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Facilities
Property facilities
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WiFi available
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Free WiFi
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Parking
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Non-smoking rooms
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Air conditioning
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24-hour front desk
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Restaurant
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Room service
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Heating
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Family rooms
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Lift / Elevator
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Laundry
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Luggage storage
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Cycling
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Safety deposit box
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Bar
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Fax/photocopying
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Golf course
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Meeting/banquet facilities
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Dry cleaning
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Breakfast in the room
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Packed lunches
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Currency exchange
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Non-smoking throughout
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Private parking
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Sun terrace
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Daily housekeeping
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Designated smoking area
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Accessible parking
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Shared lounge/TV area
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Board games/puzzles
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Concierge service
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Special diet menus - on request
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Kid meals
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Outdoor furniture
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Wine/champagne
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Fruits
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Pet bowls
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Pet basket
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Staff adhere to local safety protocols
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Laundry washed per local authority guidelines
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Guest rooms disinfected between stays
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Cleaning standards that are effective against Coronavirus
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Physical distancing rules followed
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Hand sanitizer in guest room and key areas
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Cashless payment available
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Fire extinguishers
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First aid kit available
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Sanitized tableware & silverware
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Invoice provided
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Guests can opt-out any cleaning services during stay
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Smoke alarms
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Shared stationery like menus, pens are removed
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Guest room sealed after cleaning
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Physical distancing in dining areas
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Food delivered to guest room
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CCTV outside property
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CCTV in common areas
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Process in place to check health of guests
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Screens / Barriers between staff and guests for safety
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Face masks for guests available
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24-hour security
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Security alarm
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Thermometers for guests provided by property
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Walking tours
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Key card access
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Bike tours
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Mobile app for room service
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Themed dinner nights
Review Highlights
Categories
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Property Description
Historic Charm in the Heart of Norwich
AA Rosette Restaurant and Casual Dining Menu
Indulge in exquisite dining experiences at the AA Rosette Restaurant or opt for a more laid-back meal with the Casual Dining menu, catering to all tastes.
Luxurious Rooms with Modern Amenities
Experience comfort and convenience in our rooms featuring modern bathrooms, satellite TV, and tea/coffee facilities. The blend of contemporary comforts and historic charm will make your stay unforgettable.
Convenient Location and Onsite Amenities
Explore the vibrant Tombland area from our centrally located hotel. Enjoy a drink at the oak-panelled Maids Head Bar or pamper yourself at the onsite beauty salon, Best Beauty. Book now for a perfect blend of history and luxury.
Children/Extra Beds:
Please enter requests for extra child beds and/or cots, noting the age of the child, in the comments box when booking.
Group Bookings:
Reservations for 6 or more rooms made under the same name and for the same arrival date will be classed as a group booking and may require a deposit or full pre-payment before the date of arrival.
Please note that only dogs are allowed. A supplement of GBP 10 per pet, per night will be applied.
When booking [5] rooms or more, different policies and additional supplements may apply.
A deposit may be required at the property.
Property Policies
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Groups
When booking more than 3 rooms, different policies and additional supplements may apply.
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Internet
WiFi is available in all areas and is free of charge.
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Pets
Pets are not allowed.
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Parking
Private parking is possible on site (reservation is not needed) and costs GBP 8 per day.
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Children and extra bed policy
Children of any age are allowed.
Children up to and including 2 years old stay for £10 per person per night when using an available cot.
Children up to and including 15 years old stay for £10 per person per night when using an existing bed.
People 2 years old and over stay for £20 per person per night when using an available extra bed.
Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.
Location
Guest Reviews
Convenient and clean. Very capable and efficient staff
As a solo traveller, once again I got the room with a view over the kitchens ☹️
The hotel is said to be the oldest in Britain and your stay here is quiet luxury guaranteed, from the prime location and comfy bed, to the stylish bathtub in your room. The restaurant and common areas are lovely. Very helpful personnel.
The lift is located in the renovated part of the hotel, and while you do get help with the luggage, there should be some kind of warning if you get a room in the older side, which is a labyrinth of steps coming up and down.
Location is perfect and the interior really cozy and full of history, really good breakfast
Some of the staff does not seem to know their trade, for the four star hotel you would expect better.
Lage; Frühstück; schönes, stilvolles Hotel
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Staff were all very friendly and efficient. We were given a complimentary upgrade to a junior suite which was a great room. Very comfortable bed, spotless room and bathroom. Great choice of breakfast options, food all excellent. Would recommend.
Location. Big bed, good aircon
Bathroom overheated and heavy door could not be kept open
It is a lovely ancient building with some quirky architectural features and interesting history. Despite being ~800 years old, the fabric of the building was sound and the decor was very good.
Nothing.
The position of the hotel and the comfortable room
The property was lovely and well kept
Great hotel, fantastic location.
My room has condescended dripping from roof above the bed during my stay, unpleasant to be woken up with water dripping on bed and face.
Location was central and within walking distance of the train station.
The room we had needed a little tlc, room was small with very little room each side of bed, if you plan to stay here perhaps upgrade to a larger room. No ventilation for bathroom, mirrors in bathroom and bedroom steamed up, front of tv and the wallpaper in bedroom became damp. The air con didn’t seem to work, we did report to reception but unfortunately nothing appeared to be done. We thought the quality of food was poor. Personally I would say 3 star hotel, hubby thought 2 star.We would not stay here again, but saying that there were return guests.
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