Holiday Inn Express & Suites Buffalo Downtown, NY

Hotels
•
Holiday Inn Express
7.8 (899 reviews)
601 Main Street , Buffalo , US
+1 716-854-5500

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Paid
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
24-hour front desk
Business center
Heating
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Review Highlights

Pros:
Very good downtown location / close to attractions
Friendly, helpful staff (multiple mentions of Byron)
Clean, spacious rooms and suites
Strong breakfast selection / hot options
Guest laundry available
Free train to the waterfront; convenient transit access
Good adjacent dining option (ZamZam)
Cons:
No on-site parking / off-site parking and at least one instance of doubled parking charge
Uncomfortable / unprepared sofa bed in some rooms
Breakfast service can be understaffed/busy at times
Lobby coffee maker slow/glitchy
Occasional housekeeping lapses (left items, language barrier)
Typical downtown noise

Categories

Cleanliness
8
Multiple reviewers called rooms and property clean and well maintained, though one report found leftover shampoo in a sofa bed which lowered confidence slightly.
Service
9
Staff repeatedly praised (explicit mentions of Byron, helpful doorman/parking attendant and generally friendly, accommodating personnel), service is a clear strength.
Location
9
Consistently noted as a very good, convenient downtown location within walking distance of attractions and close to transit/free train to waterfront.
Room Quality
6.5
Rooms are described as spacious and comfortable overall, but the sofa bed was repeatedly criticized as uncomfortable and not prepared on arrival, indicating inconsistent room experience.
Amenities
7.5
Breakfast selection, guest laundry and free train to waterfront are positive; adjacent ZamZam and pancake machine noted. Parking is off-site and coffee maker in lobby had issues, so amenities are good but imperfect.
Value for Money
7
Several guests said they received good value and reasonable pricing for suites, but an unexpected doubling of parking charges and a less-attractive surrounding area for some lowered perceived value.
Food and Beverage
8.5
Breakfast repeatedly praised for variety and hot options; nearby ZamZam highlighted as excellent South Asian food. Some operational issues (busy breakfast service, slow lobby coffee maker) noted.
Overall Experience
6.9
Many guests said they'd stay again and reported pleasant stays with attentive staff and clean rooms, but recurring issues (parking charge problems, occasional service/housekeeping lapses, uncomfortable sofa bed) produced a mixed but generally positive overall impression.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:05

Property Description

Central Location and Spacious Suites
Located in central Buffalo, just 9 miles from the airport, Holiday Inn Express & Suites Buffalo Downtown offers suites with a living room and two 37-inch TVs. Each room features a sofa bed, microwave, refrigerator, cable TV, and free Wi-Fi.

Complimentary Breakfast and Dining Options
Guests can enjoy a hot breakfast buffet and free weekday newspaper during their stay. The on-site TGI Fridays provides a convenient dining option for guests looking to grab a bite to eat.

Nearby Attractions
Situated within a 5-minute drive of Canalside and Lake Erie, Holiday Inn Express & Suites offers easy access to popular attractions in the area.

Experience comfort and convenience at Holiday Inn Express & Suites Buffalo Downtown. Book your stay now!

Important information:

You must show a valid photo ID and credit card upon check-in. Please note that all special requests cannot be guaranteed and are subject to availability upon check-in. Additional charges may apply.

The name of the guest at check-in must match the name on the reservation.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: BUF

Location

Property Accessibility

Total Disability Score: 42.86
Public Area
  • Ramp: No
  • Entrance Door Width: 82
  • Entrance Leveled: Yes
  • Pet Friendly: No
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: No
  • Restaurant Wheelchair Accessible: Yes
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
Show all accessibility features

Guest Reviews

7.8
Based on 899 reviews
Cleanliness: 8
Service: 9
Location: 9
Room Quality: 6.5
Amenities: 7.5
Value for Money: 7
Food and Beverage: 8.5
Overall Experience: 6.9
K
Kelly • couple • us
10
I would stay there again hands down! Would recommend to anyone.
Pros:

Property was good location was good location walking distance for most everything.

Cons:

Only issue was no parking on premises, we were given one price for overnight parking at a nearby garage but price was doubled when we were leaving and no one notified the hotel of rate change. Instead of $11 for overnight it was $22.

