Crowne Plaza Albany - The Desmond Hotel

Hotels
•
Crowne Plaza Hotels & Resorts
8.8 (961 reviews)
660 Albany Shaker Road , Albany , us
+1 518-869-8100

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Free
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
See all facilities

Review Highlights

Pros:
Clean and modern environment
Helpful staff
Cons:
Ants in the room
Some amenities missing

Categories

Cleanliness
8.3
While many guests appreciated the cleanliness, some mentioned issues with ants and dirty towels.
Service
9.3
Numerous positive mentions of helpful and attentive staff throughout the reviews.
Location
9.3
Guests highlighted the convenient location near the airport, making it ideal for travelers.
Room Quality
8.3
Some complaints regarding mattress quality and a dirty towel were noted, affecting the overall opinion.
Amenities
8.8
Guests appreciated the bar and restaurant offerings, though some wished for microwaves.
Value for Money
8.8
Mixed opinions; some felt the price should include more amenities like toiletries.
Food and Beverage
8.8
Many guests enjoyed breakfast and dinner, noting quality food and good service.
Overall Experience
8.8
Overall positive experiences noted, but some issues impacted the final sentiment.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-25 08:16

Property Description

Luxurious Accommodations
Experience spacious and comfortable rooms at Crowne Plaza Albany - The Desmond Hotel, perfect for relaxation after a long day of travel or work.

Top-Notch Facilities
Indulge in the indoor swimming pool, modern fitness center, and fully equipped business rooms during your stay. Enjoy the convenience of on-site dining and stay connected with complimentary WiFi throughout the hotel.

Convenient Location
Located minutes away from Albany International Airport and close to the city center, The Desmond Hotel offers easy access to a variety of attractions, shopping centers, and dining options. Experience the best of Albany during your stay.

Book your stay now at Crowne Plaza Albany - The Desmond Hotel for a memorable and comfortable experience.

Important information:

The hotel is now fully renovated as of April 2021. Room Service is currently discontinued until further notice.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: ALB

Location

Guest Reviews

8.8
Based on 961 reviews
Cleanliness: 8.3
Service: 9.3
Location: 9.3
Room Quality: 8.3
Amenities: 8.8
Value for Money: 8.8
Food and Beverage: 8.8
Overall Experience: 8.8
J
John • solo_traveller • us
9
2026-08-27 • via Nuitee
B
Beth • couple • us
9
2026-08-26 • via Nuitee
S
Shana • couple • us
10
2026-08-25 • via Nuitee
E
Espinoza • solo_traveller • us
9
2026-08-22 • via Nuitee
D
Daniel • solo_traveller • us
10
2026-08-21 • via Nuitee
Q
Quackenbush • couple • us
6
OK with noted exceptions
Pros:

Our room was a "mile" from the action, breakfast, the bar, and the main entrance. A side entrance near the rear of the hotel did become convenient. The room was basically clean, except for a few small bugs on the bathroom vanity. The hotel offered to send a maintenance person at 10:30 PM, and we opted out. Breakfast and service were fine, but once again, far from home base. We are in our early eighties, and perhaps that could have been taken into consideration as we presented ourselves at the front desk for check-in.

Cons:

See above. I mistakenly booked with Booking.com, which proved to be a costly error on our part. The hotel booking would have saved us ~ 20%. I won't do that again. Live and learn.

2026-08-20 • via Nuitee
S
Steven • solo_traveller • us
10
2026-08-19 • via Nuitee
I
Imran • family_with_children • us
8
2026-08-17 • via Nuitee
Y
Yoram • couple • de
7
2026-08-16 • via Nuitee
Y
Yoram • couple • de
8
2026-08-16 • via Nuitee
D
David • family_with_children • us
10
2026-08-16 • via Nuitee
A
Albert • couple • us
10
Would definitely recommend.
Pros:

The restaurant and bar were in the hotel. They were very good and reasonably priced.

2026-08-15 • via Nuitee
B
Bette • couple • us
10
2026-08-15 • via Nuitee
R
Rosalyn • couple • us
7
2026-08-12 • via Nuitee
P
Philippe • family_with_children • br
8
Hotel padrão alto americano. Bem confortável. Cuidado na hora de pagar a conta: vem taxas surpresas
Pros:

Hotel no padrão alto americano, com bastante conforto. Quarto amplo. Café da manhã bom. Camas largas. Na via principal da cidade onde há muitos restaurantes (ir de carro). Estacionamento bem grande frente a entrada do Hotel.

Cons:

Houve vazamento d´'agua do teto no banheiro. E eles cobram taxas que não existem, tem que ter muito cuidado na hora do checkout.

2026-08-11 • via Nuitee
C
craig • extended_group • us
8
Very good
Pros:

Clean

Cons:

Price

2026-08-10 • via Nuitee
M
Michael • solo_traveller • us
8
2026-08-10 • via Nuitee
G
Giacomo • solo_traveller • us
8
2026-08-09 • via Nuitee
D
David • couple • us
10
2026-08-08 • via Nuitee
C
Claude • family_with_children • fr
5
N'y aller que si d'autres établissements ne sont plus disponibles
Pros:

Le parking

Cons:

Les chambres sans fenêtres sur l'extérieur, la propreté, la vétusté des équipements et la non conformité des photos

2026-08-07 • via Nuitee