Royal Station Hotel- Part of the Cairn Collection

Hotels
8.2 (14607 reviews)
Neville Street , Newcastle upon Tyne , GB

Paid
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Non-smoking rooms
Fitness center
Swimming pool
24-hour front desk
Restaurant
Room service
See all facilities

Review Highlights

Pros:
Friendly staff
Good food
Clean common areas
Cons:
Room cleanliness issues
Uncomfortable room
Inaccessible amenities for disabled guests

Categories

Cleanliness
7.03
The toilet in one room was reported as filthy, and dust was found in the accommodation.
Service
9.5
Staff were described as accommodating and helpful, with specific praise for members who assisted.
Location
9.04
The hotel was chosen for its proximity to the train station, which is a plus for many guests.
Room Quality
6.99
Issues were noted regarding room size, temperature control, uncomfortable mattress, and cleanliness.
Amenities
8.02
The swimming pool was closed during the stay, and overall amenities only received mixed feedback.
Value for Money
7.48
Some guests felt that the cost did not justify the quality experienced, especially with issues in room assignments.
Food and Beverage
9.03
Positive mentions of the food quality, especially during breakfast and Christmas dinner.
Overall Experience
8.5
Overall experience varied widely; positive stays contrasted with significant complaints.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-06 22:51

Property Description

Classic Elegance with Modern Comforts
Step into the Royal Station Hotel, a blend of traditional charm and contemporary sophistication. Explore Newcastle with ease from our centrally located property.

Grade I Listed Building with Modern Amenities
Immerse yourself in the rich history of our grade I listed building while indulging in modern conveniences like complimentary Wi-Fi and flat-screen TVs.

Convenient Location and Leisure Facilities
Discover the vibrant quayside and cultural hotspots just a stroll away. With Newcastle's transport hub nearby, venture out effortlessly. After a day of sightseeing, relax in the swimming pool, sauna, or fitness centre.

Book now to experience a harmonious blend of history and luxury at the Royal Station Hotel.

Important information:

This is a nonsmoking hotel. Guests are advised that the same card used to make the booking will be required to take the payment.

The card used to make the booking has to be presented upon check-in.

Leisure Club opening hours are as follows: Monday to Friday, 07:00 until 21:15, Saturday, 09:00 until 17.15 and Sunday 08:00 until 15:!5. Please note last entry into the Leisure Club will be 30 minutes prior to closing time. The Leisure Club will be closed Christmas Day, Boxing Day and New Years Day.

For Bank Holiday and Christmas opening and closing times, please contact the hotel direct.

Stag parties and groups at weekend: please contact the hotel after your booking has been made, as a security deposit is required.

Different policies and additional supplements apply when booking for 6 or more guests.

If the reservation is to be charged to a company or business card, the company or business must send an email to the hotel direct as confirmation of payment.

Please note that this property only accepts service dogs.

Guests under the age of 18 need to be accompanied by a parent or guardian.


Please be advised that the Leisure Club is available on to guests complimentary on a first come, first served basis so may not always be available at certain time during these hours.

Please note our leisure club will run on reduced hours over the Christmas and New Year period as follows: Christmas Eve, Boxing Day, New Years Eve, New Years Day - opening times will be 09:00 until 17:15. All leisure facilities will be closed on Christmas Day.Parking is subject to availability due to limited spaces.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: NCL

Location

Guest Reviews

8.2
Based on 14607 reviews
Cleanliness: 7.03
Service: 9.5
Location: 9.04
Room Quality: 6.99
Amenities: 8.02
Value for Money: 7.48
Food and Beverage: 9.03
Overall Experience: 8.5
M
Melinda • solo_traveller • us
5
2026-09-19 • via Nuitee
M
Marcel • family_with_children • nl
7
Cons:

Ducktape op trappen en interieur van hotel mag wel een update hebben

2026-09-19 • via Nuitee
S
Stefano • couple • gb
3
Pros:

location and shower were good

Cons:

Dirty room , very old carpet, very tired furnitures , the hotel advertised with swimming pool but to access you need to pay extra

2026-09-19 • via Nuitee
A
Amanda • extended_group • gb
10
Great location
Pros:

Location
Room size
Breakfast

Cons:

You go up in the lift but then still have miles to walk to your room including stairs

2026-09-19 • via Nuitee
J
Julie • solo_traveller • gb
10
Comfortable, lovely approachable staff
Pros:

Old building, hasn’t been changed too much over the years

Cons:

Nothing

2026-09-19 • via Nuitee
M
miles • couple • gb
3
Pros:

The location

Cons:

It was very noisy the room was a long way from the entrance and at the front so all the Friday night action was audible through my window.

