Hampton Inn & Suites Nashville Franklin

Hotels
•
Hampton Inn
8.6 (130 reviews)
7141 South Springs Drive , Franklin , US
+1 615-771-7225

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Free
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
See all facilities

Review Highlights

Pros:
Convenient location
Helpful/front desk staff
Good breakfast selection
Recently renovated rooms (some)
Clean and convenient (by several guests)
Reasonable price/value
Cons:
Inconsistent cleanliness / limited fresh linens
Construction/renovation disruptions (pool unavailable)
Reserved room not available / room downgrade
Hot water issues in showers
Noisy or inefficient air conditioning
Limited gluten-free breakfast options
Blinds not closing and poor pillows
Occasional missing coffee service

Categories

Cleanliness
6.5
Multiple reviews mention unclean rooms, limited fresh linens, reserved rooms not available and a urine odor in a bathroom — cleanliness is a clear weakness.
Service
9.7
Front desk staff (named Raven) and other staff are repeatedly praised as helpful and friendly; service is a strong point despite some lapses in housekeeping frequency.
Location
9.9
Numerous comments call the location convenient/perfect with many eateries nearby — location is consistently highlighted as a major positive.
Room Quality
7.6
Rooms are described as recently renovated and a good size by some, but others received lesser-quality rooms, had issues with pillows, blinds, noisy A/C and inconsistent hot water — mixed quality overall.
Amenities
8.4
Hot breakfast and facilities are noted as positives, but the pool and some services were unavailable due to renovation and there were occasional coffee/hot-water interruptions.
Value for Money
9.3
Guests cite convenient location, helpful staff and reasonable price; overall perceived as good value despite some service/cleanliness issues.
Food and Beverage
8.7
Breakfast selection is praised and described as more than adequate by many, though some guests called it 'junk' and gluten-free options were limited.
Overall Experience
8.7
Most guests report a generally positive stay and willingness to return, tempered by renovation disruption and cleanliness inconsistencies — overall experience is good.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:06

Property Description

Convenient Location

Located just a short drive from downtown Nashville, Hampton Inn & Suites Nashville/Franklin (Cool Springs) offers a peaceful retreat away from the city hustle.

Modern Amenities

Enjoy complimentary WiFi, breakfast, and in-room conveniences like cable TV, coffee maker, and ironing facilities during your stay at the Franklin Hampton Inn.

Relaxing Facilities

Take a dip in the outdoor pool, stay active at the fitness centre, or catch up on work at the business centre with copy and fax services. Don't forget to grab a breakfast takeaway for a quick bite on weekdays.

Book your stay at Hampton Inn & Suites Nashville/Franklin (Cool Springs) for a perfect blend of comfort and convenience.

Important information:

Guests must be at least 21 years or older to check-in.

Renovation work of Guest rooms and lobby will be carried out from 09/15/25 to 04/30/26.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: BNA

Location

Property Accessibility

Total Disability Score: 42.86
Public Area
  • Ramp: Yes
  • Entrance Door Width: 82
  • Entrance Leveled: Yes
  • Pet Friendly: Yes
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: Yes
  • Restaurant Wheelchair Accessible: No
Elevator
  • Elevator Audio Signals: Yes
  • Elevator Braille Numbers: Yes
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
Show all accessibility features

Guest Reviews

8.6
Based on 130 reviews
Cleanliness: 6.5
Service: 9.7
Location: 9.9
Room Quality: 7.6
Amenities: 8.4
Value for Money: 9.3
Food and Beverage: 8.7
Overall Experience: 8.7
R
Richard • couple • us
3
Some good features, but several issues that required attention. Reserved room not available not good
Pros:

Adequate, but no coffee available one morning for a few hours.

Cons:

Reserved room not available, lesser quality room provided, entry door difficult to open, hot water not available in shower.

2026-10-27 • via Nuitee
O
Oswald • couple • us
9
Raven ar front desk was awesome
Cons:

Only had fresh linens once

2026-10-23 • via Nuitee
P
Peter • solo_traveller • se
6
2026-09-12 • via Nuitee
L
Larry • extended_group • us
8
2026-09-11 • via Nuitee
T
Tobin • couple • us
5
We like Franklin, but I won't stay at this Hampton again.
Cons:

They were renovating th lobby, but also the room we stayed in was not very clean.

2026-09-10 • via Nuitee
H
Haase • solo_traveller • us
8
Satisfactory
Cons:

Will be nice when all construction remodeling is completed.

2026-08-28 • via Nuitee
M
Michael • extended_group • us
6
2026-08-23 • via Nuitee
L
Lewis • couple • us
9
It’s was very nice
Pros:

Nice location

Cons:

N/A

2026-07-23 • via Nuitee
L
Lew • couple • us
7
Overall stay was good.
Pros:

Breakfast selection was great. Room was great size and recently renovated and updated.

Cons:

While the bed was very comfortable, Our pillows were extremely soft and wimpy. Even folding them in half and doubling up did not help.
Also, the blinds did not shut all the way and allowed the morning sunshine in.

2026-07-21 • via Nuitee
K
Kathy • couple • us
10
2026-07-20 • via Nuitee
M
Menomanee • couple • us
7
I enjoy staying at Hampton Inn and Suites typically, I just expected more of a comfortable experience.
Pros:

The location of property was perfect. Lots of Eateries nearby.

Cons:

The construction on the property. Our room was only cleaned once during a five day stay.

2026-07-17 • via Nuitee
M
Miesha • family_with_children • us
10
2026-07-13 • via Nuitee
Y
YING • family_with_children • us
10
2026-06-23 • via Nuitee
V
visvanathan • family_with_children • us
9
2026-06-20 • via Nuitee
D
Derek • couple • us
8
2026-06-03 • via Nuitee
L
Lou • couple • us
7
Not very good.
Pros:

Location

Cons:

The bathroom had an odor of urine. The air conditioner is noisy and not efficient. Breakfast food junk. Didn't sleep much.

2026-06-02 • via Nuitee
D
Derek • couple • us
9
2026-05-24 • via Nuitee
D
Devon • couple • us
10
2026-05-23 • via Nuitee
D
Donald • couple • us
9
2026-05-21 • via Nuitee
B
Barbara • solo_traveller • us
9
Would stay there again.
Pros:

Convenient location. Clean.

Cons:

Breakfast, hot water was just warm. I’m gluten free so I was limited to yogurt and eggs. Al least I had something.

2026-05-19 • via Nuitee