nice stay in Newcastle
Pros:

Location fantastic

Cons:

Receptionist dealing with us & decided to deal with the person behind us, come on, 1 at a time please.

2026-10-17 • via Nuitee
D
Davies • solo_traveller • co
7
2026-10-17 • via Nuitee
D
david • couple • ie
8
Comfortable
Pros:

Breakfast was nice

Cons:

My tv in room 221 is very jumpy and needs to be fixed

2026-10-17 • via Nuitee
G
Gary • couple • gb
7
2026-10-16 • via Nuitee
O
Olivia • family_with_children • gb
9
Pros:

The hotel was in a perfect location for everything we planned to do

Cons:

The double bed was quite small, making sharing it a bit difficult

2026-10-16 • via Nuitee
L
Lesley • solo_traveller • gb
10
Excellent location for getting to meetings and catching trains
Pros:

Location great. Staff helpful (Katie)

2026-10-16 • via Nuitee
I
Ian • couple • gb
8
Great hotel clean cozy polite staff would definitely recommend to any 1
Pros:

It felt like a home away from home

Cons:

Only flaw was the window did not stay open had to use my trainer to keep it open

2026-10-16 • via Nuitee
E
Edward • solo_traveller • ie
8
Cons:

How to put a deposit down still waiting to go back into my bank account

2026-10-16 • via Nuitee
I
Ian • solo_traveller • gb
1
2026-10-16 • via Nuitee
S
Stephanie • solo_traveller • gb
9
Overall great and although small feedback wouldn’t stop me from staying again
Pros:

Location and room sizes

Cons:

Loved that they had a swimming pool, gym however was uncomfortable that the changing area for the pool was upstairs and the pool was downstairs. Had to walk through corridors and down stairs (that had windows looking into the outside where people were passing) with swimming kit on. Would be better if there was a changing area on the same level as the pool area

2026-10-16 • via Nuitee
R
robert • solo_traveller • gb
10
Pros:

Love this hotel, always stay here when I'm in Newcastle. Staff are excellent, as is the breakfast.

2026-10-15 • via Nuitee
K
Kate • family_with_children • gb
9
2026-10-15 • via Nuitee
L
Linda • couple • gb
4
Not great
Pros:

Location

Cons:

Tv didn’t work properly , sink water didn’t empty out , bed lumpy

2026-10-15 • via Nuitee