Free
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
See all facilities

Review Highlights

Pros:
Great location
Luxurious room quality
Excellent amenities
Cons:
Service issues during peak times
Food quality inconsistency

Categories

Cleanliness
8.21
Issues with used towels not replaced and overall cleanliness during breakfast service.
Service
8.67
Mixed experiences; some excellent staff but significant issues with timely service during breakfast.
Location
10
Excellent location, situated in the heart of Jakarta and near shopping centers.
Room Quality
9.66
Rooms were luxurious and well-decorated, contributing positively to the stay.
Amenities
9.69
Great amenities including a large pool and tennis courts, enhancing the overall experience.
Value for Money
9.15
Generally good value for a high-end hotel, though some service aspects fell short.
Food and Beverage
7.71
Buffet experience was disappointing with issues in food replenishment during busy times.
Overall Experience
9.7
Overall a wonderful stay with some minor service issues, but significant positives outweighed the negatives.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-09 04:37

Property Description

Luxurious City Stay

Modern Facilities: Grand Hyatt Jakarta boasts an outdoor swimming pool, WiFi access, and on-site restaurants and bars for a convenient stay.

Elegantly Decorated Rooms: Each room is air-conditioned and equipped with modern amenities including a flat-screen TV, minibar, and en suite bathroom with luxurious toiletries.

Dining Variety: Indulge in a culinary journey with options like fresh seafood and steak at C's Restaurant, Japanese dishes at Sumire, and Western/Indonesian delicacies at Poolside Restaurant.

Experience luxury and convenience at Grand Hyatt Jakarta. Book now for an unforgettable stay!

Important information:

Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: CGK

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not needed).

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for Rp 0 per person per night when using an available cot.
    Children up to and including 12 years old stay for Rp 250,000 per person per night when using an existing bed.
    People no matter the age stay for Rp 350,000 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

9.1
Based on 977 reviews
Cleanliness: 8.21
Service: 8.67
Location: 10
Room Quality: 9.66
Amenities: 9.69
Value for Money: 9.15
Food and Beverage: 7.71
Overall Experience: 9.7
C
CHUAN YEN • solo_traveller • tw
10
Pros:

一切都美好

Cons:

沒有免費機場接駁車

2026-07-25 • via Nuitee
J
John W • solo_traveller • sg
2
Cons:

Staff made grievance errors by making multiple unnecessary charges to stay. Refund still pending

2026-07-23 • via Nuitee
R
Ralf • solo_traveller • de
8
Pros:

sehr gut - extrem reichhaltig und sehr grosse Auswahl

Cons:

Bin mit einem Freund verabredet gewesen und habe im Vorfeld ein Zimmer für ihn auf meinen Namen gebucht. Per Emailkontakt gebeten, ihn trotz meiner späten Anreise bereits einchecken zu lassen. Zusage wurde gegeben. Das Zimmer war bereits bezahlt. Man hat ihn aber trotz Zusage nur sehr spät einchecken lassen und nur weil ich noch per WhatsApp an ihn eine Buchungsnummer zu geschickt habe. Das war sehr schlecht. Und - nicht mal eine Entschuldigung als ich dann abends angekommen bin.

2026-07-22 • via Nuitee
D
Delhia • solo_traveller • us
9
Un séjour 5 étoiles
Pros:

Buffet du petit déjeuner exceptionnel. Personnel d’une incroyable gentillesse . Emplacement très agréable. Piscine , salle de sport, spa au top du top.

Cons:

Une légère odeur d’humidité dans la chambre

2026-07-21 • via Nuitee
A
Azman Shah • extended_group • my
9
Great location in the heart of the capital city. Good food too
Pros:

The location was great in the heart of Jakarta. It is also connected to mall with a few adjacent malls as well.
Breakfast options were abundant with delicious local flavours.

Cons:

The hotel has been there for quite some time and rooms are a bit worn down

2026-07-20 • via Nuitee
R
Richard • solo_traveller • ca
9
Decent club lounge for the money
Pros:

Club lounge food was excellent. Can wear a bikini at the pool without security hassle.

Cons:

Club lounge drinks not very strong.

2026-07-19 • via Nuitee
R
Ryan • couple • gb
10
Service exceptional, Food Great & Room was comfortable
Pros:

Everything was more than expected

Cons:

Nothing, everything was great!

2026-07-19 • via Nuitee
S
Stephan • family_with_children • nl
8
2026-07-18 • via Nuitee
S
Saleh • family_with_children • om
10
Great
Pros:

Location

Cons:

NA

2026-07-14 • via Nuitee
C
ChiaLun • solo_traveller • tw
10
2026-07-12 • via Nuitee
C
CarlMann72 • NONE
10
Grand Hyatt in July
Pros:

The Grand Hyatt at Plaza Indonesia is a great place to stay. I highly recommend it. It is in very convenient location and the place is top notch.

2026-07-09 • via Tripadvisor
F
Fearless24029456261 • Business
8
A pleasant stay
Pros:

The location is perfect, and the overall experience is always exceptional. Best of all, every time I stay here, it truly feels like a second home.

2026-07-09 • via Tripadvisor
C
Claude • solo_traveller • ae
10
Amazing place to stay in Jakarta!
Pros:

Very good place to stay in Jakarta. Nice, smiling and service oriented people, outstanding breakfast, comfortable room and bedding. Directly connected to Plaza Indonesia Mall and city center. Overall a fantastic experience!

2026-07-06 • via Nuitee
N
Nick • family_with_children • nl
10
Amazing!
2026-07-06 • via Nuitee
T
T8369RZbenjaminl • NONE
4
Reconsider
Pros:

Aging rooms, terrible HVAC and sound proofing. Sleep quality was abysmal. Average buffet breakfast

Redeeming grace - Great location and nice foyer

2026-07-03 • via Tripadvisor
P
Putri Nur • solo_traveller • my
9
2026-07-03 • via Nuitee
N
Nucharee • solo_traveller • th
8
Quite expensive during weekends
Pros:

Excellent services

Cons:

Excellent location

2026-07-03 • via Nuitee
A
Armen Sosialisa • solo_traveller • id
10
Sangat menyukai, semua nya lah...
Pros:

Semuanya

Cons:

Tidak ada

2026-07-03 • via Nuitee
0
0ldi_art • Solo travel • Dubai, Emirate of Dubai
10
Amazing Experience
Pros:

I really enjoyed having mocktails at Grand Hyatt Jakarta. The drinks were refreshing, beautifully presented, and full of unique flavors. The atmosphere was elegant and relaxing, making it a perfect place to unwind after a busy day. The staff were friendly, attentive, and provided excellent service throughout my visit. Overall, it was a wonderful experience, and I would definitely come back for another visit.

2026-07-02 • via Tripadvisor
R
Ratny sari • extended_group • id
9
Pros:

Yes

Cons:

Good

2026-07-02 • via Nuitee