Paid
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
24-hour front desk
Restaurant
Room service
Business center
Heating
See all facilities

Review Highlights

Pros:
Clean and modern ambiance
Friendly and helpful staff
Cons:
Issues with room cleanliness
High prices for food options

Categories

Cleanliness
7.71
Some reviews mention cleanliness issues like smoking odors and unclean rooms.
Service
8.68
Staff was described as friendly and helpful in multiple reviews.
Location
8.72
Convenient location near transport and attractions, positively mentioned.
Room Quality
8.17
Rooms generally described as clean and modern, with some comments about noise.
Amenities
7.2
Limited amenities noted, such as no kettle in the room, but generally acceptable.
Value for Money
7.66
Breakfast and some service priced too high compared to the overall experience.
Food and Beverage
7.21
Breakfast options were limited and expensive, with some dissatisfaction.
Overall Experience
8.68
Overall good experience, despite some specific complaints.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-21 13:23

Property Description

Newly Renovated Property:
Experience the modern elegance of the Mercure Hotel Hamburg City, newly renovated in 2018, offering a stylish and comfortable stay near top attractions.

Luxurious Rooms and Dining:
Indulge in soundproofed rooms with air conditioning and a 50-inch LCD TV. Enjoy delectable international and regional cuisine at Pier_1163 bistro and bar, with daily breakfast offerings.

Leisure Facilities and Convenient Location:
Relax at the hotel's bar or host events at the exclusive KAI10 lounge. With a 7-minute walk to Hammerbrook S-Bahn station, explore the city easily. Plus, benefit from ample parking options including a large underground car park.

Book your stay at Mercure Hotel Hamburg City for a memorable and convenient experience!

Important information:

A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: HAM

Location

Guest Reviews

8
Based on 4352 reviews
Cleanliness: 7.71
Service: 8.68
Location: 8.72
Room Quality: 8.17
Amenities: 7.2
Value for Money: 7.66
Food and Beverage: 7.21
Overall Experience: 8.68
G
Gabriele • couple • de
8
Pros:

Gute Lage und gute Ausstattung, freundliches Personal.

Cons:

Ein Wasserkocher oder eine Kaffeemaschine fehlt , ebenfalls eine kostenlose Wasserflasche am ersten Tag.

2026-09-19 • via Nuitee
A
ANTONIETTA • solo_traveller • it
8
2026-09-18 • via Nuitee
L
Leone • solo_traveller • it
8
2026-09-18 • via Nuitee
P
Philippe • solo_traveller • fr
8
2026-09-16 • via Nuitee
P
Philipp • family_with_children • de
8
Cooles Zimmer, Familienfreundlich
Pros:

Praktisch da wir mit dem Wohnmobil auf dem Parkplatz stehen duften.

2026-09-16 • via Nuitee
H
Heinz • family_with_children • cl
8
El hotel estuvo bien, pero considero que los desayunos fueron demasiado caros para lo que se ofrecía
Pros:

El Desayuno estuvo bien, la ubicación podría haber estado mejor. Con respecto al Baño, se podría haber mejorado el tema de los jabones que no los recibimos.

Cons:

No me gustó que no logramos tener las habitaciones contiguas, algo muy importante para mi familia.

2026-09-15 • via Nuitee
M
Manuela • family_with_children • de
7
Wäre der Teppichboden nicht gewesen, würden wir wieder kommen.
Pros:

Hotel ist sehr zentral und nur 5 min. Fußweg von der nächsten U/S-Bahn entfernt.

Cons:

Teppichböden in den Zimmern. Leider hat unser Teppichboden unseres Zimmers extrem nach Käsefüße gerochen, der sich ziemlich penedrant dauerhaft in der Luft hielt.

2026-09-14 • via Nuitee
M
Marinella • family_with_children • it
7
2026-09-14 • via Nuitee
R
Rotella • family_with_children • it
9
2026-09-13 • via Nuitee
D
Diāna • family_with_children • lv
10
2026-09-13 • via Nuitee
M
mads gadeberg • family_with_children • dk
4
2026-09-13 • via Nuitee
C
Chris • family_with_children • gb
5
It was okay
Pros:

Beds were comfy

Cons:

Woman behind the desk was extremely rude and refused to help

2026-09-12 • via Nuitee
G
Gosia Czarnecka • solo_traveller • nl
8
2026-09-11 • via Nuitee
A
Aneta • solo_traveller • se
10
2026-09-10 • via Nuitee
C
Christina • family_with_children • de
10
2026-09-09 • via Nuitee
M
Marco • family_with_children • it
6
4 nigth with family
Pros:

Good position close to bus stop

Cons:

Man at the reception not very friendly. Room with steel furniture very noisy.

2026-09-09 • via Nuitee
R
Roman • solo_traveller • de
8
Gutes City-Hotel
Pros:

Gutes und Empfehlenswertes City-Hotel. Gute Lage, sehr gut erreichbar, genügend Parkplätze, zweckmäßige Ausstattung. Das Frühstücksbuffet ist sehr reichhaltig mit super Auswahl. Dies muss extra erwähnt werden!

Cons:

Alles gut.

2026-09-08 • via Nuitee
S
Simone • couple • de
4
Preis Leistungsverhältnis nicht angemessen!
Pros:

Sie war sauber und ruhig.

Cons:

Sie ist leidet etwas in die Jahre gekommen. Der Industrial Look und die Handhabung von Schränken und Kühlschrank ist nicht mehr zeitgemäß.

2026-09-07 • via Nuitee
J
Jeannette • couple • de
5
2026-09-06 • via Nuitee
H
Heike • family_with_children • de
8
2026-09-06 • via Nuitee