Novotel Rotorua Lakeside

Hotels
•
Accor
7.4 (167 reviews)
9-11 Tutanekai St, P O Box 348, Rotorua, 3201 , Rotorua , NZ
+64 7 346 3888

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Facilities

Elevator
Fitness facilities
Conference space
Hiking/biking trails nearby
Breakfast available (surcharge)
Safe-deposit box at front desk
Multilingual staff
Free newspapers in lobby
Porter/bellhop
Express check-out
See all facilities

Review Highlights

Pros:
Great location (close to restaurants and lake)
Friendly and professional staff (multiple mentions, e.g., Sunny)
Excellent food and breakfast variety
Comfortable beds and some rooms with great views
Family-friendly
Cons:
Serious cleanliness problems (mold, stains, fleas, worn carpets)
Noise from nearby bars and events (carnival tannoy)
Rooms feel tired/outdated; some maintenance issues (aircon/toilet)
Spa under maintenance or not consistently hot; paid parking
Occasional service lapses (room service/car handling/reception)

Categories

Cleanliness
4.8
Multiple reviews report serious cleanliness issues (black mold in bath, stained toilets, fleas, dirty/rotting ceilings and worn carpets) despite a few mentions of clean staff.
Service
8.7
Staff are frequently praised as friendly, warm and professional (several mentions of excellent service and named staff like Sunny), though there are isolated service lapses (mediocre room service, parking handling, reception inconsistencies).
Location
8.6
Many reviewers highlight a very convenient and great location (close to eateries, lake, eat street), though some note noise issues from nearby bars and an over‑road carnival tannoy at times.
Room Quality
6.5
Mixed comments: some rooms are large with great views and comfortable beds, but multiple notes about tired rooms, worn carpets, dated bathrooms and occasional malfunctioning aircon/toilet.
Amenities
6.6
Good offerings noted (spa, parking) but spas were sometimes under maintenance or not hot/mossy; parking is available but charged — amenities are uneven.
Value for Money
7
Value perception is mixed: excellent food and helpful staff boost value, while cleanliness problems and dated rooms reduce perceived worth.
Food and Beverage
8.6
Generally very positive — many praise breakfast variety and restaurant-quality meals; some requests for breakfast upgrades (more coffee machines, omelettes at cooking station).
Overall Experience
8.4
Overall stays are enjoyable due to friendly staff, location and strong F&B, but significant cleanliness issues and occasional noise/service lapses temper the experience.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:05

Property Description

Luxurious Amenities
Dip into one of the 6 spa tubs or enjoy recreational amenities like a fitness center and bicycles for rent. Complimentary wireless internet and concierge services add to the allure.

Dining Excellence
Satisfy your palate at Atlas, offering international cuisine, and unwind at the bar/lounge. Enjoy 24-hour room service and indulge in full breakfasts for a fee.

Event Spaces and Business Services
Featured amenities include a business center, express check-in/out, and versatile event spaces with a conference center and 10 meeting rooms. The self-parking option adds convenience.

To experience luxury and convenience in Rotorua, book your stay at Novotel Rotorua Lakeside now!

Important information:

  • Pool access available from 6 AM to 11 PM.
  • Up to 2 children 15 years old and younger stay free when occupying the parent or guardian's room, using existing bedding.
  • Only registered guests are allowed in the guestrooms.
  • The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
  • Free WiFi in public areas is limited to 60 minutes per day.
  • Cashless payment methods are available for all transactions.
  • Contactless check-in and contactless check-out are available.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: ROT

Property Policies

  • Pets

    Pets not allowed

  • Pets

    Service animals are exempt from fees/restrictions

  • Children and extra beds

    No rollaway/extra beds available

  • Check-in & Check-out

    Contactless check-out is available

  • General

    Cashless transactions are available

See all policies

Location

Guest Reviews

7.4
Based on 167 reviews
Cleanliness: 4.8
Service: 8.7
Location: 8.6
Room Quality: 6.5
Amenities: 6.6
Value for Money: 7
Food and Beverage: 8.6
Overall Experience: 8.4
T
Trudy • family
10
Pros:

Lovely location, beautiful rooms, convenient

2025-10-10 • via Nuitee
N
Nalisha
6
Pros:

Breakfast needs a upgrade, slight boring. Needs another coffee machine. Omelettes should be included in the cooking station.

