NH Collection New York Madison Avenue

Hotels
9 (2600 reviews)
22 East 38th Street , New York , US
+1 212-802-0600

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Paid
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
24-hour front desk
Restaurant
Room service
Heating
See all facilities

Review Highlights

Pros:
Excellent location
Friendly and helpful staff
Cons:
Small room sizes
Limited dietary options for breakfast

Categories

Cleanliness
8.96
The room was clean and well maintained, which made my stay really enjoyable.
Service
9.43
The staff were very helpful, and the receptionists and bell men were great.
Location
9.47
An excellent location, very convenient for exploring the area.
Room Quality
8.42
Some rooms were too small for the price, and the bathrooms could be better.
Amenities
8.95
The minibar should be better stocked, but overall the amenities were satisfactory.
Value for Money
8.41
The price seemed high for the quality of rooms and some amenities.
Food and Beverage
8.96
Breakfast did not fully cater to dietary restrictions, which affected some guests.
Overall Experience
9.43
Overall, a very enjoyable stay with excellent service and location.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-16 01:22

Property Description

Luxurious Amenities
NH Collection New York Madison Avenue offers a fitness center, a bar, and stunning city views. Enjoy the convenience of a 24-hour front desk, room service, and free Wi-Fi throughout the property.

Comfortable Accommodation
Relax in well-appointed rooms featuring a flat-screen TV, air conditioning, and cozy bedding. Some rooms even have a separate seating area for added comfort.

Prime Location
Located just 200 meters from the New York Public Library, this hotel is also close to iconic landmarks like the Empire State Building and Bryant Park. With LaGuardia Airport just 10 km away, NH Collection New York Madison Avenue is the perfect choice for your stay in the city.

Book your stay now at NH Collection New York Madison Avenue for a truly unforgettable experience!

Important information:

The name on the credit card used for booking must match the name of the guest staying at the property.

Please note that pets are allowed upon request and subject to approval. Dogs and cats are allowed, max. weight 25kg. A charge of $250 per pet per stay will be applied (max. 2 pets per room). Guide dogs free of charge.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: JFK

Location

Guest Reviews

9
Based on 2600 reviews
Cleanliness: 8.96
Service: 9.43
Location: 9.47
Room Quality: 8.42
Amenities: 8.95
Value for Money: 8.41
Food and Beverage: 8.96
Overall Experience: 9.43
V
Valerie • couple • fr
4
Emplacement de reve restau hotel exceptiinnel
Pros:

L emplacement

Cons:

Moisssisure baignoire
Echafaudage devant ma fenetre personnel front desk pas agrrable

2026-09-11 • via Nuitee
C
Carlotta • solo_traveller • it
10
2026-09-11 • via Nuitee
A
Annette • couple • gb
10
Pros:

Location and the bed

Cons:

The breakfast

2026-09-10 • via Nuitee
S
Stoyanova • family_with_children • bg
9
2026-09-10 • via Nuitee
G
Gloire • couple • be
8
2026-09-10 • via Nuitee
K
Kumar • family_with_children • us
8
2026-09-10 • via Nuitee
דוד • couple • il
10
2026-09-09 • via Nuitee
H
Hassan • couple • ae
5
Good location but facility needs a facelift with proactive staff.
Pros:

The location was key reason for choosing hotel

Cons:

The room size was smaller than as seen on the website. The staff could have been friendlier and proactive. We needed to ask for basic things like a bathing robe etc when it was advertised as included in the room.

2026-09-09 • via Nuitee
C
CONG • couple • us
8
2026-09-09 • via Nuitee
C
Carly • extended_group • ca
8
Comfortable and easy
Pros:

Clean hotel, friendly staff, comfortable room, decent location

Cons:

no complaints

2026-09-09 • via Nuitee
D
Dorit • couple • il
4
Cons:

Very disappointing experience, especially considering the level and price of an NH Collection hotel..

2026-09-08 • via Nuitee
C
Charlie • couple • gb
10
Pros:

Very comfortable beds and a great location.

2026-09-08 • via Nuitee
S
Stephanie • family_with_children • us
7
Great location but rooms were dark and noisy.
Pros:

Location was excellent. The room had good lighting and the beds were comfortable

Cons:

We had trouble sleeping bc of two things:
1) The air conditioning was so loud and kept going on and off throughout the evening.
2) our room was located next to the storage room and the electrical room so people were going in and out all day.

2026-09-08 • via Nuitee
G
Graham • family_with_children • au
9
A fantastic find! Great value, clean and modern.
Pros:

Even though I had not heard of NH collection before booking this trip, the positive reviews and high rating on here caught my eye, and I can happily say it lived up to and even exceeded my expectations. Its a newly refurbished property so everything is clean, fresh and modern. Certainly one of the cleanest hotel rooms I've stayed in New York. And sure, hotels in New York tend to get run down as time goes on, but as of September 2026 there was no sign of that at all. No scuffing, no stains, no dust, and no bad smells. There was some lovely touches as well such as fresh orange infused water available in the lobby, complementary water in the room, and a beautiful orchid on the table next to the door in our room. So many hotels cut these. The room, which was a Junior Suite with Sofa Bed, had more than enough room for my wife, daughter and I. Not palatial by any means, but by NYC room size standards we were very happy with the amount of space. Location is excellent, walkable to Grand Central & Times Square. The staff were friendly, helpful and prompt with any requests we had, and the Italian restaurant attached to the lobby was also excellent.

Cons:

I have no complaints at all about this hotel. But one comment, I wonder if we're the only family that would prefer more counter space than the double sinks in a hotel? Double sinks are certainly nice, but a larger counter to spread out your toiletries would probably work better for us when we travel. But I'm sure there's many who would disagree!

2026-09-08 • via Nuitee
Z
Zara • couple • us
7
Great location
Pros:

Best location

Cons:

Small rooms and bath/shower

2026-09-08 • via Nuitee
M
Maria • couple • br
9
Recomendo tranquilamente .
Pros:

De tudo. Confortável , quarto grande para os padrões de nova york , limpeza excelente. Elevadores rápidos .
Funcionários muito receptivos e proativos.

Cons:

Não tenho reclamações .

2026-09-08 • via Nuitee
M
Martin • solo_traveller • cl
10
Pros:

El hotel, la atención, la buena disposición y las instalaciones

Cons:

Todo fue increíble

2026-09-07 • via Nuitee
J
José Enrique • family_with_children • pe
10
Super bien ubicado
Pros:

Me gusto demasiado la ubicación.
Es un hotel muy confortable.
Muy limpio.

2026-09-07 • via Nuitee
A
Andrea • couple • it
10
2026-09-07 • via Nuitee
E
Endrit • couple • it
9
2026-09-07 • via Nuitee