Sandman Hotel & Suites London Downtown

Hotels
•
Northland Group
7.2 (331 reviews)
374 Dundas St, London, Ontario, N6B1V7 , London , CA
1-519-661-0233

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Pets allowed

Facilities

Free breakfast
Fireplace in lobby
Free WiFi
24-hour front desk
Luggage storage
Elevator
ATM/banking
Conference space
Downhill skiing nearby
Cross-country skiing nearby
See all facilities

Review Highlights

Pros:
Friendly staff
Decent breakfast options
Cons:
Cleanliness issues
Sketchy location

Categories

Cleanliness
6.3
Concerns about dirty carpets and smells in hallways.
Service
7.8
Staff were mentioned as friendly and accommodating.
Location
6.8
Many reviews mentioned the presence of sketchy characters and homeless individuals.
Room Quality
6.8
Rooms are clean but outdated, with issues like noise and window ventilation.
Amenities
7.3
Breakfast options were decent; however, vending snacks and ice machines were reported broken.
Value for Money
7.3
Price felt reasonable for the overall experience, but some expected more.
Food and Beverage
7.8
Variety of breakfast options available.
Overall Experience
7.5
Mixed feelings about the hotel, balancing positives with safety concerns.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 00:53

Property Description

Experience comfort and convenience at the Sandman Hotel & Suites London Downtown, where modern amenities meet exceptional service.

Complimentary Breakfast
Start your day right with a complimentary full breakfast served on weekdays from 6:30 AM to 9:30 AM and weekends from 7:00 AM to 10:00 AM, ensuring you are fueled for adventure.

Comfortable Accommodations
Choose from our 109 air-conditioned rooms featuring refrigerators, LCD televisions, and complimentary wireless internet access, perfect for both relaxation and productivity.

Flexible Event Space
Whether planning a business meeting or a special event, our conference space and meeting rooms are equipped to cater to your needs, with the added convenience of a business center and dry cleaning services.

Book your stay at Sandman Hotel & Suites London Downtown for an unforgettable experience in the heart of the city!

Important information:

  • The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
  • The property allows pets in specific rooms only and has other pet restrictions (surcharges apply and can be found in the Fees section). Guests can arrange to bring pets by contacting the property directly, using the contact information on the booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: YXU

Property Policies

  • Pets

    Maximum number of pets per room 2

  • Pets

    Only dogs and cats are allowed

  • Pets

    Service animals are exempt from fees/restrictions

  • Children and extra beds

    No rollaway/extra beds available

  • Pets

    Pet max weight (per pet) in kg is 16

See all policies

Location

Guest Reviews

7.2
Based on 331 reviews
Cleanliness: 6.3
Service: 7.8
Location: 6.8
Room Quality: 6.8
Amenities: 7.3
Value for Money: 7.3
Food and Beverage: 7.8
Overall Experience: 7.5
Y
Yoshihide • couple • jp
6
Pros:

Room is clean. Staffs are friendly.

Cons:

Many drug users loiter near the entrance.

2026-06-13 • via Nuitee
B
Bruce • solo_traveller • ca
7
2026-06-10 • via Nuitee
N
Nadya • couple • ca
3
2026-06-06 • via Nuitee
Y
Yayi Bruno • solo_traveller • us
8
Pros:

Morning Breakfast very good 👍

Cons:

Clean room quietly good place to stay secure parking good customers service good peoples 👍

2026-06-06 • via Nuitee
A
andrew • solo_traveller • ca
5
Pros:

Location.

Cons:

Being quoted 2 different prices for early check in. One of 35 when I got there was told 40.
No glasses in the room. Had to ask. I have never had a hotel not have glasses in the room. Coffee was pretty bad as well. Also weird that the ac couldnt be felt in the bed room area of the suite. Lighting was pretty bad in the bedroom

2026-06-04 • via Nuitee
C
Cameron Lisk • extended_group • ca
10
Pros:

Excellent from start to finish. Room was immaculate, facilities were excellent. Staff were friendly and efficient. Breakfast was great. Thanks!

Cons:

It was all great. No complaints at all.

2026-06-04 • via Nuitee
K
Kj • solo_traveller • us
7
Pros:

Room

Cons:

Check in was difficult. Asked 3 times to slow down their speech - wasted request

2026-06-03 • via Nuitee
K
Karen • family_with_children • ca
8
The room was clean, the complementary breakfast was good having a variety of item to choose from. The staff are friendly
Pros:

It was located in a good place close to amenities

Cons:

The room size could’ve been a bit bigger. There was only one elevator in use.

2026-06-01 • via Nuitee
L
Linda • solo_traveller • ca
9
Pros:

The Kking suite was great value for the location.

2026-06-01 • via Nuitee
L
Ligia • couple • ca
9
Pros:

Room was comfortable, spacious and clean and we can cook which was fantastic

Cons:

Downtown

2026-05-31 • via Nuitee
R
Rollie • family_with_children • ca
8
Good value and facilities. Location iffy.
Pros:

The room was spacious, clean and the cost is great. It was well-equipped with fridge and coffee maker. The free continental breakfast was a plus.

Cons:

The adjacent area was surrounded by individuals who appear to be unhoused and under the influence. There were some garbage on the sidewalks too.

2026-05-29 • via Nuitee
T
Temistocles • family_with_children • ve
9
2026-05-28 • via Nuitee
M
Mitchell • solo_traveller • ca
10
2026-05-26 • via Nuitee
R
Robert • solo_traveller • ca
5
Loved it.
Pros:

Clean and check in girl was very pleasant.

Cons:

Many homeless people around.

2026-05-26 • via Nuitee
J
Jennifer • couple • ca
8
I enjoyed my stay
Pros:

It was close to the train station the security of the building was good

Cons:

All the homeless so close

2026-05-25 • via Nuitee
G
Guiseppena • solo_traveller • ca
2
Hotel needs updating carpets are terrible and wallpaper peeling in several areas
Pros:

Beds were clean and comfortable shower had hot water and good pressure

Cons:

Got stuck in an elevator and was told there was no stair access …carpets are old and rooms are in need of modernizing

2026-05-25 • via Nuitee
K
Kozhipadan • family_with_children • ca
2
Disappointed. Bed bugs.
2026-05-20 • via Nuitee
I
Ian • couple • gb
8
Pleasant stay
Pros:

Location

Cons:

Needs updating a full refurbishment

2026-05-19 • via Nuitee
K
Karine • couple • ca
10
Pros:

L’emplacement et le personnel

2026-05-17 • via Nuitee
S
Suresh • solo_traveller • ae
10
2026-05-17 • via Nuitee