The Eliot Hotel

Hotels
9.1 (2065 reviews)
370 Commonwealth Avenue , Boston , us

Children allowed
Pets allowed

Facilities

Parking
Non-smoking rooms
Air conditioning
Restaurant
Room service
Family rooms
Pets allowed
Lift / Elevator
Luggage storage
Express check-in/check-out
See all facilities

Review Highlights

Pros:
Comfortable beds
Friendly staff
Great location
Cons:
Issues with cleanliness
Breakfast quality
High prices for parking

Categories

Cleanliness
8.35
Some guests mentioned soiled carpets and need for better housekeeping.
Service
9.99
Guests praised the friendly and accommodating staff across multiple reviews.
Location
9.86
The location is frequently described as excellent and convenient.
Room Quality
8.81
Rooms were comfortable but several reviews noted issues with cleanliness and maintenance.
Amenities
9.34
Amenities such as breakfast were described as good; however, a few reviews were less favorable.
Value for Money
8.8
Prices mentioned as high compared to some aspects of the stay such as breakfast quality.
Food and Beverage
7.85
Breakfast received some negative feedback regarding quality and value.
Overall Experience
9.82
Most guests expressed a strong likelihood of returning, indicating a positive overall experience.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-12 15:05

Property Description

Historic Elegance in Back Bay

Luxurious Accommodations: The Eliot Hotel offers elegantly decorated rooms with down comforters and marble bathrooms, providing a luxurious and comfortable stay for guests.

Convenient Amenities: Enjoy modern amenities such as soundproof windows, flat-screen TVs, and WiFi internet in every room, ensuring a convenient and connected experience during your stay.

Dining and Recreation: Indulge in culinary delights at the on-site sashimi bar and Uni restaurant, or stay active with free access to the Boston Sports Club. With a prime location near shopping centers and Fenway Park, there's no shortage of entertainment options.

Experience the historic charm and modern comforts of the Eliot Hotel - book your stay now for an unforgettable Boston getaway.

Important information:

Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: BOS

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are allowed. No extra charges.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

  • Groups

    No special conditions apply for groups.

  • Parking

    Public parking is possible at a location nearby (reservation is not needed) and costs USD 59 per day.

Location

Guest Reviews

9.1
Based on 2065 reviews
Cleanliness: 8.35
Service: 9.99
Location: 9.86
Room Quality: 8.81
Amenities: 9.34
Value for Money: 8.8
Food and Beverage: 7.85
Overall Experience: 9.82
P
Peter couple gb
8
Would use again, although not the restaurant
Pros:

Welcoming and efficient staff. Located on probably the best street in the city

Cons:

I was surprised the Uni restaurant was Japanese -- not our preferred choice

2026-06-12 via Nuitee
S
Sophie family_with_children ae
10
Perfect
Pros:

Friendly staff - quick check in and very helpful group of people. Shout out to the cleaner who helped me with my bag when my 1 year old was having a tantrum. Very lovely sweet lady, Thank you!
Clean & spacious room - we had a suite and it was perfect and surprisingly quiet.
Location was great - lovely stroll onto Newbury street.

Cons:

The bed could have been a bit bigger but typical US beds, so not the hotels fault.

2026-06-12 via Nuitee
P
Peter couple au
8
Overall was good but not a great value for money.
Pros:

Friendly staff.

Cons:

Lack or enough storage/drawers for clothes.

2026-06-12 via Nuitee
C
Clive couple gb
9
An ideal spot from which to explore Back Bay and beyond.
Pros:

An excellent location , close to a Green Line station, and exactly the level of quality we were hoping for. The staff were always very friendly and helpful. The room itself was spacious and well appointed, with plenty of drawer space and hanging space. And a really comfortable bed. Good wi-fi too!

Cons:

There was only one downside. Our room didn't really have much of a view. In fact we were looking out over the rear of the hotel, facing the walls of other buildings, which meant that we didn't get much natural sunlight into the room. Below our window were the garbage bins, and on one morning we had the garbage truck collecting the rubbish at about 5am. It was very noisy, particularly as the truck was making a loud 'beep-beep' sound for the entire time it was there. At 5am!!. I didn't really get back to sleep after that.

