Children allowed
Pets allowed

Facilities

Health or beauty spa nearby
Guest education on local ecosystems and culture
Fitness facilities (surcharge)
Parking
Non-smoking rooms
Restaurant
Room service
Terrace
Family rooms
Pets allowed
See all facilities

Review Highlights

Pros:
Friendly and attentive staff
Good location
Cons:
Inconsistent service quality
Limited breakfast variety

Categories

Cleanliness
8.3
Guests noted the rooms were clean and comfortable, but there were some concerns about maintenance.
Service
9.3
Overall staff was reported to be very friendly and attentive, though there were some instances of poor service.
Location
9.3
The location was frequently highlighted as a positive aspect, with easy access to nearby attractions.
Room Quality
8.8
Rooms were described as spacious and comfortable, but there were minor criticisms regarding decor.
Amenities
8.8
Amenities were mentioned positively overall, though there were minor drawbacks such as lack of variety in breakfast.
Value for Money
8.8
Guests felt they received good value for the quality of the hotel and services offered.
Food and Beverage
8.3
Breakfast quality was good, but some guests noted a lack of variety.
Overall Experience
8.8
Guests had a positive experience overall, with a few isolated issues mentioned.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-16 02:39

Property Description

Spacious and Modern Suites
Lancaster House presents 55 spacious suites in a chic modern setting, ranging from 45 to 82 square meters. Each suite features a private terrace on the second floor, providing a comfortable and luxurious stay.

Dining and Entertainment
Indulge in a culinary experience at our two restaurants - Gatsby and Bistró 106, offering a variety of international dishes and Colombian coffee. Unwind at our Bar with international cocktails and live music, ensuring a delightful evening for our guests.

Convenience and Comfort
From a Business Center to event rooms, an updated gym, and various services like 24-hour suite service and shuttle service, Lancaster House ensures a convenient and comfortable stay for families, groups, executives, and long-term guests.

Experience the luxury and convenience of Lancaster House - book your stay now for an unforgettable experience!

Important information:

Please note that Colombian citizens living abroad and foreign guests are tax-exempt when buying a tourist package (accommodations plus service).

Children under 18 must be accompanied by an adult at check-in.

Please note that pets are allowed only for guests staying in the Junior suite with Terrace, and additional daily fee will apply.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests under the age of 18 can only check in with a parent or official guardian.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: BOG

Property Policies

  • Pets

    Pets are allowed on request. Charges may be applicable.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 1 year old stay for free when using an available cot.
    Children up to and including 5 years old stay for free when using an existing bed.
    Children up to and including 5 years old stay for free when using an available extra bed.
    People 6 years old and over stay for COP 75,000 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

  • Parking

    Private parking is possible on site (reservation is not needed) and costs COP 15000 per day.

Location

Guest Reviews

8.8
Based on 2107 reviews
Cleanliness: 8.3
Service: 9.3
Location: 9.3
Room Quality: 8.8
Amenities: 8.8
Value for Money: 8.8
Food and Beverage: 8.3
Overall Experience: 8.8
L
Luz • solo_traveller • co
10
Tranquilidad
Pros:

Amabilidada

Cons:

La amabilidad de los emplados

2026-05-27 • via Nuitee
C
Carlos • solo_traveller • co
9
Pros:

Todo

2026-05-27 • via Nuitee
R
Rodolfo • couple • co
10
el personal muy atento y servicial
Pros:

desayuno bueno la cama muy buena y la ubicación excelente.

Cons:

las instalaciones son un poco antiguas

2026-05-27 • via Nuitee
F
Felipe • family_with_children • co
9
Pros:

El personal muy atento, todo limpio y suite grande!, desayuno muy bueno!
buenas instalaciones, se mentiene actual y acogedor!

2026-05-25 • via Nuitee
C
Cevat • couple • tr
1
Berbat
Pros:

Sadece yemekleri ve odaları

Cons:

Restaurantta etiket fiyatının iki katı hesap çıkarttılar

2026-05-25 • via Nuitee
M
MAYERLY A • solo_traveller • co
9
Confortable
Pros:

Excelente desayuno y habitacion amplia y muy comoda

Cons:

Amplitud de la habiracion y atencion en la habitacion excelente

2026-05-25 • via Nuitee
M
maria • family_with_children • co
10
Excelente
Pros:

La habitacion y el servicio

Cons:

Ningun

2026-05-22 • via Nuitee
D
David • solo_traveller • pe
5
MAS O MENOS NOMAS
Pros:

antes de llegar al hotel estuve llamando durante dos dias para que me confirmen la reserva, dos dias estuve esperando que alguien me responda. Los unoers que tienen para contacto nadie los contesta a pesa de estar activos

Cons:

No se comunican, ni responden llamadas oportunamente. La atencion de algunos de los encargados, no es la mejor.

2026-05-21 • via Nuitee
S
stephania • extended_group • co
8
Pros:

Ubicación, comida, instalación

Cons:

La comunicación con el spa solicite hacerme masajes para el día domingo, me
Dicen que si, después que no podrían y después que el lunes nos podía atender 1 persona y éramos 3 la de la masajes entonces cancelamos, increíble que un punte festivo no tengan personal para el spa

2026-05-20 • via Nuitee
J
JORGE LUIS • solo_traveller • co
9
2026-05-18 • via Nuitee
C
christian • couple • co
1
Lo mejor que pueden hacer es leer mi reseña ANTES de reservar
Pros:

La verdad nada

Cons:

Al ingresar a las 10:30 pm nos dimos cuenta que la estufa a gas estaba prendida. Y al girar la perilla para apagar no funcionaba. Llamamos a servicio subieron y la solución fue ponga la queja y cierre ma llave del
Gas. Es decir ese hotel es un peligro! A la ducha le faltaba una puerta y toda el agua se iba al baño. La cocina no daban ganas de entrar. Y el baño se veia y se sentía sucio. Deberían de hacer una revisión de todo el gas para empezar. Cuando lo mencioné en el check out y me dije a la chica de recepción, se le notó la pena que le dio. Ahora: desde cuando estaba esa estufa encendida? El tamaño del daño al abrir la puerta de la habitación pudo habernos generado daños o una explosión… en fin. Es una empresa donde dependen muchas familias de su sustento pero los dueños no se que piensan.

2026-05-17 • via Nuitee
A
aleja1308 • solo_traveller • co
10
Excelente elección!
Pros:

Excelente gracias ubicación, la suite muy cómoda y amplia, muy recomendado.

2026-05-15 • via Nuitee
J
Jose • couple • co
9
Posibilidad de descanso
Pros:

El desayuno muy bueno

Cons:

Todo bien

2026-05-12 • via Nuitee
J
Juan Andrés • solo_traveller • mx
8
Pros:

Las habitaciones amplias y cómodas, el desayuno cumple la expectativas.

Cons:

No colocaron suficientes toallas,

2026-05-12 • via Nuitee
Z
Zubieta Herrera • couple • co
10
Pros:

Todo impecable y el personal muy amable

2026-05-12 • via Nuitee
C
Carlos • solo_traveller • co
10
2026-05-11 • via Nuitee
H
Haidy • solo_traveller • co
6
Incómoda
Pros:

La ubicación

Cons:

La habitación a la calle demasiado ruidosa

2026-05-11 • via Nuitee
P
PIEDAD ROCIO • couple • co
10
Satisfactorio
Pros:

Todo súper 👌

Cons:

El Tv no sirvió 😂

2026-05-10 • via Nuitee
M
Miguel • couple • co
10
2026-05-07 • via Nuitee
J
Jose Ernesto • couple • co
10
2026-05-06 • via Nuitee