Crowne Plaza Albany - The Desmond Hotel

Hotels
•
Crowne Plaza Hotels & Resorts
8.8 (775 reviews)
660 Albany Shaker Road , Albany , US
+1 518-869-8100

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Free
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
See all facilities

Review Highlights

Pros:
Clean, comfortable and updated rooms
Friendly, quick service and helpful shuttle
Convenient location (near airport, good for Siena)
Nice property features (courtyard, fish pond)
Good restaurant and breakfast
Good value/price
Cons:
Pool issues: too small and often very cold
Lobby coffee/tea machine problems and lack of free hot water/coffee
Breakfast often not included in room rate
Wine list lacks local New York State selections
Occasional security/door access concerns (back door left open)

Categories

Cleanliness
9.2
Multiple guests described rooms as clean and comfortable; one report noted a few small bugs on a bathroom vanity but overall cleanliness was praised.
Service
9
Staff generally described as friendly, quick check-in, helpful (shuttle on demand); one brief comment listed 'Staff' as a con but most interactions reported positively.
Location
9.3
Location praised repeatedly: close to the airport, convenient for Siena, well-located for guests and travelers.
Room Quality
9.1
Rooms described as spacious, comfortable, well updated; pillows and consistent A/C frequently mentioned positively.
Amenities
7.6
Mixed: helpful airport shuttle and attractive courtyard/fish pond, but recurring negatives about the pool (small, very cold) and lobby coffee/tea availability (machine issues, paid or no free hot water).
Value for Money
8.6
Multiple guests said the price was great and good value; some wished breakfast were included which slightly reduces perceived value.
Food and Beverage
8.5
On-site restaurant and breakfast received strong praise, though some noted lack of free breakfast and the wine list omitted New York State wines.
Overall Experience
9.1
Many guests recommended the hotel, calling it a beautiful, pleasant and accommodating stay; several said they'd return or strongly recommend.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:06

Property Description

Luxurious Accommodations
Experience spacious and comfortable rooms at Crowne Plaza Albany - The Desmond Hotel, perfect for relaxation after a long day of travel or work.

Top-Notch Facilities
Indulge in the indoor swimming pool, modern fitness center, and fully equipped business rooms during your stay. Enjoy the convenience of on-site dining and stay connected with complimentary WiFi throughout the hotel.

Convenient Location
Located minutes away from Albany International Airport and close to the city center, The Desmond Hotel offers easy access to a variety of attractions, shopping centers, and dining options. Experience the best of Albany during your stay.

Book your stay now at Crowne Plaza Albany - The Desmond Hotel for a memorable and comfortable experience.

Important information:

The hotel is now fully renovated as of April 2021. Room Service is currently discontinued until further notice.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: ALB

Location

Guest Reviews

8.8
Based on 775 reviews
Cleanliness: 9.2
Service: 9
Location: 9.3
Room Quality: 9.1
Amenities: 7.6
Value for Money: 8.6
Food and Beverage: 8.5
Overall Experience: 9.1
S
silvia • family_with_children • us
6
2026-11-07 • via Nuitee
K
Kristin • couple • us
10
2026-11-06 • via Nuitee
K
Kadaija • couple • us
10
Pros:

Everything

2026-11-05 • via Nuitee
M
Molly • solo_traveller • us
5
Ok
Pros:

Bed fine, no cups in the room and the plugs did not work with my charger which was a major pain

Cons:

See above

2026-11-05 • via Nuitee
J
jean • family_with_children • us
6
2026-11-05 • via Nuitee
C
Catalano • couple • us
10
Cons:

One of the items that could use improvement is the coffee / tea in the main lobby. The machine did not work well, nor did you have free coffee or free hot water available during the day. I can understand the coffee, but usually hotels have a hot water dispenser. The people at the restaurant were very kind and grabbed us a cup of hot water for tea.

2026-10-30 • via Nuitee
L
Lawrence • solo_traveller • us
8
Cons:

The wine list is well curated, but I was surprised that it didn't include any New York State wines. As a hotel that welcomes guests from across the country and around the world, offering a selection of local wines would provide visitors with a more authentic regional experience and showcase some of the excellent wines being produced in New York.

2026-10-29 • via Nuitee
A
Ashley • family_with_children • us
10
2026-10-26 • via Nuitee
D
Diana • couple • us
8
Good place to stay, I would definitely recommend it!
Pros:

Room was spacious and clean, breakfast selection was great( but wished was included in the price of the room), I liked the interior court yard a lot and the fish pond.

Cons:

The pool was too small and needs an upgrade.

2026-10-26 • via Nuitee
S
Shamika • couple • us
9
2026-10-26 • via Nuitee
D
Deborah • solo_traveller • us
10
2026-10-20 • via Nuitee
O
Oren Wiener • family_with_children • il
9
2026-10-17 • via Nuitee
S
sakshi • couple • us
9
Nice stay
Pros:

Good property

Cons:

Staff

2026-10-16 • via Nuitee
M
Michael • couple • us
10
Convenient and super clean and comfortable and updated rooms.
Pros:

Down the street from the airport. Room exceeded expectations and staff were friendly, quick check in and shuttle on demand.

Cons:

Nothing. You guys nailed it !

2026-10-16 • via Nuitee
J
Jon • couple • us
9
2026-10-14 • via Nuitee
J
Jennifer • couple • us
8
A beautiful place
Pros:

The beauty the atmosphere

Cons:

The pool was ice cold the room itself where the pool was was ice. Cold couldn’t smell chlorine. The water was still was not good to get into.

2026-10-13 • via Nuitee
J
James • couple • us
10
Value Hotel
Pros:

Comfort

Cons:

Nothing

2026-10-12 • via Nuitee
K
Kim • family_with_children • us
10
Pleasant and accommodating
Pros:

Very nice stay. Everything was clean with an easy check in.

Cons:

The back door was open so entrance to property was not protected

2026-10-11 • via Nuitee
J
John • family_with_children • us
8
2026-10-11 • via Nuitee
O
Odessa • couple • us
10
2026-10-08 • via Nuitee