The Westin Governor Morris, Morristown

The staff was extremely helpful and polite.

The location was perfect for a wedding we were attending! The bed was incredibly comfortable and the room was very clean and spacious. While we could hear the elevator from our room it wasn’t disruptive at all. Staff was super friendly (shoutout to Mitchell) couldn’t recommend enough :)

Mitchell made sure we had a fantastic experience coming in and out the door. The rest of the experience was meh.

Mitchell was incredible, explained the whole layout of the hotel as well as the hours of all the amenities offered. We need more Mitchell’s

Beautiful, historic hotel, clean, quiet, just what we needed. Anthony, the doorman always ready to help and lend a hand with a smile. 😊

As a traveler who holds high expectations for the Marriott brand, this property was a profound disappointment and is certainly not a four star hotel. From basic health and safety oversights to complete climate and comfort failures, I strongly advise future guests to look elsewhere.

The stay was marred by several unacceptable issues:

Noise and Atmosphere: The atmosphere was not what I thought it would be. I was able to clearly hear guests from the other room, crying babies, and the constant closing of doors. The only highlight was spending time with loving people.

Room Conditions and Cleanliness: The beds were clean enough, but I noticed staining on the wall and sinks that were not really wiped down. Our room carried a persistent, heavy odor of cigarette smoke, and to make matters worse, the air conditioning completely shut off during our stay, making the room uncomfortably warm and difficult to rest in.

Bathroom and Water Concerns: The water in the shower had a strange odor and was definitely hard water.

Basic Amenities and Potable Water: When inquiring about drinking water, front desk staff explicitly stated that the water from the lobby fountains is not safe to drink. Compounding this issue, bottled water is not provided to guests, leaving visitors without reliable access to safe drinking water.

Communication and Staffing Inefficiencies: Reaching the front desk by phone is practically impossible, as calls continuously go unanswered. Despite the property appearing heavily overstaffed with employees frequently standing around in groups, actual guest service is entirely absent.

Misleading Facility Information: The pool is advertised and signed as heated, but the water was freezing cold and completely unusable.

Ineffective Management Response: When management eventually reaches out asking for feedback, engaging with them feels like running around in circles.

This location does not align with the standard of quality, service, and reliability associated with other properties under the Marriott brand. Save your time, money, and peace of mind by booking your stay elsewhere.

Super Hotel for a wedding. We had 75 rooms for our daughter's wedding last month. The hotel and staff were great. Rooms were clean and well equipped. Our guests loved the gym, large pool, beautiful lobby and on site bar/restaurant. Christina the even manager was great to work with. Very convenient location close to major highways and downtown Morristown. Overall great experience.

We had a friends reunion and stayed here. Rooms were great. Staff were very friendly

My husband and I recently stayed at The Westin Governor Morris for a couples getaway, and we had a great experience. From the moment we arrived, the staff was welcoming, professional, and friendly. Check-in was quick and easy, and everyone we interacted with made us feel welcome.

Our room was clean, comfortable, and well-maintained. The hotel has a beautiful atmosphere, and the common areas were inviting and relaxing. We also loved the location—it was convenient for exploring Morristown and enjoying a weekend together.

Overall, we had an excellent stay and would definitely return. We’d happily recommend The Westin Governor Morris to anyone looking for a relaxing getaway with great service.

Enjoyed our stay very much. We found the staff particularly helpful and of special note, Anthony the bellman, who was always there to help or provide guidance. My only concern was the slowness of the elevator.

Very nice hotel. The restaurant and bar are excellent. The people are what make this place. Great. Mitchell, the guy who greet you at the door, is friendly and helpful.
Everyone went out of their way to make my antay enjoyable.

We had to book a room here on July 4 2026 due to power outages in the area. I called before I booked to make sure that the hotel had power and a/c in the rooms and was told yes to both. They lied. When we got to the room the a/c was barely coming out of the vents and was doing nothing to cool the room down. The bathtub didn't drain and was ridiculously slippery, essentially a lawsuit waiting to happen, and the sliding bathroom door wouldn't shut all the way. The desk clerk did send the engineer to our room to adjust the HVAC, but it barely improved for only 2 hours. On the 4th trip to the desk I was given a column fan which marginally helped. The staff blamed the a/c problems on the outage, but when I checked previous reviews there were the same complaints about the a/c going back 5 years, so they lied again. The food was overpriced, my friend got sick from the avocado blt he had, the bacon looked like it had gone through an incinerator. I used to stay here a lot between 10-20 years ago whenever we would lose power due to storms or when the house I was renting was getting work done, basically before Marriott bought it in 2016, and back then it was wonderful. A true excellent Westin experience. And that's why I didn't check reviews before I booked this time, I didn't know they had changed ownership, if I had checked I never would have booked here. The staff was very nice, but that was the only decent thing in this entire experience. I will never stay here again, at least not until Marriott decides to replace/upgrade the HVAC system. It's a shame because it used to be a beautiful, wonderful hotel.

No working air conditioning in some rooms during heat wave ! Management declined any type of refund.

It was a really nice stay and the people and workers were very friendly invluding the engineer who assisted us with room issues and the bellhop mitchell who helped us load the car

Stayed here during a soccer tournament, great location but the air conditioning does not work well due to this being a historic hotel it’s never been upgraded. Rooms are humid and never get super cold. The gym has outdated machines that are squeaky. The pool was closed our entire time due to bacteria or something they could not confirm exactly. One morning I had to wait a long time for the server to return to the coffee station, not ideal when on a schedule. The restaurant Blue Morel is the best part of this hotel 5 stars for the food and ambience! Service at the front desk was nice and pleasant. Not the best Westin experience but thr staff was friendly and helpful.

Location

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The Westin Governor Morris was the perfect hotel for our wedding. Charday was an absolute pleasure to work with … super nice, very responsive and attentive when we arrived. If you are contemplating where to book for your wedding block, I highly recommend. We were able to drop off our wedding bags that week and the process with seamless with the shuttle transportation being included to/from the hotel and venue. In addition, Charday helped block tables for us to host an after party after our wedding. Our guests were comfortable and had a blast!

From the time we pulled up to the front door and was greeted by Anthony Gallo until the time we left, our stay was exceptional!! The staff was so helpful and considerate during this very busy weekend of many weddings. We will definitely be back.

I stayed at this hotel for an unexpected travel! Caroline was so accommodating with assisting me in getting a reservation. The hotel was so clean and everyone was friendly, especially Mitch who greeted me with the warmest smile! I have gotten some of the best sleep due to their new Westin mattress and the black out curtains! This will be my go to hotel when I’m in town! Thanks Westin Governor Morris!!