L'Hotel PortoBay São Paulo

Hotels
•
Porto Bay Hotels & Resorts
9.3 (1789 reviews)
Alameda Campinas, 266 , Sao Paulo , br

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Children allowed

Facilities

Fitness facilities (surcharge)
Parking
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Room service
Terrace
Family rooms
Lift / Elevator
See all facilities

Review Highlights

Pros:
Friendly staff
Great food variety
Stylish rooms
Excellent location
Cons:
Gym facilities need improvement
Some maintenance issues

Categories

Cleanliness
8.51
Clean and tidy, but issues with maintenance were noted.
Service
9.98
Staff was very helpful and attentive throughout the stay.
Location
9.52
Great location near Avenida Paulista, secure and quiet.
Room Quality
9.47
Rooms were spacious, stylish, and clean.
Amenities
9
Amenities were generally good, but gym facilities need improvement.
Value for Money
8.96
Value was reasonable given the high-end experience.
Food and Beverage
9.51
Breakfast was exceptional with a good variety.
Overall Experience
9.48
Overall an excellent experience with a few minor issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-16 02:19

Property Description

Luxurious Accommodation in the Heart of Sao Paulo

At L'Hotel PortoBay São Paulo, indulge in 5-star luxury just steps away from Trianon-Masp metro station. Elegant Rooms with Modern Amenities await you, featuring free WiFi, cable TV, and a work desk. Upgrade to a room with a spacious seating area for added comfort.

Savor exquisite Italian and Mediterranean dishes at Trebbiano Restaurant, then unwind with a cocktail at Il Piano Bar. Pamper yourself at the spa or take a dip in the heated indoor pool for ultimate relaxation.

Conveniently located near Paulista Avenue, our hotel is the perfect base for exploring the vibrant neighborhood with its array of dining, entertainment, and shopping options. Book now for a truly unforgettable stay at L'Hotel PortoBay São Paulo.

Important information:

The physical credit card used to pay for the booking must be presented at the hotel at check-in.

Please note that the credit card used to make the payment of the reservation must be from one of the guests staying in the room. If this is not the case, please contact the hotel prior to the check-in date.





Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: GRU

Property Policies

  • Groups

    When booking more than 4 rooms, different policies and additional supplements may apply.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Parking

    Private parking is possible on site (reservation is not needed) and costs BRL 55 per day.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children from 3 years old to 10 years old stay for free when using an available extra bed.
    Children from 11 years old to 17 years old stay for R$ 250 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

  • Pets

    Pets are not allowed.

Location

Guest Reviews

9.3
Based on 1789 reviews
Cleanliness: 8.51
Service: 9.98
Location: 9.52
Room Quality: 9.47
Amenities: 9
Value for Money: 8.96
Food and Beverage: 9.51
Overall Experience: 9.48
H
heloisa • couple • br
9
Pros:

It looks better in person. Staff is amazing, super well trained and genuinely kind.

2026-06-13 • via Nuitee
E
Eduarda • couple • br
10
2026-06-11 • via Nuitee
N
Natasha • couple • br
10
2026-06-11 • via Nuitee
A
Alec • couple • br
10
Melhor local para recém casados
Pros:

Absolutamente tudo…. Zelo, esmero, cuidado, limpeza, funcionários, café da manhã, cama…
Incrível

Cons:

Absolutamente tudo

2026-06-08 • via Nuitee
M
Mariana • couple • br
9
Excelente
Pros:

Excelente estadia, do atendimento, acomodação, restaurante, café da manhã,

2026-06-08 • via Nuitee
F
Fernando • solo_traveller • br
5
2026-06-07 • via Nuitee
M
Marcio • couple • br
7
Hotel bom, mas precisa corrigir alguns problemas para ser considerado nesta categoria.
Pros:

Localização excelente.

Cons:

O hotel precisa corrigir o problema do barulho. Tanto das janelas que não são acústicas como as batidas das portas de outros quartos e o barulho dos encanamentos. Se um quarto próximo liga o chuveiro o barulho é desagradável. Me parece que o hotel ficou velho muito rápido.

2026-06-07 • via Nuitee
N
Nilson Luiz • couple • br
10
2026-06-04 • via Nuitee
N
Nilson Luiz • couple • br
10
2026-06-04 • via Nuitee
R
raymond • solo_traveller • za
9
Pros:

Great location, great breakfast,
Nice room with windows that open. Also great that they have a nice staircase so you can avoid the elevator if you want to get some exercise.

Cons:

I was struggling with the air-conditioning the first night and nobody showed up to assist, after phoning, so I didn’t sleep well the first night. The second day I left my AirPods on the breakfast table.
90 minutes later I tracked them down using the “find my” app on my cell phone. I only was able to get it back from the manager because it was tucked away in a drawer under a small plastic bag by a waiter. It was not reported to the front desk so I was lucky that my iPhone could exactly show where it was hidden.

2026-06-03 • via Nuitee
M
Marcio • couple • br
9
2026-06-02 • via Nuitee
M
marco • couple • br
4
Ruim. Passei frio. Tive dificuldade com acesso no domingo
Cons:

Não tem ar condicionado quente e São Paulo esta semana está com mínima de 16
Café da manhã fraco
Localização ruim. Domingo fecha a Av Paulista e táxi não cruza para acessar o hotel
Escada para acesso da calçada para o hotel

2026-06-02 • via Nuitee
M
Monica • couple • br
10
Rápida , porém excelente.
Pros:

Cama confortável .

Cons:

Banheiro um pouco pequeno.

2026-06-02 • via Nuitee
J
Jaime Luciano • couple • br
10
Excelente
Pros:

Muito bom

Cons:

Nada

2026-06-01 • via Nuitee
A
Alexandre • couple • br
10
Confortável
Pros:

O café da manhã é especial

2026-06-01 • via Nuitee
C
CESAR • solo_traveller • br
9
2026-06-01 • via Nuitee
L
Laura • couple • br
8
2026-05-31 • via Nuitee
R
Renato • couple • br
10
2026-05-31 • via Nuitee
C
Camila • family_with_children • pt
9
2026-05-30 • via Nuitee
H
HELTON • couple • br
7
Gostei medianamente.
Pros:

O hotel é bem decorado, parece que resulta de uma ampla reforma em um prédio mais velho, porém foram utilizados materiais de alto nível e a decoração é de bom gosto e sofisticada. O staff que me atendeu foi extremamente simpático e fiquei muito satisfeito com o atendimento. O banheiro do quarto não é grande, o vaso sanitário fica em uma péssima posição, fazendo com que encostemos na bancada da pia quando estamos sentados no sanitário (não sei se todos os quartos são assim; fiquei no quarto 86). A bancada da pia do banheiro é pequena. No quarto, há uma pequena mesa redonda, mas não há mesa de trabalho. O café da manhã é caro e, embora tenha itens bem preparados, a variedade é inferior à de hotéis da mesma categoria. A localização do hotel é excelente.

Cons:

Banheiro pouco espaçoso e com vaso sanitário em posição desconfortável. Café da manhã caro para a variedade de itens que oferece.

2026-05-30 • via Nuitee