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Facilities
Property facilities
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Parking
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Non-smoking rooms
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Air conditioning
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Restaurant
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Room service
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Family rooms
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Lift / Elevator
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Luggage storage
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Safety deposit box
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Fax/photocopying
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Packed lunches
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Currency exchange
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Non-smoking throughout
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Shared lounge/TV area
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Board games/puzzles
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Concierge service
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Kid meals
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Outdoor furniture
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Fruits
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Pet bowls
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Pet basket
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Staff adhere to local safety protocols
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Guest rooms disinfected between stays
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Cleaning standards that are effective against Coronavirus
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Physical distancing rules followed
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Hand sanitizer in guest room and key areas
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Cashless payment available
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Fire extinguishers
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First aid kit available
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Sanitized tableware & silverware
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Invoice provided
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Guests can opt-out any cleaning services during stay
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Smoke alarms
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Shared stationery like menus, pens are removed
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Guest room sealed after cleaning
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Physical distancing in dining areas
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Food delivered to guest room
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CCTV outside property
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Process in place to check health of guests
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Screens / Barriers between staff and guests for safety
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Face masks for guests available
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24-hour security
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Security alarm
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Thermometers for guests provided by property
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Key card access
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Mobile app for room service
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Television in common areas
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Front desk (limited hours)
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Free wired internet
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Golfing on site
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Self parking (surcharge)
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Internet access
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Housekeeping on request
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Wine release events
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Reception hall
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Secured parking
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Hosted evening meal (reserve)
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Bicycle-friendly property
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Vegetarian menu options available
Review Highlights
Categories
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Property Description
Historic Charm in the Heart of Norwich
AA Rosette Restaurant and Casual Dining Menu
Indulge in exquisite dining experiences at the AA Rosette Restaurant or opt for a more laid-back meal with the Casual Dining menu, catering to all tastes.
Luxurious Rooms with Modern Amenities
Experience comfort and convenience in our rooms featuring modern bathrooms, satellite TV, and tea/coffee facilities. The blend of contemporary comforts and historic charm will make your stay unforgettable.
Convenient Location and Onsite Amenities
Explore the vibrant Tombland area from our centrally located hotel. Enjoy a drink at the oak-panelled Maids Head Bar or pamper yourself at the onsite beauty salon, Best Beauty. Book now for a perfect blend of history and luxury.
Children/Extra Beds:
Please enter requests for extra child beds and/or cots, noting the age of the child, in the comments box when booking.
Group Bookings:
Reservations for 6 or more rooms made under the same name and for the same arrival date will be classed as a group booking and may require a deposit or full pre-payment before the date of arrival.
Please note that only dogs are allowed. A supplement of GBP 10 per pet, per night will be applied.
When booking [5] rooms or more, different policies and additional supplements may apply.
A deposit may be required at the property.
Property Policies
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Groups
When booking more than 3 rooms, different policies and additional supplements may apply.
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Internet
WiFi is available in all areas and is free of charge.
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Pets
Pets are not allowed.
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Parking
Private parking is possible on site (reservation is not needed) and costs GBP 8 per day.
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Children and extra bed policy
Children of any age are allowed.
Children up to and including 2 years old stay for £10 per person per night when using an available cot.
Children up to and including 15 years old stay for £10 per person per night when using an existing bed.
People 2 years old and over stay for £20 per person per night when using an available extra bed.
Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.
Location
Guest Reviews
Location good, very close to the cathedral. Car parking (£10 charge).
The double room was really small, with a small double bed. We can't remember ever having such a small double room. When we checked out the hotel confirmed that the double rooms varied considerably in size; the hotel was not full so we find it extraordinary that we were allocated the smallest. The bathroom window had been repaired with black tape.
Excellent location. Friendly and helpful staff.
Small bar area for such a large hotel. Bar closes at 10:30 pm.
The hotel was a traditional old building with wonky floors and low beams. It was decorated to a modern style and the fixture and fittings in our room were modern but in keeping with the style. It was clean, tidy and welcoming and having a car park was a bonus .
There was nothing that we didn’t like.
Hotel is well situated to explore the city. We had an executive room which was a good size but remember that this is a very old building so lots of stairs! Breakfast was good.
The restaurant felt like it needed a good clean. Again it is an old building but there were some obvious areas that looked grubby with thick dust on ledges and exposed pipes. Plastic flowers and greenery need to be refreshed from time to time.
Interesting place with much history. Located centrally very close to the cathedral. Generally very peaceful despite the central location.Cou
I couldn't distinguish which was shampoo and which shower gel, but a great shower otherwise. There are frequent changes in levels because of the number of buildings that have been joined together over the centuries so, the room I was in would not have worked for a disabled person.
Location
Cold room and difficult controls
Location. Free Bentley tour of town. Size of room.
Room smelt of smoke from previous guest. Staff had tried to cover smell and left window open to air room. Room was located very far from reception, ok for us but not suitable for elderly guests.
Location is great. Staff was very friendly
Outdated rooms. Dirty carpets. Old windows that don't close. Odd smell in the room , like a rotten tomato smell.
Not worth the money we paid.
Excellent breakfast options
A waterpipe which was boxed in through my room from the room above was noisy - particularly when the guest above decided to have a bath at 3am!
Breakfast was a bit chaotic as the self service area did not allow for an orderly flow. The toast maker was in an awkward place and the whole area was too small for the number of guests and staff.
All the steps to the reception and the lift. It was not an accessible building.
Wir hatten eine sehr schöne Zeit in the Maids Head.
Wir hatten das Glück ein Zimmer Upgrade zu bekommen und zwar in einem Suite die wunderschön war.
Wir haben auch zu Abend im Restaurant gegessen.. auch sehr zu empfehlen.
Parkplatz war auch super, schön groß!
Es gab nichts.
Location
Nothing
Great location with parking,Breakfast was £18 but although a high price tag the products used were of a very high standard so excellent.
Free upgrade to a suite room
Nothing top class accommodation
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