Paid
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Restaurant
See all facilities

Review Highlights

Pros:
Good location
Spacious rooms
Friendly staff
Comfortable beds
Cons:
Aging facilities
Understaffed reception
Issues with air conditioning

Categories

Cleanliness
7.51
Reviews indicated that while the rooms were generally kept well-maintained and clean, issues with air conditioning affected overall cleanliness perception.
Service
8.98
Positive mentions of staff being friendly, helpful, and accommodating, although some had difficulty with responsiveness.
Location
9.02
Multiple reviews highlighted the excellent location near key attractions and convenience.
Room Quality
7.97
Rooms were spacious and comfortable, but some noted that they showed signs of aging and needed maintenance.
Amenities
8
General satisfaction with the amenities, but some amenities like the pool were not available as expected.
Value for Money
7.96
Overall perception of value was positive, especially considering the comfort level, though some felt upgrades were needed.
Food and Beverage
8.51
Many reviews appreciated the breakfast provided, indicating good value and quality.
Overall Experience
8.48
General consensus was positive with many expressing intent to return despite some minor issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-08 03:43

Property Description

Luxurious Accommodation with Stunning Views

Spacious Rooms with Premium Amenities
Experience the comfort of the largest guest rooms in Cairns, boasting over 40 square metres of space and private balconies with picturesque views of the harbour or hinterland. The beautifully appointed rooms feature premium décor and amenities, ensuring a relaxing stay.

Relaxation and Dining Options
Unwind by the outdoor swimming pool surrounded by tropical gardens or pamper yourself at the deluxe Vie Spa with a range of rejuvenating treatments. Indulge in delicious meals at Coco's Kitchen + Bar, offering buffet breakfast and à la carte dinner made from the region's finest produce. The Lobby Bar is perfect for exotic cocktails and light snacks.

Book your stay at Pullman Cairns International for a luxurious and unforgettable experience.

Important information:

Please note, there is a 1.4% credit card surcharge when using a credit card.
Please, note that all guests will be required to present photographic I.D. of the booker along with a valid credit card in the name of the booking. A preauthourisation of $50.00 per day will be held that will be returned upon departure and settlement of account.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests under the age of 18 can only check in with a parent or official guardian.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: CNS

Location

Guest Reviews

8.3
Based on 1740 reviews
Cleanliness: 7.51
Service: 8.98
Location: 9.02
Room Quality: 7.97
Amenities: 8
Value for Money: 7.96
Food and Beverage: 8.51
Overall Experience: 8.48
I
Ian • family_with_children • au
4
Disappointing to say the least, no compassion or compensation for the issues
Pros:

Breakfast wasn't too bad

Cons:

No water supply to the unit, lifts out of service for 1.5 hrs
charged $7;50 for a coffee as i couldn't get back to the room on Level 16

2026-10-13 • via Nuitee
P
Peter • solo_traveller • au
8
Comfortable and convenient
Pros:

Location

Cons:

A little dated

2026-10-13 • via Nuitee
J
Jodie • couple • au
10
2026-10-13 • via Nuitee
A
Anita • family_with_children • au
10
2026-10-13 • via Nuitee
D
Dan • solo_traveller • au
10
Great venue and comfortable
Pros:

Location

Cons:

Checkout - there was no one there

2026-10-12 • via Nuitee
K
Kent • family_with_children • au
9
2026-10-11 • via Nuitee
J
judith • couple • gb
9
A great place to stay for exploring Cairns and surrounding areas.
Pros:

Spacious, clean and very comfortable. Great view overlooking the estuary, and a great location, centrally situated for exploring Cairns and pick ups for planned trips/tours.

Cons:

Don’t have anything to complain about.

2026-10-10 • via Nuitee
J
James • couple • au
8
Comfotable and pleasant
Pros:

The location and the view

2026-10-09 • via Nuitee
G
Gillian • solo_traveller • au
9
Lovely hotel in good locale
Pros:

Very clean and comfortable room

2026-10-08 • via Nuitee
S
Sarah • family_with_children • nz
9
Relaxed overnight stay. Great location.
Pros:

The pool was great - especially the smaller heated pool as the weather wasn't at the temperature we expected. Staff were great helpful with small requests. Close to everything.

Cons:

Nothing

2026-10-08 • via Nuitee
C
Cassells • family_with_children • gb
10
2026-10-07 • via Nuitee
E
Evgeniia • solo_traveller • ru
10
Pros:

Из моего номера был всеобъемлющий вид на Кэрнс: дождевые леса, горы, крик с множеством лодок, море и многочисленные отели. Номер просторный, с зоной отдыха со столиком и двумя креслами. Стул выставляла на балкон. Чай, кофе, фен, утюг. Комфортно. Удобное расположение.

Cons:

Душ с одной небольшой лейкой

2026-10-07 • via Nuitee
J
Jason • solo_traveller • au
8
Pros:

Location and friendly staff

Cons:

No patio furniture on the balcony, no microwave and have to pay for parking on top of quite pricey rooms

2026-09-19 • via Nuitee
N
Nanida • couple • au
7
Good but needs renovation
Pros:

Good breakfast

Cons:

The hotel is very tired. Carpets furniture need quite a refresh

2026-09-19 • via Nuitee
K
Kristen • extended_group • au
9
2026-09-18 • via Nuitee
G
Gayle • couple • au
6
Adequate for a conference otherwise wouldn't recommend
Pros:

Good location

Cons:

Dated and shabby not good value for what you paid

2026-09-16 • via Nuitee
L
Lesley • solo_traveller • au
6
Pros:

I’ve stayed before and the room I stayed in was upgraded this room is horrible and dated the bed was comfortable

Cons:

Dated furniture

2026-09-16 • via Nuitee
M
Maximilian • couple • au
10
Excellent high quality experience in Cairns.
Pros:

This is a very high quality hotel. It is a Pullman and near the top of the quality range for Accor group. Although the room rate is a little on the expensive side the quality of what you get is superior, especially compared to some of the places on the Esplanade with much higher room rates and offer significantly less. The hotel is close to the Marina and the Pier with the many great restaurants located there. It is literally across the road from Hemmingway's Brewery - an excellent restaurant and brewery.

Cons:

This hotel has been there for quite some time. My wife and I stayed there back in 1991 when it was an Intercontinental and relatively new. Some aspects of the hotel are looking a bit warn and in need of refurbishing. Eg. worn carpets, broken bathroom fittings, just general wear and tear issues for furniture items and room/bathroom fittings that look like they are still the originals from when the hotel was built. Also, the gym is very under-equipped. Cannot really do a full workout with the limited equipment they have, in contrast to the Pullman hotel at CityCentre Dubai which has an excellent gym. However, this is a problem with most hotels who say they have a gym, when in fact all they have is a dedicated room with a few random weights and a multistation machine.

2026-09-14 • via Nuitee
V
Vicki • family_with_children • au
7
2026-09-13 • via Nuitee
A
Albert • couple • au
10
will book again for next year
Pros:

the room was refreshed daily

Cons:

needed 2 chairs rather than one

2026-09-13 • via Nuitee