Children allowed
Pets allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Restaurant
See all facilities

Review Highlights

Pros:
Great location
Helpful staff
Cons:
Poor cleanliness
Limited breakfast options

Categories

Cleanliness
7.99
Tables were kept dirty and the wait staff did not help clean up.
Service
9.96
Staff was attentive, helpful, and made the stay special.
Location
10
Centrally located, walking distance to key attractions.
Room Quality
9
Beautiful rooms with luxury details but issues with bed comfort.
Amenities
8.95
Basic amenities provided; nice furnishings but limited breakfast options.
Value for Money
8.98
The hotel's luxury atmosphere somewhat offsets its lack of comfort.
Food and Beverage
7.94
Breakfast options were limited, not geared towards infants.
Overall Experience
9.99
Overall a great experience despite some issues; would return.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-11 18:35

Property Description

Luxury Rooftop Experience

Experience a touch of luxury at Grand Hotel Minerva with its rooftop swimming pool and sun terrace offering stunning views of Florence's historic center.

Convenient Location and Comfortable Accommodation

Located just 300 meters from Santa Maria Novella Train Station, our air-conditioned rooms provide free Wi-Fi, satellite TV, and some even offer breathtaking views of Florence Cathedral, a mere 500 meters away.

Exceptional Service and Dining

Our 24-hour front desk staff are ready to assist with exploring Florence's iconic sites. Indulge in traditional Italian cuisine at Hotel Minerva's restaurant and unwind with a refreshing drink at the rooftop bar.

Ready to elevate your stay in Florence? Book your room at Grand Hotel Minerva today!

Important information:

When booking more than 3 rooms, different policies and additional supplements may apply.

Please note that the swimming pool is open from April to October, from 09:00 to 19:00.

Parking costs EUR 45 per day.

Only small and medium-sized pets up to 10 kg are allowed. A surcharge of EUR 30 applies. Please note that pets are not allowed in the restaurant, the swimming pool, the wellness area, or the sun terrace.

When booking the dinner option, please note that drinks are not included with the meal.Swimming pool: Closed from Sun, Nov 1, 2026 until Wed, Mar 31, 2027
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: FLR

Property Policies

  • Groups

    When booking more than 3 rooms, different policies and additional supplements may apply.

  • Pets

    Pets are allowed on request. Charges may be applicable.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 3 years old stay for free when using an available cot.
    Children up to and including 3 years old stay for free when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

  • Parking

    Private parking is possible at a location nearby (reservation is not needed) and costs EUR 45 per day.

Location

Guest Reviews

9.1
Based on 532 reviews
Cleanliness: 7.99
Service: 9.96
Location: 10
Room Quality: 9
Amenities: 8.95
Value for Money: 8.98
Food and Beverage: 7.94
Overall Experience: 9.99
V
Victor • extended_group • pt
9
Hotel muito bom!
Pros:

Hotel muito bom!

Cons:

Cama da terceira pessoa.

2026-07-24 • via Nuitee
L
Lesley • family_with_children • ca
9
Stunning hotel in amazing location with top notch service!
Pros:

Beautiful hotel with amazing service!
Great location with stunning rooftop pool. Staff were very attentive and rooms were cleaned twice daily.
Breakfast options were abundant and service was outstanding!
Would highly recommend this hotel!

Cons:

Loved it all!

2026-07-20 • via Nuitee
I
I6777LAkeithc • Solo travel
10
Beautiful hotel close to everything
Pros:

I loved this hotel, which is so centrally located (an easy walk from the main train station). The staff was very warm and the breakfast was one of the best I've had in a European hotel. Yes, the hotel is expensive but you get what you pay for. Highly recommended.

2026-07-16 • via Tripadvisor
A
Anca • family_with_children • ro
5
I wouldn't stay here again.
Pros:

The rooftop pool is nice, and the view is amazing. The breakfast was good.

Cons:

At the pool, a waiter came over and took my bottle of water from the table even though it was still three-quarters full, without asking me first. The reception staff seemed like they were on another planet. Considering how much they charge for a room, the staff are beyond criticism in the worst possible way.

2026-07-13 • via Nuitee
S
SOUCCAR • solo_traveller • lb
8
2026-07-12 • via Nuitee
J
Jack • couple • gb
7
A lovely stay, if it fell slightly short of expectations.
Pros:

Location and facilities.

