Mercure Hotel Amsterdam West

Hotels
•
Mercure
7.5 (3095 reviews)
Oude Haagseweg 20 , Amsterdam , nl

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Children allowed

Facilities

Electric bicycle charging station
Fitness facilities (surcharge)
Parking
Non-smoking rooms
Air conditioning
Restaurant
Room service
Terrace
Lift / Elevator
Luggage storage
See all facilities

Review Highlights

Pros:
Good value for money
Comfortable beds
Cons:
Dirty rooms
Cold rooms
Inadequate amenities

Categories

Cleanliness
5.96
Dirty rooms after cleaning, gardens are dirty.
Service
8.93
Some positive experience with receptionists, but staff not accommodating regarding late check-in.
Location
6.97
Far from city center; some praised proximity to other areas.
Room Quality
6.92
Rooms were cold and uncomfortable, some had issues with beds.
Amenities
5.95
Lacked basic amenities like milk and clean bedding.
Value for Money
8.91
Good rapport qualité prix, but issues diminished value.
Food and Beverage
7.96
Inadequate tea amenities; deficiencies reported.
Overall Experience
8.43
Mixed feelings overall; some aspects were satisfactory, while others were disappointing.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-07 20:02

Property Description

Convenient Location
Located just a 5-minute walk from a scenic lake in natural park De Oeverlanden, Mercure Hotel Amsterdam West offers easy access to both Amsterdam city center and Schiphol International Airport.

Comfortable Accommodation
The hotel's rooms are thoughtfully furnished with comfortable beds, a TV, minibar, and desk, ensuring a relaxing stay for guests.

Dining and Relaxation
Guests can indulge in international cuisine at the on-site restaurant for lunch and dinner, and during the summer, the terrace with garden views provides a perfect spot to unwind.

Experience the perfect blend of convenience and comfort at Mercure Hotel Amsterdam West. Book your stay now for a memorable Amsterdam experience.

Important information:

Wheelchair accessible room is available on request, only accessible for 1 person per room.

The hotel does not offer family rooms.

Standard + Privilege rooms are available up to 2 guests, Superior room with sofa bed is available up to 3 guests staying.

Hotel does not offer a shuttle bus service.

To reach the hotel from Schiphol Airport, please use public bus 397 or bus 369 direction Amsterdam Leidseplein. You can buy the tickets in the bus.

Lunch and dinner are available at the hotel at a surcharge.

Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests under the age of 18 can only check in with a parent or official guardian.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: AMS

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Groups

    When booking more than 7 rooms, different policies and additional supplements may apply.

  • Pets

    Pets are not allowed.

  • Parking

    Private parking is possible on site (reservation is not needed) and costs EUR 25 per day.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 11 years old stay for free when using an existing bed.
    Children from 13 years old to 17 years old stay for € 40 per person per night when using an available extra bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

7.5
Based on 3095 reviews
Cleanliness: 5.96
Service: 8.93
Location: 6.97
Room Quality: 6.92
Amenities: 5.95
Value for Money: 8.91
Food and Beverage: 7.96
Overall Experience: 8.43
F
FERİT • family_with_children • tr
2
Iyi degil.
Cons:

Tuvaletler temiz degildi.oda soguktu klimanin sicak ayarini acmadilar.

2026-05-30 • via Nuitee
S
Shamith • couple • lk
8
2026-05-29 • via Nuitee
H
hendrik • solo_traveller • nl
10
2026-05-26 • via Nuitee
E
Eric • couple • lu
1
MAUVAIS SEJOUR DANS CET ETABLISSEMENT AVEC CE GENRE DE RECEPTIONISTE ARROGANT
Pros:

L e receptoniste qui a fait mon checkout à 12heures ne doit plus travailler la bas ,car il est tellement arrogant ,impoli,il ne doit pas aimer les etrangers avec des propos que je ne vais pas citer dans mon message car je compte deposer une plainte à ce sujet discriminatoire