2026-09-19 • via Nuitee
M
Margaret • solo_traveller • gb
7
Pros:

Excellent breakfast, lots to choose from and very helpful staff.

Cons:

Climbing all the stairs as I don't like lifts.

2026-09-19 • via Nuitee
C
Carmel • solo_traveller • gb
10
2026-09-19 • via Nuitee
S
Stephen • solo_traveller • gb
7
Pros:

Nice size room but the windows were filthy!
I thought it was foggy out. They really need a window cleaner!!!

Cons:

After the cleaner had been the milks, tea bags ect were not replaced. Even soap dispenser wasn't refilled. These little things should be noticed.

2026-09-18 • via Nuitee
L
Lynn • solo_traveller • gb
9
2026-09-18 • via Nuitee
P
Patrick • couple • gb
10
2026-09-18 • via Nuitee
C
Christine • solo_traveller • gb
6
So disappointed
Pros:

I like the convenience of the hotel to the city centre. It is a beautiful building, and the central areas are very well kept with stunning staircases and chandeliers.

Cons:

The room was very poor. Windows were absolutely filthy. Carpet was worn and torn. Curtains were dirty and also torn. Paintworks were very grubby, walls dirty and greasy, gloss painted areas were yellowing with age. Woodwork of built in units were chipped. The tub chair had a large tear up the back, which could have been easily repaired. Muck and fluff on the wooden floor under the desk area. Bathroom - can I recommend HG mould remover spray for all the areas on the tiles and around the sealant on the bath. The toilet is not straight, it turns to the left side facing. One of the basin taps is loose and also moves to the left as you turn it on. I could go on. The bed was clean and comfortable, but sleep didn't come easily as the noise outside was very loud. Taxi rank outside and bottles being emptied overnight. I left just after 8am, I needed to get home and catch up on the sleep that I didn't get overnight.

2026-09-18 • via Nuitee
N
nouf • solo_traveller • kw
5
2026-09-18 • via Nuitee
S
steve • solo_traveller • gb
7
2026-09-18 • via Nuitee
N
Nicolas • solo_traveller • gb
5
Desperately needs an update
Pros:

The location of the hotel is excellent, with the staff at the reception (and breakfast) helpful and friendly. Good breakfast selection albeit very lacking in flavour.

Cons:

Despite being upgraded, my room had multiple broken or missing fixtures, with a fuse box that was wide open on arrival and then wouldn’t stay shut when pushed up. I searched for a hotel with a pool and gym, yet after booking I was told that I would have to pay for this. The hotel desperately needs an update, with black masking tape in multiple places where the stair runner/carpet for the large staircase having been damaged over the years. There was also visible black marks in the shower.

2026-09-18 • via Nuitee
R
Richard • solo_traveller • gb
10
2026-09-18 • via Nuitee
M
Michael • couple • gb
10
2026-09-17 • via Nuitee
A
AllyB • solo_traveller • au
8
Pros:

Location, Spa, dedicated smoking area, Breakfast and elevator for heavy luggage.

Cons:

Overpriced restaurant.

2026-09-17 • via Nuitee
P
Paul • solo_traveller • gb
8
Pros:

Perfect position for the City Centre and travelling too/from.
The hotel was nice, I would describe it as "tired in places" but the room was good and comfortable.

Cons:

Can't say that there was anything that I didn't like!

2026-09-17 • via Nuitee
K
Kevin • solo_traveller • gb
8
2026-09-17 • via Nuitee