The Ritz-Carlton Osaka

From the moment you step onto the ground of the parking lot, the staff are there to care for you. Exceptional service.

A wonderful hotel with an elegant design and excellent service. The rooms are spacious, spotless, and very comfortable. The location is superb, with direct access to Nishi-Umeda Station without having to step outside. A great stay and highly recommended.

Breakfast is exceptionally good and staff are friendly.

고풍스러운 인테리어에 어우러진 최첨단 시설과 극강의 청결함. 그리고 친절한 스텝들

It was amazingly nice. The atmosphere is what you expect from the Ritz: the artwork, the scent, the service. Speaking of service, Nakano and Darlyss provided excellent service in the breakfast place (Splendid-O). AXL at the concierge desk went out of his way to help with a flight issue I had. Also? The view we had was amazing. Finally, The Bar was a really cool atmosphere to relax and have a drink. I wish I could remember the name of our waiter there also. He was excellent.

It was the best hotel we stayed during our trip in Japan! The service was outstanding, everyone who works there are very attentive and makes you feel comfortable and happy. They prepared a special gift for our daughter’s birthday, and we were feeling like a royalty. Everything was just perfect! The location of the hotel is central, but away from hustle and bustle. The food at the breakfast was great, but restaurants at the hotel are very expensive. Room was very clean, comfortable, and quiet. We booked the corner room and the view was amazing! They also have a very nice bar on the top floors with great cocktails and really nice atmosphere!
We definitely recommend this hotel and would love to stay again! Thanks very much!

早餐不错，酒店位置可以，装修很有复古的感觉

True luxury.

Takeshi Haru and Simon French in management are a pleasure.

Takeshi Haru helped me contact my Caribbean bank when i had opportunities with my credit cards and escorted me to an ATM as well.
Afterwards him and his team escorted me to the room which was glorious.

The room had several amenities that you expect with a Ritz-Carlton and you could truly see that this is a Forbes five-star establishment.

The welcome was warm, they knew and used my name.

Ooh and the bath salt menu in the room is to die for!

The dining venues offer a range of varieties.

チェックイン時は、とても混んでましたが、従業員の方の対応が良く、気にかけてくれてるのが分かりました。
また、レストランでのスタッフさんとの会話も楽しかったです。
ありがとうございました。

1 The Ritz-Carlton Osaka delivered a fantastic stay, with the room quality and staff service standing out as the highlights.
2- Rooms: Spacious, elegant, and meticulously appointed — the kind of comfort that makes you want to extend your stay.
3- Staff: Consistently warm, attentive, and professional — service that truly lives up to the Ritz-Carlton name.
4- Location: Extremely central, making it easy to access Osaka's key attractions, dining, and shopping without hassle.
5- Overall: A polished, high-quality stay that I'd happily recommend to anyone visiting Osaka

Location
Staff

清潔感あり。
車の駐車に対応する人は的確で優秀。

Took the family and stayed for 5 nights. Before flying to Japan, I had contacted the concierge and they had already suggested and booked all the restaurants we wanted to visit. The customer service by the concierge was truly next level before and during our stay. The hotel is of course amazing… rooms, restaurants, staff, etc. But the concierge is what really differentiates this hotel and made our stay really special. Thanks!!

Stayed at the Osaka Ritz-Carlton for 4 nights. My wife, 2 kids, and I had a great stay. Our rooms were very comfortable and quiet. We enjoyed the pool and spa. The club lounge was our second home – a great place to spend time, especially given how hot it was during the day. The staff were outstanding – super helpful and very attentive. Big shout out to the Director of Loyalty Mr. Simon Finch who made sure that unforeseeable problems when making our hotel reservations using the Marriott Bonvoy Elite Guest Services Line did not ruin our vacation.

Hotel well situated – just walk straight out of the hotel to an underground walkway that takes you to nearby department stores (Hankyu), restaurants, 7-11, and train lines. Easy to get from hotel to most places in Osaka – to get around half the time we used trains and half the time Uber/Taxis. Osaka a good location for day trips to nearby mountain temples. We hope to one day return to Osaka and we’ll stay at this hotel again.

Everything! The amazing staff, the classic decor, and the delicious afternoon tea at the Lobby Lounge!

Staff were very friendly and helpful and the hotel was very clean. Our rooms were a really good size and had fantastic city views. The female concierge, Sara, was wonderful and very helpful.