Crowne Plaza Albany - The Desmond Hotel

Hotels
•
Crowne Plaza Hotels & Resorts
8.8 (961 reviews)
660 Albany Shaker Road , Albany , US
+1 518-869-8100

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Free
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
See all facilities

Review Highlights

Pros:
Clean and modern environment
Helpful staff
Cons:
Ants in the room
Some amenities missing

Categories

Cleanliness
8.3
While many guests appreciated the cleanliness, some mentioned issues with ants and dirty towels.
Service
9.3
Numerous positive mentions of helpful and attentive staff throughout the reviews.
Location
9.3
Guests highlighted the convenient location near the airport, making it ideal for travelers.
Room Quality
8.3
Some complaints regarding mattress quality and a dirty towel were noted, affecting the overall opinion.
Amenities
8.8
Guests appreciated the bar and restaurant offerings, though some wished for microwaves.
Value for Money
8.8
Mixed opinions; some felt the price should include more amenities like toiletries.
Food and Beverage
8.8
Many guests enjoyed breakfast and dinner, noting quality food and good service.
Overall Experience
8.8
Overall positive experiences noted, but some issues impacted the final sentiment.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-25 08:16

Property Description

Luxurious Accommodations
Experience spacious and comfortable rooms at Crowne Plaza Albany - The Desmond Hotel, perfect for relaxation after a long day of travel or work.

Top-Notch Facilities
Indulge in the indoor swimming pool, modern fitness center, and fully equipped business rooms during your stay. Enjoy the convenience of on-site dining and stay connected with complimentary WiFi throughout the hotel.

Convenient Location
Located minutes away from Albany International Airport and close to the city center, The Desmond Hotel offers easy access to a variety of attractions, shopping centers, and dining options. Experience the best of Albany during your stay.

Book your stay now at Crowne Plaza Albany - The Desmond Hotel for a memorable and comfortable experience.

Important information:

The hotel is now fully renovated as of April 2021. Room Service is currently discontinued until further notice.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: ALB

Location

Guest Reviews

8.8
Based on 961 reviews
Cleanliness: 8.3
Service: 9.3
Location: 9.3
Room Quality: 8.3
Amenities: 8.8
Value for Money: 8.8
Food and Beverage: 8.8
Overall Experience: 8.8
J
Jon • couple • us
9
2026-10-14 • via Nuitee
J
Jennifer • couple • us
8
A beautiful place
Pros:

The beauty the atmosphere

Cons:

The pool was ice cold the room itself where the pool was was ice. Cold couldn’t smell chlorine. The water was still was not good to get into.

2026-10-13 • via Nuitee
J
James • couple • us
10
Value Hotel
Pros:

Comfort

Cons:

Nothing

2026-10-12 • via Nuitee
K
Kim • family_with_children • us
10
Pleasant and accommodating
Pros:

Very nice stay. Everything was clean with an easy check in.

Cons:

The back door was open so entrance to property was not protected

2026-10-11 • via Nuitee
J
John • family_with_children • us
8
2026-10-11 • via Nuitee
O
Odessa • couple • us
10
2026-10-08 • via Nuitee
J
James • couple • us
10
2026-09-19 • via Nuitee
L
Lorie • solo_traveller • us
10
2026-09-18 • via Nuitee
A
Ayşe Filiz • couple • tr
8
Temiz ferah bir otel
Pros:

Temiz, düzenli odalar geniş. Odada çay-kahve makinası var

Cons:

Lobiye koyulan kahve makinasının paralı olması. Küçük de olsa hızlıca yenecek bir kahvaltı olmaması.

2026-09-18 • via Nuitee
T
Tish • couple • us
10
Would definitely stay here again!
Pros:

Beautiful property, well maintained. We had a dinner and a breakfast there and they both exceeded our expectations

Cons:

Can’t think of anything

2026-09-16 • via Nuitee
C
Christine • solo_traveller • us
10
Perfect stay!
Pros:

Very quaint and perfectly located

2026-09-15 • via Nuitee
G
gregory • solo_traveller • us
10
Pros:

everthing and is was a very great stay both of my kids and my wife enjoyed the night away

Cons:

i have zero complaints

2026-09-14 • via Nuitee
C
Cassio • family_with_children • ca
10
2026-09-14 • via Nuitee
T
Tara • solo_traveller • us
8
Pros:

Shuttle from airport through the night. Clean comfortable rooms. Proximity to the airport.

Cons:

No free black coffee brewing in lobby for guests. No free breakfast. Only 2 coffee pods in room Kierig.

2026-09-13 • via Nuitee
A
Anne-Marie • couple • us
10
Great place when dropping off daughter at Siena
Pros:

Location, price

Cons:

Nothing

2026-09-12 • via Nuitee
B
Black • solo_traveller • us
10
Pros:

Great price for a great place.

Cons:

Pillows could be slightly firmer.

2026-09-09 • via Nuitee
N
Nicole • family_with_children • us
9
Slept great = perfection
Pros:

Loved the pillows! Consistent A/C is also great!

Cons:

Nothing, everything was great!

2026-09-08 • via Nuitee
D
Dewey • solo_traveller • us
10
2026-09-07 • via Nuitee
M
Michele • extended_group • us
9
2026-09-06 • via Nuitee
J
John • solo_traveller • us
9
2026-08-27 • via Nuitee