Hotel Dann Carlton Belfort Medellin

Hotels
•
Dann Hotels
8.8 (4884 reviews)
Calle 17 No 40B - 300 , Medellín , CO
+57 604 4445252

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Free
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
See all facilities

Review Highlights

Pros:
Great breakfast
Excellent service
Comfortable rooms
Cons:
Dirty chairs
Slow service in restaurant
Inconsistent food quality

Categories

Cleanliness
8.58
The installations are always clean, but some reviews cited issues with dirty seating in rooms.
Service
9.35
The attention from staff is generally praised as excellent, although some service issues were noted.
Location
8.89
Many reviews mentioned good location, particularly for business travelers.
Room Quality
8.64
Rooms were comfortable, though issues with mattress quality were mentioned.
Amenities
9.07
The amenities such as the pool and breakfast were generally well-received.
Value for Money
8.83
Fairly priced for the quality and services provided.
Food and Beverage
7.88
Mixed reviews on the food quality; some praised breakfast while others disliked the meals.
Overall Experience
9.15
Overall, guests had a positive experience, with several returning for multiple stays.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 20:09

Property Description

Panoramic Hot Tub and Swimming Pool
Indulge in luxury at our hotel with a breathtaking panoramic hot tub and a serene swimming pool surrounded by lush vegetation and comfortable sun loungers.

Gym Facilities and Free WiFi
Stay active during your stay with access to our well-equipped gym facilities, and stay connected with complimentary high-speed WiFi throughout the property.

Elegant Rooms and Dining Options
Relax in our air-conditioned rooms adorned with hardwood floors and stylish wooden furniture. Enjoy a delicious buffet breakfast with a variety of options and savor Italian cuisine at Orvietto Restaurant.

Experience comfort and sophistication at Hotel Dann Carlton Belfort Medellin. Book now for an unforgettable stay!

Important information:

Please note extra beds are only available in the junior suites and suites.

As per Colombia's tax laws Foreign visitors and Colombian citizens currently living outside Colombia are tax-exempt (19% VAT) when receive a PIP3, PIP5, PIP6, PIP10, TP7, TP11 stamp or TP12 visa upon entry to the country. Exemption only applies to room package rates (accommodations plus service). Permit must be shown upon arrival.

This tax is not automatically calculated in the total cost of the reservation.

Please note that additional guests will need to pay an additional surcharge. The hotel will charge the guests credit card or deposit if there is an additional guest.

When booking 3 rooms or more, different policies and additional supplements may apply.

To maintain the safety and quality of the experience for all guests, it is necessary to register companions during the Check In process. In this case the value of the additional person will be $99,000 COP + VAT. If the companions are not present at the time of Check In, their personal information is required to carry out Pre-Registration. If the information is not registered on time it will not be refundable.

According to Colombian law 2068 of 2020, companions can only be registered with an official document, a citizenship card for national guests and a passport for foreign guests. It is necessary to print and sign the hotel registry for each companion and clarify to the reservation holder that when their visitor is going to leave the hotel, they must inform the Reception, otherwise this value will be charged for the rest of the nights of their stay. and the cancellation of the charge cannot be requested.

Guests not registered at Check In will have a charge of $99 USD or its equivalent in Colombian pesos according to the hotel's exchange rate in force and must be paid before entering the room. This value is per day and per person.”Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: MDE

Location

Guest Reviews

8.8
Based on 4884 reviews
Cleanliness: 8.58
Service: 9.35
Location: 8.89
Room Quality: 8.64
Amenities: 9.07
Value for Money: 8.83
Food and Beverage: 7.88
Overall Experience: 9.15
S
Salcedo • couple • ec
8
2026-11-07 • via Nuitee
M
Margarita • family_with_children • co
10
Pros:

Excelente desayuno y atención

2026-11-07 • via Nuitee
S
serge • family_with_children • ca
10
2026-11-07 • via Nuitee
P
Paula • solo_traveller • co
9
Pros:

Todo muy bien

Cons:

Nada

2026-11-07 • via Nuitee
G
gladis • solo_traveller • co
7
No tiene la mejor relación precio calidad
Pros:

la limpieza del hotel

Cons:

