Heritage Hotel Lancaster

Hotels
8.3 (891 reviews)
500 Centerville Road , Lancaster , US
+1 800-223-8963

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Free
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
See all facilities

Review Highlights

Pros:
Clean rooms
Friendly staff
Great location
Comfortable beds
Good amenities
Cons:
Some facilities outdated
Inconsistent service
Noisy environment
Food quality issues

Categories

Cleanliness
7.76
Overall guests mentioned clean rooms but noted some areas, like the front desk, had strong odors.
Service
8.73
Guests appreciated the friendly and professional staff despite a few negative comments regarding reception.
Location
8.77
Location was frequently highlighted as a major pro, with easy access to nearby attractions.
Room Quality
8.22
Rooms were considered comfortable but some issues with noise and outdated features were mentioned.
Amenities
8.25
Amenities include a pool and onsite restaurant, but some facilities like fitness equipment were reported broken.
Value for Money
8.21
While some guests felt the hotel was overpriced, others enjoyed the amenities.
Food and Beverage
7.76
The food at the attached restaurant did not meet expectations despite other dining options being on-site.
Overall Experience
8.73
Overall experiences were generally positive with guests expressing a desire to return.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 19:47

Property Description

Outdoor Seasonal Pool and Fitness Centre
Enjoy a refreshing dip in the outdoor seasonal pool or work up a sweat at the fitness centre during your stay at the Heritage Hotel Lancaster.

Dining at Loxley’s Restaurant
Indulge in delicious meals at Loxley’s, the on-site restaurant with a deck and patio, offering a variety of dishes from breakfast to late-night bites, along with a full bar for a relaxing evening.

Convenient Amenities and Services
Experience comfort and convenience in every room with amenities like free cable TV, refrigerators, microwaves, coffee makers, and work desks. Stay connected with free WiFi throughout the hotel and make use of the business centre for any work needs.

Book your stay at the Heritage Hotel Lancaster now and make the most of your visit to the Pennsylvania Dutch area.

Important information:

Upon check-in photo identification and credit card are required. All special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Swimming pool: Closed from Mon, Sep 7, 2026 until Tue, May 25, 2027
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: MDT

Location

Guest Reviews

8.3
Based on 891 reviews
Cleanliness: 7.76
Service: 8.73
Location: 8.77
Room Quality: 8.22
Amenities: 8.25
Value for Money: 8.21
Food and Beverage: 7.76
Overall Experience: 8.73
C
Case Jr • couple • us
10
Comfortable, fun, and good sleep
Pros:

Nice, had a bar and restaurant

Cons:

I had no complaints

2026-10-26 • via Nuitee
C
Carolyn • couple • us
7
Fine except for very old saggy uncomfortable mattress
Pros:

Clean room cordial staff

Cons:

Old, saggy extremely uncomfortable mattress Room 264

2026-10-25 • via Nuitee
D
Dorcas • couple • us
9
Great
Pros:

Quiet

Cons:

Inconsiderate busloads of people yelling in the early morning while other do want to sleep because they don't have to catch an early morning bus.

2026-10-23 • via Nuitee
M
Michelle • couple • us
10
2026-10-23 • via Nuitee
G
Guylaine • family_with_children • us
9
2026-10-22 • via Nuitee
T
Terran • couple • us
8
2026-10-21 • via Nuitee
R
Robin • extended_group • us
6
It was ok
Pros:

Close to theatre

Cons:

The noise next door and kids knocking on our door and then running at 11:00 pm being rude and noisy and then pot smoke smell coming from adjoining room next morning.

2026-10-19 • via Nuitee
S
Sarah • family_with_children • us
10
It was excellent and comfortable do breakfast elsewhere.
Pros:

The location is perfect. I love the restaurant and bar atmosphere and it's so nice to have a good meal a few drinks and have your hotel be right there. The beds were extremely comfortable and the pillows were great too. Very comfortable. Can't wait to come back.

Cons:

Trying to pay for the breakfast buffet was difficult. When my fiance went to pay for the meal he was told don't forget the tip. He was not happy and didn't want to tip after that but the screen to pay didn't leave an option for no tip.

2026-10-19 • via Nuitee
F
Francis • couple • us
10
2026-10-12 • via Nuitee
J
Joann • family_with_children • us
10
2026-10-12 • via Nuitee
S
Simpson • solo_traveller • us
10
2026-09-01 • via Nuitee
H
Huntley • family_with_children • us
7
2026-08-18 • via Nuitee
M
Martha • family_with_children • us
7
Pros:

Nice staff. Great pool area.

Cons:

Rooms were musty smelling. No Kleenex, coffee machine didn’t work, no extras like shampoo, etc.

2026-08-09 • via Nuitee
W
William • couple • us
7
2026-07-21 • via Nuitee
R
Rodriguez • solo_traveller • us
10
2026-07-20 • via Nuitee
B
Barcia • couple • us
10
Definitely recommend hotel. Recommend the restaurant for the bar— drinks and apps. Would DoorDash dinner and skip the re
Pros:

Convenient location, especially if you’re seeing a show at the Dutch apple dinner theater. The staff is very friendly

Cons:

I love the restaurant attached to the hotel, but the dinner on the main restaurant was disappointing. We were tired and just needed to eat, but food was subpar for the price

2026-07-14 • via Nuitee
M
Michael • solo_traveller • ch
10
Pros:

Super Hotel, sehr freundlich und sauber.

2026-07-04 • via Nuitee
R
Rudolf • couple • us
7
Convenient!
Pros:

Location and restaurant on site

Cons:

Still expensive for what you get!

2026-07-02 • via Nuitee
K
Kathy • couple • us
10
Stay was super, this is the third time we have stayed there. We have family close by - perfect!
Pros:

Breakfast was delicious & the cheese steak we had was excellent. Location was perfect for visiting our family. Everything was clean, staff was great! bed was comfortable except for the pillows.

Cons:

The pillows where to "Fat" I use a flat pillow...can't sleep on those high stiff pillows.

2026-06-28 • via Nuitee
S
Simon • family_with_children • us
10
Friendly, comfortable, convenient
Pros:

The staff was friendly, the beds and showers were good, it had the basic amenities, the complementary coffee was great, and the location is very convenient, close to the Turkey Hill Experience and halfway between the Amish country and Hershey.

Cons:

We had no complaints.

2026-06-28 • via Nuitee