Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Restaurant
See all facilities

Review Highlights

Pros:
Good location
Spacious rooms
Friendly staff
Comfortable beds
Cons:
Aging facilities
Understaffed reception
Issues with air conditioning

Categories

Cleanliness
7.51
Reviews indicated that while the rooms were generally kept well-maintained and clean, issues with air conditioning affected overall cleanliness perception.
Service
8.98
Positive mentions of staff being friendly, helpful, and accommodating, although some had difficulty with responsiveness.
Location
9.02
Multiple reviews highlighted the excellent location near key attractions and convenience.
Room Quality
7.97
Rooms were spacious and comfortable, but some noted that they showed signs of aging and needed maintenance.
Amenities
8
General satisfaction with the amenities, but some amenities like the pool were not available as expected.
Value for Money
7.96
Overall perception of value was positive, especially considering the comfort level, though some felt upgrades were needed.
Food and Beverage
8.51
Many reviews appreciated the breakfast provided, indicating good value and quality.
Overall Experience
8.48
General consensus was positive with many expressing intent to return despite some minor issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-08 03:43

Property Description

Luxurious Accommodation with Stunning Views

Spacious Rooms with Premium Amenities
Experience the comfort of the largest guest rooms in Cairns, boasting over 40 square metres of space and private balconies with picturesque views of the harbour or hinterland. The beautifully appointed rooms feature premium décor and amenities, ensuring a relaxing stay.

Relaxation and Dining Options
Unwind by the outdoor swimming pool surrounded by tropical gardens or pamper yourself at the deluxe Vie Spa with a range of rejuvenating treatments. Indulge in delicious meals at Coco's Kitchen + Bar, offering buffet breakfast and à la carte dinner made from the region's finest produce. The Lobby Bar is perfect for exotic cocktails and light snacks.

Book your stay at Pullman Cairns International for a luxurious and unforgettable experience.

Important information:

Please note, there is a 1.4% credit card surcharge when using a credit card.
Please, note that all guests will be required to present photographic I.D. of the booker along with a valid credit card in the name of the booking. A preauthourisation of $50.00 per day will be held that will be returned upon departure and settlement of account.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests under the age of 18 can only check in with a parent or official guardian.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: CNS

Property Policies

  • Parking

    Private parking is possible on site (reservation is not needed) and costs AUD 20 per day.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Groups

    When booking more than 7 rooms, different policies and additional supplements may apply.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 1 year old stay for AUD 0 per person per night when using an available cot.
    Children up to and including 11 years old stay for AUD 0 per person per night when using an existing bed.
    People no matter the age stay for AUD 55 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

  • Pets

    Pets are not allowed.

Location

Guest Reviews

8.3
Based on 1638 reviews
Cleanliness: 7.51
Service: 8.98
Location: 9.02
Room Quality: 7.97
Amenities: 8
Value for Money: 7.96
Food and Beverage: 8.51
Overall Experience: 8.48
D
Deanna • extended_group • au
8
Welcoming and relaxing
Pros:

Foyer, dining/ drinks area- fabulous

Cons:

Room was somewhat tired, but clean and comfortable. No problems

2026-07-03 • via Nuitee
D
Daniel • couple • au
8
2026-07-01 • via Nuitee
H
Hrisanthi • solo_traveller • au
7
Pros:

Very central.

Cons:

Very dated in the rooms. The balcony was full of mould, and the paint was chipped.

There were major cracks in the wall adjacent to the wardrobe.

2026-07-01 • via Nuitee
W
wallace • couple • au
7
Pros:

Convenient location. Pleasant staff.

Cons:

Slow check-in, shower over a bath. Onward travel delayed so Pullman unable to accommodate extra nights.

2026-06-30 • via Nuitee
M
Meagan • solo_traveller • au
8
Great location and a beautiful place
Cons:

Room size , bed was so comfortable

2026-06-30 • via Nuitee
K
Kerry • couple • au
9
2026-06-30 • via Nuitee
A
ARTURO • solo_traveller • au
10
Pullman Hotel an Excellent Choice in Cairns
Pros:

The style of the property, so elegant .
Location is very good .
Room was very comfortable and spacious.
Staff very professional

Cons:

Nothing

2026-06-28 • via Nuitee
F
Fulvio • solo_traveller • it
7
2026-06-28 • via Nuitee
A
Adele • couple • au
9
Great
Pros:

Close to everything and views amazing

Cons:

Noise on street

2026-06-28 • via Nuitee
H
Hamza • couple • pk
10
2026-06-27 • via Nuitee
M
Marco • solo_traveller • de
9
2026-06-26 • via Nuitee
P
Peter • couple • au
2
Pros:

Charged me unknown fee of $30 and didn’t respond to my email

2026-06-25 • via Nuitee
R
Reto • solo_traveller • ch
10
2026-06-24 • via Nuitee
A
Adrian • solo_traveller • gb
9
A beautifully apportioned hotel offering first class rooms and a reasonable price.
Pros:

The hotel was fabulous - the room was es described and provided a lovely view of the mountains. The facilities were clean and the wifi was good. The staff were absolutely superb and very accommodating. The breakfast I felt was expensive. but there were plenty of options with the buffet.

Cons:

Nothing.

2026-06-24 • via Nuitee
D
Dennett • extended_group • au
9
2026-06-23 • via Nuitee
A
Adrian • solo_traveller • gb
9
Truly beautiful hotel with lots of amenities. Great location for the seafront and bars/restaurants
Pros:

The room was spotless and cleaned every day. The view was of the mountains, so spectacular. It wasn't noisy and was very good proportions.

Cons:

The buffet breakfast experience whilst nice, could have been better. The scrambled eggs were luke warm and sloppy. The sausages were anaemic i.e. not browned, and it was pretty expensive @ AUD40 per person.

2026-06-22 • via Nuitee
M
Mitchell • solo_traveller • au
10
2026-06-22 • via Nuitee
L
Lance • family_with_children • au
6
Pros:

Good location in the city area. Pool and Gym were good.

Cons:

Thought the beds would be bigger and they weren't overly comfy. Top floor where we stayed looked a bit rundown.

2026-06-21 • via Nuitee
S
shengbin • couple • au
6
便宜的老房间体验较差
Pros:

前台服务很好

Cons:

客房潮气很重、进屋时很不舒服

2026-06-21 • via Nuitee
L
Lothar • solo_traveller • au
9
Relaxing
2026-06-19 • via Nuitee