The Hotel Serene Glendale Peoria, Surestay Collection by Best Western

Hotels
•
SureStay Hotel by Best Western
7.7 (1025 reviews)
7885 W Arrowhead Towne Ctr , Glendale , US
+1 623-412-2000

listing image 1
Show all photos
Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Swimming pool
24-hour front desk
Business center
Heating
See all facilities

Review Highlights

Pros:
Friendly staff
Good location
Affordable price
Cons:
Cleanliness issues
Poor TV remote functionality
Inadequate room cleaning

Categories

Cleanliness
6.6
Multiple mentions of dirty floors and unemptied trash; overall cleanliness was a concern.
Service
8.56
Staff were mentioned as friendly and accommodating, especially Martha and David.
Location
8.6
Convenient location close to shopping centers and important travel points.
Room Quality
7.56
Rooms were clean but some needed updates and had issues with furnishings.
Amenities
7.59
Basic amenities were adequate, but some issues such as the TV remote affected experience.
Value for Money
8.54
Guests felt the price was reasonable given the services provided.
Food and Beverage
6.6
Breakfast received mixed reviews, and coffee quality was noted as lacking.
Overall Experience
7.57
Overall experience was positive despite some cleanliness and amenity issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-17 17:45

Property Description

Luxurious Outdoor Pool
Experience relaxation and fun in the sun at our hotel's inviting outdoor pool. Whether you want to take a refreshing dip or simply lounge poolside, our pool area is the perfect spot to unwind during your stay.

Complimentary Amenities
Enjoy the convenience of free Wi-Fi access throughout the hotel, stay connected with friends and family or catch up on work effortlessly. Start your day right with a delicious continental breakfast served each morning, ensuring you have a great start to your day.

Convenient Business Facilities
For our business travelers, take advantage of our on-site business center for all your work needs. Additionally, our 24-hour reception and laundry facilities provide added convenience during your stay. Book now and experience the perfect blend of comfort and convenience at Quality Inn Glendale at Arrowhead Towne Center.

Important information:

Please note that the property is currently undergoing partial renovations. Contact the property for more information.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: PHX

Location

Guest Reviews

7.7
Based on 1025 reviews
Cleanliness: 6.6
Service: 8.56
Location: 8.6
Room Quality: 7.56
Amenities: 7.59
Value for Money: 8.54
Food and Beverage: 6.6
Overall Experience: 7.57
E
Eleazar B • solo_traveller • us
10
Pros:

Very spacious, very clean, lots of amenities as such an iron, couch, desk, ottoman, swivel tv

Cons:

Bed was jst a little worn out

2026-09-15 • via Nuitee
J
JANICE • couple • us
10
2026-09-12 • via Nuitee
P
Patrick • solo_traveller • us
10
2026-09-03 • via Nuitee
C
CLAUDIA ALEJANDRA • family_with_children • mx
10
ESTANCIA SUPER FELIZ
Pros:

MUY LIMPIO EL CUARTO Y EL BAÑO. EXCELENTE ATENCION DEL PERSONAL DE RECEPCION Y DESAYUNO. SI VIENES DE SHOPPING TODO ESTA DEMASIADO CERCA. Y EL STATE FARM A 15 MINUTOS.

2026-09-03 • via Nuitee
J
Jocelyn • couple • us
10
2026-09-02 • via Nuitee
I
Irasema • family_with_children • us
9
Good value
Pros:

Good location

2026-08-31 • via Nuitee
S
Sarena • family_with_children • us
2
Our stay was disappointing and unclean we won’t stay there again.
Pros:

The staff were kind and helpful. They had great attitudes and definitely tried to help us out.

Cons:

My room was dirty. The bathroom was not properly cleaned. The room floor had crumbs and small debris all around that would track into our bed after you walk around. The metal frames of the bed clanked loudly when you got in and out of bed, and when you rolled over in bed. Both beds did this.
The microwave and mini fridge were in a location where they couldn’t reach an outlet.

2026-08-31 • via Nuitee
D
Dinora • extended_group • us
1
Would not recommend.
Pros:

The staff and location.

Cons:

The ac was not on when we arrived and it took over 12 hours for the room to cool down it was like 3-4am when the room finally cooled down& we had left it on 61 …this made our experience unbearable trying to cool down after a hot day out and worse since it was time to get ready for our concert. The floors were extremely dirty our feet were so black from walking barefoot in the room. The fridge did not cool down our waters and Gatorade’s and we had no cold water in the shower. The toilet bowl was even dirty with scum. When checking out they could only offer 15% off. I honestly was so exhausted that I didn’t argue and just took the 15%.

2026-08-31 • via Nuitee
J
Jaime • extended_group • us
10
Very nice. Only needed extra towels but staff was quick with it.
Pros:

Property was very nice and easy to find.

Cons:

Only thing we did not like the was the water pressure from the sink and the shower. When showering the water would get everywhere. Other than that the place was good.

2026-08-31 • via Nuitee
R
Rachael • solo_traveller • us
10
Pros:

Loved this place. I sure will go back.

2026-08-29 • via Nuitee
M
Mark • solo_traveller • us
9
Pros:

Ctue place .good location

Cons:

Breakfast was not the best .
Some item .

2026-08-26 • via Nuitee
A
Albert • couple • us
9
Pleasant peaceful and very accommodating .
Pros:

Clean location no vagrants roaming around and good staff

Cons:

Breakfast is alright they microwave sausage hash browns etc but get it needs to be done in a timely manner air frying would be just as quick and taste much better.

2026-07-22 • via Nuitee
P
Patrick • solo_traveller • us
8
2026-07-20 • via Nuitee
J
Jamie • solo_traveller • us
10
2026-07-18 • via Nuitee
J
Jennifer • couple • us
5
2026-07-15 • via Nuitee
P
Patrick • solo_traveller • us
10
2026-07-13 • via Nuitee
K
Kathy • solo_traveller • us
3
How difficult is it to be friendly & polite? Staff was rude.
Pros:

It was clean

Cons:

The staff

2026-07-12 • via Nuitee
J
Jamie • solo_traveller • us
10
2026-07-11 • via Nuitee
A
Andrew • solo_traveller • us
8
one nite in Az
Pros:

the front counter person was extremely helpful and friendly. The bed was very comfortable. Very large room

Cons:

no luggage carts what hotel dosent have luggage carts.No bars of soap.tgat was the worst sofa ever, uncomfortable and way too low.

2026-07-08 • via Nuitee
P
Patrick • solo_traveller • us
9
2026-07-06 • via Nuitee