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Facilities
Property facilities
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WiFi available
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Free WiFi
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Parking
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Non-smoking rooms
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Air conditioning
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24-hour front desk
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Restaurant
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Room service
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Business center
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Heating
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Terrace
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Family rooms
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Lift / Elevator
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Laundry
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Luggage storage
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Express check-in/check-out
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Safety deposit box
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Bar
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Fax/photocopying
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Tour desk
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Soundproof rooms
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Facilities for disabled guests
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Ironing service
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Meeting/banquet facilities
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Dry cleaning
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Packed lunches
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Currency exchange
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Non-smoking throughout
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Daily housekeeping
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Accessible parking
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Parking garage
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Special diet menus - on request
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Kid meals
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Snack bar
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ATM/cash machine on site
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Lockers
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Electric vehicle charging station
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Outdoor furniture
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Wine/champagne
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Coffee Shop on site
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Fruits
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Staff adhere to local safety protocols
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Laundry washed per local authority guidelines
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Guest rooms disinfected between stays
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Cleaning standards that are effective against Coronavirus
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Physical distancing rules followed
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Hand sanitizer in guest room and key areas
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Cashless payment available
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Fire extinguishers
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First aid kit available
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Sanitized tableware & silverware
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Guests can opt-out any cleaning services during stay
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Smoke alarms
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Shared stationery like menus, pens are removed
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Property cleaned by professional cleaning companies
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Physical distancing in dining areas
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Food delivered to guest room
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CCTV in common areas
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Process in place to check health of guests
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Face masks for guests available
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24-hour security
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Delivered food - securely covered
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Security alarm
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Key card access
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Mobile app for room service
Review Highlights
Categories
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Property Description
Luxurious Accommodation
Princesa Plaza, located in Madrid's Argüelles District, offers elegant rooms featuring large reproductions of famous paintings. Rooms are spacious with seating areas, satellite TV, and air conditioning.
Fitness and Wellness
The hotel boasts the Holiday Gym fitness centre with a small indoor pool for aquagym classes. Guests can enjoy complimentary fitness classes and access to cardiovascular equipment.
Convenient Location and Services
Situated near Plaza España Square and the Royal Palace, Princesa Plaza offers car rental, currency exchange, and a helpful tour desk. Shuttle services can be arranged for a seamless travel experience.
Book now to experience luxury and convenience at Princesa Plaza in Madrid!
Please note that the hotel does not accept pets.
Please note that baby cots are available upon request and subject to availability for all rooms, except triple rooms.
Please note some special rules apply for the fitness center, to be consulted with the hotel.
Please note that the maximum capacity of the Deluxe, Superior y Panoramic Superior rooms is 3 guests.
Please note: Guests must indicate the ages of the children traveling with them.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests under the age of 18 can only check in with a parent or official guardian.
A deposit may be required at the property.
Property Policies
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Internet
WiFi is available in all areas and is free of charge.
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Pets
Pets are not allowed.
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Groups
When booking more than 9 rooms, different policies and additional supplements may apply.
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Parking
Public parking is possible on site (reservation is not needed) and costs EUR 27 per day.
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Children and extra bed policy
Children of any age are allowed.
Children up to and including 3 years old stay for free when using an available cot.
Children from 12 years old to 17 years old stay for € 40 per person per night when using an available extra bed.
Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.
Location
Guest Reviews
Fantastic stay! Everything was perfect, clean rooms, friendly staff, great location, and excellent service. Highly recommended, and we would definitely stay here again!
La atención y la comodidad de la cama
Me gustó todo
O Hotel é muito limpo, bem conservado
Iniciou no momento de nossa chegada chegamos um pouco antes da meia noite! Bastante cansados! O único recepcionista do hotel estava ao telefone resolvendo algum problema com algum hospede! Esperamos por mais de 30’, sempre aprendi que devemos atender a pessoa que está presencial no local, tentamos por muito tempo que ele nos atendesse, quando finalmente quase 60’ depois, foi nos atender, nos disse que tinha que resolver alguns problemas, enfim… que horror, ficamos inconformados. Estavamos com fome e não tinha nem um restaurante, bar para nos atender, tudo fechado!
Um dia eu estava no banho e simplesmente a agua fria parou de sair da torneira, me queimei e não estava entendendo o que estava acontecendo ! Ligamos na recepção para entender o que estava acontecendo , ligamos varias vezes! Não conseguimos falar
Quando finalmente conseguimos, nos informaram que como a recepção estava cheia no presencial, eles não poderiam nos atender ate nao terminarem o presencial… ai, é interessante! Chego super tarde para fazer checkin e nao me atendem para atenderem ao telefone! E quando o contrário acontece, não me atendem ao telefone para atenderem o presencial… sinceramente!
O colchão estava muito afundado, bem ruim mesmo
This hotel was the first time I've stayed at a 4 star that actually was a 4 star. I chose it because I'd been traveling a long time and it was my last week. Madrid is hot and folks have different air conditioning standards there than what I am used to. I was satisfied with the air conditioning in this hotel and found my AC actually worked.
Customer support was pretty good, there was more of a language barrier than I expected but when things like losing a room key came up they fixed it super fast without giving me a hard time.
I wish it was easier to see the menu for the restaurant in the lobby. I was nervous to use it the first few days because I didn't know how to find out what they were serving. But once I used it it was great!
Also wish it was easier to get access to a pool with how hot it was. The hotel appears to be attached to a shopping center but I never found a way to access the tunnel to walk over. It looked like there was construction going on though.
Atención del personal
No hubo nada negativo
Recently renovated, nice views of the city
Expensive parking
la habitacion y baño son excelentes por dimensión y renovado
las almohadas son un poco altas para mi gusto
Instalaciones, limpieza y personal a un nivel altísimo.
Bien situado, pero a 10-15 minutos andando de Gran Vía.
El servicio de limpieza deficiente.Si no llego a insistir, me quedo 2 noches con la habitación sin hacer
definitely i will come back here very good in service i had a small issue in my room and they acted in less than 30min and they give me another room
it’s supposed to be 5 star hotel
Espaço
Estava tudo bem
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