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Facilities
Property facilities
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Fitness facilities
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WiFi available
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Free WiFi
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Parking
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Free Parking
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Non-smoking rooms
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Air conditioning
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Fitness center
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Swimming pool
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24-hour front desk
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Restaurant
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Room service
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Business center
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Terrace
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Garden
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Lift / Elevator
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Laundry
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Luggage storage
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Safety deposit box
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Bar
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Fax/photocopying
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Tour desk
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Soundproof rooms
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Facilities for disabled guests
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Ironing service
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Meeting/banquet facilities
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Hot tub/Jacuzzi
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Dry cleaning
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Breakfast in the room
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Massage services
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Spa/wellness center
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Currency exchange
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Babysitting/child services
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Valet parking
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Hammam
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Non-smoking throughout
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Private parking
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Outdoor pool
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Sun terrace
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Daily housekeeping
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Designated smoking area
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Accessible parking
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Parking garage
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Shuttle service (additional charge)
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Minimarket on site
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Concierge service
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Special diet menus - on request
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Kid meals
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Snack bar
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ATM/cash machine on site
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Kid-friendly buffet
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Pool bar
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Outdoor furniture
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Wine/champagne
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Coffee Shop on site
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Fruits
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Kids' pool
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Steam room
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Fitness/spa locker rooms
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Yoga classes
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Fitness classes
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Personal trainer
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Shuttle service
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Staff adhere to local safety protocols
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Laundry washed per local authority guidelines
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Guest rooms disinfected between stays
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Cleaning standards that are effective against Coronavirus
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Physical distancing rules followed
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Hand sanitizer in guest room and key areas
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Cashless payment available
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Fire extinguishers
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First aid kit available
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Sanitized tableware & silverware
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Contactless check-in/check-out
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Invoice provided
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Guests can opt-out any cleaning services during stay
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Smoke alarms
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Shared stationery like menus, pens are removed
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Guest room sealed after cleaning
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Physical distancing in dining areas
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Key access
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Food delivered to guest room
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CCTV outside property
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CCTV in common areas
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Process in place to check health of guests
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Access to health care professionals
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Face masks for guests available
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24-hour security
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Delivered food - securely covered
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Security alarm
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Thermometers for guests provided by property
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Walking tours
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Breakfast takeaway containers
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Key card access
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Bike tours
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Mobile app for room service
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Live music/performance
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Temporary art galleries
Review Highlights
Categories
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Property Description
Historic Charm and Modern Luxury
Balcony Views and Modern Amenities
Experience the enchanting blend of history and luxury with rooms offering balconies overlooking lush gardens or the stunning Caribbean. Enjoy modern comforts like flat-screen TVs and complimentary WiFi during your stay.
Culinary Delights and Fine Dining
Indulge in a culinary journey at our two distinguished restaurants. El Claustro tantalizes your taste buds with international flavors, while 1621 restaurant offers exquisite regional gourmet dishes that will leave you craving for more.
Relaxation and Wellness Retreat
Unwind and rejuvenate at our extensive spa facilities boasting 8 treatment cabins, a fully-equipped gym, and a tranquil sauna. Pamper yourself with luxurious treatments and embrace a state of bliss during your stay at Sofitel Legend Santa Clara Cartagena.
Book your stay now and immerse yourself in luxury and history at Sofitel Legend Santa Clara Cartagena.
For your safety, the entrance of any guest who has not been identified during the reservation process, or not registered at check-in, will be prohibited.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.
Property Policies
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Internet
WiFi is available in all areas and is free of charge.
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Groups
When booking more than 7 rooms, different policies and additional supplements may apply.
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Pets
Pets are not allowed.
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Parking
Free private parking is possible on site (reservation is needed).
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Children and extra bed policy
Children of any age are allowed.
Children up to and including 3 years old stay for free when using an available cot.
Children up to and including 11 years old stay for US$0 per person per night when using an existing bed.
You haven't added any extra beds.
Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.
Location
Guest Reviews
La ubicación
La habitación es vieja, fea, con basurera oxidada y extremadamente pequeña. No vale la pena pagar el monto por el tipo de habitación y atención recibida. La piscina es pequeña. Por su estructura hace un calor terrible y no llega la brisa del mar. Nos quejamos a varias veces y no hicieron nada. Lamentable q un hotel que se vende como 5 estrellas tenga instalaciones tan viejas y tan mala atención. El carro de la foto estuvo por más de 24h al lado de la habitación. A pesar de que dijimos nunca fue retirado.
Tudo estava organizado e serviço de limpeza impecável
Não tenho o que criticar
A true five star property in the heart of old town Cartagena, Columbia. We booked our stay with American Express Fine Hotels and Resorts were upgraded to a nice room. We also had an included free daily breakfast, which was very good with made to order dishes and a healthy selection of buffet items. I would like to acknowledge two people who went out of their way to make sure we had a good experience: Matteo and Karem. Both were at the front desk, and made sure that our stay was perfect. Would definitely stay here again.