Cons:

Room was dusty. Dysfunctional lift system. Not sure on value for money.

2026-07-12 • via Nuitee
M
Michael • family_with_children • us
10
Best hotel in Florence
Pros:

Fantastic property. The pool was amazing in the hot weather. Classic luxury. Staff was amazing

Cons:

Nothing bad to write about

2026-07-10 • via Nuitee
J
Janne • solo_traveller • dk
8
Pros:

Perfect location
Very service minded employees
Very nice rooftop bar

Cons:

The pool facility was very limited
No outdoor option for the breakfast

2026-07-05 • via Nuitee
C
Carolyn • solo_traveller • us
7
Enjoyed our stay
Pros:

Nice location. Staff fantastic.

Cons:

Breakfast and coffee were just ok/good. Roof+ pool were a nice bonus and why we chose this hotel. Expensive and on par with other places we stayed where the quality of everything was just better which is why we rated it good not great. For the pool and location I'd stay here again.

2026-07-01 • via Nuitee
A
Ali • family_with_children • gb
10
2026-06-30 • via Nuitee
N
Natalie • family_with_children • gb
9
Great location and great staff
Pros:

Great location and roof top pool

Cons:

A little dated but overall good

2026-06-27 • via Nuitee
T
Tomas • extended_group • ch
10
Pros:

Posizione, Bar e piscina con vista sul Duomo

2026-06-21 • via Nuitee
G
GrandTour287076 • Family
2
Don't book, rooms don't have closets or writing desk or chair.
Pros:

Worst hotel stay during our vacation, booked it through American Express fine hotel and resort. Later found out it was from hotel collection from American Express. Date of stay 06/18/2026- 06/21/2006 three nights. For two adults and a child. Their standard rooms don't have a closet or place to open your suitcases or a desk or chair to sit. Will post pictures worst part was staff, highly rude even the manager Serena. M was least bit helpful. If you are in a customer service business at least be polite or have a smile or show some concern but no so stern response. I paid 3k+ euros for three nights and she told me if I wanted a closet and a space for my suitcase I need to pay 500euro to 700euro per night more. What a crap even $200 hotels room provides a closet, a desk and a chair.
Don't book this hotel worst than motel 8. Will post pictures of their rooms on every website, (metal rack is their so called closet) and will make sure its been taken off of American express The hotel collection list so nobody else stay in tiny rooms without basic amenities like desk, chair and a closet even paying over $1000 per night.

2026-06-18 • via Tripadvisor
J
Jung Nam • family_with_children • kr
7
위치
Pros:

위치, 밝은 직원분들

Cons:

샤워실 위생

2026-06-11 • via Nuitee
G
GemRobUk • Family
4
Awful customer service - manager embarrassed us in front of other customers
Pros:

We had drinks at the bar which was all going well until we came to pay. The receipt showed that the payment had been approved but the till said there had been an error. We checked our bank account and it was there in our transactions and we showed this to the barman. The barman said this was fine and off we went but when we got down to Reception we were collared by the manager who told us we needed to pay again. We were made to feel very awkward in the middle of the Reception area and were repeatedly asked to pay again which we did not agree with. It was very upsetting for us and our 7 year old son. We left our email address in case of any issues but surprise surprise the payment went through. We have had no apology from the hotel despite them having our email address.

2026-06-07 • via Tripadvisor
K
katherine • solo_traveller • us
10
Spent three night in Florence before heading to our villa in Tuscany. Had our four children with us and got two junior s
Pros:

Excellent location, but quiet inside and staff are very kind and helpful.

Cons:

N/a

2026-06-07 • via Nuitee
S
Susan • couple • us
9
Love in Florence.❤️❤️❤️
Pros:

Location was fantastic.
The pool and bar on rooftop was nice and had a great view.

Cons:

Price was a bit high.

2026-06-03 • via Nuitee
J
Jennifer • family_with_children • us
10
2026-06-01 • via Nuitee
L
Loulou • couple • fr
8
2026-06-01 • via Nuitee
N
Natalie • couple • nl
9
Pros:

Rooftop pool & views were amazing

Cons:

Slow service

2026-05-22 • via Nuitee