Desert Palace Hotel

Hotels
7.9 (384 reviews)
Erf 1, Golf Course Road, Keidebees , Upington , za
+27 54 338 4100

listing image 1
Show all photos
Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Swimming pool
24-hour front desk
Restaurant
Room service
See all facilities

Review Highlights

Pros:
Friendly staff / good hospitality
Clean and neat rooms
Good value for money
Central location / near casino and shops
Quiet environment
Access to recreational activities (bowling, arcade, shops)
Helpful reception staff in many cases
Rooms well resourced in many stays
Cons:
Room issues: bed too small or worn mattress
Missing in-room items: minibar, microwave, teaspoon, kettle, blanket
Occasional AC/TV failures and uncomfortable bathroom layout
Some reception staff unhelpful and limited luggage assistance
Slow room service reported
No transport to town mentioned
Wi‑fi password issues reported by at least one guest
Inconsistent amenities (no smart TV/DStv in some rooms)

Categories

Cleanliness
8.8
Multiple guests repeatedly praised cleanliness: rooms, bedding and general areas described as neat and clean.
Service
8.4
Staff frequently described as friendly and helpful at reception, though there are occasional reports of an unhelpful receptionist, slow room service and limited luggage assistance.
Location
8.6
Several mentions of a central location, near casino and shops; described as quiet and conveniently placed on edge of town.
Room Quality
6.2
Mixed to negative comments about rooms: beds reported too small or old mattress, uncomfortable bathroom layout, occasional AC/TV failures and missing small in-room items (kettle, blanket).
Amenities
7.3
Good access to recreational facilities (casino, bowling, arcade, shops) but guests noted missing in-room amenities like minibar, microwave and smart TV/DStv; occasional lack of transport to town.
Value for Money
9
Multiple guests explicitly called it great value for money and said they would return; value repeatedly highlighted positively.
Food and Beverage
7
Few comments: some enjoyed dinner and onsite restaurant/casino options, many guests didn’t use hotel F&B or didn’t include breakfast, so overall moderately positive but limited data.
Overall Experience
7.9
Overall sentiment is positive with many guests saying they enjoyed their stay and would return, balanced by recurring room and minor service/amenity issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-10-23 16:05

Property Description

Luxurious Amenities
Desert Palace Hotel boasts an outdoor swimming pool, garden, terrace, and bar for guests to relax and unwind during their stay.

Exceptional Services
Enjoy room service, a 24-hour front desk, airport transfers, and a kids' club provided by the attentive staff at this 3-star hotel.

Culinary Delights
Indulge in a variety of dining options at the on-site restaurant, offering African, Pizza, and Steakhouse cuisine with special dietary requests accommodated.

Book now for a memorable stay at Desert Palace Hotel in Upington, where comfort and convenience await you.

Important information:

A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM

Location

Guest Reviews

7.9
Based on 384 reviews
Cleanliness: 8.8
Service: 8.4
Location: 8.6
Room Quality: 6.2
Amenities: 7.3
Value for Money: 9
Food and Beverage: 7
Overall Experience: 7.9
V
Vhatshehone • family_with_children • za
10
2026-10-22 • via Nuitee
C
clarke • family_with_children • za
9
2026-10-19 • via Nuitee
B
Boitumelo • solo_traveller • za
10
Pros:

Conveniency, cleanliness and friendly environment

2026-10-17 • via Nuitee
D
DEON • solo_traveller • za
8
2026-10-16 • via Nuitee
J
Jonas • extended_group • za
9
Next time i will come again, i did enjoyed staying
Pros:

Starting from reception to room everything was awesome.

Cons:

I enjoyed staying

2026-10-15 • via Nuitee
G
Graham • solo_traveller • za
8
Happy holiday
Pros:

All the friendliness of the staff.

Cons:

Nothing to mention

2026-10-12 • via Nuitee
J
Jacobs • solo_traveller • za
10
Pros:

Friendliness off the stuff and tiddines off my acomadation

Cons:

Check in time iff your room are already empty I was early because off a marathon event I believe sometimes reasonable test off Humanity must be applied when someone has been booked in and he is early because off an event that you are hosting early then check in time and there is a open room for him or her

2026-10-10 • via Nuitee
M
Maphumulo • solo_traveller • za
10
2026-10-08 • via Nuitee
C
Chouchou • solo_traveller • za
10
Did enjoy my stay
Pros:

The gate any one can come in and go out ,but no security.

Cons:

The place is so nice and quiet

2026-10-07 • via Nuitee
Q
Quinton • couple • za
10
2026-07-25 • via Nuitee
K
Kgatlhiso • solo_traveller • za
2
Pros:

Near casino

Cons:

The room has no mini bar, no teaspoon.

2026-07-24 • via Nuitee
L
Louis • solo_traveller • za
10
Pros:

Everything was neat and clean and easy accessible

2026-07-23 • via Nuitee
T
Tebogo • extended_group • za
7
Loved it!!
Pros:

Had everything needed

Cons:

Nothing

2026-07-22 • via Nuitee
M
mosiuoa • solo_traveller • za
10
Pros:

I didn't eat there

2026-07-21 • via Nuitee
C
Clayton • solo_traveller • za
8
2026-07-19 • via Nuitee
C
Clayton • solo_traveller • za
8
2026-07-19 • via Nuitee
N
nico • solo_traveller • za
9
2026-07-18 • via Nuitee
T
Thamae • solo_traveller • za
10
Pros:

Great value for money, restaurant (and casino) nearby, security, room is well resourced, staff stays open until late

2026-07-18 • via Nuitee
L
Limpho • solo_traveller • za
7
2026-07-14 • via Nuitee
W
Westcott • couple • za
10
Pros:

Friendly reception

2026-07-14 • via Nuitee