Fantasyland Hotel

The room themes concept

Location

Location was perfect for West Edmonton Mall Shopping.

Front desk employee's where professional and amazing to deal with.

Close to everything

Everything

Themed rooms are fun with jetted tub

It is conveniently located near attractions and provided discounted attractions passes but it was limited.

Our hotel stay was pleasant. The staff were friendly and helpful. I have no complaints. We would stay again.

The only complaint I have is to few options at L2 grille and slow service even when we were the only ones in the restaurant. Food was worth the wait though and great portions.

Fantasyland was a great hotel but you do have to pay good money for it. We stayed frim Thursday to Tuesday. On our first night, we were placed on 4th floor which was pet friendly. I requested to be placed on the 6th floor as our friends were staying there and they were able to move us the following day. Air quality was much better and it is a Space theme floor. We were just asked to pack up all our things by noon and staff will move everything to our new room. Mattresses were great on both floor. Air conditioning was set at 18.5 but room still felt a bit warm. We did come on at warmer and humid week. Housekeeping cleaned our room in the evening but forgets to replace 2 free water bottles 3 times. They were friendly when asked to replenish and they did great job cleaning our room. On our 3rd night, I requested for microwave and kettle to be sent upnext day but they delivered within 30 min.
The only thing during our stay was 1 of 4 elevators were down so it was a long wait before check out times and after supper. On our last day, there was early convention on the 3rd floor and line up was up to L1 bar. We opted to take stairs a few times that day. We were not able to do late check out as our room was needed for new guests. But they let us check out at 1130 for no extra cost.
I was traveling with two 5 years old twins and location of hotel was very convenient to the mall. There is 24 hrs access from 1st and 2nd floor. Great perk getting 50% off Waterpark and 40% off Galaxyland admissions for staying here too.

Good experience. Always happy that it's built right into the mall. Nice to have a discount for the pool

Good staff, helpful and courteous, good food, nice restaurant, make sure everything works in the room in order to get 5 starts reviews.

It was a fun experience place to visit! I will come back again. Its a great place for any vacation planning! Definitely going back there soon!!

Generally a disappointing stat. Dirty lobby with cranky staff, restaurant staff meek and quiet and unhelpful. Housekeeping staff dominate the elevators throughout the day so that no guests can use them. We waited on average 10-15 minutes per elevator trip while loaded cars full of staff kept opening and closing infront of us.

Not very clean. Horrible Rock hard mattresses. And they call them a queen size but definitely smaller than our queen at home. My husband and I barely fit.

Although my daughter enjoyed the luxury princess room, it definitely wasn’t worth $600 a night. Way too steep of a price.

The hotel was clean, the staff were friendly.
Our service at the L2 lounge was really good and the food was good as well.

We loved this hotel, staff were amazing and helpful. The fact that every floor has a unique theme made elevator trips fun. My kids thought we were staying in the fanciest hotel, we didn't even have a theme room. Take advantage of the discounts for the waterpark and galaxyland and go early, this alone saved us lots of money. Will definitely go back