Embassy Suites by Hilton Washington DC Chevy Chase Pavilion

You had to take a separate lift / escalator from ground floor up to reception, then again to your rooms.

When we entered the suite, for me, it was clear it had not been cleaned properly. The floors were sticky, and the bedsheets had an unpleasant odor. I’m also allergic to dust and was sneezing throughout our entire stay. Cleanliness is essential to a hotel’s reputation, and this experience fell well below expectations.

We had issues with accessing the pool on Saturday and Sunday because they rent it out to a swim school. We were basically thrown out of the pool area by the swim school and hotel staff wasn’t prompt in resolving this issue.

Rooms were not very clean, with some stains on doors

Parking cost and validation process was not a great experience. Solution: give guests a parking key card or embed that option into the room key like Las Vegas does. Subsidize the parking cost to $20 for multiple entry, rather than 36 dollars with front desk manual validation each time one goes out - that was not a good CX.

Żenująca niekompetencja niemal wszystkich pracowników recepcji, nie orientują się w regułach płatności ich hotelu, chaos nieprzeciętny, nikt poza menagerem nie potrafił pomóc. Różnie bywało też z zespołem obsługującym śniadanie, jeden z kucharzy zachowywał się arogancką, co najmniej jak wódz kubańskiej rewolucji

Happy hour and breakfast issues.
Happy hour-Someone put their hands in the tortilla bowl. A manager saw it and removed the chip bowls from further consumption as it had become possibly contaminated. Workers later put it back out instead of disposing it.

Morning cook got an egg order wrong. No big deal. But he gave us someone else's order (omelettes) and wouldn't let it go even when we walked by. No biggie. Just odd.

Abandoned shopping mall. Old school hotel with $25 movie rentals but can't stream on the TV like newer hotels.
Most of the rooms that can sleep larger families were double beds only.
If it wasn't more expensive than better hotels closer to the Mall it might be a good budget option but it was significantly more expensive than comparable options nearer the city.
Peeling paint, broken light shade, mini fridge kept cutting off. Typical older hotel in disrepair. Called the front desk for assistance finding the ice machine (it's on 8 btw) and they put me on hold for 5 min then hung up.

Rooms weren’t ready at check in. Not very clean. Staff were not very friendly and argued with multiple guests at the front desk. The property was in an abandoned conference center which felt sort of dystopian and desolate.

A little confusing (for a country girl) to find entrance and exit to metro. It became a joke and resulted in lots of laughter.

It is an old hotel, electric outlet either did not work or would constantly pop! One exit to the outside. False advertising, no Cheesecake Factory. Mall is sitting empty!
No carts, searched for 2 hrs. Very short staffed. Then had the nerve to charge 106.20 for parking they don’t offer.
What a scam. If I was Hilton I wax remove my brand from this hotel!

Nie działająca spłuczka w toalecie, nie działające jakuzzi.