Holiday Inn Indianapolis North-Carmel by IHG

Hotels
•
Holiday Inn Hotels & Resorts
8.1 (347 reviews)
251 East Pennsylvania Parkway , Indianapolis , US
+1 317-574-4600

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Free
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
See all facilities

Review Highlights

Pros:
Friendly, helpful staff
Great breakfast / free breakfast
Central / convenient location (close to IU)
Rooms described as clean and comfortable by many guests
Large/comfortable bedding in some rooms
Quiet for many stays
Cons:
Inconsistent cleanliness (reports of bedbugs, odors)
Rooms outdated; small beds in some rooms
Pool / gym issues (pool smell, gym closed)
Noise from freeway or courtyard/doors
Restaurant closures / limited evening dining options
Occasional maintenance issues (AC, TV, fridge, toilet), and parking/GPS access problems

Categories

Cleanliness
6.2
Mixed reports: several guests praised cleanliness, but there are multiple strong negative reports (bedbugs, urine/body odors, rooms smelling like old beer), so cleanliness is below average.
Service
9.8
Consistently praised: staff repeatedly described as friendly, kind and helpful; several guests highlighted unusually good service and helpful front desk/maintenance attempts.
Location
8.7
Generally convenient and central for local access and IU appointments, though a few guests noted GPS/access problems and proximity to freeway causing noise.
Room Quality
6.4
Several complaints about outdated rooms, small beds, noisy doors, malfunctioning AC/toilets/TV/fridges and at least one bedbug report — room quality is below average.
Amenities
7.2
Breakfast amenity is a strong positive, but other amenities have mixed to negative notes (pool reportedly smells, gym closed early, separate breakfast room, limited handicap parking).
Value for Money
8.5
Mixed: some guests found pricing reasonable, while others—especially during events (Indy 500)—felt prices were inflated; overall slightly above target due to positive service and breakfast value.
Food and Beverage
9.5
Breakfast is a frequent highlight (freshly cooked, great selection, 'awesome' free breakfast); some negatives include restaurant closures and separate breakfast room layout.
Overall Experience
8.5
Most stays described as comfortable with good breakfast and friendly staff; a minority of severe negative experiences (dirty rooms, bedbugs, amenity failures) lower but do not dominate the overall impression.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:05

Property Description

Convenient Location
Located just off Interstate 465, Holiday Inn Indianapolis North-Carmel is only 12 miles from downtown Indianapolis, making it a prime choice for both leisure and business travelers.

Modern Amenities
Enjoy free WiFi, 32-inch flat-screen TVs, and in-room microwave and refrigerator. Relax by the heated indoor pool or break a sweat in the on-site fitness center.

Nearby Attractions
Explore Indianapolis easily with Butler University, Indianapolis Motor Speedway, and Lucas Oil Stadium within a short drive from the hotel.

Ready to experience comfort and convenience in Indianapolis? Book your stay at Holiday Inn Indianapolis North-Carmel now!

Important information:

You must show a valid photo ID and credit card upon check-in. Please note that all special requests cannot be guaranteed and are subject to availability upon check-in. Additional charges may apply.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: IND

Location

Property Accessibility

Total Disability Score: 42.86
Public Area
  • Ramp: No
  • Entrance Door Width: 82
  • Entrance Leveled: Yes
  • Pet Friendly: No
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: No
  • Restaurant Wheelchair Accessible: Yes
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
Show all accessibility features

Guest Reviews

8.1
Based on 347 reviews
Cleanliness: 6.2
Service: 9.8
Location: 8.7
Room Quality: 6.4
Amenities: 7.2
Value for Money: 8.5
Food and Beverage: 9.5
Overall Experience: 8.5
E
Elaine • solo_traveller • ie
4
Overall, a comfortable stay with great breakfast
Pros:

The staff were friendly, the beds were large and comfortable, the location was central and easy to get to and central for local access. The breakfast was great, freshly cooked and delicious.

Cons:

The hotel is a little dated.

2026-10-29 • via Nuitee
J
Jacob • solo_traveller • us
1
2026-10-28 • via Nuitee
K
Kenneth • couple • us
10
Very pleasant stay. Comfortable and met our needs perfectly.
Pros:

We didn't spend a lot of time in the room. We came to Indy to visit our Granddaughter. We also visited with longtime friends in the room. It was a very comfortable setting for visiting with them. The couch and chairs were perfect.

Cons:

Nothing comes to mind.

2026-10-24 • via Nuitee
R
Rust • family_with_children • us
1
Pros:

Three free breakfast was awesome

Cons:

Didn't like the bedbugs in the room

2026-10-20 • via Nuitee
R
Rust • family_with_children • us
1
2026-10-20 • via Nuitee
P
Patricia • family_with_children • us
9
2026-10-20 • via Nuitee
D
Danielle • family_with_children • us
10
2026-10-19 • via Nuitee
L
Lan • couple • us
5
2026-10-18 • via Nuitee
R
Richard • couple • us
8
Pros:

Staff was nice and helpful.

Cons:

Kinda hard to get to the property.

2026-10-15 • via Nuitee
A
Alexis • couple • us
10
Super!
Pros:

Staff was unusually kind and helpful!!
The rooms were huge and cleaner than any other hotel chain. Thank you!

2026-10-12 • via Nuitee
B
B • couple • us
10
excellent
Cons:

the breakfast room being separate from main hotel

2026-10-09 • via Nuitee
S
Stefan • couple • us
8
2026-10-08 • via Nuitee
D
Darrell • couple • us
8
2026-10-08 • via Nuitee
J
Julie • couple • us
10
Pros:

Everything

Cons:

Nothing

2026-10-08 • via Nuitee
B
Birdeau • family_with_children • us
1
2026-09-17 • via Nuitee
S
Sabryna • couple • us
10
2026-09-16 • via Nuitee
V
vicki • solo_traveller • us
10
2026-09-14 • via Nuitee
T
Tina • couple • us
5
Cons:

The beds are so small! The hotel needs an update! There’s no phone outlet by your beds.. We unfortunately got the room next to courtyard and heard the doors closing all night

2026-09-14 • via Nuitee
G
Gianna • solo_traveller • us
5
Cons:

The gym was supposed to be open at 5:30 am and it was not. I even waited and went back at 6 am and it was still closed/locked

2026-09-12 • via Nuitee
J
john • solo_traveller • us
8
2026-09-11 • via Nuitee