Mercure Tokyo Hibiya

Hotels
•
Mercure
8 (217 reviews)
Chiyoda-ku Uchisaiwaicho 1-5-2 , Tokyo , JP
+81 3-3503-5051

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Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Non-smoking rooms
Air conditioning
Fitness center
24-hour front desk
Restaurant
Heating
Lift / Elevator
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Review Highlights

Pros:
Excellent location
Friendly/helpful staff
Clean rooms (many reports)
Comfortable beds/pillows
Dining room available
Early check-in accommodated
Cons:
Rooms can be small or need renovation
Occasional strong sewage/odour in rooms
Defective in-room safe / no room service
Limited luggage/storage space in rooms

Categories

Cleanliness
7.5
Mixed: several guests praised very clean rooms, but at least one report of a strong sewage smell in a room indicates occasional cleanliness/maintenance issues.
Service
8.5
Generally positive: staff repeatedly described as very kind and helpful (early check-in granted), though lack of room service was noted as a drawback.
Location
9
Strongly positive: multiple guests called the location perfect/very good and highlighted proximity to local dining and train/metro stations.
Room Quality
7
Mixed to below-average: comfortable beds were mentioned, but complaints include small rooms, outdated rooms needing renovation, sewage odor, defective safe, and limited luggage space.
Amenities
7
Some positives (dining room available), but issues reported with in-room amenities (defective safe) and limited services (no room service) lowered this score.
Value for Money
8
Standard quality for this hotel tier.
Food and Beverage
8.5
Positive notes about the dining room; guests appreciated meals/service in that area.
Overall Experience
8.5
Generally favorable: several guests described comfortable, pleasant stays and expressed desire to return despite some room-specific issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:05

Property Description

Convenient Location
Mercure Tokyo Hibiya is ideally situated just a 2-minute walk from Shimbashi Station and the vibrant Ginza high street. Explore the city with ease, being only minutes away from major attractions and transportation hubs.

Modern Amenities
Enjoy the comfort of modern designed rooms equipped with a flat-screen TV, free Wi-Fi, and air conditioning. Unwind with in-room massages and stay refreshed with a fridge, minibar, and complimentary green tea bags.

Dining Experience
Indulge in exquisite French dishes at La Scène restaurant and start your day right with a delicious breakfast buffet. Immerse yourself in a culinary journey without leaving the hotel.

Book your stay at Mercure Tokyo Hibiya now for a memorable experience in the heart of Tokyo!

Important information:

Guests booking on behalf of a group are kindly asked to provide the names of each guest staying in the rooms.

Please be informed that children's meals are not included in the room rates.

Please note that the hotel will mandatory inspections of electrical equipment and maintenance on the following on January 17th 2026, from 12:00 to 22:00..

The facility is closed on January 17th 2026, from 12:00 to 22:00.
An accommodation tax per person, per night is not included in the price and must be paid at the property.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: HND

Location

Guest Reviews

8
Based on 217 reviews
Cleanliness: 7.5
Service: 8.5
Location: 9
Room Quality: 7
Amenities: 7
Value for Money: 8
Food and Beverage: 8.5
Overall Experience: 8.5
O
olga • couple • il
8
2026-10-31 • via Nuitee
P
Parmar • couple • my
10
2026-10-29 • via Nuitee
B
Barry • couple • au
8
Nice stay
Pros:

N/A

Cons:

Room size to small

2026-07-05 • via Nuitee
Y
Yuta • couple • jp
10
快適すぎてあっという間に時間が過ぎます
Pros:

部屋がとても綺麗で受付のスタッフさんもとても親切でした！
ありがとうございました♪

2026-06-30 • via Nuitee
R
Rosanna • family_with_children • au
8
Ottima posizione, bella struttura, stamze da rinnovare
Pros:

Posizione perfetta! Davanti a un sacco di localini e vicino alla stazione dei treni e della metro

Cons:

La nostra stanza aveva un odore molto forte di scarichi

2026-06-29 • via Nuitee
G
Gary • couple • gb
8
2026-06-27 • via Nuitee
J
Jill • couple • au
10
2026-06-24 • via Nuitee
R
Rohan • couple • au
9
A Great place to Stay - will want to come back again!
Pros:

The location
The staff
The dining room & the fact that we were provided with an early check time after a long overnight flight

Cons:

That no room service was available
A defective room safe. BIG STRESS PERIOD

2026-06-18 • via Nuitee
O
Opal-Marie • couple • au
10
2026-06-05 • via Nuitee
A
Alisa • couple • us
10
2026-06-04 • via Nuitee
A
Amanda • couple • nz
9
2026-06-04 • via Nuitee
I
Ido Avishai • solo_traveller • il
8
Pros:

Very good location, rooms ok,

Cons:

Nothing

2026-05-21 • via Nuitee
D
Dominic • couple • at
7
2026-05-15 • via Nuitee
F
Fößel • solo_traveller • de
8
Soweit okay
Pros:

Bett und Kissen total bequem

Cons:

Platz für die Koffer hat gefehlt!

2026-05-14 • via Nuitee
B
Bekir ilker • solo_traveller • tr
8
2026-05-09 • via Nuitee
K
Kseniia • family_with_children • cy
7
2026-05-05 • via Nuitee
K
Krystle • family_with_children • au
9
2026-04-28 • via Nuitee
W
Wesley • extended_group • us
7
Pros:

The staff was fantastic and the location was incredible.

Cons:

The rooms are a bit small

2026-04-25 • via Nuitee
H
Helen • couple • gb
9
Good base for our Tokyo adventure
Pros:

Great location with some walkable sites, the metro across the road and plenty of places to eat on the doorstep. Nice bar / friendly bar staff - good place for a couple of reasonably priced drinks after a long day out. Room size Ok and we’re travelling for seven weeks so have a bit of luggage 🧳

Cons:

Didn’t try breakfast as definitely over priced compare to local options.

2026-04-09 • via Nuitee
E
Elennys • family_with_children • de
9
2026-04-07 • via Nuitee