Children allowed

Facilities

WiFi available
Free WiFi
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Heating
Family rooms
Lift / Elevator
See all facilities

Review Highlights

Pros:
Friendly and helpful staff (multiple mentions of Nesrin/Nisrin and other staff)
Excellent location near tram/metro, restaurants and attractions
Spacious, well-kept rooms
Good breakfast
Perceived good value for money by many guests
Cons:
Misleading information / extra charges for pool and gym
Expensive spa and unfriendly pool staff reported
Occasional cleanliness issues (cockroaches reported once)
Perceived understaffing affecting housekeeping
At least one problematic check-in with incorrect bed setup

Categories

Cleanliness
6
Mostly described as spacious and clean with good room-keeping, but isolated issues reported (cockroaches in a bathroom) and mentions of understaffing affecting cleaning frequency.
Service
8
Repeated praise for staff (Nesrin/Nisrin, Turkish staff, Mr. Elias) as polite, helpful and accommodating; reception resolved booking/bed issues and many guests highlighted friendly, attentive service.
Location
7.7
Frequently noted as excellent — close to tram/metro, restaurants, mosque and parks; many guests called the location a major positive.
Room Quality
7.2
Rooms described as spacious and comfortable; one check-in incident with inadequate bed setup was resolved, overall room quality is good.
Amenities
4
Multiple complaints about misleading information and extra charges for pool/gym and an expensive spa; pool staff were reported as unfriendly in at least one case.
Value for Money
7.4
Several guests called it great value for the price and praised service for the cost, though unexpected fees for amenities lowered perceived value for some.
Food and Beverage
7.3
Breakfast is described positively (very good), with only minor criticisms such as noisy staff during service in one comment.
Overall Experience
6.8
Generally positive stays with strong service and location, but tempered by issues around amenities fees, occasional cleanliness concerns and staffing shortages.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-08-14 01:52

Property Description

Central Location in Istanbul
Valens Hotel İstanbul offers stunning city views and is conveniently situated near major attractions such as Suleymaniye Mosque, Spice Bazaar, and Blue Mosque.

Comfortable and Well-Equipped Rooms
Guests can enjoy air-conditioned rooms with modern amenities including a flat-screen TV, minibar, and private bathroom. The hotel ensures a comfortable stay with 24-hour front desk service and free WiFi.

Delicious Breakfast Options
Start your day right with a continental or halal breakfast served daily at Valens Hotel İstanbul, providing a tasty and convenient dining experience.

Experience the best of Istanbul at Valens Hotel İstanbul. Book now for an unforgettable stay in the heart of the city.

Important information:

Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM

Location

Guest Reviews

6.8
Based on 181 reviews
Cleanliness: 6
Service: 8
Location: 7.7
Room Quality: 7.2
Amenities: 4
Value for Money: 7.4
Food and Beverage: 7.3
Overall Experience: 6.8
H
Haydar • solo_traveller • iq
10
الطاقم ممتاز والموقع قريب من كل شيء
Pros:

الطاقم جدا متعاون وخاصة حسين الذي يتفاعل ويتعاون مع الزبائن ويعمل كل ما بوسعة لخدمة النزلاء.
الغرفة العائلية واسعة مع تراس جميل.
المطاعم والخدمات كلها قريبة والخيارات كثيرة. يوجد خدمة تنظيف الثياب الذاتي مقابل الفندق مفيدة جدا .

Cons:

الافطار يحتاج لبعض التعديلات والاضافات

2026-09-14 • via Nuitee
A
Abbes • solo_traveller • dz
9
2026-09-04 • via Nuitee
S
Salih • family_with_children • fr
7
2026-08-30 • via Nuitee
K
khurram • extended_group • gb
1
Want a full refund
Pros:

Nothing

Cons:

First of all, when I booked the hotel, I specifically requested 1 double bed and 2 single beds, which was an available option for the price I paid. As I had selected this option when making the booking, I expected to be provided with the room I had booked. However, upon arrival, we were given 3 single beds instead. The beds were also in very poor condition. An additional pull-out bed was added, but this was broken, with bent legs, and the mattress was covered in stains.

The room itself also had a strong smell of urine, which was extremely unpleasant and unacceptable. In addition, the bell in the room did not work, one of the lights did not work, the air conditioning was leaking, and the fridge was not working properly. Whenever we put drinks or other items in the fridge, they would become very hot instead of being kept cold. There was also extremely loud music coming from other rooms further down the corridor, which we could hear clearly from our room. The music would continue throughout the night and made it very difficult to sleep.

The condition of the room was also extremely poor. The kettle smelled strongly of spoiled milk and had mould inside it, making it completely unhygienic and unusable. The wallpaper was also coming away from the walls, and there was mould underneath it. To make matters worse, we also found cockroaches in the room. We reported this to the hotel, but despite raising the issue, nothing was done to properly address it. This made us extremely uncomfortable and concerned about the cleanliness and hygiene of the accommodation.

