The Ritz-Carlton Osaka

Hotels
•
The Ritz-Carlton Company, L.L.C
9.3 (497 reviews)
Kita-ku Umeda 2-5-25 , Osaka , jp

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Children allowed

Facilities

Health or beauty spa nearby
Clubhouse
Fitness facilities (surcharge)
Parking
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Room service
Terrace
See all facilities

Review Highlights

Pros:
Great staff service
Luxurious decor and furnishings
Cons:
Issues with cleanliness
Breakfast charges discrepancy

Categories

Cleanliness
8.58
Some concerns raised regarding cleanliness during the recent stay.
Service
9.99
Overall service was outstanding, with particular praise for Club Lounge staff.
Location
9.59
Convenient location with good access to city attractions.
Room Quality
9.54
Rooms are luxurious and well-furnished, matching high hotel standards.
Amenities
9.57
Facilities are excellent, contributing positively to guest experience.
Value for Money
9.03
Prices are steep, but the experience generally justifies the cost.
Food and Beverage
8.58
Breakfast experience could use improvement in variety and offerings.
Overall Experience
9.55
A generally enjoyable stay with a few areas for improvement.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-08 09:59

Property Description

Luxurious European-Style Decor
The Ritz-Carlton Osaka exudes elegance with its classic European-style decor, offering a sophisticated ambiance for guests to indulge in.

Gourmet Dining Options
Indulge in a culinary journey at the hotel's 5 dining options, including a prestigious Michelin starred French restaurant, promising a gastronomic experience to remember.

Exclusive Club Lounge Access
Elevate your stay by booking a Club room and enjoy access to the exclusive Club Lounge, providing a private retreat with additional amenities and personalized services.

Experience luxury and convenience at The Ritz-Carlton Osaka. Book now to elevate your stay to unparalleled heights.

Important information:

Please contact the hotel in advance if you wish to use an extra bed.An accommodation tax per person, per night is not included in the price and must be paid at the property.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests with tattoos may not be permitted to use the property’s public bathing areas or other facilities where the tattoos might be visible to other guests.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: KIX

Property Policies

  • Internet

    Wired internet is available in the hotel rooms and is free of charge.

  • Pets

    Pets are not allowed.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 11 years old stay for free when using an existing bed.
    People 13 years old and over stay for ¥12,650 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

  • Parking

    Private parking is possible on site (reservation is not possible) and costs JPY 2100 per day.

Location

Guest Reviews

9.3
Based on 497 reviews
Cleanliness: 8.58
Service: 9.99
Location: 9.59
Room Quality: 9.54
Amenities: 9.57
Value for Money: 9.03
Food and Beverage: 8.58
Overall Experience: 9.55
R
Rajeev • family_with_children • in
10
2026-05-20 • via Nuitee
Y
Yasuko • solo_traveller • jp
8
朝食以外は最高
Pros:

寝心地が良い

Cons:

朝食が美味しくない

2026-05-20 • via Nuitee
Z
Zaboklicki • couple • pl
10
2026-05-20 • via Nuitee
M
Marek • couple • pl
9
2026-05-18 • via Nuitee
B
Barry • couple • ca
10
We had a wonderful time. It was one of the best hotels we have ever stayed at
Pros:

The property was excellent the staff were great the room was super

Cons:

We liked everything about this property

2026-05-18 • via Nuitee
R
Rento • couple • jp
10
セレブ
Pros:

スタッフの対応

2026-05-16 • via Nuitee
J
JOERG • couple • sg
9
Interesting experience but gonna try another place next time
Pros:

Good room size and great breakfast, nice location near the Osaka Station

Cons:

Bed was to soft, so had some back pain afterwards, also club level was not available for Junior Suite guests, that is unusual in the whole world.

2026-05-16 • via Nuitee
B
Benedetta • couple • it
10
2026-05-12 • via Nuitee
R
ruthy • family_with_children • fr
10
2026-05-12 • via Nuitee
M
Merve • solo_traveller • tr
10
2026-05-11 • via Nuitee
M
Mohammed • couple • ae
3
The stay went so wrong and not welcoming at all, we regret staying with Ritz Carlton Osaka,
Pros:

The location was absolutely the best and the property is very well maintained although as we came to know, it’s the first Ritz in Japan among all six properties,

Cons:

The check in was terrible, took longer than expected and was very negative and went difficult, the front desk lady could hardly understand English and denied my request for calling her supervisor,

Second the dinner at the bar went very wrong, food not recommended at all due to quality and time delay,

Third, there was renovation or bumping disturbing noise happen around time to our room or above that interrupted our next day,

2026-05-10 • via Nuitee
E
Esteban • couple • es
10
Excelente
Pros:

En general todo bien atuvo bien

2026-05-09 • via Nuitee
A
Adetokunbo • family_with_children • au
10
Great experience
Pros:

The staff were exceptional.

Cons:

Nothing

2026-05-08 • via Nuitee
A
Abdullah • solo_traveller • sa
9
2026-05-06 • via Nuitee
D
DONGKYUN • family_with_children • us
10
2026-05-05 • via Nuitee
V
Vera • family_with_children • ru
10
2026-05-04 • via Nuitee
C
Carl E. • solo_traveller • us
10
Great experience
Pros:

Beautiful with wonderful facilities

Cons:

A bit isolated: need for Taxa to go anywhere

2026-05-01 • via Nuitee
S
Serhii • family_with_children • nl
9
Nice
Pros:

Almost all

2026-04-27 • via Nuitee
A
Afua • couple • us
9
2026-04-27 • via Nuitee
D
Dino • extended_group • hr
10
2026-04-26 • via Nuitee