Heritage Hotel Lancaster

Hotels
8.3 (882 reviews)
500 Centerville Road , Lancaster , us
+18002238963

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Free
Children allowed
Pets allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
See all facilities

Review Highlights

Pros:
Clean rooms
Friendly staff
Great location
Comfortable beds
Good amenities
Cons:
Some facilities outdated
Inconsistent service
Noisy environment
Food quality issues

Categories

Cleanliness
7.76
Overall guests mentioned clean rooms but noted some areas, like the front desk, had strong odors.
Service
8.73
Guests appreciated the friendly and professional staff despite a few negative comments regarding reception.
Location
8.77
Location was frequently highlighted as a major pro, with easy access to nearby attractions.
Room Quality
8.22
Rooms were considered comfortable but some issues with noise and outdated features were mentioned.
Amenities
8.25
Amenities include a pool and onsite restaurant, but some facilities like fitness equipment were reported broken.
Value for Money
8.21
While some guests felt the hotel was overpriced, others enjoyed the amenities.
Food and Beverage
7.76
The food at the attached restaurant did not meet expectations despite other dining options being on-site.
Overall Experience
8.73
Overall experiences were generally positive with guests expressing a desire to return.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 19:47

Property Description

Outdoor Seasonal Pool and Fitness Centre
Enjoy a refreshing dip in the outdoor seasonal pool or work up a sweat at the fitness centre during your stay at the Heritage Hotel Lancaster.

Dining at Loxley’s Restaurant
Indulge in delicious meals at Loxley’s, the on-site restaurant with a deck and patio, offering a variety of dishes from breakfast to late-night bites, along with a full bar for a relaxing evening.

Convenient Amenities and Services
Experience comfort and convenience in every room with amenities like free cable TV, refrigerators, microwaves, coffee makers, and work desks. Stay connected with free WiFi throughout the hotel and make use of the business centre for any work needs.

Book your stay at the Heritage Hotel Lancaster now and make the most of your visit to the Pennsylvania Dutch area.

Important information:

Upon check-in photo identification and credit card are required. All special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Swimming pool: Closed from Mon, Sep 7, 2026 until Tue, May 25, 2027
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: MDT

Property Policies

  • Parking

    Free public parking is possible on site (reservation is not needed).

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are allowed. Charges may be applicable.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 3 years old stay for free when using an available cot.
    Children up to and including 17 years old stay for free when using an existing bed.
    People 3 years old and over stay for US$20 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

8.3
Based on 882 reviews
Cleanliness: 7.76
Service: 8.73
Location: 8.77
Room Quality: 8.22
Amenities: 8.25
Value for Money: 8.21
Food and Beverage: 7.76
Overall Experience: 8.73
M
Michael • solo_traveller • ch
10
Pros:

Super Hotel, sehr freundlich und sauber.

2026-07-04 • via Nuitee
R
Rudolf • couple • us
7
Convenient!
Pros:

Location and restaurant on site

Cons:

Still expensive for what you get!

2026-07-02 • via Nuitee
S
Simon • family_with_children • us
10
Friendly, comfortable, convenient
Pros:

The staff was friendly, the beds and showers were good, it had the basic amenities, the complementary coffee was great, and the location is very convenient, close to the Turkey Hill Experience and halfway between the Amish country and Hershey.

Cons:

We had no complaints.

2026-06-28 • via Nuitee
K
Kathy • couple • us
10
Stay was super, this is the third time we have stayed there. We have family close by - perfect!
Pros:

Breakfast was delicious & the cheese steak we had was excellent. Location was perfect for visiting our family. Everything was clean, staff was great! bed was comfortable except for the pillows.

Cons:

The pillows where to "Fat" I use a flat pillow...can't sleep on those high stiff pillows.

2026-06-28 • via Nuitee
V
Vincent • couple • us
5
Keep scrolling!
Pros:

Nothing

Cons:

The hotel is old and outdated. The room was clean but the toilet was old and a low toilet. Foe old people ,it was hard to get off.
Too expensive for what you get. For the cost they should have had breakfast.

2026-06-25 • via Nuitee
K
Kenneth • solo_traveller • us
8
Would stay there again
Pros:

Staff was very pleasant. Food was very good.

Cons:

Shower curtain was too short. Shower water pressure was low. Handicap room was very small.

2026-06-23 • via Nuitee
L
Lucas • solo_traveller • us
6
2026-06-21 • via Nuitee
D
Diana • family_with_children • us
8
Nice stay.
Pros:

Staff was nice. Bed was comfortable. Room clean

Cons:

No hangers. Kids running up and down the hall

2026-06-15 • via Nuitee
J
Jayes • family_with_children • us
1
It smelled terrible, hair on my sheets, AC was broken, room reached over 100 degrees at one point
Pros:

The shower was clean

Cons:

No AC, rude staff, booked on booking.com with free breakfast.. was no honored

2026-06-08 • via Nuitee
S
Steve • solo_traveller • us
6
Pros:

Location

Cons:

Small rooms. Outdated.

2026-06-05 • via Nuitee
B
Bruno • family_with_children • us
7
2026-06-04 • via Nuitee
M
May • couple • us
9
2026-05-31 • via Nuitee
S
stefenack • couple • us
10
2026-05-29 • via Nuitee
D
David • extended_group • us
5
2026-05-25 • via Nuitee
Y
Yahaira • extended_group • us
10
2026-05-21 • via Nuitee
M
Matthew • solo_traveller • us
8
2026-05-18 • via Nuitee
T
Thomas • couple • us
10
2026-05-18 • via Nuitee
A
Amanda • solo_traveller • us
9
Pros:

It felt very safe, the beds were comfortable, the front desk people were very friendly, coffee in lobby, restaurant was cool.

Cons:

Decor was a little dated, there was a barking dog the first night, but when the front desk was alerted they handled it quickly.

2026-05-18 • via Nuitee
P
Peter • family_with_children • us
10
2026-05-10 • via Nuitee
A
Amy • couple • us
5
Pros:

Nice bar/restaurant right there.

Cons:

It’s pretty dated and tired.

2026-05-06 • via Nuitee