The bathroom was also in an unacceptable condition. The shower was covered in grime and appeared as though it had not been properly cleaned, which made me extremely uncomfortable using it. The overall condition of the room and bathroom made me feel very stressed and uncomfortable throughout the stay.

2026-08-23 • via Nuitee
K
khurram • extended_group • gb
1
Hated it I want my money back
Pros:

The only positive I can mention is possibly the location. However, due to the numerous negatives throughout my stay, I couldn’t even fully appreciate that. The staff were rude, the room service was terrible, and the breakfast was also very disappointing.

Cons:

First of all, when I booked the hotel, I specifically requested 1 double bed and 2 single beds, which was an available option for the price I paid. As I had selected this option when making the booking, I expected to be provided with the room I had booked. However, upon arrival, we were given 3 single beds instead. The beds were also in very poor condition. An additional pull-out bed was added, but this was broken, with bent legs, and the mattress was covered in stains.

The room itself also had a strong smell of urine, which was extremely unpleasant and unacceptable. In addition, the bell in the room did not work, one of the lights did not work, the air conditioning was leaking, and the fridge was not working properly. Whenever we put drinks or other items in the fridge, they would become very hot instead of being kept cold. There was also extremely loud music coming from other rooms further down the corridor, which we could hear clearly from our room. The music would continue throughout the night and made it very difficult to sleep.

The condition of the room was also extremely poor. The kettle smelled strongly of spoiled milk and had mould inside it, making it completely unhygienic and unusable. The wallpaper was also coming away from the walls, and there was mould underneath it. To make matters worse, we also found cockroaches in the room. We reported this to the hotel, but despite raising the issue, nothing was done to properly address it. This made us extremely uncomfortable and concerned about the cleanliness and hygiene of the accommodation.

The bathroom was also in an unacceptable condition. The shower was covered in grime and appeared as though it had not been properly cleaned, which made me extremely uncomfortable using it. The overall condition of the room and bathroom made me feel very stressed and uncomfortable throughout the stay.

2026-08-23 • via Nuitee
M
Marion • family_with_children • fr
7
Correct et bien placé mais propreté moyenne
Pros:

À 5 stations de tram de Sultanahmet (le tram est tout près) donc bien placé.
Personnel très accueillant
Très grande chambre (queen room) avec un grand lit et 3 petits.
Accès à la salle de sport (état moyen)
Petit déjeuner plutôt fourni

Cons:

Notre chambre avait un velux avec un simple store qui laissait passer toute la lumière du matin, ils nous ont mis un carton qui a un peu aidé. Certaines lampes ne fonctionnaient pas.
Salle de bain pas très propre (lavabo, brosse wc, jamais nettoyés malgré les passages du personnel)
Attention la piscine est payante ! Heureusement ils ont accepté de nous laisser y aller. Dans l’espace spa c’est très vétuste et parfois sale.

2026-08-14 • via Nuitee
اياد الباشا • solo_traveller • iq
10
2026-08-13 • via Nuitee
فواز • solo_traveller • sa
10
Pros:

تمام

Cons:

ممتاز

2026-08-13 • via Nuitee
H
Hamza • family_with_children • es
10
2026-08-12 • via Nuitee
S
Sadji • extended_group • dz
10
2026-08-12 • via Nuitee
A
Ahmad • family_with_children • be
10
2026-08-12 • via Nuitee
N
NURU • family_with_children • gb
1
2026-08-08 • via Nuitee
M
mahamud • solo_traveller • nl
10
Pros:

Nice hotel i.m good sleep very good 👍

Cons:

I like for kleen

2026-08-07 • via Nuitee
N
Noel • solo_traveller • cd
10
Pros:

Le personnel de l'hôtel est juste très impliqué et gentil, très accueillant et expéditif. Toujours disposer à satisfaire aux demandes des clients. J'ai aussi aimé la piscine. Dommage que je n'ai pas pi profiter du SPA par manque de temps.

Cons:

RAS

2026-08-04 • via Nuitee
D
Diana • extended_group • ae
3
2026-07-21 • via Nuitee
M
Martin • extended_group • si
10
2026-07-21 • via Nuitee
I
Ilyas • solo_traveller • fr
1
2026-07-20 • via Nuitee
H
Hussein • family_with_children • gb
8
2026-07-20 • via Nuitee
Z
Zakaria • couple • be
5
Je trouve c'est hôtel manque de personel
Pros:

J'aime le hôtel est bien situé mais
Il ya tout dans les allé tour

Cons:

Enfaîte je trouve que mérite pas avoir 4 étoile pour moi
Il.merite avoir 3 étoile 🌟 c'est manque de personnel
Exemple la femme nettoyage tes besoins chaque fois faire
Rappel que a besoins de nettoyer ma chambre.

2026-07-19 • via Nuitee
Y
Younes • family_with_children • ma
5
Bien passé
Pros:

Hotel proche des restaurants mosquée parc pour enfants ect ...

Cons:

Quelques cafards dans la salle de bain

2026-07-18 • via Nuitee