Paid
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Restaurant
See all facilities

Review Highlights

Pros:
Prime central location close to dining, Esplanade and tours
Friendly, helpful and attentive staff
Comfortable beds and good room views (in renovated rooms)
Strong buffet breakfast with good variety
Onsite spa and inviting pool
Upgrades to renovated rooms available for some bookings
Cons:
Dated rooms for some guests; musky/damp smells reported
Cleanliness issues (ants, dust in hard-to-reach areas)
Operational problems: lifts out of service, unattended checkout and inconsistent responses
Parking limitations (2.0m height) and paid parking
Perceived high cost / extra charges (coffee, sides) impacting value
Poor soundproofing and inconsistent restaurant meal quality

Categories

Cleanliness
6.8
Multiple reviews mention dated rooms, a musky/damp smell, ants and areas not well cleaned; some rooms renovated and cleaner, but overall cleanliness is a recurring concern.
Service
9.1
Staff repeatedly praised (helpful check-in, cocktail bar, exceptional front desk service); isolated service failures (lifts out of service, no apology, unattended checkout) but overall service sentiment is very positive.
Location
9.4
Consistently highlighted as excellent: central, close to dining, Esplanade, tours and transport pick-ups — a major strength across reviews.
Room Quality
7.3
Mixed: some guests received newly renovated upgraded rooms with great views and comfort; others report dated rooms, poor pillows and occasional damp/musty issues — inconsistent room quality.
Amenities
8.2
Spa, pool and onsite massage are praised and buffet breakfast is good; parking height restriction and some soundproofing/restaurant issues temper the overall amenities score.
Value for Money
7.6
Several guests felt it was a bit pricey and noted extra charges (paid parking, expensive sides, high coffee price); others felt the location and amenities justified the cost.
Food and Beverage
8.1
Breakfast repeatedly receives strong positive comments for variety and quality; restaurant meals receive mixed feedback (large portions but felt incomplete, limited side options/pricing).
Overall Experience
9.1
Overall sentiment is positive with many guests stating they'd stay again due to location, friendly staff and comfort, despite some operational and cleanliness issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:05

Property Description

Luxurious Accommodation with Stunning Views

Spacious Rooms with Premium Amenities
Experience the comfort of the largest guest rooms in Cairns, boasting over 40 square metres of space and private balconies with picturesque views of the harbour or hinterland. The beautifully appointed rooms feature premium décor and amenities, ensuring a relaxing stay.

Relaxation and Dining Options
Unwind by the outdoor swimming pool surrounded by tropical gardens or pamper yourself at the deluxe Vie Spa with a range of rejuvenating treatments. Indulge in delicious meals at Coco's Kitchen + Bar, offering buffet breakfast and à la carte dinner made from the region's finest produce. The Lobby Bar is perfect for exotic cocktails and light snacks.

Book your stay at Pullman Cairns International for a luxurious and unforgettable experience.

Important information:

Please note, there is a 1.4% credit card surcharge when using a credit card.
Please, note that all guests will be required to present photographic I.D. of the booker along with a valid credit card in the name of the booking. A preauthourisation of $50.00 per day will be held that will be returned upon departure and settlement of account.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests under the age of 18 can only check in with a parent or official guardian.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: CNS

Location

Guest Reviews

8.2
Based on 1653 reviews
Cleanliness: 6.8
Service: 9.1
Location: 9.4
Room Quality: 7.3
Amenities: 8.2
Value for Money: 7.6
Food and Beverage: 8.1
Overall Experience: 9.1
M
Mandy Sark • family_with_children • au
10
Pros:

Everything. Loved the pool

Cons:

Wish pool bar service was available all days

2026-11-07 • via Nuitee
G
Greg • couple • au
8
Comfortable
Pros:

Great position with regards to port

Cons:

Busy at front desk on arrival and leaving

2026-11-07 • via Nuitee
L
Lyn • family_with_children • au
9
2026-11-06 • via Nuitee
B
Betts • couple • gb
8
Really enjoyed our stay.
Pros:

Nice pool, good location near the waterfront. Good room size and great view.

2026-11-06 • via Nuitee
A
Annie • extended_group • au
10
had a great time
Pros:

View and location

Cons:

Breakfast could have catered to international

2026-11-04 • via Nuitee
Y
Yu • couple • cn
7
一般般吧
Pros:

地理位置挺好。

Cons:

设施都旧旧的。

2026-11-02 • via Nuitee
W
Wendy • solo_traveller • us
10
2026-11-02 • via Nuitee
C
Carl • couple • au
10
Great
Pros:

Location

2026-11-02 • via Nuitee
T
Tiarne • solo_traveller • au
10
2026-11-02 • via Nuitee
R
Roslyn • couple • au
9
2026-11-02 • via Nuitee
A
Ajit • extended_group • au
9
2026-11-02 • via Nuitee
J
John • family_with_children • au
10
2026-11-01 • via Nuitee
S
Sascha • family_with_children • au
10
Wonderful
Pros:

Great bed and views

Cons:

Nothing

2026-11-01 • via Nuitee
P
Peter • extended_group • au
9
Overall very very good.
Pros:

Excellent location. Very friendly helpful staff. Great pool.

Cons:

Coffee downstairs was ok - not great

2026-11-01 • via Nuitee
M
Madelyn • couple • au
10
2026-10-29 • via Nuitee
G
Galai • couple • au
10
2026-10-29 • via Nuitee
S
Sally • couple • au
9
2026-10-28 • via Nuitee
D
Debbie • couple • au
9
2026-10-28 • via Nuitee
J
Juanita • couple • au
10
2026-10-27 • via Nuitee
B
Benjamin • solo_traveller • au
7
Handy location but wouldn’t stay again unless renovated , staff lovely big shout out to cocktail bar man who made my wif
Pros:

Location accomodating staff

Cons:

Dated rooms was given a musky room couldn’t sleep there very old wouldn’t give the room a 2 star

2026-10-27 • via Nuitee