The Hotel Serene Glendale Peoria, Surestay Collection by Best Western

Hotels
•
SureStay Hotel by Best Western
7.7 (1017 reviews)
7885 W Arrowhead Towne Ctr , Glendale , us
+1 623-412-2000

listing image 1
Show all photos
Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Swimming pool
24-hour front desk
Business center
Heating
See all facilities

Review Highlights

Pros:
Friendly staff
Good location
Affordable price
Cons:
Cleanliness issues
Poor TV remote functionality
Inadequate room cleaning

Categories

Cleanliness
6.6
Multiple mentions of dirty floors and unemptied trash; overall cleanliness was a concern.
Service
8.56
Staff were mentioned as friendly and accommodating, especially Martha and David.
Location
8.6
Convenient location close to shopping centers and important travel points.
Room Quality
7.56
Rooms were clean but some needed updates and had issues with furnishings.
Amenities
7.59
Basic amenities were adequate, but some issues such as the TV remote affected experience.
Value for Money
8.54
Guests felt the price was reasonable given the services provided.
Food and Beverage
6.6
Breakfast received mixed reviews, and coffee quality was noted as lacking.
Overall Experience
7.57
Overall experience was positive despite some cleanliness and amenity issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-17 17:45

Property Description

Luxurious Outdoor Pool
Experience relaxation and fun in the sun at our hotel's inviting outdoor pool. Whether you want to take a refreshing dip or simply lounge poolside, our pool area is the perfect spot to unwind during your stay.

Complimentary Amenities
Enjoy the convenience of free Wi-Fi access throughout the hotel, stay connected with friends and family or catch up on work effortlessly. Start your day right with a delicious continental breakfast served each morning, ensuring you have a great start to your day.

Convenient Business Facilities
For our business travelers, take advantage of our on-site business center for all your work needs. Additionally, our 24-hour reception and laundry facilities provide added convenience during your stay. Book now and experience the perfect blend of comfort and convenience at Quality Inn Glendale at Arrowhead Towne Center.

Important information:

Please note that the property is currently undergoing partial renovations. Contact the property for more information.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: PHX

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not needed).

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Internet

    WiFi is available in public areas and is free of charge.

  • Pets

    Pets are not allowed.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

Location

Guest Reviews

7.7
Based on 1017 reviews
Cleanliness: 6.6
Service: 8.56
Location: 8.6
Room Quality: 7.56
Amenities: 7.59
Value for Money: 8.54
Food and Beverage: 6.6
Overall Experience: 7.57
A
Albert • couple • us
9
Pleasant peaceful and very accommodating .
Pros:

Clean location no vagrants roaming around and good staff

Cons:

Breakfast is alright they microwave sausage hash browns etc but get it needs to be done in a timely manner air frying would be just as quick and taste much better.

2026-07-22 • via Nuitee
P
Patrick • solo_traveller • us
8
2026-07-20 • via Nuitee
J
Jamie • solo_traveller • us
10
2026-07-18 • via Nuitee
J
Jennifer • couple • us
5
2026-07-15 • via Nuitee
P
Patrick • solo_traveller • us
10
2026-07-13 • via Nuitee
K
Kathy • solo_traveller • us
3
How difficult is it to be friendly & polite? Staff was rude.
Pros:

It was clean

Cons:

The staff

2026-07-12 • via Nuitee
J
Jamie • solo_traveller • us
10
2026-07-11 • via Nuitee
A
Andrew • solo_traveller • us
8
one nite in Az
Pros:

the front counter person was extremely helpful and friendly. The bed was very comfortable. Very large room

Cons:

no luggage carts what hotel dosent have luggage carts.No bars of soap.tgat was the worst sofa ever, uncomfortable and way too low.

2026-07-08 • via Nuitee
P
Patrick • solo_traveller • us
9
2026-07-06 • via Nuitee
P
Patrick • solo_traveller • us
9
2026-07-06 • via Nuitee
K
Kassandra • extended_group • us
10
2026-07-03 • via Nuitee
A
analisa • couple • us
10
It was enjoyable and I would stay at this hotel again.
Pros:

I liked the breakfast provided, the staff were very welcoming and helpful, and the pool was wonderful. The rooms were comfortable and clean.

Cons:

Nothing to complain about. I would only suggest to have more vegetarian options for the breakfast.

2026-07-02 • via Nuitee
J
Jamie • solo_traveller • us
10
2026-07-02 • via Nuitee
A
Albert • couple • us
10
Pros:

Plenty of food locations near by . The mall is on the same area . Staffs respectful rooms are clean it’s good to see unnecessary people roaming the area

2026-06-29 • via Nuitee
T
Tameca • family_with_children • jm
7
2026-06-24 • via Nuitee
T
Tereg25 • solo_traveller • us
10
Pros:

Secure, clean, friendly and great location

2026-06-21 • via Nuitee
P
Patrick • solo_traveller • us
9
2026-06-21 • via Nuitee
S
Sharon • couple • us
7
Great value and location.
Pros:

Location and value

Cons:

The floor in my room was peeling almost tripped several times.

2026-06-19 • via Nuitee
M
Mian • solo_traveller • us
9
Pros:

Comfortable room. Good breakfast.

Cons:

Pool was nice, but since it's outdoors and plants are dropping seeds, the pool filter needs emptying more than once a day.

2026-06-15 • via Nuitee
S
Shannon • couple • us
10
2026-06-07 • via Nuitee