Sandman Hotel & Suites London Downtown

Hotels
•
Sandman Hotel Group
7.1 (1473 reviews)
374 Dundas Street , London , CA

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Paid
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
24-hour front desk
Business center
Heating
Family rooms
See all facilities

Review Highlights

Pros:
Friendly, helpful staff and efficient service
Clean and comfortable rooms
Good complimentary breakfast and coffee
Convenient, walkable location to downtown/venues
Secure parking and card access
Occasional complimentary upgrades to suites
Cons:
Unsafe neighborhood / homeless and drug activity near hotel
Lack of accessible rooms and problematic outlet placement (CPAP/fire concern)
Only one elevator in use / slow elevators
Inconsistent pricing for early check-in and some price concerns
Missing in-room items at times (glasses), AC/lighting issues in some suites
No porters available

Categories

Cleanliness
8.2
Multiple guests described rooms as clean, immaculate and quiet; several mentions of good housekeeping and overall tidy rooms.
Service
8.6
Front desk and cleaning staff repeatedly praised as friendly, helpful and efficient; complimentary upgrades and easy check-in noted by several reviewers.
Location
5.2
Convenient, walkable to downtown and attractions but many guests reported safety concerns due to a homeless/drug shelter next door and loitering near the entrance.
Room Quality
7
Rooms described as comfortable and quiet with some suite upgrades; some negatives include small room size for some, poor bedroom lighting, weak AC in suite bedroom and accessibility shortcomings (no walk-in shower/taller toilets, outlet placement).
Amenities
6.8
Complimentary breakfast and parking praised; drawbacks include only one elevator in use at times, slow elevators, lack of porters, occasional missing in-room items (glasses) and accessibility-related amenity gaps.
Value for Money
6.2
Mixed perceptions: some found suites good value while others flagged price concerns, inconsistent early check-in fees and booking/price communication issues.
Food and Beverage
7.6
Breakfast repeatedly described as very good with a variety of items and good coffee by many guests, though a few noted the coffee was poor.
Overall Experience
7.2
Overall positive guest interactions and clean rooms contrasted with neighborhood safety concerns and some operational/amenity issues, yielding a generally favorable but not outstanding experience.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-08-11 16:43

Property Description

Convenient Location
Situated in London, Ontario, Allure Hotel & Suites London Downtown is just a short stroll from the London Convention Center and the Grand Theater, making it an ideal choice for both business and leisure travelers.

Modern Amenities
Experience comfort in every room with a flat-screen cable TV, microwave, refrigerator, and coffee maker. Stay connected with complimentary Wi-Fi and enjoy a delicious continental breakfast to start your day right.

Fitness and Business Facilities
Unwind in the well-equipped gym with top-notch facilities or stay productive at the business center. Valet parking adds convenience to your stay, ensuring a hassle-free experience.

Book now for a memorable stay at Allure Hotel & Suites London Downtown, where convenience meets comfort.

Important information:

Upon check-in photo identification and credit card is required. All special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: YXU

Location

Guest Reviews

7.1
Based on 1473 reviews
Cleanliness: 8.2
Service: 8.6
Location: 5.2
Room Quality: 7
Amenities: 6.8
Value for Money: 6.2
Food and Beverage: 7.6
Overall Experience: 7.2
A
Amanda • family_with_children • ca
1
Cons:

Half eaten apple core in lobby, soiled couches in lobby, received a room key upon check in only to find someone else already in room, next door to a homeless shelter, staff slow to deal with issues.

2026-09-18 • via Nuitee
K
Karen • solo_traveller • ca
8
2026-09-18 • via Nuitee
Z
Zhu • solo_traveller • ca
1
2026-09-14 • via Nuitee
A
Arash • couple • ca
6
Pros:

It was clean

Cons:

1- very soft and uneven mattress, worn down, caused back pain for both of us. 2-Close to homeless shelter.

2026-09-14 • via Nuitee
Z
Zhu • solo_traveller • ca
1
Cons:

very bad, the light in the room is broken and the room is very dark, I had to wait a long time for the elevator, and there’s a lot of noise from construction upstairs.

2026-09-14 • via Nuitee
M
MALIK • couple • ca
2
Its a crack hotel.
Pros:

Price was good but evem for that price I expect a basic level of cleanliness.

Cons:

The room smelled and had various types of stains all over. Around the property there were druggies passed out at all hours.

2026-09-12 • via Nuitee
E
Ellen Chae • solo_traveller • ca
1
2026-09-11 • via Nuitee
W
wayne • solo_traveller • ca
7
An inexpensive stay that came with a breakfast and a clen/comfy room. Not too bad!
Pros:

The young lady at the front desk on arrival and departure was lovely! Polite and was very friendly! The breakfast was good and was nice tgat it was included which I hadn't expected. Overall....the property is dated and definitely needs a re-do! But for the price I paid....it was fine. Definitely better than the Days Inn! The room was clean and comfortable.

Cons:

My few issues....first was the drug re-hab facility next door. Just not a welcoming nor secure feeling with having tenants from there hanging near or on the hotel property. I didn't like that parking was not included. The Staywell tgat I usually stay at does not charge for parking. Who..when travelling there doesn't have a car? Included parking in tge room price if you need to! The other was tge noise and having only one elevator. Again...understand you need to have Reno's happening....but maybe list that so people know when they book. 🤔

2026-09-11 • via Nuitee
D
Daksh • solo_traveller • ca
8
2026-09-10 • via Nuitee
P
Peter • solo_traveller • ca
7
Very good
2026-09-08 • via Nuitee
K
Kelly • couple • ca
10
2026-09-08 • via Nuitee
C
Colin • solo_traveller • ca
5
Pros:

We requested fresh towels before we went out, came back several hours later and still no fresh towels so we had to go down to lobby and was told there was no maid service (sad) to add every hotel I been to had at least two bot.of drinking water, there was none in the rooms , again we enquired and was told by receptionist they dont put water but he will do us a 'favor' and give us a bottle of water, this behavior is unacceptable, as such we left no tip for room service because there was none, you'al gotta do better in regards to hospitality. This statement is 'what I didn't like'

Cons:

Same as above.

2026-09-08 • via Nuitee
H
Hamilton Beach • couple • ca
5
Will not be staying there again
Pros:

The staff were helpful and friendly

Cons:

The location is not good. Leave it at that. Breakfast was the simplest all inclusive breakfast I have ever seen. We skipped it.

2026-09-07 • via Nuitee
W
Wagdy • solo_traveller • ca
9
Pros:

All new furniture

Cons:

All is good

2026-09-07 • via Nuitee
B
Beth • solo_traveller • ca
10
2026-09-07 • via Nuitee
E
Elisabetta • couple • ca
6
Good stay. Clean facility. Decent breakfast
Pros:

Clean

Cons:

Renovations happening

2026-09-05 • via Nuitee
D
Daniel • couple • ke
5
I had a good stay in London thanks to the hotel
Pros:

The bed is well spread and comfortable

Cons:

The construction noise and also lack of complimentary drinking water in the rooms

2026-09-05 • via Nuitee
B
Boonstra • solo_traveller • ca
8
Pros:

The king bed was very comfortable
Staff were friendly

Cons:

The area was a little sketchy, and the pullout couch was very uncomfortable

2026-09-04 • via Nuitee
R
Rakesh • couple • ca
8
II will come back again
Pros:

Very clean

Cons:

The homeless around

2026-09-02 • via Nuitee
X
XIAO HUI • family_with_children • cn
9
2026-08-31 • via Nuitee