Sandman Hotel & Suites London Downtown

Hotels
•
Northland Group
7.2 (331 reviews)
374 Dundas St, London, Ontario, N6B1V7 , London , CA
1-519-661-0233

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Pets allowed

Facilities

Free breakfast
Fireplace in lobby
Free WiFi
24-hour front desk
Luggage storage
Elevator
ATM/banking
Conference space
Downhill skiing nearby
Cross-country skiing nearby
See all facilities

Review Highlights

Pros:
Friendly staff
Decent breakfast options
Cons:
Cleanliness issues
Sketchy location

Categories

Cleanliness
6.3
Concerns about dirty carpets and smells in hallways.
Service
7.8
Staff were mentioned as friendly and accommodating.
Location
6.8
Many reviews mentioned the presence of sketchy characters and homeless individuals.
Room Quality
6.8
Rooms are clean but outdated, with issues like noise and window ventilation.
Amenities
7.3
Breakfast options were decent; however, vending snacks and ice machines were reported broken.
Value for Money
7.3
Price felt reasonable for the overall experience, but some expected more.
Food and Beverage
7.8
Variety of breakfast options available.
Overall Experience
7.5
Mixed feelings about the hotel, balancing positives with safety concerns.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 00:53

Property Description

Experience comfort and convenience at the Sandman Hotel & Suites London Downtown, where modern amenities meet exceptional service.

Complimentary Breakfast
Start your day right with a complimentary full breakfast served on weekdays from 6:30 AM to 9:30 AM and weekends from 7:00 AM to 10:00 AM, ensuring you are fueled for adventure.

Comfortable Accommodations
Choose from our 109 air-conditioned rooms featuring refrigerators, LCD televisions, and complimentary wireless internet access, perfect for both relaxation and productivity.

Flexible Event Space
Whether planning a business meeting or a special event, our conference space and meeting rooms are equipped to cater to your needs, with the added convenience of a business center and dry cleaning services.

Book your stay at Sandman Hotel & Suites London Downtown for an unforgettable experience in the heart of the city!

Important information:

  • The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
  • The property allows pets in specific rooms only and has other pet restrictions (surcharges apply and can be found in the Fees section). Guests can arrange to bring pets by contacting the property directly, using the contact information on the booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: YXU

Property Policies

  • Pets

    Maximum number of pets per room 2

  • Pets

    Only dogs and cats are allowed

  • Pets

    Service animals are exempt from fees/restrictions

  • Children and extra beds

    No rollaway/extra beds available

  • Pets

    Pet max weight (per pet) in kg is 16

See all policies

Location

Guest Reviews

7.2
Based on 331 reviews
Cleanliness: 6.3
Service: 7.8
Location: 6.8
Room Quality: 6.8
Amenities: 7.3
Value for Money: 7.3
Food and Beverage: 7.8
Overall Experience: 7.5
K
Kozhipadan • family_with_children • ca
2
Disappointed. Bed bugs.
2026-05-20 • via Nuitee
I
Ian • couple • gb
8
Pleasant stay
Pros:

Location

Cons:

Needs updating a full refurbishment

2026-05-19 • via Nuitee
K
Karine • couple • ca
10
Pros:

L’emplacement et le personnel

2026-05-17 • via Nuitee
A
Andre • solo_traveller • ca
10
2026-05-17 • via Nuitee
S
Suresh • solo_traveller • ae
10
2026-05-17 • via Nuitee
C
chantell • family_with_children • ca
3
Not up to par with sandman expectations
Pros:

Location

Cons:

Beds were uncomfortable. Rooms outdated. Basic amenities not available. No body wash refills just bar soap. There was carpet Beatles. Breakfast was so gross coffee was hot water. Not up to par with sandman .

2026-05-13 • via Nuitee
J
JIWON • solo_traveller • kr
7
Pros:

운서역에서 가깝고 시설은 깨끗함

Cons:

프론트 직원들의 고압적 태도 및 불친절함

2026-05-10 • via Nuitee
P
Phil Sutcliffe • solo_traveller • ca
10
Great stay. Excellent location.
2026-05-10 • via Nuitee
C
Cindy • solo_traveller • ca
6
Pros:

Conveint location

Cons:

The curtains in our room were bolted to the ceiling so we could not close them, was not happy at 6am....woke up because there was an alarm set on the clock, not by us, and then couldn't get back to sleep because it was so bright!!!!

2026-05-09 • via Nuitee
M
Mary • couple • ca
7
The hotel was pretty good. My husband loved the bed, I found it too hard, so depends on your preference. Breakfast was
Pros:

The rooms were clean and close to all amenities

Cons:

Right beside a homeless shelter I believe it was. You are right downtown and there is a lot of homeless, drugs and literally poop in the street. Not the hotels fault and we never felt unsafe. Only other thing was we couldn’t open a window. Felt stuffy and couldn’t air out.

2026-05-08 • via Nuitee
R
Rollie • couple • ca
6
Pros:

price, proximity to downtown, bed

Cons:

proximity to homeless shelter, parking fee for back open parking, early check in fee

2026-05-07 • via Nuitee
O
Onwuzulike • solo_traveller • ca
9
2026-05-06 • via Nuitee
P
Peter • couple • ca
8
2026-05-04 • via Nuitee
F
Frankie • couple • ca
9
Overall, great stay
Pros:

Close to downtown at a good reasonable rate

Cons:

You look like The shower was a bit dirty still

2026-05-04 • via Nuitee
R
Rob • solo_traveller • ca
8
2026-05-04 • via Nuitee
E
Edward • solo_traveller • us
10
2026-05-02 • via Nuitee
L
Lisa • solo_traveller • ca
5
While the price , proximity to downtown , and room amenities are attractive - the safety issue can’t be overlooked.
Pros:

Needed a hotel in London for 2 weeks while my apartment was repaired after a flood , was reasonably priced and the room was a good size with a working kitchen .

Cons:

The location is dangerous and unsafe , was frequently approached by the residents of the neighbouring House of Hope who actively use drugs in front of the building . Without the locked and gated underground parking there is no way to stay there with a car without putting a vehicle at risk . The staff were inconsistent, some were excellent and very organized others were unhelpful and disinterested . Cleaning services were also unreliable, the room was only cleaned 30% of the time it was requested and not thoroughly .

2026-04-29 • via Nuitee
A
Adams • solo_traveller • ca
10
2026-04-27 • via Nuitee
M
Margaret • couple • ca
8
Convenient and comfortable to stay for day surgery hospital trip.
Pros:

We were there for day surgery which worked very well. To reduce stress we left the car at the hotel and took an uber to the hospital. It was quiet, the air conditioning worked well. We had a fridge and microwave. Lots of hot water and a nice bath. I liked that the front desk called to ask if we had everything. Staying there made day surgery easy.

Cons:

The bed was a bit saggy and the pillows too fat

2026-04-27 • via Nuitee
R
Ryan • extended_group • ca
7
2026-04-26 • via Nuitee