InterContinental Sydney Double Bay by IHG

Hotels
•
InterContinental Hotels & Resorts
8.3 (965 reviews)
33 Cross Street, Double Bay , Sydney , au

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Children allowed
Pets allowed

Facilities

Electric bicycle charging station
Fitness facilities (surcharge)
Parking
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Room service
Terrace
Family rooms
See all facilities

Review Highlights

Pros:
Great location
Friendly staff
Cons:
Poor cleanliness
Uncomfortable rooms

Categories

Cleanliness
6.51
Several mentions of dirtiness and poor maintenance, which severely impacted the perception of cleanliness.
Service
8.98
Though some staff were friendly, there were significant complaints about delayed service and rude staff interactions.
Location
10
Many reviews highlight the amazing location of the hotel, making it a strong positive aspect.
Room Quality
7.47
Rooms reported as old with maintenance issues like peeling wallpaper and cold food service.
Amenities
8.49
Amenities such as the pool setting received praise, but general quality is lacking based on other reviews.
Value for Money
7.96
Many felt the hotel was overpriced for the value received compared to expected standards.
Food and Beverage
7.51
Issues with food temperature and quality were noted, leading to lower expectations.
Overall Experience
9.5
Generally good experience marked by staff friendliness but marred by significant complaints.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-08 07:00

Property Description

Luxurious Seaside Accommodation
Indulge in the luxurious seaside accommodation at InterContinental Sydney Double Bay, just a short drive from the bustling Sydney City Centre. Relax by the stunning outdoor swimming pool, surrounded by limestone rock walls and chic day beds, or sip a cocktail at the rooftop bar while enjoying a picturesque sunset.

Convenient Location and Amenities
Located a stone's throw away from Sydney Opera House, with a variety of shopping and dining options nearby, InterContinental Double Bay offers the perfect blend of convenience and luxury. The hotel also provides air-conditioned rooms with modern amenities, including a flat-screen TV, minibar, and complimentary toiletries.

Exceptional Services
Experience top-notch services such as room service, concierge assistance, and valet parking during your stay. Whether you're exploring the city or unwinding at the hotel, InterContinental Sydney Double Bay ensures a memorable and comfortable experience.

Ready to elevate your stay? Book now at InterContinental Sydney Double Bay for a luxurious seaside retreat!

Important information:

Please note that there is a 1.5% charge when you pay with a Visa, MasterCard or American Express credit card and a 3% charge when you pay with a Diners Club credit card.

Please note parking is valet.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: SYD

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Groups

    When booking more than 6 rooms, different policies and additional supplements may apply.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 12 years old stay for free when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

  • Pets

    Pets are allowed. Charges may be applicable.

  • Parking

    Private parking is possible on site (reservation is not needed) and costs AUD 77 per day.

Location

Guest Reviews

8.3
Based on 965 reviews
Cleanliness: 6.51
Service: 8.98
Location: 10
Room Quality: 7.47
Amenities: 8.49
Value for Money: 7.96
Food and Beverage: 7.51
Overall Experience: 9.5
A
Anousha • family_with_children • au
8
Will be back but disappointed about room cleaning
Pros:

The staff and Location

Cons:

We had to call Housekeeping every day to service our room and our sheets were never changed . We stayed 4 nights!

2026-05-23 • via Nuitee
T
Ted • couple • au
1
2026-05-22 • via Nuitee
J
Jus • couple • au
10
2026-05-22 • via Nuitee
M
Michael • couple • au
9
The Intercontinental Hotel - A Very Nice Stay in Double Bay
Pros:

Great location near the Ferry wharf and in the middle of Double Bay shopping area. Beauiful scenery. Room was large with balcony and great facilities in the bathroom.

It was our wedding anniversary and we were given a glass pf Bubbly and a lovely desert was delivered to our room.

Cons:

Nothing

2026-05-21 • via Nuitee
K
Kylie • solo_traveller • au
2
2026-05-21 • via Nuitee
A
amy • extended_group • au
9
2026-05-21 • via Nuitee
J
Jennifer • couple • au
9
2026-05-20 • via Nuitee
K
Kiani • solo_traveller • gb
3
Pros:

Conveniently located

Cons:

Dated considering how much you pay
Found a cockroach in the room, housekeeping contacted and took after 20 minutes to turn up. Ended up dealing with it myself.

2026-05-19 • via Nuitee
A
Andrew • couple • nz
5
happy but disappointed in the clenliness and price you pay for a sub standard experience
Pros:

The rooms are consistently lovely and spacious, with very well-appointed bathrooms. The location is excellent, making it easy to access nearby shops, restaurants, and attractions in Double Bay. What really stood out, however, was the staff. They were courteous, friendly, and genuinely helpful throughout our stay. In particular, the concierge was outstanding—she went above and beyond to suggest places for us to visit and made our experience in Sydney even more enjoyable. Overall, the people aspect of the stay was excellent.

Cons:

Unfortunately, the general upkeep and cleanliness of the property fell well below expectations. The hallways, stairwells, and main foyer appeared dusty and dirty, as though they hadn’t been properly vacuumed or maintained. In the room itself, housekeeping was inconsistent—coffee pods were not replenished, an empty tissue box was replaced but the old one was left behind, and one of the bathroom towels had a large hole in it.
When we raised these concerns at checkout, staff acknowledged the issues and explained that cleaning is handled by rotating contract teams, which makes quality control challenging. We were also informed that the property is due to be sold and demolished within the next 12 months, which may explain the lack of attention to maintenance. While this provides some context, it doesn’t excuse the standard of cleanliness and upkeep experienced during our stay.

2026-05-18 • via Nuitee
G
Gary McPhee • couple • au
7
2026-05-18 • via Nuitee
J
Jamie • solo_traveller • au
5
Fell well short.
Cons:

the room needed a substantive clean. there was a lot of dust on surfaces such as table legs/bases etc. the side table in the bedroom had marks form previous users. the balcony need a really good clean - there were weeds growing through the tiles.

2026-05-16 • via Nuitee
J
Judy • solo_traveller • nz
9
2026-05-15 • via Nuitee
M
Maren • family_with_children • au
5
It was nice but I probably stay somewhere else next time.
Pros:

The room was lovely, clean and comfortable. Super location and quite. However a little overpriced. The Location in the heart of Double Bay is perfect.

Cons:

We had a drink in the bar after dinner and it was probably one of the worse hotel bars I have ever been to. So disappointing. It used to be fabulous.

2026-05-11 • via Nuitee
B
Benjamin • family_with_children • au
10
Great harbour views in a central location
Pros:

Location, views and able to take your family hound

2026-05-11 • via Nuitee
K
kim • couple • nz
8
Busy family weekend
Pros:

Location is excellent

Cons:

Mouldy bathroom

2026-05-11 • via Nuitee
D
Despina • couple • au
10
Excellent location and warm and friendly staff
Pros:

Location

Cons:

Can’t fault the property, its staff or the facilities

2026-05-10 • via Nuitee
K
Karen • solo_traveller • au
9
2026-05-07 • via Nuitee
M
maree • couple • au
10
2026-05-07 • via Nuitee
M
Mark • couple • au
10
Home away from home
Pros:

Everything this is like a second home

Cons:

Nothing

2026-05-07 • via Nuitee
L
Lara • solo_traveller • au
9
Superb gem of a hotel in the best part of Sydney
Pros:

Amazing location, great sized rooms, glamorous and comfortable. Wonderful staff and cannot fault it!

Cons:

Nothing I could think of

2026-05-06 • via Nuitee