2026-10-25 • via Nuitee
R
Randy • couple • us
8
Comfortable, spacious room at a good price and excellent Indian cuisine ZamZam adjacent to hotel. Best South Asian food
Pros:

We had a nice suite of rooms for a good price. Exceptional service by Byron, the doorman and parking attendant - his personalized service was above and beyond call of duty.

2026-10-25 • via Nuitee
K
Kadi • couple • ee
8
Nice clean room
Pros:

The room was very big and clean.

Cons:

The breakfast lobby just had plastic plates etc

2026-10-23 • via Nuitee
K
Kim • family_with_children • us
8
Pros:

Excellant. Great variety and very friendly staff

2026-10-20 • via Nuitee
G
Genaida • couple • us
10
Under awful circumstances, it was a pleasant day. I even extended my stay through the hotel itself. They were nice enoug
Pros:

I loved the hospitality of the staff. Specifically Byron, he was very knowledgeable and helpful.
This property is off Chippewa, but about 5 minutes from Buffalo General Hospital.

Cons:

I rather speak directly with the owners or management with my opinions.

2026-10-20 • via Nuitee
R
Robert • solo_traveller • us
10
The lay over from a great week at Cape cod.
Pros:

It was clean, easy to check in and the info we asked for was clear. All of the people we ran into were polite and friendly.

Cons:

The breakfast was busy and the girl hostess was behind and no one to helper. She should be better prepared ar receive help from the manager. The food was good.

2026-10-19 • via Nuitee
F
Farhat • family_with_children • ca
9
It was friendly environment
Pros:

Everything

Cons:

Non

2026-10-19 • via Nuitee
L
Lucas • couple • us
7
Wanted to stay in Buffalo for once when a game is not in town. Wanted to go to local staples and ventured to a few very
Pros:

Location to good downtown places

Cons:

Noise, but it was downtown, so understand some noise.

2026-10-19 • via Nuitee
N
Niclas • family_with_children • de
9
Pros:

Frühstück, das Personal war sehr freundlich und die selbstgemachten Zimtschnecken beim Frühstück toll! Gepäckaufbewahrung wurde auch genutzt und hat super funktioniert

2026-10-18 • via Nuitee
C
Chamik • couple • hu
9
2026-10-17 • via Nuitee
A
Alabdulqader • extended_group • sa
6
2026-10-17 • via Nuitee
G
GARGI • couple • us
9
2026-10-16 • via Nuitee
K
Kristina • couple • us
9
Pros:

Clean, friendly staff

Cons:

Parking

2026-10-14 • via Nuitee
K
Kathryn • extended_group • us
8
2026-10-10 • via Nuitee
I
Ian • family_with_children • us
7
2026-10-08 • via Nuitee
M
Marian • solo_traveller • ca
10
2026-10-08 • via Nuitee
S
Sarah • couple • us
10
The staff was very accommodating and super nice! Was super clean and close too everything!
Pros:

Great location!

Cons:

Not a lot of parking.

2026-09-18 • via Nuitee
C
Claudia • solo_traveller • us
9
Good place
Pros:

Location

Cons:

Off site parking

2026-09-17 • via Nuitee
L
Luca • extended_group • it
7
2026-09-13 • via Nuitee
A
Amos • solo_traveller • ch
8
Comodo per gli spostamenti, ma da migliorare il divano letto
Pros:

L'hotel è semplice ma funzionale. La camera era spaziosa e la colazione nel complesso è stata buona (i bambini hanno apprezzato la macchina per i pancake). La posizione è comoda, lungo una strada con metro gratuita che rende gli spostamenti facili. Ho apprezzato anche la presenza della guest laundry, un servizio molto utile soprattutto per chi viaggia in famiglia o per più giorni.

Cons:

L'aspetto più deludente è stato il divano letto destinato ai bambini, che è risultato davvero scomodo. Inoltre, al nostro arrivo non era nemmeno stato preparato. Quando abbiamo chiesto aiuto, l'addetto alle pulizie si è limitato ad aprire il divano e a indicarci dove trovare le lenzuola. All'interno del divano abbiamo anche trovato un flacone di shampoo lasciato da un ospite precedente, cosa che non dà una buona impressione sulla cura della camera. Infine, il personale delle pulizie parlava pochissimo inglese, rendendo la comunicazione non sempre semplice.

2026-09-11 • via Nuitee