DoubleTree by Hilton Hotel Chattanooga Downtown

Hotels
•
Doubletree by Hilton
8.8 (591 reviews)
407 Chestnut Street , Chattanooga , us
+1 423-756-5150

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Children allowed
Pets allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Restaurant
See all facilities

Review Highlights

Pros:
Great location
Friendly staff
Good food
Cons:
Rooms need renovation
Property was dirty
Expensive amenities

Categories

Cleanliness
7.25
The property was dirty and needs total renovation.
Service
10
Staff were courteous, especially Shannon, and provided good customer service.
Location
10
Everything is in walking distance and great location.
Room Quality
7.22
Rooms are small, in need of repairs, and not like the pictures posted.
Amenities
9.26
The gym and pool are good, but some amenities were not up to standard.
Value for Money
7.71
Breakfast and parking charges are high for the quality provided.
Food and Beverage
9.74
Food was good, and the breakfast buffet was very nice.
Overall Experience
9.2
Experience was mixed with some enjoyable aspects but significant failures.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-06 21:25

Property Description

Convenient Downtown Location

Located just off Interstate 27 in downtown Chattanooga, the Doubletree Hotel is only 3 blocks away from the popular Tennessee Aquarium.

Modern Amenities

Guestrooms at this hotel are equipped with free high-speed internet, flat-screen TVs, MP3 docking stations, microwaves, refrigerators, and coffeemakers, ensuring a comfortable stay for all guests.

Dining and Recreation Options

Enjoy a delicious breakfast at the on-site restaurant, ELEVEN, or grab a drink at the H20 Lounge and Bar. Need a caffeine fix? The Daily Grind serves Starbucks coffee. Unwind at the outdoor saltwater pool or stay active at the state-of-the-art fitness center.

Book your stay at Doubletree Hotel Chattanooga for a perfect blend of convenience and comfort.

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: CHA

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Parking

    Private parking is possible on site (reservation is needed) and costs USD 25 per day.

  • Pets

    Pets are allowed. Charges may be applicable.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 17 years old stay for free when using an existing bed.
    People 3 years old and over stay for free when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

Location

Property Video

Property Accessibility

Total Disability Score: 42.86
Public Area
  • Ramp: No
  • Entrance Leveled: Yes
  • Pet Friendly: Yes
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: Yes
  • Restaurant Wheelchair Accessible: Yes
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
Show all accessibility features

Guest Reviews

8.8
Based on 591 reviews
Cleanliness: 7.25
Service: 10
Location: 10
Room Quality: 7.22
Amenities: 9.26
Value for Money: 7.71
Food and Beverage: 9.74
Overall Experience: 9.2
L
Little • couple • us
5
Stay was okay, would like it better if renovations were completed
Pros:

The few renovations that were completed were good. Love the cookies!

Cons:

Too many renovations that were not disclosed and no where to park due to the storage containers in the parking lot. Work out room closed and that was not told ahead of time

2026-07-21 • via Nuitee
Y
YaMika • family_with_children • us
4
It wasn’t a HORRIBLE hotel, but I would not come back.
Pros:

Front desk staff were nice and helpful

Cons:

Shower was stained and dirty. Towel was stained with what looked like blood.

2026-07-20 • via Nuitee
B
Braxton • solo_traveller • us
10
2026-07-20 • via Nuitee
C
crystal • couple • us
4
Room was not good.
Pros:

Nothing

Cons:

Everything!!! Really wish we would have known they were renovating. My husband picks hotels based on gym. We get there the place is a mess and they had closed the gym down.

2026-07-18 • via Nuitee
D
dianeeO8344TK • Family
4
Stay Away: Buyer Beware
Pros:

Do not stay here. We’ve been STUCK here a week for a Road Scholar trip. The food is beyond horrible. The renovations are loud, messy and disruptive. The bathtubs are disgusting. Many families on our trip have changed rooms multiple times because of room issues: bad smalls, overflowing toilets etc. The pool is open but the area surrounding it has broken furniture and dirty cushions. Shout out to front deck staff Cait and Gunner. They tried hard under difficult circumstances to be helpful. The main manager was rude, dismissive and made no effort to rectify issues.