It would be difficult to recognize everyone without unintentionally leaving someone out because the entire team was exceptional. We especially enjoyed interacting with Jeremy, Edison, Alejandro, Marco Antonio, Pedro, and Gabriel, who were always friendly, attentive, and welcoming. At Jardin Restaurant, Leonardo, Jorge, Maria, Claudia, Katherine, Clarabel, Alondra, and Oriana provided outstanding service and made every dining experience a pleasure. At 1621 Zharick and Jose were awesome! Truly, every member of the staff we encountered was fantastic and contributed to making our stay so memorable.
All
Too expensive
Sofitel Legend Santa Clara Cartagena Columbia,
July 11-17, 2026
Location:
Inside the walled city; convenient to walk to shops and restaurants.
Overall, the stay was amazing.
Atmosphere:
Quaint historic luxurious architecture. The structure and layout create nostalgic ambience but very clean - no mold mildew or musty odor.
The courtyard, lobby and walkways enhance the island feel of outdoors.
Plenty of free glass bottled water; a water refill station; and icy cucumber-lime infused water in the lobby.
Check-in:
Was very smooth and welcoming. The entire staff was inviting, professional and well dressed so easily differentiated and recognizable.
Rooms: Immaculate.
Comfortable and cozy.
Senora Edis was our housekeeper who works tirelessly and added nice touches to our room that we noticed.
Bed and bedding was impeccably clean, rooms adequately spaced with drawers, closets and clothes hangers. (choice of pillows)
Bathroom:
Very clean with good lighting including a magnifying make up mirror. Also the hotel provided umbrellas in the rooms and the lobby.
Cleanliness:
The entire hotel was immaculately clean. If there was any flaw or lack it was addressed immediately to satisfaction.
Value:
Expensive intercontinental 5 star expectations with exceptional staff service.
Noise level:
amazingly NO disturbances in the room.
The only noise was at night in the restaurant courtyard — loud, continuous high-pitched peeping sounds vocalized by tiny ground frogs but that’s nature so you cannot control it. I did not see them but surely heard them. They are part of Cartagena.
Amenities:
Whatever you need, they can provide. The bathroom had nice basic toiletries; the room had varieties of coffee and delicious chocolates. Plenty of water for the asking.
Service:
Every single staff member that we encountered was courteous, gracious and welcoming.
Service:
Breakfast Buffet:
Señora Amada is a wonderfully pleasant accommodating waitress. We appreciated her attentiveness, bright smile and looked forward to dining in her station.
Outstanding Butler Service:
Señor Rudy Cuadro is the epitome of excellence extraordinaire! A perfect gentleman.
He is very professional; personable, respectful; knowledgeable and well versed with superb multi- lingual communication skills; well mannered, resourceful and patient.
He explained historical aspects of Columbia and walled city of Cartagena in textbook fashion. Amazing! Answering our many questions regarding cultural, recreational and leisure tourist pastimes.
Upon request Sr. Rudy suggested several options of impressive safe excursions to experience. He booked exclusive reservations and outings for us including the Palenque tour. At Palenque we had an incredible fun time where we interacted, shopped, learned and enjoyed the Best food of our entire trip (besides the hotel breakfast buffet).
Sr. Rudy scheduled our hotel spa appointment that we changed several times, accommodating every change without even a hint of annoyance.
Sr. Rudy was perfect for us, the absolute best —-we could not have had any better synchronization.
Thanks to Diego; Jeremy: Alejandro and all of the staff named and unnamed here. all of
And many special thanks to Sr. Rudy for enhancing our 1st visit to Columbia to be enjoyable,easy and memorable.
We had a wonderful dinner in the courtyard at Santa Clara - fabulous food and service- with a special mention to Vanessa for taking care of us so well! The courtyard is stunning - calm and peaceful perfect for dinner.
We loved everything about our stay. The breakfast is absolutely and fantastic, especially having it in the courtyard. The location is perfect, right in the old town.
But what was most outstanding was the service by the staff. Literally every member of staff, from the people at the pool to the butlers to the people serving breakfast. Wow! Thank you for all you do!
Service remarquable, piscine superbe, restaurant excellent, petit dej fantastique
Immaculate service. Best I have ever experienced. Enchanting building. Terrific dining and cocktail program. One of the coolest bars I’ve ever hung out in. Dont think twice abt staying here. Luis is the man as well!
Un séjour de rêve ! L’hôtel est absolument magnifique et le personnel est toujours aux petits soins. Idéalement situé au cœur du quartier historique, c’est un véritable havre de paix. Une expérience exceptionnelle !
La ubicación
Limpieza
Breakfast
Na
Such an amazing place in the middle of the old center of Cartagena.
Luis was fantastic to advice us to the best fish dishes served.
I really racomend jardin of Santa Clara
Su servicio luxury
Las cortinas del cuarto, la entrega tarde de mi habitación.
Our hotel of choice in Cartagena. Great service that shows genuine care for the guests . Everything is amazing about this place. We came to celebrate my mom 65th Bday. People remembered our name during the entire stay. Our favorite bar- El Coro- Julian, Diana, Sofia had a cake, flowers and a pretty sign for my mom and sang happy birthday fo her. A truly memorable experience. They were beyond generous and warm. Love this place. Can’t wait to be back
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