West Palm Beach Marriott

Wir waren für 1 Nacht da, als zwischen stopp. Für dascwar es sehr geignet.

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The front desk staff was very helpful.

Customer service was outstanding.

Las camas eran muy cómodas

Kim and Jerome made my morning Lattes with exceptional service! They were pleasant and helpful and always happy to help make my experience better. Great customer service! Thank you!!

I recently completed a 2-night stay at this property, and while the amenities at this hotel feel very guest-oriented, the entire facade comes down when the service from the employees is not up to par with the face of the business. I’d like to begin by saying that a majority of the agents on the lobby floor were truly pleasurable people: they were attentive, ready to assist, and engaged. Somehow, the one individual I encountered multiple times during my stay behind the front desk (whose name I was unable to obtain but can describe as a Latin man in his 40s-50s, salt-and-pepper hair, silver-rimmed glasses, clean-cut appearance) demonstrated very little initiative in comparison to the rest of his colleagues. When I approached the desk regarding my need recode my keycard- as my company had extended our stay by another day- he shot my keycard back to me and told me that he wouldn’t be able to assist me because he’d need to speak to a manager first and he was already assisting guests attempting to check in (even though the desk was empty), so it would be a while before he could confirm any details with his superiors. I told him it was not an issue, and sat directly in front of the desk to wait. Several agents on the lobby floor came by to check on me and ask if I was already being assisted, and I was under the impression that I was, which is what I relayed to the three individuals who had asked. 20-minutes later I watched as the same agent I had approached walked over to begin unloading items into the market next to the lobby beside his coworker while they began to converse and stock a fridge. Not once did he check back in with me, even though I was directly in his line of sight the entire time. I decided to leave the desk and come back down later, but was eventually called by a manager who explained the details of our extension and told me to come back down at my convenience to recode the keycard. I did so an hour later, and approached the desk to the same agent mentioned before. I said I was coming back to recode my keycard, and he seemed unwilling to help and made no effort to even ask me for my information; thankfully, he was intercepted by the female agent who was next to him filing papers, who told me she had called me. She asked me how I was doing, and made small idle conversation while she recoded my keycard. Even earlier in the day, I had been doing loads of laundry and even the maintenance workers fixing a machine next to me were so cheerful and constantly asked if I needed anything from them while they were in the laundry room! The MAINTENANCE staff…! I mention this entire ordeal to emphasize the point that this front desk agent has no business being behind the desk if he is so unwilling to assist guests. His demeanor the entire time I interacted with him was so dismissive- as if he’d rather be doing anything else than helping guests of the hotel. As a former front operations supervisor of a Hilton property, this agent’s attitude falls well below the standard of ANY corporate hotel chain’s mission and commitment to their guests. For me to take the time to pen my thoughts into a review should tell you just how dismayed I was by receiving such poor, subpar service during an otherwise luxurious stay. The gym, the bar, the pool, the rooms, the location- everything was exquisite! But it all means nothing if the people who guests are to come to for assistance show zero desire to assist them. Even so much as a smile would’ve been appreciated. I’m disappointed in you, sir. You are far too sharply dressed to have such an uncomfortable attitude toward your role as a front desk agent, and it is my sincerest hope that you can someday rise to the Marriott standard as the first face a guest at the Marriott West Palm Beach encounters when they come to your hotel.

$30 a day to park. Geesh! We stayed in room 810. It was a very nice room but it was also connected to another room with a door there. Rooms like this must have good neighbors. Or, someone that you know. The hotel is near shops and restaurants. That was very cool. All in all it was a good experience until our neighbors arrived.

I had great experience at Marriott West Palm Beach. Since check-in earlier this week to now getting ready to depart, the service was consistently warm, professional, and welcoming.

A special thank you to Precious and Sandra in the Concierge Lounge. They both went above and beyond to make guests feel appreciated, always greeting everyone with a smile and providing exceptional hospitality. Their attentiveness, kindness, and genuine care truly made my stay even more enjoyable.

Employees like Precious and Sandra are a tremendous asset to the Marriott brand. I look forward to staying here again

I had not had the opportunity to write but I promised and I want to express my enormous gratitude to David, the accompaniment he provided us was exceptional and his affection to ensure that everything was perfect for my mother who didn't go on a trip since my father died thanks for all.

We were delighted by the warm & friendly service both Kim & Jerome provided to us separately at breakfast in the Bistro two days in a row. They each efficiently and kindly tended to our every need, and left us with a very positive feeling about the encounters. They are each diamonds in the rough of corporate hotel restaurant service, and each deserves recognition. They are each valuable assets to Marriott!

I just wanna give a huge compliment in regards to Logan! I had to unexpectedly stay four nights due to some unforeseen circumstances and couldn’t get on the airplane home. He really took me under his wing and knew that I was having a real hard time and tried to make everything is smooth and easy as possible. I’ve been meaning to leave this review for a long time, but I was very impressed by the hotel in general as well as by by Kim in the restaurant and also Juny by the pool. But Logan again went out of his way for me and made me feel like the only guest in the hotel! Thank you

Kim was the best, 👍 to her!! We enjoyed her help about the resort!

Our waitress Kim at the Bistro was amazing! Very attentive, good fun and looked after us. Made it an enjoyable experience! Food was good too 😊

Clean, good sized rooms, nice pool, nice staff and good location

Kim was my waitress for the week @ Bistro 1001 & was amazing!! And the food was great!