2026-07-17 • via Tripadvisor
T
tonymM482IJ • Business
10
Front desk/Lobby rescue
Pros:

I was in the lobby after work relaxing and mother and family came in. They checked in and proceeded to the pool and The mother had an infant and touts and could not reach for her card. In that moment Harley came running to the rescue. She is situationally aware and very in tune with the customers! She also took the time to date a piece of a chipped table top for a souvenir for a little girl that tipped it and was embarrassed. Thank you for being a GREAT person!!!

2026-07-14 • via Tripadvisor
T
Toma • solo_traveller • us
3
Unclean stay
Pros:

The staff was nice

Cons:

The couch in the room was stained. I was locked out of my room there times because the key stopped working. The hotel had construction dust and dirt because of renovations, which I didn't know about until I arrived. No one came and cleaned my room or changed the bed sheets.

2026-07-10 • via Nuitee
N
Nicholas • solo_traveller • us
1
Pros:

the view

Cons:

the parking, when I reserved the room, did not specify about the $25 to damn park.. rooms overpriced and only one entrance kinda sucked

2026-07-09 • via Nuitee
D
David • solo_traveller • us
10
2026-07-08 • via Nuitee
J
Jackie • extended_group • us
7
2026-07-07 • via Nuitee
Z
Z6868ZWrichardc • Friends getaway
10
Great Hospitality
Pros:

Extremely great service and very nice 👍, their coffee was delicious, and Cait and Kat were so nice to us, Southern hospitality truly is still alive in Chattanooga, much thanks 👍👍

2026-07-06 • via Tripadvisor
R
Regina • family_with_children • us
10
The stay was on July 4th it was very busy but still a job well done by all staff.
Pros:

The property was clean, quiet, & friendly. The rooms seemed to be newly renovated, not matching the pictures. The renovations are beautiful.

Cons:

The parking. (During construction & a busy time you have to find parking in a near garage)

2026-07-05 • via Nuitee
T
TANTHONYART • Friends getaway
8
Last minute get away
Pros:

This hotel was good for a last minute get away. Hotel lobby was beautiful. The room was clean and comfortable. Hotel staff was super nice and warm cookies were offered. They are renovating because of the appearance of the elevators and hall carpets on our floor were worn. We could'nt find parking after dinner and there are lots of shipping containers in the parking lot. But the parking lot was well lit so it wasnt a scary shipping container lot late night. Housekeeping woke us up knocking way too early before checkout... but guess we didnt have the do not disturb door tag hanging. We decided to try the pool out before we left and had a good time there too, thanks to the friendly barista giving us ice!

2026-06-30 • via Tripadvisor
D
dtA7530VG • Family
10
Retention
Pros:

Kate was a breath of fresh air, super nice to have her as a server. In business it's the leaderships job to find unicorns and retain them. So you know what yo do!

2026-06-26 • via Tripadvisor
W
williambX6648WZ • Family
10
Celebration of life/ Lorie Beckley
Pros:

We had the celebration of life event for my dear wife Lorie Beckley on June 13th at the Doubletree in downtown Chattanooga. The staff was very professional and helpful, the food was delicious and everyone agreed that it was first class.

2026-06-16 • via Tripadvisor
J
Jose • couple • us
1
2026-06-15 • via Nuitee
F
F7741ZXkyliel • Family
10
Coffee Shop
Pros:

Kate the barista was super sweet and friendly!! She was very understanding and willing to help to make your coffee how you like it. The coffee was delicious!! She is amazing! Highly recommended!!

2026-06-11 • via Tripadvisor
K
Kristopher • solo_traveller • us
10
2026-06-08 • via Nuitee
Z
Zoey • couple • us
1
2026-06-08 • via Nuitee
G
Geunie • couple • us
10
2026-06-07 • via Nuitee