El personal de servicio es apático y falto de vocación de servicio
La hora del desayuno es desde la 6 a.m., llegué a las 6:07 pedí, algo tan sencillo como unos huevos fritos, la mesera que estaba atendiendo con muy mala actitud, primero se hizo la que no me escuchó, luego me indicó que el chef que preparaba los huevos ( solo huevos fritos) no había llegado y que para eso estaba servido el bufet, que yo debía elegir de lo que se ofrecía allí, ante mi insistencia finalmente, de muy mala gana, ella me trajo los huevos fritos. Fue decepcionante para mi que este hotel tuviera tan mala atención, llevaba la idea de algo mejor Muy malo el servicio del restaurante

2026-11-06 • via Nuitee
L
Leonardo • couple • co
9
2026-11-06 • via Nuitee
A
Ana María • family_with_children • co
10
Pros:

Todo fue maravilloso

2026-11-06 • via Nuitee
L
Luis Alfonso • couple • co
5
Tomar medidas correctivas.
Cons:

En recepción no tenían claro la tarifa ofrecida, por lo cual en front desk me querían cargar una tarifa la cual no era la correcta, algo incomodo.
El cuarto no estaba en condiciones agradables, el piso estaba levantado y era peligroso para los desplazamientos, no tenia el sofá que siempre tiene, solo contaba con dos sillas.
Siempre tengo en mis preferencias el hotel para mi estadía en Medellín, y espero que esto no cambie, por lo cual es sugiero tomar medidas correctivas y evitar que estos acontecimientos se repitan con los huéspedes.

2026-11-05 • via Nuitee
T
Tyana • family_with_children • jm
10
2026-11-04 • via Nuitee
A
Ana María • family_with_children • co
10
Pros:

Todo es maravilloso

2026-11-03 • via Nuitee
L
Luis • family_with_children • ec
6
Pros:

La ubicación, una zona tranquila.

Cons:

Instalaciones muy antiguas
Sofá cama para que duerma una de mis hijas, sucio y el colchon muy deteriorado (roto)
Toallas insuficientes, éramos 3 y solo ponian 2 toallas, había que pedir todo el tiempo
Restaurante no había 24 horas el servicio.
Piscina muy fria,necesita calentador
Cabina de inodoro y ducha muy estrecho

2026-11-03 • via Nuitee
S
Sergio • couple • gt
8
2026-11-02 • via Nuitee
R
Rodrigo • solo_traveller • ar
10
2026-11-01 • via Nuitee
E
Eduardo • solo_traveller • co
8
2026-11-01 • via Nuitee
A
Alan • family_with_children • co
10
2026-11-01 • via Nuitee
Y
Yadir • couple • us
9
The food and biutufull people
Pros:

The service and people working there luisa exelente every body super friendly

Cons:

Pool

2026-11-01 • via Nuitee
E
Ernesto • solo_traveller • it
8
2026-10-31 • via Nuitee
A
andres • couple • co
5
Normal
Pros:

Normal

Cons:

Normal

2026-10-30 • via Nuitee
A
andres felipe • family_with_children • co
8
2026-10-28 • via Nuitee
J
jorge • family_with_children • co
7
Apenas aceptable, pareciera que está en decadencia
Pros:

El personal siempre es muy amable, la comida es muy buena y el desayuno bueno aunque ya para varios días de estadía son pocas las variantes que hay.

Cons:

Suite con teléfono dañado dos días, minibar vacío, no había ni una botella de agua de cortesía pero tampoco forma de pedir room service, no hay cafetera en la habitación ni hervidor de agua (tampoco tienen para prestar, sin embargo regalan un café que solo requiere agua caliente para preparar (pero cómo sin no ha nada?). Caja de seguridad cerrada. No hay vasos ni tazas en la suite, solo dos copas de vino y dos de aguardiente, no hay batas ni pantuflas. En el área de la piscina nunca hay ninguna persona para ofrecer servicio. Ha sido de mis hoteles preferidos para hospedaje en viajes de familia y negocios, pero ahora ya lo estoy pensando...

2026-10-26 • via Nuitee