Residence Inn Savannah Midtown

The lobby of the hotel is a bit small. The pool was closed during our stay.

When checking in the staff was very dismissive.

I paid and reserved for a king room but was given a queen.

The entire first floor of the hotel smelled like mildew, when walking toward room 103 you could see a room they constantly had open full of storage. But the room exuded the mildew smell so strongly that you could smell it through the hallways and see while mold growing on the carpet in its doorway. I genuinely wish I had taken a picture to show other because we will never be coming back to this location.

I've never had issues with a Marriot hotel and I never leave bad reviews but this place needs some heavy work and inspection.......

I had issues with the room upon check-in. Staff that helped me was wonderful but it was frustrating start. Also the pull out bed mattress was gross and so thin my girls had to sleep on the couch cushions

Difficulty in accessing ice. Poor breakfast

The pool was extremely dirty. Very cloudy. Trash floating in the pool. You walk in and eyes begin to water and burn from the amount of chlorine. While they try to keep maintenance up. It’s an older building.

The carpet had an odor- needs a good deep cleaning.
The lights flickered in one of our bathrooms and we were locked out of our hotel room as the locks malfunctioned. My oldest daughter was able to get us in after we called maintenance.
The breakfast was limited.

Everything was great 👍

1. A guide for the television that includes the streaming options.
2. While the bathtub included a grab bar, the grab bar is in the wrong place. The bar should be placed on the side where the guest enters the tub.

We booked 2 rooms for my sisters and my family. Everything in this hotel was worn and poorly maintained, and the cleanliness was far below the standards I would expect from a Residence Inn.

The situation worsened when my husband attempted to open the shower door. It suddenly came off its track and shattered throughout the bathroom. The second door pinned him against the wall, leaving him with a black eye. He was trapped in the small bathroom, surrounded by broken glass. My son and I dressed his wounds and picked shards of glass out of his feet.

To make matters worse, only one employee was on duty. That individual tried to be helpful, but the general manager never came to the hotel, never checked on our family, and has never contacted us to follow up. My husband has written to both the manager and Residence Inn and has received no response.

The glass shower door shattered on me and the other section fell against the toilet/shower room door trapping me in. My feet were lightly lacerated and I have other hopefully minor cuts and bruises. The staff responding, one guy, was nice but clueless. After awhile an assistant manager came, he said he was sorry and they would make it good, then he disappeared to contact the manager. After 45 minutes we got the first guy to take an incident report so booking.com can give us a refund. As of now, several hours later and now at our destination no word from anyone. I won’t be doing much walking for a few days.

This place is very dangerous and poorly staffed and managed. So much for the Marriott name

Stay away and be safe.

Pool and patio are smaller than they look in the pictures. There was only one working treadmill in gym and it was small as well. The elevator was old and rickety. The door to our room had to be forced closed 204. There was a light that wasn't working well in the bathroom that took 3 requests to fix.