Sheraton Zagreb Hotel

Hotels
•
Sheraton
8.7 (5193 reviews)
Kneza Borne 2 , Zagreb , hr

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Children allowed
Pets allowed

Facilities

Health or beauty spa nearby
Fitness facilities (surcharge)
Parking
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Room service
Terrace
Family rooms
See all facilities

Review Highlights

Pros:
Friendly staff
Good breakfast
Great location
Cons:
Noise from neighboring rooms
Rooms need updates
Issues with heating

Categories

Cleanliness
7.84
The hotel does not deserve 5 stars, it is old and needs renovation, the wallpaper is peeling.
Service
9.31
Staff was extremely kind and accommodating; many positive mentions of helpful staff.
Location
9.35
Great proximity to attractions, easy walking distance to trams and markets.
Room Quality
8.3
Comfortable rooms but in need of refresh; positive mentions of comfortable beds.
Amenities
8.33
Good facilities but suggestions for improvements like spa quality.
Value for Money
8.29
Generally good value, but some feel it's overpriced for a 5-star rating.
Food and Beverage
9.34
Breakfast was incredible; high praise for food quality.
Overall Experience
8.81
Overall positive experiences with some noted drawbacks, but nothing major.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-12 07:58

Property Description

Luxurious Accommodation
Situated in the heart of Zagreb, the elegant 5-star Sheraton hotel offers air-conditioned rooms with minibars and satellite TV. The rooms feature marble bathrooms and comfortable seating areas, providing a luxurious stay for guests.

Wellness and Dining
Guests can enjoy complimentary access to the indoor swimming pool and gym at the Health Club. The hotel's restaurant serves a variety of Croatian and international cuisine, while Café Imperial and the Piano Bar offer a selection of snacks and beverages. During summer, guests can dine on the outdoor terrace with a stunning view of Zagreb's center.

Convenient Location
Conveniently located near the Main Train Station and Main Square, the Sheraton Zagreb is within walking distance to shops, outdoor cafés, and cultural attractions. Book now to experience luxury and convenience in the heart of Zagreb.

Important information:

When booking more than 5 rooms, different policies and additional supplements may apply.

Please note that the credit card used for a nonrefundable booking needs to be presented upon check-in.

Please note that the working hours of Spa and Wellness Center on 24 December, 26 December and 31 December are from 10:00 to 19:00. The center is closed on 25 December.

Please note that the only designated area for smoking at the hotel is the terrace".Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: ZAG

Property Policies

  • Groups

    When booking more than 5 rooms, different policies and additional supplements may apply.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Parking

    Private parking is possible on site (reservation is not possible) and costs EUR 20 per day.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 1 year old stay for free when using an available cot.
    Children up to and including 1 year old stay for free when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

  • Pets

    Pets are allowed. Charges may be applicable.

Location

Guest Reviews

8.7
Based on 5193 reviews
Cleanliness: 7.84
Service: 9.31
Location: 9.35
Room Quality: 8.3
Amenities: 8.33
Value for Money: 8.29
Food and Beverage: 9.34
Overall Experience: 8.81
A
Aleksandar • family_with_children • bg
10
Pros:

Location

2026-06-13 • via Nuitee
L
Liliana • solo_traveller • br
10
Pros:

Muito bom o atendimento, o quarto e o café da manhã. Boa localização.

2026-06-13 • via Nuitee
C
Chee Choy • solo_traveller • au
9
All the boxes for a perfect stay
Pros:

Good size room with all the facilities for a comfortable stay. I like the business style decor and room service was quick and efficient. Reception staff superb and helpful. Very quiet in my room, can't hear any sounds hence good night’s rest.

Cons:

Apart from the location being a bit off from the touristy centre, everything else was perfect. But this was also why it was quiet ensuring good rest.

2026-06-12 • via Nuitee
J
Jeanne • solo_traveller • au
9
Pros:

clean and facilities are good

Cons:

location. a little bit far from central city

2026-06-12 • via Nuitee
R
Rustyseal • couple • au
6
great location. rooms and hallways a little tired
Pros:

great location

Cons:

seemed to take repeat calls to get anything delivered or fixed

2026-06-12 • via Nuitee
G
Goran • solo_traveller • hr
10
Za svaku preporuku
Pros:

Hotel je na super lokaciji, osoblje vrlo uljudno i pomaže oko svega

2026-06-12 • via Nuitee
K
Karin • couple • at
5
Pros:

Lager ist perfekt.

Cons:

Hätte mir beim Frühstück mehr erwartet. Frühstückraum ist direkt neben der Lobby. Extrem Laut!
Fenster vom Zimmer sehr schmutzig. Die Zimmer sind in die Jahre gekommen.

2026-06-12 • via Nuitee
L
Luka • couple • at
10
2026-06-11 • via Nuitee
I
iva • couple • de
8
2026-06-10 • via Nuitee
C
Carol • couple • au
8
Would definitely recommend this hotel for comfort & location
Pros:

Very classy hotel . Fantastic lounge bar with amazing staff . Room was very comfortable & spacious. Plenty of room to open our luggage . Street view pleasant . 10 min to town square .

Cons:

Pool was a little cool .

2026-06-10 • via Nuitee
D
Didier • couple • fr
9
Très bien
Pros:

L’emplacement, le personnel

Cons:

Le petit-déjeuner n’a pas de jus de fruits frais

2026-06-09 • via Nuitee
B
Batarilo • extended_group • de
8
2026-06-09 • via Nuitee
C
Claudia R N • solo_traveller • br
9
Agradável
Pros:

Localização

Cons:

Ar condicionado com barulho,

2026-06-09 • via Nuitee
A
Asceric • couple • rs
10
2026-06-08 • via Nuitee
G
Giovanni • couple • it
9
2026-06-07 • via Nuitee
C
christophe • solo_traveller • fr
5
2026-06-07 • via Nuitee
H
Hartmut Ernst Heinz • solo_traveller • ch
8
Allgemein sehr zufrieden.
Pros:

Sehr freundlich und hilfsbereit.

Cons:

Frühstücks-Chaos.

2026-06-06 • via Nuitee
R
Reem • couple • kw
8
A good hotel
Pros:

Good location, clean, good size rooms.

Cons:

Breakfast area could be crowded, I think it needs to be a bit larger the food was ok but not to a 5 star hotel standards, yet the staff were doing their best.

2026-06-05 • via Nuitee
C
Carlos • couple • br
9
2026-06-04 • via Nuitee
F
fulvio • solo_traveller • si
5
Pros:

Camera pulita letto molto comodo

Cons:

Reception che per un 5 stelle nessuno parla italiano, per € 162 a notte la colazione non inclusa un sovrapprezzo di€ 42, assurdo, garage per 1 notte una moto € 20, vista nulla sulla terrazza interna. Struttura non adeguata a quel prezzo. Non ci tornerò mai più.

2026-06-01 • via Nuitee