2026-06-10 via Nuitee
D
Deborah solo_traveller us
9
I lived in Boston for more than 15 years and never knew how lovely a stay at The Eliot could be. Now back on business a
Pros:

Spotless room. Ample space in queen suite. All necessary amenities. I was in top floor with north facing view which was lovely. Location was perfect. Great staff. Great dining experience at Uni

Cons:

Like most everywhere in Boston, so expensive.

2026-06-10 via Nuitee
D
Dustin family_with_children us
9
2026-06-09 via Nuitee
R
Rambabu extended_group us
9
2026-06-08 via Nuitee
P
Patricia solo_traveller us
7
Great location, lovely building but disappointing room
Pros:

Great location, convenient for walking or getting public transportation. Beautiful neighborhood. The hotel building is very handsome with everything clearly kept in excellent condition. Room itself was clean, nicely decorated and fairly spacious with an excellent, large closet. Bed very comfortable and bathroom ample with a big, if somewhat weird shower set up.

Cons:

Room location was very disappointing. No light, ugly airshaft-like view of junk in an alley. To make it worse, room was adjacent to a large suite -- great for the family in there but not having to listen to kids and parents through thin walls. I reserved this room months in advance and expected a premium experience for the price. I also did not request an ADA room which may have accounted for the odd, double shower set-up. Rooms like this should be significantly discounted vs other rooms in the category to balance the negative feature(s). If the hotel had a comfortable, common spot to escape and relax, it would have helped. But there are virtually no public spaces.

2026-06-08 via Nuitee
C
cooper solo_traveller gb
9
US Part 1 - Boston
Pros:

Room was good size, high finish and really comfortable.

Cons:

Not much. Not enough coffee, mugs and tea...

2026-06-07 via Nuitee
M
Mark couple us
6
2026-06-07 via Nuitee
D
David family_with_children us
9
Great stay in a beautiful area of Boston - love the grandeur of the Eliot.
Pros:

Location - elegance of the property - staff - space. I really loved the layout of the room - especially kitchen area. Small bathroom that others complained about did not bother me at all (its an older property with charm) as it was equipped with lovely towels and products.

Cons:

Wish the attached restaurant Uni - had maintained its previous reputation. This is persnickety, but for this level of a hotel, I would have preferred fresh flowers around - not fake. Could use a few minimal updates.

2026-06-04 via Nuitee
M
Maria Nuria extended_group es
10
Genial !!!!
Pros:

El estilo clásico , la ubicación y la amabilidad del personal .
Me mejoraron una de las habitaciones y me dieron una suite

2026-06-04 via Nuitee
A
Ana Carol couple br
10
Perfeito
Pros:

Excelente localização em Back Bay . Hotel com poucos quartos , muito confortavel . Construção antiga mas totalmente renovada . Deixou saudades !
Equipe muito simpatica e prestativa !

Cons:

Sem defeito

2026-06-04 via Nuitee
F
Fernando couple us
9
2026-06-04 via Nuitee
L
Lisa family_with_children jm
7
Wanted to love it but was disappointed.
Pros:

Location.

Cons:

Beds aren’t comfortable and room is a bit dated. Limited room service menu. No lobby.

2026-06-01 via Nuitee
R
Renaud couple fr
5
Décevant
Pros:

Emplacement et Literie

Cons:

Petit dej très décevant (pas de yaourt, pas de fruit, pas de légume) pour 22 dollars par personne

2026-05-31 via Nuitee
T
Taner couple tr
8
Nice hotel at good location
Pros:

Location was good, service is good

2026-05-31 via Nuitee
D
dennis couple us
10
We always stay at the Eliot when visiting Boston
Pros:

the staff is amazingly helpful

2026-05-31 via Nuitee
P
Peter couple gb
8
2026-05-30 via Nuitee
S
Susanne couple us
6
2026-05-30 via Nuitee