2025-10-09 • via Nuitee
J
Jacobus J
10
Pros:

Great location and a great hotel

2025-10-08 • via Nuitee
R
Rachel • family_with_children
10
Pros:

Excellent

2025-10-02 • via Nuitee
A
Andrea • family
10
Pros:

Great hotel. Our room was large with a great view of the lake. Would definitely stay again

2025-10-02 • via Nuitee
S
Stacey
10
Pros:

Great location - noisy from eat street bars if on that side.

2025-10-02 • via Nuitee
L
Lawrence
6
Pros:

Whilst the staff were very pleasant and the room was nice the one night stay was negatively impacted by the fact the rooms are not sound proofed. You can hear every noise from the corridor. This was exacerbated by the loud noise coming from the Rotorua Mega Fun Carnival over the road where you can hear the tannoy announcer word for word until late so there is no opportunity to relax. Shame this was not pointed out at the time of booking as it’s a major negative.

2025-09-29 • via Nuitee
F
Francesco
10
Pros:

Nice location. Close to great eating establishments

2025-09-23 • via Nuitee
E
Erin • family
8
Pros:

Breakfast menu could be better.

2025-09-22 • via Nuitee
S
SAYEDALI
10
Pros:

Professional staff.
A very clean environment.
Well placed.

2025-09-22 • via Nuitee
G
George • family
6
Pros:

We loved the spa and how friendly the staff were. My daughter loved the way we were welcomed.

2025-09-20 • via Nuitee
D
Debbie
10
Pros:

Our favourite interaction was with Sunny. She was warm, friendly and a great laugh. It set the tone for our stay, which we thoroughly enjoyed. Thanks Sunny! You’re the best x

2025-09-16 • via Nuitee
K
Kenneth
10
Pros:

NW

2025-09-12 • via Nuitee
N
Nikolaos
8
Pros:

Service was mediocre. Room service is childish with a doggy bag and while I was assured my car will be in the front waiting for me at 7am I arrived and the car was not there and they told me it would take 15minutes.

2025-09-12 • via Nuitee
A
Abbey
10
Pros:

Absolutely fantastic staff at this hotel. Just a note, they charge for parking

2025-09-12 • via Nuitee
A
Azamal • family_with_children
10
Pros:

Family-friendly hotel. Good weekend away

2025-09-11 • via Nuitee
S
Sophie
2
Pros:

Needs a good clean, bathroom was blocked and dirty black mold in the bath. Carpets are run down badly n it smelled

2025-09-03 • via Nuitee
J
Jiangfeng • family
2
Pros:

Novotel used to be my preferred choice for many years, but this stay fell well below the standard I’ve come to expect. From the poor reception service to the worn-out carpet and outdated bathroom, I was disappointed throughout my stay. Unfortunately, I won’t be returning.

2025-08-30 • via Nuitee
M
Ma'am • family
2
Pros:

First time at Novotel. Once stepped into the room I already got bitten by fleas on my feet and legs. Carpet needs deep cleaning and couch have stains in them. Never felt uncomfortable ever in a hotel. Staffs are excellent with the service and have provided us a new room and felt a little relieved because the crawlies subsided but the toilets are dirty and have stained in the bath in shower and the ceiling is also dirty and rotting. The hotel needs renovation and is tired. I praised the staffs for being accommodating and helpful though.

2025-08-25 • via Nuitee
M
megumi • partner
10
Pros:

Very nice

2025-08-24 • via Nuitee