Embassy Suites by Hilton Anaheim North

Breakfast, pool, location

The property was clean and easy to get in and out of and the staff was amazing.

It’s always a great stay at Hilton. Even though we kinda have a problem with our bathroom in the middle of the night, we woke up the bathroom was flooded with water and immediately notified the front desk and thankful he brought us new towels.
Adam the advisor helped me with the details about being a Gold member. So appreciate him. Highly recommend him with any information you need to know.

Staff was helpful and room was clean.

Location, accessibility and cleanliness!! To me it is very important to stay somewhere where I can feel at home.

Room was spacious , bathroom could use upgrade. Loved the fact that the rooms were all inside and kids could walk back and forth to other rooms (we were there for a softball tournament)

Nice stay! We arrived around 11pm to a full noisy lobby! Full of people! I know there was a softball tournament but for courtesy for the other guest it should have been shut down at that time

Everything

​🛑 SAFETY HAZARDS & HOSTILE SERVICE: Do Not Stay Here with Family!
​Our family vacation to celebrate our son’s 5th birthday was completely ruined by this property. The safety failures, hostile staff, and disgusting conditions were so severe that we were forced to check out an entire day early.
​⚠️ Major Safety Failures & Child Endangerment
​Broken Room Door (Room 703): The door mechanism was heavily jammed, causing my wife a shoulder injury just trying to open it. Worse, it failed to latch properly. Because of this mechanical failure, our 5-year-old son slipped out undetected and wandered the 7th-floor high-rise corridor alone.
​Negligent Management: We reported this critical safety hazard to management twice. Both times we were promised immediate service, and both times it was completely ignored. No room change or remedy was ever offered.
​❌ Hostile Profiling & Hypocritical "Security"
​When my wife accidentally locked her ID and key in the room, she went to the lobby in swimwear with our children to get a replacement. Instead of following standard identity verification protocols, the front desk agent publicly profiled, humiliated, and scolded her in front of other guests, literally laughing at her when she became visibly upset.
​When I intervened calmly, the agent became defensive and walked away. The ultimate irony? He eventually accepted a digital photo of my ID from my smartphone to issue the key—a massive violation of actual hotel compliance.
​Meanwhile, the hotel gift shop charged items directly to our room with zero verification, name, or ID checks, exposing us to rampant financial fraud. They only care about "security" when it involves power-tripping on a guest.
​🤢 Disgusting, Run-Down Facilities
​The property is completely dilapidated. The carpets throughout were heavily stained and emitted a foul odor. The couch and mattresses were broken down and filthy.
​We paid extra for a balcony room, but it was completely unusable due to an unchecked infestation of thousands of spiders, proving pest control is non-existent.
​The breakfast was inedible, the staff across the property were uniformly miserable and annoyed by basic hospitality requests, and the pool area was unmonitored with volatile, disruptive guests.
​💼 Insulting Resolution
​When I brought this to the property manager the next day, he offered a superficial apology and an arcade voucher (at a property where games cost an astronomical rate). He then tried to excuse his staff's extreme hostility by claiming the hotel is heavily utilized by the Witness Protection Program and under high stress due to recent security breaches. If this property is housing high-risk individuals under federal protection, it should not be marketed as a Disneyland-adjacent family hotel—especially when they cannot even maintain a functioning door lock on the 7th floor to protect a toddler.
​Avoid this hotel at all costs. It is a severe corporate liability, a safety hazard for children, and a miserable environment. We are demanding a full refund and a corporate investigation from Hilton.