The Eliot Hotel

Hotels
9.1 (2045 reviews)
370 Commonwealth Avenue , Boston , us

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Children allowed
Pets allowed

Facilities

Parking
Non-smoking rooms
Air conditioning
Restaurant
Room service
Family rooms
Pets allowed
Lift / Elevator
Luggage storage
Express check-in/check-out
See all facilities

Review Highlights

Pros:
Comfortable beds
Friendly staff
Great location
Cons:
Issues with cleanliness
Breakfast quality
High prices for parking

Categories

Cleanliness
8.35
Some guests mentioned soiled carpets and need for better housekeeping.
Service
9.99
Guests praised the friendly and accommodating staff across multiple reviews.
Location
9.86
The location is frequently described as excellent and convenient.
Room Quality
8.81
Rooms were comfortable but several reviews noted issues with cleanliness and maintenance.
Amenities
9.34
Amenities such as breakfast were described as good; however, a few reviews were less favorable.
Value for Money
8.8
Prices mentioned as high compared to some aspects of the stay such as breakfast quality.
Food and Beverage
7.85
Breakfast received some negative feedback regarding quality and value.
Overall Experience
9.82
Most guests expressed a strong likelihood of returning, indicating a positive overall experience.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-12 15:05

Property Description

Historic Elegance in Back Bay

Luxurious Accommodations: The Eliot Hotel offers elegantly decorated rooms with down comforters and marble bathrooms, providing a luxurious and comfortable stay for guests.

Convenient Amenities: Enjoy modern amenities such as soundproof windows, flat-screen TVs, and WiFi internet in every room, ensuring a convenient and connected experience during your stay.

Dining and Recreation: Indulge in culinary delights at the on-site sashimi bar and Uni restaurant, or stay active with free access to the Boston Sports Club. With a prime location near shopping centers and Fenway Park, there's no shortage of entertainment options.

Experience the historic charm and modern comforts of the Eliot Hotel - book your stay now for an unforgettable Boston getaway.

Important information:

Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: BOS

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are allowed. No extra charges.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

  • Groups

    No special conditions apply for groups.

  • Parking

    Public parking is possible at a location nearby (reservation is not needed) and costs USD 59 per day.

Location

Guest Reviews

9.1
Based on 2045 reviews
Cleanliness: 8.35
Service: 9.99
Location: 9.86
Room Quality: 8.81
Amenities: 9.34
Value for Money: 8.8
Food and Beverage: 7.85
Overall Experience: 9.82
E
Elizabeth • couple • us
9
2026-05-22 • via Nuitee
J
Jeanette • couple • gb
8
Very comfortable
Pros:

Loved the history of the hotel

Cons:

Nothing I can think of

2026-05-22 • via Nuitee
M
Mikele • extended_group • ae
9
2026-05-22 • via Nuitee
M
Maher • couple • ae
10
2026-05-19 • via Nuitee
S
Sooty • solo_traveller • gb
9
Very comfortable and friendly hotel
Pros:

Very friendly and helpful staff. The bedroom was light and airy and the bed was comfortable. Nothing was too much trouble. There was a wide choice at breakfast, with plenty of different teas and coffees, and cooked breakfast and pastries.

Cons:

The bathroom was VERY small, particularly for a three-person suite. A minor point: nowhere to put any toiletries in the bathroom.

2026-05-17 • via Nuitee
M
Michal • solo_traveller • il
10
Great hotel and an unbeatable location
Pros:

Friendly helpful staff, great location, clean and spacious room, comfortable bed, great Sushi bar downstairs

Cons:

On the pricy side especially around graduation weekend

2026-05-17 • via Nuitee
K
Katie • couple • us
8
2026-05-15 • via Nuitee
J
JORGE • solo_traveller • il
10
2026-05-15 • via Nuitee
D
Darrell • solo_traveller • nz
9
2026-05-15 • via Nuitee
K
Keith • family_with_children • ie
9
Amazing really really enjoyed the property and the staff were 10/10
Pros:

Superb location and to the highest standard

Cons:

All round standards of the property

2026-05-14 • via Nuitee
M
M Luisa • solo_traveller • es
10
Confortable
Pros:

La ubicación y el edificio , las habitaciones muy espaciosas

Cons:

El desayuno

2026-05-13 • via Nuitee
J
Julia • couple • us
8
2026-05-12 • via Nuitee
D
Doyle • family_with_children • us
10
Charming boutique hotel in a perfect location
Pros:

What a wonderful find! Charming, boutique hotels in city centers are my favorite type of accommodation and the Eliot was spot-on. The staff were outstanding! I like the personal touch of having the front desk give you your key each time you come in. The location in Back Bay was perfect! We walked everywhere and it felt like we lived in the neighborhood for a few days.

Cons:

Nothing - our stay was great!

2026-05-11 • via Nuitee
L
Laura • solo_traveller • gb
7
2026-05-10 • via Nuitee
J
Jeff • couple • us
9
2026-05-10 • via Nuitee
X
Xinrui • couple • cn
1
Cons:

My recent stay at this hotel in Boston was extremely terrible. The hotel has violated hospitality industry operating regulations, safety codes, and U.S. consumer protection laws. It involves potential safety hazards, privacy infringement, severe service dereliction, and illegal unauthorized charges, failing to meet the basic operating and service standards of a legitimate lodging establishment.

Firstly, the in-room facilities contain critical safety risks, breaching the hotel’s legal obligation to guarantee guest safety. The bedside wall lamp was fully non-functional and structurally loose, shaking violently and at constant risk of falling. Mounted directly above the guest’s sleeping area, it posed an imminent danger of head and facial injury. Additionally, the bathroom sink was severely clogged with standing water and extremely slow drainage from check-in, resulting in unhygienic living conditions. I left a written note on the bed to clearly inform the staff of these hazards and request urgent maintenance. However, the hotel completely ignored my reasonable request, discarded my feedback note arbitrarily, and took no remedial measures. This negligence reflects a blatant disregard for guest personal safety and the mandatory facility maintenance duty required by lodging regulations.

Secondly, the hotel staff demonstrated unprofessional and improper conduct, violating guest privacy rights and room access compliance rules. Despite a clearly displayed “Do Not Disturb” sign on the door, the housekeeping staff unlocked and entered my room with a master key without prior consent. Under U.S. accommodation laws, a hotel room is recognized as a temporary private residence. Unauthorized entry with a privacy notice in place constitutes an invasion of privacy and caused severe mental distress and security concerns. I negotiated with the staff on-site and confirmed a 4 PM cleaning time, which was verbally approved.

2026-05-08 • via Nuitee
R
Richard • couple • bm
10
Just a quick stop over but would like to stay again and enjoy more!
Pros:

Staff were exceptional and knowledgeable and a great location

Cons:

All our needs were met great place to stay

2026-05-08 • via Nuitee
H
Hope • extended_group • us
10
Great experience!
Pros:

Excellent location. Amazing staff!

2026-05-07 • via Nuitee
T
Tara • couple • us
10
Beautiful hotel and location!
Pros:

Beautiful location and room

Cons:

The restaurant could have better services. We left.

2026-05-06 • via Nuitee
D
david • couple • gb
10
Excellent , would recommend….,
Pros:

The staff are the difference between good and bad accommodation . The staff from the manager to the cleaners went above and beyond.

Cons:

Excellent location , comfortable clean rooms.

2026-05-05 • via Nuitee