Cons:

le receptioniste qui a fait mon check out avait des propos discriminatoire à mon sujet en tant qu'un client je trouve cela inaceptable dans un endroit qui accueille des clients etrangers.
Juste parce que ma chambre n'a pas été faites la veille j'ai juste reclamer pourquoi ma chambre n'a pas été ce qui est mon droit puis qu'en sortant j'avais demandé de faire ma chambre ce qui etait normail j'etais la depuis 2 jours les oreilles etaient tachés.
je suis client fidele client fidèle Groupe Accor et Booking depuis plusieurs années.
je vais deposer une plainte pour ce comportement discriminatoire il y avait un camera dans le hall qui avait certainement tout enregistré

2026-05-26 • via Nuitee
T
Torsten • solo_traveller • de
8
Pros:

Schöne Lage

Cons:

Restaurant sonntags geschlossen

2026-05-25 • via Nuitee
J
Joaquín • solo_traveller • es
9
2026-05-25 • via Nuitee
V
Varsha • extended_group • gb
7
2026-05-24 • via Nuitee
A
aoibhinn • couple • ie
9
2026-05-22 • via Nuitee
M
Massimiliano • solo_traveller • it
7
Ideale per soggiorno per visitatori Rai
Pros:

Hotel semplice con concept viaggi di lavoro

Cons:

Non ho trovato nessuna cosa che non mi è piaciuta

2026-05-21 • via Nuitee
M
Margaux • couple • be
4
2026-05-21 • via Nuitee
C
Cécile • couple • be
6
Pros:

L’emplacement

Cons:

La fille a l’accueil le jour de l’arrivée était désagréable.

2026-05-20 • via Nuitee
A
AHMET • extended_group • tr
5
2026-05-16 • via Nuitee
J
Juergen • couple • de
8
Gutes Hotel mit sehr freundlichem Personal
Pros:

Sehr freundliches und hilfsbereites Personal, gutes Frühstück

2026-05-11 • via Nuitee
V
Vadym • couple • pl
10
Отличное место
Pros:

Чистое и тихое место

Cons:

Далековато от центра , но постоянно курсируют автобусы, так что это не было проблемой

2026-05-11 • via Nuitee
T
Tamaris • solo_traveller • de
9
Cons:

Расположение,

2026-05-08 • via Nuitee
F
Froment • solo_traveller • fr
9
Pros:

Personnel chambre très bien

Cons:

Sol légèrement sableux

2026-05-08 • via Nuitee
A
Artem • couple • de
10
2026-05-06 • via Nuitee
S
Sanaa • couple • de
2
Sehr enttäuschender Aufenthalt im Mercure Hotel – dreckige Flure, defekte Kaffeemaschine, enttäuschendes Frühstück und d
Cons:

Leider war unser Aufenthalt im Mercure Hotel sehr enttäuschend. Die Lage hat uns überhaupt nicht gefallen und entsprach nicht unseren Erwartungen. Zusätzlich wurde uns zunächst mitgeteilt, dass wir kein Frühstück gebucht hätten, obwohl dies anders kommuniziert wurde.

Der Flur wirkte leider ziemlich dreckig und ungepflegt. Im Zimmer gab es keine Pantoffeln, die Kaffeemaschine war defekt und die gebuchte Suite entsprach unserer Meinung nach eher einem normalen Standardzimmer als einer Suite.

Auch das Frühstück war sehr enttäuschend – wenig Auswahl und insgesamt nicht auf dem Niveau, das man von einem 4-Sterne-Hotel erwarten würde. Insgesamt hatten wir leider nicht das Gefühl, in einem hochwertigen Hotel untergebracht zu sein.

Wir werden dieses Hotel definitiv nicht noch einmal besuchen.

2026-05-06 • via Nuitee
A
Aji • family_with_children • fr
8
2026-05-05 • via Nuitee
E
Emilia • extended_group • pl
9
2026-05-04 • via Nuitee